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Reviews

2.1

119 reviews
5
(26)
4
(2)
3
(4)
2
(10)
1
(77)
  • Product Quality
    2.4 (31)
  • Return Claim MadeYes (4) · No (31)
  • Customer Service
    2.0 (31)
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FM1

FM1

  • 3 reviews

warranty for Mercedes A200

published

Recently purchased a new A200 Mercedes Benz where i was offered 3 year warranty only to learn that they changed over to a 5 year warranty 2 days after my purchase.
I took it up with them but they were not interested, and it took me a mth of chasing them to get a response. Once they get your money loyalty and customer satisfaction go out the door. Extremely dissapointed with them.

Return Claim MadeNo
Store LocationNSW
Loretta

LorettaVictoria

Mercedes Benz Waverley Victoria

published

From the minute my husband and I walked in the door at Mercedes-Benz Waverley last Saturday morning ( we were offered a drive experience in the new EQC) a very warm welcome from Rukie and Sean. Clear and thoughtful manner in which the key essentials required to operate the test car was explained and made the whole process enjoyable.
Similarly the way in which the negotiations were conducted was a very professional and yet still relaxed. Again we feel we have purchased a value for money package, not just walked away with a new car.
The fact that Rukie was able to commit and deliver on the our requirements by last evening was fantastic.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMercedes Banz Waverley
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Zena

ZenaGreater Melbourne (Metropolitan), VIC

Faulty product and poor service at Mercades Benz Melbourne

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne
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Maria

MariaSouth East Queensland, QLD

Great service - Ho Kit Cheung Service Advisor | MercedesBenz Brisbane

published

Thanks for providing exceptional customer contact during and post a recent service. Happy was very consultative during the time, and provided appropriate suggestions in a professional manner. Definitely recommend this MBB centre and Ho Kit Cheung

Return Claim MadeNo
Store LocationMercedes-Benz Brisbane

Bad service of Mercedes Toowong Service Dept

published

It’s been third time I have been ignored when I brought my Mercedes to them for a reparing quote. They always say will give me a call or email me the quotation, which I have never received their quote back or follow up afterwards and it ended up I have to go to other Mercedes. It wasted my time travelling and phone them, I bought my car from them, as so I thought I will have a good service at their service dept but totally Not. Just felt they were so arrogant and rude to speak with. They don’t care about whether will loose business or not. It’s very awful they don’t respond to your request at all. Bad Bad Bad!!!!!

Customer Service
Return Claim MadeNo
Paul.

Paul.Sydney, NSW

  • 24 reviews

Great staff, cars and service.

published

I visited several Mercedes Benz dealers around Sydney whilst looking for my next car. Found a vehicle we liked at MB Sydney. Returned a week later after visiting a few dealers and purchased a C300. Found the staff and service here great. Mr Richard Rost and Mr Stephan Werner were very helpful and professional. The follow up on the purchase of our vehicle was perfect. Very pleased with the vehicle, and the service we received. Will look no further than Mercedes-Benz Sydney for any future purchases. Very friendly, honest and helpful people. Thank you.

ANGRY ASIAN

ANGRY ASIANSydney, NSW

  • 3 reviews

Dont buy or service your car at g brothers mercedes at mona vale

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSERVICE DEPARTMENT
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Horrible customer service

published

So I have a brand new 2022 G wagon which I got in April this year after a 15 month wait.

Mercedes parramatta have now had my car for over 3 weeks with an electronic problem which they are saying no part is available!!!!! How can you produce a new model and not have enough parts on stock.

Further to this we are the ones calling for details and updates And no courtesy car have been provided. Im totally disgusted with Mercedes full stop. Ive spent $290k on this car and this is the service I get or no service at all.........

All good to sell you car but no ongoing relationships after that!!! No one cares!!!!!

The principal owner of parramatta should be ashamed of his business. Would not recommend anyone to buy from Mercedes parramatta.

Customer Service
Return Claim MadeNo
Store LocationParramatta
Maria Tua

Maria TuaSydney, NSW

  • 3 reviews

Parramatta dealer

published

We bought a used car with this dealer and we got the worst bunch custome support staff ever. 1st after paying the car I have to be the one who chase them up when we can pick up the car. 2nd the delivery girl forgot to process our deposit refund. I kept telling them our deposit refund and they assured me that the delivery girl will process it for us..3 days after we got the car they called and then we have to wait 2 business day for it to be available..they counld have called or even text me but nor they have to called us and talk to us before they even process the refund..maybe we bought a used so we didint deserve the same customer support and courtesy as the others have..will never again buy from this dealer..

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMercedes Benz Parramatta
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SGA

SGA

  • 2 reviews

Horrible customer treatment

published

I had my car serviced in Canberra. They charged me a fair bit for the service. When I went to collect my car, I realised that there is a nail in the tyre (after the service, with tyre polish). When I told the customer service person, he told me to drive out the car with nail. I had to drive out the car in an unsafe condition after paying for their brand service!!. They sent me a feedback request. I tried calling their service manager three times to talk about it and give the feedback. Everytime, I was told that the service manager is busy and will call me back. It is nearly six months. I am still waiting!!. Really, very bad, shocking experience to drive out the car with a nail.

