Reviewer Photos & Videos
- NSW, Oak Flats (South Coast Office)
- Verified customer
Nowra sales team
Joel and Deborah were professional and great to deal with. There communication was excellent and strived to help us one very step of our journey. There knowledge of the building industry and company is second to none. Joel and Deborah listened to what we were after and helped us build our dream home.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Thornton (Newcastle Office)
- Verified customer
The worst builder
Do not trust them what they say they will bite you back when you are about to sign your contract, I have dealt with ACT office and they have no credibility what comes out of there mouth and you expect shock later when you are ready to sign the contract
I had my remote session for contract signing yesterday and was supposed to get paper work but guess what I did not received that yesterday and after sending an email today, I got a call from project Coordinator and updating me that GM has reviewed the job and I have to pay Extra $8000 on top of my contract that we agreed yesterday, they have been playing this game for last 2 years with me and today was last coffin in the nail . Guys please don’t waste your time and money with this builder
3 comments
McDonald J.McDonald Jones Homes
Hi Sumandeep, we understand your frustration, however unfortunately due to the continued delays in signing your contract, as you experienced changing circumstances over the past two years, the contrac... Read more
t price that was quoted and secured for you for two years at that time, has now expired. The team has been working with you to try to reduce the increase as much as they can, however, due to the lengthy time delay there has been price increases during this time from suppliers and trades which was explained to you by the General Manager and the team, they are continuing to work with you to try to ensure you can achieve your dream home.
Its been 3 days now, no one called us . I dont think so they will call or they value customers in canberra. Even for any update during the process of variations, we need to call them or drop them... Read more
an email atleast 4-5 times to follow up. For our bank loan broker use to call them up every day for one paper for 10 days. I dont think so they can provide good customer service in Fyshwick officeMcDonald J.McDonald Jones Homes
Hi Sumandeep, we understand the team has been in constant contact with you during this time, including the Area General Manager and the Business General Manager, we value our customers and we are trying to work with you to create your dream home.
Similar opinion? Write a review on ieatwords.com.au!
Siou Yeng TanHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Perfect in everything
The foundation was put in in Mid September and final completion in early February which was well under the estimated time and I was so happy with the construction and all the internal work were done in its finest. Couldn't have asked for more as Shane Romeyn (the site supervisor) was precised in every detail and I could see that he loved what he is doing. He marks all the touch up that needs done as the work was going along and he did that again in the final inspection. Nothing was too hard for Shane. He is always around in the Huntlee and every phone call is only a few minutes away . Would highly recommend using MacDonald Jones for the new built
1 comment
McDonald J.McDonald Jones Homes
Hi Siou Yen Tan, thank you kindly for your feedback about your experience with Shane and the team, we hope you are creating lots of wonderful memories in your new home! We would love to see photos when you have time!
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how McDonald Jones Homes compares to other Home Builders
Know better, choose better.
Susan AIllawarra, NSW
- 2 reviews
- NSW, Oak Flats (South Coast Office)
- Verified customer
Colour Appointment
I had my colour appointment at McDonald Jones colour studio today Thursday 9th April. From the time you walk in the door you are welcomed by the professional staff.
My appointment was with Jodee Sheppard very friendly, professional and knowledgeable . Jodee makes you feel at ease. I found the experience today at Oak Flats Colour Studio very pleasing and exciting.
I love the colours I have chosen for my house . With Jodee’s expert advice and experience I found it quite relaxing, not stressful at all.
Jodee explained everything to me and answered the all questions I had.
I would certainly recommend Jodee at Oak Flats Colour Studio to help with
your colour experience.
1 comment
McDonald J.McDonald Jones Homes
Hi Susan, thank you so much for the lovely feedback about your experience so far, keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Carol MeekSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Final Colour selection
Louise was our Interior Design Consultant for the day and she was very welcoming on our arrival. We had to comply to the COVID 19 Virus social distancing and to do this Louise cleverly set up her laptop and monitors on the bench so could work together easily.
Louise was really tuned into our requests and colour choices, she was also very helpful when we were a bit stumped or uncertain on some decisions. Louise also had plenty of patience with all of our questions.
