Waiting over an hour 4 food. States food is on its way for AGES! Rang restaurant. No driver turned up! Rang customer line. On hold twice for over 10 mins.

I am a menulog member and all my details are with them. The delivery men cannot find my address. Thus no deliveries twice in a month. Are you kidding menulog? I'm hungry again.

Crap service. Know one to talk to. Waited over a hour for my food. Took him 20 minutes to deliver my food and its a 5 min drive. I don't blame the driver I blame the useless Menulog

Food was meant to be delivered at 10:12pm
Delivery courier came on the street at 10:25 - clearly dropped it off at the wrong address, as I never received the order
- delivery instructions clearly state my phone number to call if anything, yet I never receive a call
- call customer service, the guy is like I will request refund team to look into it

This is the second instance of no phone call of delivery, last time I was lucky that food was dropped outside my house, however, this time couldn’t find anything.

Surely, it’s not that hard to feedback to couriers to give courtesy call to customers advising food is outside or they should go outside to collect their order?

Ordered food, gave extra details to apartment location as I usually do. Never had a problem before. But this time food said it was delivered and it was NOT at the correct address. Rang customer help after 15mins, was absolutely tertible no help and accused me of providing wrong address details. End result someone will get back to me in 4 business days. Terrible. Nothing was resolved, driver went to wrong address. Never had a problem in the past until tonight. Will NOT be using this app ever again sadly.

Ordered pizza no big deal from Marie’s pizza palm beach Qld. 2 bloody hours later just putting it in oven another 50 min wait. No time frame given for initial order WTH. stick menulog up your butt

Looks like there is not ID checks and traceability. If the order is not received, there is hardly anyone to help. Call centre number has limited hours of operation. Hate their service. I waited an hour and half just in the end to know our family was waiting for food to the not delivered at all. So damn disappointed with their service. My first and last order with menulog ever!! Frustrated customer.

Ordered food did not deliver or call now stuffing us around to try an recover 50 bucks plus don't recommend not even 1 star crap full company now goin through the consumer affairs nothen but hassle hope they chocked on the KFC as didn't Evan returned to store

After waiting 1.5 hours, find out order was cancelled, no notification, nothing.absolute crap service . Will not order from any place using menu log.
This has happened to us more than once

90 minutes late and food is as cold as could be. Food had been with the driver for 1 hour 40 minutes. Then dropped off at front door without even ringing the bell. Would NEVER use them again.

Many times by now. Menulog often doesn't pick up the food I ordered. Highly unreliable!
I often found out after a long wait. When I called them, there is no chat button on their website. Or there is no one answer the phone (just voice messages). Out of no choice, I had to go to the restaurant to pick up the cold food myself. If you want to ruin your night with your girlfriend or boyfriend or to create an agrument with your family. Go and order from Menlog. This is not just one time - happens regularly. And you won't know when they are going to miss your order until very late. By the way, their website actually says your food is on its way. Ah ah ah~

Angel & Mark

Very disappointed 2 weeks in a row meals not delivered. First time not picked up from restaurant but app said it was delivered. Second time was picked up but apparently “spilt on the way” so never delivered. Waited over an hour both times until advised meals would not be received.

It was my first time using Menulog's service and very disappointing that the order never arrived even though it's marked as delivered. The reason was never given why that's the case as they are not able to get in contact with the courier. I would not recommend nor use this again after receiving the refund.

Menulog has now given restaurants the option to hide comments and only show rating. This is misleading and poor on the platforms authenticity. You can see star ratings which says little about the food or the restaurants and what they offer discouraging customers to make informed choices. I have been using menulog since they started and will not be using them now.

Ordered the usual and set the time of delivery to be 7pm, one hour later than it was ordered. Carried on being busy and started to wonder where dinner was by 6:55pm as I hadnt received any sms confirmation that the restaurant had received my order. Opened the Menulog app to find that my order was delivered 6:05pm, mere 5 minutes after i had placed my order, and it was left at my front door in the rain. My dinner had been sitting in the rain for pretty much an hour, was wet and cold. I did not receive any other forms of notification that my order was ready, on its way to me, or delivered. Could not get through to menulog despite 1hour on the phone listening to their music. Not happy

The food was cold. It was late and we were not happy. I think if they came earlier the food would have been nicer if the food wasn’t cold
Thanks

Wanna talk to one of the crs for the late delivery but the service is sooo crap been waiting for 1.8 hr waiting for my food ! Never using this crap app again.

As a venue/restaurant you can't update/add/permanently remove menu items on their partner portal. You cannot even temporarily remove a beverage item. You can change hours but it NEVER works so you have to call. Minimum wait Is 30 to 45 minutes. Not once have they got it right so you have to call 2 or 3 times. They have ended up compensating us a number of times for their mistakes (good on them for that). They are a very frustrating company to deal with especially for the very high fees they charge. They were "born digital but they arent very digital. They are a necessary evil but they are not a great company to deal with.

My support ticket has not been actioned in four days. I have paid for goods I never received and they are dragging their feet.
Id also say they removed the online chat function due to the amount of complaints they've been receiving lately.
It's such a shame, your service used to be good but I'll never order from you again. I will continue to fight for my $40 back.