Cant understand how they ever sell a car. Been to this dealership many times and rarely get approached by sales staff. The trade in valuer is never available, and advertised cars are either sold or unable to be inspected. Was forced to take my car to the service dept. two days ago, as I was advised they were the only dealership who had a particular calibration tool to fix a software fault in my car. They insisted to re- diagnose the fault, even though I had the fault diagnosed at two other dealerships and provided them with a print out of the ...Read more

At the end of the last financial year I was interested to purchase a car ...
1, They gave us the run-around and kept us there for 4 hours and at the end we were so exhausted and all we wanted to do was to get out...and missed reading the fine prints!!
2, They deliberately omitted writing "subject to finance" though we were specific that we needed that
3, Deliberately did not tell us that there was no cooling off period for a company purchase (though they were fully aware we were counting on that to incase we changed our minds.
4, Though they re...Read more

The team at Mercedes Benz Mornington are a very professional and highly recommendable.
I purchased C200 demonstrator and could not be happier. The service department detailed and serviced the car perfectly.
A special mention goes to the sales exec (Brent) who totally disproved the old saying “never trust a used car salesman”. Out of all the cars I have purchased over the years (Toyota, Mazda, Jeep & Audi), Brent was the most courteous, respectful, honest and helpful sales person I have had the pleasure of dealing with. All my questions were an...Read more

Mercedes Benz promises "The Best or Nothing" and "Peace of Mind", consumers rightly rely on those commitments when purchasing a Mercedes Benz prestige brand vehicle. All services providers including Mercedes Benz Dealers have a legal "Duty of Care" with consumers property. The CLS400 vehicle in the video was returned to the dealer for its first years warranty service and the dash cam recorded what occurred. The script with the video describes Mercedes Benz response.

October 9th 2022 Update: Mercedes Benz Service Experience Disappointing

Merce...Read more

I purchased my third Mercedes Benz from Mercedes Benz Brisbane in August 2016 - a GLE250d. There have always been problems with it from delivery. I have spent an extraordinary amount of time returning the vehicle to the dealership for them to investigate the issues. Since the first issues were reported, only days after delivery, they have implemented a systematic strategy of dragging issues out and in turn establishing me as a difficult customer. There is no doubt that the process at Mercedes Benz Brisbane is to wear you down with protracted de...Read more

- Great work guys. Thankyou for being so accomodating.

1.) The service centre opens at 7.30am however i was ealry and there was a hive of activity inside the centre at 7.05am. A representative named Ashleigh Cross happily opened the glass doors and started to ask how she could help. I told Ashleigh i was booked in for 8.45pm but had a meeting i needed to get to. Ashleigh smiled and gestured for to come in through the half open glass doors :)

2.) I sat at Ashleigh's desk and she guided me through the necessary tasks. She was very polite...Read more

I cancelled a contract - the contract states 5% cancellation fee applies, which I was going to dispute because their salesperson lied about the car and thats why I was cancelling the contract. The sales manager admitted that the salesperson lied, said there is still going to be a 5% cancellation fee. I told him to refund in full and depending on how much they refund (i.e. 100% vs 95%) that I will take the matter to tribunal. He told me that he will not be refunding ANY money at all and all my requests to have my money back have been absolutely ...Read more

Recently purchased a used E250 Cabriolet from South Melbourne Mercedes Benz, as I live in Queensland I was concerned about any damage to the car before I traveled to Melbourne to pick the car up. The car was advertised on Carsales.com with no pictures, I asked twice, if there was any previous, serious or minor damage to the car and was told no. When I arrived to pick the car up it was parked in a dimly lit area of the showroom, drove the car back to Queensland and in the daylight, found six areas of scratches being touched up unprofessionally, ...Read more