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KirstyMetropolitan Adelaide, SA
- 2 reviews
- Verified purchase
Can't live without it!
I am so happy with my medela swing maxi double pump it has cut my pumping time in half. the customer service was absolutely amazing when I was having trouble with my pump they immediately sent out a new part for me to use within 1 day :) definitely recommend this pump!!
Purchased in November 2021 at Chemist Warehouse Physical Store for $280.00.
1 comment
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Poor suction, poor pump, Waste of money
I’ve been using this pumps for 6 months now (pumping 6-8 times daily) and wish from the beginning I had gottten another pump. This pump has no suction and for best results, all the parts should be dry when assembling. Nobody’s got time for that, esp with a preemie baby. Throughout my pump, I constantly have to take the connector apart to readjust in hopes of getting a stronger suction. And don’t waste your money on replacement parts. The connectors are overpriced and they are worse than the original parts that came with the machine. Again, lots...Read more
of leaks and therefore poor suction. There have been plenty of times where I felt like my breasts were never completely emptied. This pump always leave me frustrated so I’ve thrown in the towel and have bought a different brand.Purchased in January 2021 at Wellington Neonatal Trust.
1 comment
Medela A.Medela
Hi H Xiong
Thank you for your email, I am sorry you have had this experience with your pump, I understand this must be very frustrating.
I assume you purchased your pump in New Zealand, therefore, your warranty will be with them.... Read more
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Shopaholic123Perth
- 8 reviews
- 1 like
- Verified purchase
Time saver
Previously had the Medela swing pump and it would take half an hour, 15 mins on each side, to empty each side. But now with the maxi, double pumping at the same time has allowed me to put the extra 15mins saved each time towards something else, like changing nappies haha!
Purchased in July 2021 at Baby Bunting.
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The reviewer stated that an incentive was offered for this review
Waste of Money
I've had so many issues with this pump. I've replaced the connectors three times, purchased new shields however nothing seems to work. There's barely any suction and completely unrealiable. Insanely disappointed as Medela doesn't even want to bother replacing the pump for me.
Purchased in January 2021.
1 comment
Medela A.Medela
Hi Lisa
Thank you for your email. Medela is very sorry you are having these issues and would like the opportunity to rectify this. If you are still experiencing problems with your pump. Please contact... Read more
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- Verified purchase
Good and does the job
Bought this as I heard good things about Medella. And used a similar medella one in the hospital after giving birth. Have only used it a few times as a double pump (with a pumping bra otherwise it is impossible to hold). But still use it at least once a day as a single pump. It does the job well. And haven’t had any issues.
Purchased in October 2021 for $300.00.
1 comment
Medela A.Medela
Hi Stephanie
Thank you for your review, it is always great to hear from a happy customer. Look out for our competitions on Facebook and Instagram to win an easy expression bustier or sign up with Take... Read more
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You mean ‘Maxi’ stress using this
I would not recommend this pump. It’s very temperamental and has caused me a lot of stress using it. For the most part it’s been pretty good, but it’s very unpredictable when it might not work. I’ve had to replace parts as well. Sometimes mid-pump I’ve had to take it apart and put it back together for it to work. I wish I had bought a Spectra. I let my pregnant friends know to buy Spectra.
Purchased in January 2021.
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Lauren
- 5 reviews
Good easy to use
Easy to use. Can sometimes loose suction when have 2 running at once. Let down feature really good. Great attachments with it. Makes the job of expressing easy and convenient
Purchased in July 2021.
1 comment
Medela A.Medela
Hi Lauren
Thank you for your lovely review. When you have washed all the components of the connectors (the bit that connects to the breast shield), ensure they are nice and dry, if they are a little d... Read more
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Sylvia CPerth, WA
- 6 reviews
- Verified purchase
pretty good pump
i only use this a few times as I mainly feed from breasts directly, but pumped when i felt i needed to release from full/engorged breasts. they are pretty effective and easy to use. however it is very tiring pumping as i had to use my two hands to hold the pumps manually and i didnt have any free hand and couldnt do anything. i dont enjoy the pumping experience. but great that i could pump from both breasts at once.