We really enjoyed our day, was exciting to finally choose our internal c...Read more
olours and joinery. The choice studio is such a good set up! So convenient having everything at one place. Also we received a yummy lunch during the day and a bottle of wine on completion! Looking forward to our next appointment in 3 weeks for our electrical components. Thanks for making everything easy for us! Carol and David1 comment
McDonald J.McDonald Jones Homes
Hi Carol and David, thanks for the feedback about your experience in the Design Studio, we're so pleased we can continue to keep your new home dream alive during these challenging times! Keep us posted on your progress
Similar opinion? Write a review on ieatwords.com.au!
Rahul MSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great Internal & External selections experience
Went for the internal selections meeting, which was scheduled with Bronwyn Baidya. She seemed quite interested in our house and provided her valuable opinion in terms of color selections on basis of her past experience. What we liked the most was she was utmost honest and didn't change her opinion at times where we were unable to decide. At any point of time she didn't feel the need to hurry up and tried her best to accommodate our questions and concerns. Really happy with her service and would highly recommend getting your internal selections ...Read more
from her, if possible. Also, for External selections- I dealt with Cassandra Bonner and she was an extremely pleasing personality and very knowledgeable of her work- she suggested some great options, which are really helpful when you start living in the house. She provided us alternatives at the right time wherever we got stuck and made our selections process much more smoother. She was so quick in processing the changes, that by the time I reached for contract signing- the changes were already in place. Also, when we went for our internals- she remembered us and informed us about our pending quote from earlier meeting. Good Work Cass!1 comment
McDonald J.McDonald Jones Homes
Hi Rahul, thanks for the feedback, Bronwyn was so pleased to read your comments, welcome to the family! Keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Annette and BrettSydney, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Relaxed and Professional Colour Studio selection experience
My husband and I were impressed by the relaxed yet professional day we had with Jodee Shepherd at McDonald Jones Homes MyChoice design studio at Oak Flats. We finalised our choices for all the internals for our home and appreciated Jodee's sound advice and recommendations throughout the day. We highly recommend Jodee and Oak Flats for your colour selections experience.
1 comment
McDonald J.McDonald Jones Homes
Hi Annette and Brett, Welcome to the family! Thank you so much for the lovely feedback about Jodee, she was so pleased to read your comments! Keep us posted on your progress with updates!
Similar opinion? Write a review on ieatwords.com.au!
- NSW
- Verified customer
Great advice
Tracey Neilsen & Mary have been extremely helpful in our choice for our new home. Tracey helped with our decision on a design that suits the block & offered great advice for upgrades. So far we are extremely happy with the progress. Looking forward to the next step of colour choices. Thanks
Lisa & Colin
1 comment
McDonald J.McDonald Jones Homes
Hi Lisa and Colin, thanks for the lovely feedback about Tracey, she was so pleased to read your comments, keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Sunder MADANUSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Pre-Construction
Tayla Inosesio, Tracey Neilsen and Mary were very helpful and fantastic in assisting with our tender.
They are such a lovely people that I met in my life who are always welcoming, smiling and assisting with same energy all the time no matter how many questions were put towards them. I thank them name by name and much appreciate all the help thus far and wish the complete journey to be like this to the destiny - The new HAPPY home.
1 comment
McDonald J.McDonald Jones Homes
HI there, thanks so much for the feedback, welcome to the family! We can't wait to build your new home!
Similar opinion? Write a review on ieatwords.com.au!
Find out how McDonald Jones Homes compares to other Home Builders
Know better, choose better.
MurrayHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Excellent
Our experience with MJH has been very positive . From Andrew and his sales team, all the girls and Ryan in the selection office to our exceptional site supervisor Cory Eaton, all very professional and co operative . The end result is a fantastic, comfortable and very well finished new home .would not hesitate to use MJH Newcastle again . The contract was too the dollar with no surprises .Get Cory on your build and you are set
1 comment
McDonald J.McDonald Jones Homes
Hi Murray, that's great to hear, thank you for the feedback about your experience, we hope you are creating lots of great memories there!
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Cannot wait to see the final product
Went in for our external selections and we had no idea what colour pallet we were after. Aimee was so helpful with showing us what colours match an what didn't.
We then met with Harry who went through out CT and was extremely patient with us while we tried to understand all the jargon that came along with the contract as well as explained everything to us and made sure we understood everything before moving on to something else.
