Matter is being pursued legally but I honestly urge you to please reconsider buying a Mercedes if you're in the market for a new car.
Purchased a c200 in October 2016 and within 6 months, the black glass window trim and chrome boot trim had discoloured leaving an oil slick-like stain across all of the trims.

Their solution?
1. Go out and wipe down all of the trims on the car each time it rains.
2. Take the car to the dealership every second week to have them wash it and use a polish which would 'hide' the discolouration until it next raine...Read more

I purchased our DLC in Parramatta centre, the purchase went smooth, however, when we went for our first service and requested for a loaned car, we were told that there was no loaned car available despite the fact that we already made the request weeks ago before we made the service booking. We were annoyed and so changed to Hornsby centre to install bike rack, the staff from part department quoted without including the labor costs. And when I got the bill there was suddenly a $800 labor fee. Also when I made the enquiry I was told that Benz is ...Read more

Purchased a Mercedes Benz CLS car through car dealer Matthew John Rhodin in Southport, Qld in Nov 2018 - supposedly had passed a safety certificate. Driving it back to Cairns, the front grill fell out (it had been broken & glued together) - suspension on left side collapsed front & rear (car not drivable) - missing storage box in centre console broken (promised to replace but never replaced) - only one key when two promised (never received second key $750 to replace) - major oil leak (promised to fix - never fixed) - headlining started coming u...Read more

This is a belated review as I bought this car in 2007. Based on my experience Mercedes does not deserve a second look. Expensive Yes! Thirsty Yes! Underpowered Yes! And this is after Mercedes supposedly improved on previous C180 being sluggish.
Quality Nooo!!! First drivers inside door handle broke off in normal use. Really? $300 to repair thank you. Then air handling actuator lever (a little plastic stick to me and you) snapped necessitating removal of dash to fix and $2000 bill. Then car developed parasitic battery drain. Arrgghh! Based on ...Read more

Noticed a crack on touch pad for my wife new C200. I called the sales person and was ask to bring the car in for inspection. The crack touch pad was examine by the service manager together with the sales person on 3/1/2019 and confirming it will be cover under warranty. The service manager took photo on the crack touch pad/car rego no and informed that service department will contact me for the replacement.
I also complained about the air bubble on tint window and back windscreen which we paid a premium price as compared to outside shop. I wa...Read more

3 weeks ago my husband and I began to think about buying a new car for my husband's birthday. Because we like Mercedes, we made an appointment for a test drive in Alexandria. We just wanted to try it, but had not made our mind up. We were so lucky because one of their staff members Nancy Tran looked after us. She is so friendly, always smiling and she made us feel very comfortable and confident. She treated us very well, so after test drive we were absolutely clear that GLA 180 is the right car for us.
On Wednesday 21st of November we came t...Read more

My 12mth old Mercedes had a seal missing on a headlight and it stopped working. They insisted that I had the car crashed and repaired incorrectly, so they would not honour the warranty. I have never crashed the car but its their word against mine. They said it would cost $5000 to repair the light and I would have no other choice. An independent mechanic looked at the car and said that the original seals were still on the screws of the headlight so no one had touched it. Mercedes North Shore still refused to fix it under warranty and Merced...Read more

Mercedes Benz treats their customers with full respect and great service when they’re trying to sell the car to you, but this ultimately changes after you have paid for the vehicle.

I was offered a complementary repair because I purchased a demonstrator vehicle. They failed to fix it properly and caused major damage after the repair. It took over 1 month for this issue to be resolved and fixed.

I also do not recommend getting your vehicle serviced at Mercedes Benz.

1) they unplugged my dashcam (obviously they have something to hide)
...Read more

We came just to look, with no intention of making a purchase that day.
Roshan Manatunga received us and after some conversation he brought from the third floor car park the current model E359e (Hybrid) Mercedes sedan. I have previously experienced my friend's new all electric Teslar in Cairns, and I could see the future of electric drive coming. Roshan read my mind well and took my wife and I for an informal test drive as he pointed out the new features of this car. My son had recently also bought a Mercedes E300e Soft top which had all the cu...Read more