Purchased in August 2021.
1 comment
Medela A.Medela
Hi Slyvia
Thank you for your purchase and feedback on the Medela Swing Maxi. We do have an Easy Expression Bustier. With these, you are able to pump hands free. Please see link below for more informat... Read more
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Waste of money. Product doesn't work as double pump.
Based in NZ. This doesnt work as a double pump. I have had it replaced by medela already - they were quite good to deal with. Believe this is a fault of the overall design not just the particular pumps I have had. Recommend only purchasing their single pump and not wasting money on a double. Really disappointed and not sure what to do now when I go back to work as buying another double pump is a lot of money.
Purchased in June 2021 for $400.00.
1 comment
Medela A.Medela
Hi Shardia
Thank you for your feedback on the Medela Swing Maxi. Please contact the New Zealand Customer Service Department again and explain that the issue has still not been resolved on 0800 503 553... Read more
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MandyGreater Melbourne (Outer), VIC
- 8 reviews
- 1 like
- Verified purchase
Worst experience waste of money
I bought the double maxi swing breast pump 3 days ago and thought it will be less time consuming as i can pump both breasts at once. But i was wrong because it works only for one breast and not for the other. I have read the instruction manual thoroughly thinking probably i am doing something wrong but nope i followed each and every instruction step by step. There is no suction at all for one side. Spent extra money for double but still using as single. I wasted my money which i had spent going beyond my financial capacity as we are in hardship but because of health issues i needed a pump so my husband bought this to help me. Feel terrible now.
Purchased in April 2021 at Baby Bunting Physical store for $280.00.
1 comment
Medela A.Medela
Hi Mandy
Thank you for your purchase and feedback. Your pump should be pumping on both sides and obviously, Medela also doesn’t find this acceptable. Please contact our Customer Service Department on 1800 787 345.
Kind regards
Pauline
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Megan C
- 3 reviews
Fantastic pump
This is a really easy to use and effective pump. I have used it daily for 12 months and have never had any issues with it. I would highly recommend this pump
Purchased in January 2021.
1 comment
Medela A.Medela
Hi Megan
Thank you for your review of the Medela Swing Maxi. It is always a pleasure to receive comments and recommendations from happy Customers.
Kind regards
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tangera69Victoria
- 4 reviews
- 3 likes
A raw and honest take on this pump.
A raw and honest take on this pump. Having been here before with pumping I thought I would invest from a single pump to a double. This does not provide yhe adequate suction as a single pump. Very disappointing. I am now left to use it as a single pump.. double time. Would not reccommend this product. Trust me
Purchased in February 2021 for $270.00.
1 comment
Pauline T.Medela
Hi Tangera69
Thank you for your feedback. From your message, your pump is a recent purchase. If it is only operating on one side can I ask you to take the pump back to the retailer and they will test ... Read more
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JemimaGreater Melbourne (Metropolitan), VIC
faulty replacement parts
Replaced both my valves and because you need to buy a 3 piece because they don’t sell the valves by themselves at a cost of $80. They only last 3 weeks as well, went to the store I bought both the 3 pieces from and they replaced them and then after using it 3 times same fault. Now I’m forced to go back again to see what they are going to do now. I called Medela and they claim that the valves should last 6 months but they don’t. They claimed that they would test the replacement ones and send me some more but when you need to pump all your feeds because your baby is small you don’t have time to wait for the post. It’s really not worth the stress involved in buying this pump or brand.
Purchased in February 2021.
3 comments
Pauline T.Medela
Hi Jemima
Thank you for your feedback on the Swing Maxi. I hope this issue has been resolved for you.