We've had such a great team so far throughout the whole process.
Kassandra has also helped us so much with getting the tender together for us. Really appreciate everything she has done for us thus far.
Cannot wait to move in!!!!
1 comment
McDonald J.McDonald Jones Homes
Hi Tupou, thank you for your feedback about your experience so far, the team was delighted to read your comments, keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Edgar KangambeuHunter Region, NSW
- NSW, Thornton (Newcastle Office)
- Verified customer
Internal Colour Selction
So excited and very impressed with Anne Katte our internal design consultants, she took time to listen to our views and provided solutions beyond our expectations. She exhibited good product knowledge and was helpful with options we seemed not very sure. the product range is quite sufficient. cant wait to commence build
1 comment
McDonald J.McDonald Jones Homes
Hi Edgar, thank you for your feedback, that's so exciting, we can't wait to see your new home come to life! Keep us posted!
Similar opinion? Write a review on ieatwords.com.au!
- NSW
- Verified customer
Preconstruction
We had Tracey Neilson as our consultant from the Willowdale display where we fell in love with the Havana Executive on display there. Tracey and Mary were always very helpful and made the process of sorting our plans out a complete walk in the park. We had one disappointment with estimating on how a window was quoted but Tracey was only too happy to help try clear it up. We are hoping the rest of our build is as professional and as easy as the preconstruction phase was.
1 comment
McDonald J.McDonald Jones Homes
Hi Mark and Samantha, thank you for the feedback, Tracey was delighted to read your comments, keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Thornton (Newcastle Office)
- Verified customer
Site Supervisor Riley McNaughton
Our site supervisor for our MJH build was Riley McNaughton. Throughout this process he was extremely thorough, respectful and communicated clearly and regularly. Our build was very smooth, however we believe it was because Riley put out many of the 'spot fires' without us even knowing. We have minimal minor issues to put on our defect list. Anyone who has been allocated Riley as their site supervisor will be in very safe hands.
1 comment
McDonald J.McDonald Jones Homes
Hi Sue, thanks so much for the lovely feedback, we hope you are creating lots of happy memories in your new home!
Similar opinion? Write a review on ieatwords.com.au!
peteIllawarra, NSW
- 2 reviews
- NSW
- Verified customer
We're passed the Planning Stage 3, AOK.
The advice about design and construction that the Nowra office of McDonald Jones has provided for our new home is reassuring and very well managed. We feel confident about the next stage of the pre build process. This is our first building project, so we were nervous but have come to expect the best outcome will be our retirement home just around the corner .
1 comment
McDonald J.McDonald Jones Homes
Hi Pete, thanks for the feedback about the Nowra office, they were so pleased to read your comments, Keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Find out how McDonald Jones Homes compares to other Home Builders
Know better, choose better.
Dipam DuttaSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
How a good consultant can make a difference
We have just accepted our Consolidated Tender of the pre-construction stage with MJH and wanted to share our experience to help those who are contemplating pursuing with the builder
Pre construction stage is probably the most important stage in the building process and we were led to believe is the most stressful part as we went through countless variations and modifications. We must acknowledge the contribution of Tracey and Mary without whose help we would still be stuck in the stage.
Our observation dealing with Tracey was, she uses her...Read more
experience and intuition wisely to appreciate clients requirement and then facilitates make decisions quickly. She is open to accommodating clients requests while adding value when required which we truly appreciate. We actually found the pre-construction stage quite refreshing probably due to Tracey's collaborative approach The key learning for us heading into the process was to: A. Do your research and be very clear what you are trying to achieve from the build and B. Get the right consultant1 comment
McDonald J.McDonald Jones Homes
Hi Dipam, thanks so much for the feedback so far, keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Haley W.Illawarra, NSW
- NSW, Oak Flats (South Coast Office)
- Verified customer
Happy with our experience.
We are in the pre-construction phase.
The sales team at South Nowra McDonald Jones are very friendly. Every time we went to see them they were welcoming and helpful. There were a few errors within the initial paperwork which were fixed promptly. Communication could improve however I understand they are dealing with a lot of people. Overall I found the staff at South Nowra extremely helpful, especially Deborah who always explained things to me and helped immediately with any issues.
