Brought 4 of these fans, had them installed by a licensed electrician. Four months later one of them doesn't operate at the fastest speed. Contacted Mercator support and was told to go purchase a new wall plate controller. Still under warranty and they couldn't supply a new controller, never again will I purchase this brand. Save your money, terrible support and they don't honour their warranty

i dont have ay issues at all with this fan so far .i got it from my builder so far so ggod iam about to buy an other one in near future

We nought 3 fans in 2018. 2 are ok 1 faulty from the start. All professionally installed.

Mercator warranty is hard to contact and is un helpful. Sadly we will have to act againt the supplier.

I would not risk another Mercator product

I bought two of these fans from the big green shed to replace some old units at home. The fans look good and are quiet but the first two settings do nothing and the third blows hard. No point at all using the first two settings they do nothing. I don't recommend this fan.

we purchased a Mercator fan in November 2018 has a constant ticking noise, and we have emailed the customer service team 3 times and one phone call, still no Electrician called to look at the fan. We would not buy another one of the Mercator Fans EVER, still noisy and now we have decided to get another brand from the hardware store, and throw the Mercator one out. I don't understand why they have to send their own Electrician out, when we have a qualified Electrician who could have replaced thefan in 3 days and we have waited over 3 weeks for a response from the customer sales at Mercator. It was over $137.00, not too dear but it is like throwing the money in the street!!!!

We replaced 12 fans with these - the only ones that work ok are the ones we put remotes on.
The first and second settings are the same (slow) and third setting is warp speed.
We have also have a lot of clunking noises.
Warranty/Customer service is rubbish - they Wont take responsibility for these issues.
On a positive note.... They look nice!

The fan ticked and clicked at the outset. It was replaced by Mercator and worked well for a few months but has now it has started to rattle and vibrate after the winter. We are also very annoyed with the very harsh light that comes on whenever we turn on the fan.

I had eight of these fans installed and within a year all but one was ticking, clicking or knocking. To their credit Mercator replaced all fans, however, half of the replacements are already worse than the first fans. Now I need to decide if I should go for another warranty claim or bite the bullet and just replace them all with a different brand. I would simply avoid buying these fans in the first place.

I have four ceiling fans professionally installed with remote. They all started working ok.
After four months only, two fans started making a ticking noise.
I had the two fans replaced (one under warranty) and the warranty replacement is now ticking again...
While the warranty process is smooth, i think the failure rate is too high. You would have to guess the manufacturing quality process has diminished.

After only a few short months after being installed it started this horrible knocking noise. Also I was told it's a great high performance fan (yeah right). I can sit up on the ceiling turn around and blow more air then that thing. Worse fan I have ever seen. If all you guys are looking for a fan that's really good I purchased a matter lifestyle fan they look similar and better air movement and it's quiet!!!

I thought this fan would be the answer, being DC with an LED light, but at purchase with the whole kit in a box, I didn't look at the remote. The fan works ok, and its quiet, but the remote!!!. Makes the fan beep with each change, and you have to use the display to see what you've set. To change fan speeds you have range thru the whole 6 speeds with a beep each time. Given that most people change speeds on a bedroom fan in the dark this is the dumbest design you could imagine. I'd give that a one out of five.

Professionally installed 1 yr ago, my bedroom fan started making a noise when the remote was "off" but the wall switch power was still on - as often happens in early morning. Now it "ticks" on all settings. Given the comments on this page, I will contact the manufacturer for a fix! A second, less used, fan in the dining area is still ok. At night it's annoying that the remote makes a really loud beep, and has no sleep setting. Otherwise a beautifully effective, quiet fan. Especially good as a gentle fan on low speed in a fairly small bedroom (3x4m) where the traffic noise is too loud to sleep with windows open.

The first fan I had installed came with a ticking sound and was replaced under warranty. Now, around 18 months later, the replacement fan is making a high speed knocking sound. It will come and go randomly. I use the fan most nights and always on the lowest setting. The remote control is simply awful with no backlight and very poorly designed controls. The light cannot be dimmed either! Oh well, I'll be contacting Mercator again for another warranty repair.

the fan is good. no real issues except we had two of ours loosen up and start clunking around and needed to be tightened up on the mount points.
however the Remote control sucks. i would never buy these again for this reason.
stupid design, loud beep if you change settings, rubbish!
at night you can't see the remote and need to know the buttons, you would think a basic concept would be an up down arrow for changing the speed or perhaps an obvious large button for the light switch, nup... all he buttons are just randomly placed with no concept or thought.
wish there was an aftermarket remote control or hardwired option instead.

Our new house has 6 of these fans main bedroom tick noise from day 1. Electrician stripped and fixed.intermittent whining noise now after 3 months.bedroom 2 ticking and whining.bed 3 whining.bed 4 whining noise.dining and exterior no issues.awaiting manufacturer rep to look at. Have video of fans making the whining noise

Bought Mercator grange white BC lasted only three years stopped working completely. Got electrician to look at And Told need new rf controller. Comp fan is 149 dollars and controller 90. Searching for better brand Mercator where is your 5 year warranty fellows. Perhaps it's just a gimmick. Please help

Like all the other reviews, the fan started off fine..But after a few months of operation, it started to develop a tick.
Now the fans (i have 2) will only work on low. Not sure if its the fan or the remote/receiver thats buggered.
Oh well.. Time to look for a better brand.

12 months ago I had professionally installed by an electrician 2 x Mercator Grange DC Ceiling Fans and recently one of them developed an annoying clicking sound. I rang Mercator's warranty hotline and sent them my proof of purchase and installation receipt from the electrician. One week later Mercator's own electrician arrived, confirmed my warranty claim and replaced (installed) the fan on the spot - no questions asked! I could not be happier with the service and will recommend Mercator products as a result.