It is very difficult to say how long a connector should last as it is dependant on many factors an... Read more
I did everything as per your instructions, still having intermittent issues but am able it fix it myself by unclipping the housing and putting it back together several times. I have been warning peopl... Read more
e to not buy the maxi swing as a result. I also spoke to the Australian breastfeeding Association and they agree with me about the membranes in the maxi swing. Esp how you have to waste plastic and buy the housing as well and yet in Hong Kong you can buy them separately. Us young people are getting sick of wasting plastic and money.Pauline T.Medela
Hi Jemima
I am unaware of any Medela subsidiary that sells this product separately but if you can give me some more information I am happy to look into it for you.
Kind regards
Pauline
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Useless as a double.
This pump is useless as a double. Since I’ve had it brand new, I have have not been able to use it with sufficient suction as a double. I’ve had replacement suction parts sent and still no good. I’ve also been back and forth with medela about getting it tested - living regionally and having a baby it’s hard to get out to a pharmacy 45 mins away just to test the unit even though I did it once before and found it was tested as singles ... I wouldn’t recommend it.
Purchased in July 2021 at Chemist Warehouse for $300.00.
4 comments
Pauline T.Medela
Hi Helen
Thank you for your feedback. Medela wants you to be happy with your purchase and it is definitely unacceptable that you cannot use your pump as a double, so I understand your frustration.
If... Read more
Thanks Pauline. I have been in touch with both Medela and the pharmacy I purchased the machine from. It was tested and does not show up problematic enough so I was told by the pharmacist that Medela s... Read more
aid they would not offer a replacement and it was up to the pharmacist’s discretion what they wanted to do. The pharmacist ordered me another set of connectors... but when I had the time to pick them up she was off and the staff weren’t sure if I was to take it free of charge so it’s been three weeks and I haven’t had the time to pick them up. Medela has previously sent me a new set of connectors and it made no difference. Medela and the pharmacy aware of this...and I am still being bounced around between pharmacy and Medela. It’s been very frustrating and I have sadly had to go days at work where I do not express because it is too difficult and time consuming expresisng singularly. I’m adraid I’m really not happy with my machine and the service I’ve received.I also forgot to mention that sending the machine to Medela, as discussed with your staff previously, isn’t a practical option. I use the machine a few times a week while I’m at work or at home if my ... Read more
baby skips a feed - how does Medela see this idea would this work? It would be helpful if Medela considered the machines they provide and the impact on lives of mums. I’m not prepared to get mastitis to have my machine tested, hence why I have had to resort to using it as a single.Similar opinion? Write a review on ieatwords.com.au!
JDP
- 7 reviews
Fantastic
Much quieter than others. Very simple to use, compact and easy to clean. I replaced the tubes between babies because I used it so much. I'd get this one again.
Purchased in June 2021.
1 comment
Pauline T.Medela
Hi JDP
Thank you for your review of the Medela Swing Maxi. Medela also offers a fantastic warranty of two years on all electric pumps.
Kind regards
Pauline
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MariaBSydney, NSW
- 7 reviews
- 1 like
- Verified purchase
Easy to use
The meddle swing maxi breast pump works excellent. It is comparable to the ones that I used at the hospital. Very convenient that allows double pump. The fact that has different levels and a pre-massage option makes it very flexible. It is small so to carry and store. The fact that can be used everywhere batteries is a plus (specially at work). I recommend it!
1 comment
Pauline T.Medela
Hi MariaB
Thank you for your feedback on the Medela Swing Maxi. Yes, the Swing Maxi is a great double pump and is actually Australia's Most awarded breast pump.
There are some great benefits to double... Read more
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MakiMelbourne
- 5 reviews
- 3 likes
It's ok
I spent quite a bit of money on this double pump from Medela. It was a terrible experience. I bought it after borrowing the hospitals pumps, which were good and also Medela. But this one was terrible and frustrating. It had no pressure to pump out the milk and after returning it to Baby Bunting to get my money back the store didn't want to because apparently the pump is working perfectly. So I contacted Medela and they said to contact the store for a refund. But the store didn't want to do it. So I'm left with a useless pump.