We traveled to the Oak flats office to do our initial appointme...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Haley, thanks so much for the lovely and honest feedback, keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Perfect start!!!
Hi
I have been introduced to Tracey Neilsen by my friend. At Willowdale we were dealing with Tracey and Mary.
Honestly I was very impressed with her quality of workmanship and integrity. Not to mention her willingness to meet us on various occasions to change or modify plans as per our requirement. She gave us few useful suggestions which helped us to achieve our dream plan.
Honestly I have approached two other builders on same street but the quick response from Tracey and Mary won our hearts. Now I have signed the tender with them but till date no response received from other builders.
They both are the best we meet in this industry and exceeded the level of customer service we were expecting.
Thank you and wish them all the best.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thanks so much for the feedback, the team were delighted to read your comments, we can't wait to see your new home come to life!
Similar opinion? Write a review on ieatwords.com.au!
RonnySydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Perfect home with a professional team!!
We just finish our first building with Mcdonald Jones (Portofino)
Thank you for the team that has help up to this milestone (Vincent Klein, Ashley) and special thank you to James Koski
He always available to answer your questions and prompt to give us an update in every stage of the construction process.
He threat our home like his own. He was very organised and supported with good teams
From the start he always assure us that the home will be complete in March 2020 due to Christmas holiday and such... and here now we got the key exactly in Month that he promised
...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Ronny, thank you for the feedback about your building journey and providing us with photo's of your beautiful new home - Congratulations, we hope you create lots of happy memories in your new home!
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Oak Flats (South Coast Office)
- Verified customer
Pre construction phase
I have been dealing with Debrah and Christine from the Nowra show homes and have found them a very helpful and professional team to work with. I would like to thank Christine especially for being patient in letting me sort out my final plans and being very helpful in all aspects. I’m only at pre- construction phase but looking forward to the rest of the stages as it’s been good so far.
1 comment
McDonald J.McDonald Jones Homes
Hi Dan, thanks so much for the feedback, the team were delighted to read your comments, please keep us posted on your progress!
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Rod B.asked
Hi all.
My wife and I are looking at a knockdown rebuild with MJH just just got a costing of $50000 for basix and site cost.
Block is level
This just seems excessive to us
2 answers
we are building on a vacant block but does seem a little expensive, I would get a second opinion
Thanks
McDonald J.McDonald Jones Homes
Hi Rob, if you would like to provide us with your details via private message, we can have the team contact you to discuss your concerns further. Unfortunately with Knock Down Rebuilds, there are various factors that may affect the costs including Council requirements which is related to BASIX and site requirements.
Kathyasked
Hi just wondering if anyone has had any experience in what is better to go with in Kitchen & Bathroom Cabinetry. Not sure wether to go with Polyutrethane gloss or Thermolaminate gloss for the cupboards thanks.
No answers
Geoff Kempasked
I commenced my journey with McDonald Jones in October 2018 (18 Months ago).
I was initially pleased with their service, price and inclusions. There was some mucking around back and forth with council and basics in the beginning but building started April 2022 (12 Months ago)
12 Months and I am still waiting for keys as of today 8/4/20 even though I have been sent a congratulatory message welcoming me to my new home, I don’t even have carpet, bench in the kitchen or garage door.
Along the way disappointments have been regular. At every turn another disappointment, another item not included, another price increase (65,000 over my original price), another lie, another email or phone call not returned, another site manager allocated to my home, another mistake, another hold up to the build, another excuse.
I did write this in the review section above only to find it was taken down.
If you have endless money, endless time and are not keen on good quality... Find yourself at home here (in time)
4 answers
McDonald J.McDonald Jones Homes
Hi Geoff, we are disappointed to read your comments and would like to assist you, can you please provide your job number so we can investigate for you. Product REview manages the publishing of reviews, so you can check with them as to why your review was taken down, as we don't have any control over this. kind regards
Hi Geoff, we also had worst experience from Fyshwick office in ACT
McDonald J.McDonald Jones Homes
Hi Amar, if you could let us know your job number also we would like to investigate your comments. Thank you
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
McDonald J.McDonald Jones Homes
Hi Cheryl B, thank you for the lovely feedback about the team, Joel and Deborah were delighted to read your comments, keep us posted on your progress!