Customer Service
Product Quality
Store LocationBenz, Canberra
RMD

RMD

  • 2 reviews

Total disregard for customer.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMercedes Benz Alexandria Sydney.
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PETER

PETERGreater Melbourne (Inner), VIC

DON"T WASTE YOUR TIME

published

Zero Star for this incompetent dealership!! Had to put one as post directs.
Be aware DO NOT BUY from this dealer unless you want suffering.
While trying to buy one of their vehicles, they omitted to advise that it had some superficial damage until I advised them I was sending someone to view the vehicle. All of a sudden they call me to try and discount the car (which they advised was immaculate). They sent 2 contracts both wrong in details. The manager doesn't return calls or respond to emails.
After 2 weeks of trying to move forward they now ignore you!!
DON't BOTHER WITH THEM

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMB PARRAMATTA
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Jeff and Petra

Jeff and PetraSouth East Queensland, QLD

Gold Coast Mercedes a role model of professionalism

published

My wife and i recently purchased a pre-owned C200 Kompressor which we are very happy with.Steve Bartsch was the sales consultant,he was very friendly, helpful and knowledgeable and made us feel comfortable through out the whole process.The level of service was outstanding and consistent with all the staff we came into contact with.Julian Shield,pre-owned sales manager,Tom Halbert,handover specialist and Nicky Wenham Car care specialist and many more thank you so much.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast Mercedes Benz
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Peter B

Peter BSouth East Queensland, QLD

  • 3 reviews

Gold Coast Mercedes Service- ripped off again, the only thing they didnt forget was to Charge you heavily

published

Had my car serviced here again as they promised to keep the parts that I asked for which they forgot last time, after second service and asking for the rubbing noise and tune to be done the vechilce is still having problems very disappointing, the only thing they dont forget is the gauge you

Customer Service
Product Quality
Return Claim MadeYes
Store LocationGold Coast Mercedes Benz Service
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Do not buy car at Mercedes Parramatta dealership

published

Bought a brand new car but so dirty inside when I picked up. After a few days, l found out the rubber on the roof of the car was twisted badly. Should not happen to a brand new car. Never buy a Mercedes again.

Customer Service
Product Quality
Store LocationParramatta
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Do not buy car from Mercedes Parramatta

published

Bought a brand new GLA from Mercedes Parramatta, was so dirty inside when I picked up. After a few days, l found the rubber on top of the roof was squashed. A faulty from the manufacturer. Never buy a Mercedes again.

Customer Service
Product Quality
Store LocationParramatta

Would Never buy another Mercedes Benz

published
Customer Service
Return Claim MadeYes
Andrew A.

Andrew A.Metropolitan Adelaide, SA

GLC tyre alignment issue - scrubbed tires first year I owned it - and they recognise the problem this year...

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMercedes Benz Adelaide
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TeaH

TeaHCanberra 2600, ACT

  • 4 reviews
  • Verified customer

Mercedes-Benz Hornsby

published

I am from the ACT, but really wanted a gla220d from Hornsby Mercedes-Benz. The salesperson that I dealt with was amazing. He allowed me to hold the car for a fee so that I could drive up there and see the car. They also let me buy the car on the spot and drive it back home.
It was the most efficient dealership I have ever dealt with.

Thank you Mercedes-Benz Hornsby, your service was second to none.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMercedes-Benz Hornsby
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Praleen

PraleenMetropolitan Adelaide, SA

  • 2 reviews

Poor service

published

Sent customer service a few emails regarding my vehicle and to date to response.They only want me to fill in their survey but not interested with my query. The service thus far is very poor.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide
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Page 1 of 6

Questions & Answers

Nat

Natasked

Has anyone had a bad experience with purchasing a car from Matthew John Rhodin of MJR Auto ?

2 answers
ANGRY ASIAN
ANGRY ASIAN

who and where is he situated?

Nat
Nat

Southport Gold Coast

Julie

Julieasked

Should l take out Mercedes Benz road care assist or RACV emergency roadside assist? Mercedes is more expensive but are they as quick & reliable?
Car 3 years old ... hence the question

4 answers
Batista
Batista

Hi. Julie. Which car do you have?

If it is a sporty car. Yes.

Most of merc engine are fine. Just electrical faults here and there.

Hope that help

Bo

Julie
Julie

Thanks Bo

Goran
Goran

Hi Julie. I have complementary road assistance through my company but I have not used Mercedes-Benz yet. For almost 20 years I had road assistance through NRMA and never had any issues. Unfortunately can’t say anything about RACV.

Ron Singleton

Ron Singletonasked

I have a 2002 C Class Mercedes and occasionally when starting in the morning for about five seconds it makes this warring noise. Nothing wrong with the battery as it winds the motor over ok. Can you help?

1 answer
Fired Up
Fired Up

Yes. Get it serviced

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