Only thing good would be for someone taking it to work cause it's light, other then that, it was useless to me.
1 comment
Pauline T.Medela
Hi Maki
Thank you for taking the time to review the Medela Swing Maxi. I am sorry you have had this experience. I do not know your individual case but generally, a store can only give a refund if the ... Read more
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Wouldn’t recommend the double, the single would’ve been fine!
At the beginning, the pump was great. However I’ve never used the double feature. Now that my baby is 6 month + and I’ve returned to work, I feel as though it’s just not strong enough to get the hindmilk. I could be wrong however (new mum) as I feel as though my milk production isn’t great, so I use the pump to help stimulate & pump when I’m at work to keep my supply up. I would’nt recommend the double pump, stick with the single. In the time I’ve had this, i’ve never used the double feature. You’ll find the suction is weaker if using both. I’ve taped the other end and I’m using it as a single. This way I have a hand free to eat or entertain myself whilst pumping. Other then that, it’s been fine getting the milk out.
1 comment
Pauline T.Medela
Hi Nicole
Thank you for your review of the Medela Swing Maxi. I am unsure as to why you are taping the end of the tubing. In the middle of the “Y” shaped tubing, there is an attachment there and you c... Read more
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Gemma TAU
Loses suction immediately
This pump is so useless - and what’s worse - you have to pay to replace faulty parts! I purchased from baby bunting and for about a week when my supply was at its peak it worked fine. After 3 weeks the suction wasn’t working - I took it in and had to buy new valves / piping for $30! I had sone absolute nothing and always stored and cleaned the pump well. This has happened a second time 3 weeks later - right when I’m trying to increase supply again as about to need to store milk. So inconvenient and unfair. Absolutely useless pump - save your money and buy the spectra breast pump - it actually works!!
1 comment
Medela A.Medela
Hi Gemma
I am very sorry you have had this experience. You should not have had to pay for new parts if the product was faulty. If the problem were with the pump, replacing the valves would not have m... Read more
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KattyBrisbane
Very Upsetting
I used this pump twice per day as i used the hospitals during the day. In two weeks it had very poor suction, i ended up with cracked nipples, extreme engorgement each morning from poor pumping at night and was beside myself with pain and stress over feeding my preterm twins. Don't bother paying for this pump, hire a decent one. If like me you are in the middle of NICU hell please don't make the problem worse by persisting with a pump that barely works in an attempt to feed your child.
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Questions & Answers
Reneilwe K.asked
Good morning, I am using the medela swing, it seems to be making a sound but no suction coming through, does it mean it's broken?Johannesburg
1 answer
Medela A.Medela
Hi Reneilwe
Without further information, it is difficult to determine what the problem may be. If you are in Johannesburg, I would recommend contacting the Medela on (0027) 11 788 9102 or going to the link below to find out how to contact them via email as you have contacted the Australian website.
https://www.medela.com/company/services/local-contact?distributor=/P-S/South-Africa&_ga=2.186532009.1408152436.1580964073-426296573.1574137402
Warmest wishes
Pauline
Emilly B.asked
I bought the swing maxi, have used it once and it has completely lost suction. The parts don’t seem to be sitting flush together which is I think why the suction has gone. I’ve tried so many ways to reassemble but can’t make it work.
1 answer
I’m not sure how to help... I’m assuming you’ve checked the instructions? I still only single pump with the double it’s so frustrating
Miloasked
Has anyone else had trouble cleaning g milk from the tubes on this? We have the double pump. I have run (from tap and by siphoning) warm soapy water and then warm water through the tubes but after drying the milk still remains. Does anyone have any suggestions? Cheers.
No answers
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Medela A.Medela
Hi Kristy
Thank you for your feedback on our product and customer service. Always great to hear from our customers and lovely that they take time out of their busy schedules to take the time to leave a review.
Best wishes
Pauline