I have an issue with the Command display in my 2016 GLA 180 (song title does not change). It has been three times for a repair at G Brothers Mona Vale Mercedes service (last time 9 days) but the issue is stil not resolved. Not only that they do not know how to fix this (they said new part is installed) but also no regular follow up calls (I had to call a couple of times myself to find out what is happening with my car). When looking for a new car I have decided to go for a Mercedes but now I am questioning this decision. I have expected much mo...Read more

In short: I was not happy with the performance of the service department; what I asked them to do, and what they did; e.g. it took over four weeks to get answers to questions I had on day 1. Customer service department was non-existent as in non-responsive, while the parts department is outstanding in every aspect.

The story: I bought a used S350 in 2017 and took it to MB Toowong for a B/C service plus extras in June 7th, 2018. When I made the booking, the first possible appointment was two weeks later. Since the car was never serviced in th...Read more

Pathetic Customer Service !! No response from Geelong Mercedes or Mercedes Benz Australia.

Customer service started dropping soon after the Initial Deposit was paid. Initially the car sold to us was year 2017 and when we received our contract, the year mentioned was 2016. This was handled very quickly after I had sent screenshots of my text conversation with the sales person.

Phone calls and text messages weren't returned until days. The responses I got from the sales person were quite arrogant and rude. I do have all the emails exchang...Read more

Under trained staff no customer service what so ever. The first time I serviced my car with this mob I called in advance booked the service along with a courtesy car, I rock up on the day and my service was booked with no car, took them 1 hour to sort that out. 2 weeks later my engine light is on and windscreen wipers need changing, they charged me $600 for that service.

My car now has been recalled, I book the car in to get the part changed mind you it’s their parts that need changing I asked the bimbo on the phone to book me a car and she...Read more

In September 2017 l brought a new E63 S it has now done around 12000 km on the 25/5/18 l returned the car to Airport Mercedes in Melbourne because when driving the car slowly and turning the car it would jump badly. On the 1/6/18 l received a call from the service department explaining the car had been checked by their technicians and everything was fine with the car. The explanation was it was skipping and this is normal because the front tyres are wide and also they are for hot weather not cold rainy days. This is weird because when the car w...Read more

June 2017, bought my first car which is the A250 sport 4matic over at Mercedes Benz Alexandria, Sydney. Car was totally brand new, had no problem the first 6 months until April 2018. I was in the middle of traffic where I shifted the gear to "N", and a while after the light turned green the car won't budge when I tried shifting it back to "D". The yellow engine break icon in the speedometer showed up. Panicked, eventually ending up blocking the road for 30 minutes before the road assist came by and the guy said he rebooted the battery and I end...Read more

So I go to buy a new A180, and wanting $12k finance. The finance dude tells me it's better to get the whole $42,000 car with finance and put my own money in the bank and get interest!! Only an idiot could suggest that as the bank pays 2% interest but MB Finance gets 8% interest!
Then next day he emails me the details of the finance, all good. When I go to pick up the car they put some papers in front of me and I sign them! But when I go home I notice that the finance was $18,000 and not $12,000 ! They had added 2 years of extended warranty f...Read more

I took my daughters car for first service to BNE MB all was booked and capped pricing was agreed before hand (my daughter is second owner) manager agreed to honor it, So I took car in the morning and people at front ticked everything as OK,
Left car with them walked to my job at Woollongabba, an hour later received call from service saying that they can not honor capped service pricing and that service will be $690 instead of $396 (managers call).
So I went back walking again (very upset) in hope they have valid reason for it, before that I c...Read more

Was given a quote for repair due to miss fuelling. Had to pay $275 for ”diagnostics”. $19,000 Took the car to a specialist Mercedes Benz repairer with great reviews. $2200. Car drives perfectly. When I queried why I was quoted such a huge amount and requested a refund of my $275 I was spoken to like an idiot, and given no plausible explanation. Oh apart from well you can get your insurance company to pay, so I take it the quote was grossly inflated to con the insurance company? The service manager was very dismissive and said he would get his ...Read more