Mercedes-Benz GLE-Class was previously being manufactured under the name 'Mercedes-Benz M-Class'
Andries d.Greater Melbourne (Inner), VIC
Smelly aircon
Hi,
Same issue, well known with a lot of models, even new GLE has several issues, 40 000 of them parked over the world and not being delivered with numerous build quality issues that has to be fixed first, production at factory in Alabama frozen at this time.
I know my SUV that I ordered for delivery 2020 has been delayed indefinitely.
My current car has smelly aircon, solved by replacing all aircon filters every year, does not smell anymore, have done 160 000km
Lovely cars but concerned about issues with the new one, possibly getting X5
Purchased in January 2021 at Mercedes-Benz Dealers.
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Darryl M.Perth, WA
Great car, pity about the smell.
Had the smelly aircon, Dealer said it was not their problem. I took out the internal filters and let the windows down when parked up in garage. This smell only happens in summer, otherwise I love this car.
Purchased in April 2021 for $85,000.00.
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LiemBrisbane
Disappointing and problem prone car
Bought in 2017 (MY16). Compared to its competitors, this car has great features, but that's where it ends. It's diesel, and drives great, but there are too many problems lurking in my car since owning. Most problems are fixed at time of writing. Needless to say, this will be my first and last time owning a MB.
When I first bought my car, the boot button was stuck causing the boot to not set the height correctly causing the tailgate to rise and bump the garage door. This was brought back to Mercedes the day after delivery of the vehicle, so ...Read more
I already had my doubts. The next problem was the tailgate could not open automatically, and would require external assistance (I.e. I would have to manually pull/nudge the tailgate roughly 1cm to open). This problem was brought to Mercedes attention within a couple months of ownership, and kept coming back every couple months. The tailgate was finally fixed (Hopefully) on its annual service, where it was also delivered to the Mercedes body shop for a couple days. Since, this problem has spontaneously occurred a couple times, and cannot be replicated for the mechanics to see. The next problem is probably my biggest, if not second biggest problem with the car. After less than 6 months of ownership, the car's air conditioning system began to pump out repugnant fumes. This smell is produced every time the car is started. Every passenger who has entered the vehicle cannot believe that this new car would produce a smell so revolting when compared to their own old cars. It has since become a joke between friends and family as the poo car (to put it nicely). I have taken it back to MB, who say it would cost roughly $600 to fix (mind you this is less than 6 months old at this stage, and 4 months when we noticed the smell), and not claimable under warranty. Also, as the filter is changed every 2-3 years under service, I have to live with this smell until early 2022. The smell alone is so noxious that I am honestly contemplating on switching cars. The next problem which occurred this year (2017) was that when driving upto 110km/ h, the car's bonnet sensor would act up, causing all sorts of alarms to go off. This was a daunting experience as this is the last thing you expect when you're traveling 110km/h. I took it back to MB who then fixed the problem overnight.Similar opinion? Write a review on ieatwords.com.au!
Find out how Mercedes-Benz GLE-Class W166 compares to other Large / 7 Seater SUVs
Know better, choose better.
_shaneGreater Melbourne (Inner), VIC
- 18 reviews
A great car now even better
We had the previous ML250 which was a great car, it had a few warranty issues that were fixed outside of warranty (thank you Mercedes). The GLE 2017 is noticeably smoother and seems more powerful down the lower gears thanks to the new 9 speed transmission. The updates with tech and safety which include collision alert and lane departure are a major improvement. As always, the fit and finish, quality carpets and plastics and thick paint are what you pay for. You may pay more upfront but this is reflected in resale. All these attributes is what keeps consumers coming back.
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jackieVictoria
- 3 reviews
- 4 likes
- GLE-Class W166 GLE 350 d (2015-2020)
- Verified purchase
Reversing sensor not working properly at all
I bought new GLE 350D, which is new model of ML350D. Everything is great, except reversing radar. The sensors don't beep until one inch close to object, which is too late. I rang the Mercedes and brought car back. They simple say all fine, that is what they are like in Mercedes. Unbelievable.
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Questions & Answers
John Rasked
I have 2016 model GLE350D. The car has just been serviced. During the service the mechanic discovered the front universal joint was leaking grease. This issue required the entire drive shaft to be replaced. Anyone else experience this? Total kilometres on the car is 33000.
No answers
Chrisasked
Hi, from reading reviews here it seems that aircon issues are very common. My car 2018 GLE 500e Hybrid was all perfect until the aircon fan started making an awful sound. Took it in for a replacement fan which lasted maybe six weeks. Mercedes is now telling me that it has to make the sound as it cools the batteries and the electric motor . (Shame as I bought the car partly for its low road noise, now sounding like a diesel Ute ) Mercedes where we are is not at all interested in helping. My concerns are if I switch the aircon off it stops, but does that mean the battery will overheat now? Has anyone else experienced a similar problem or have a solution?
No answers
PJ Maynardasked
I have a Mercedes GLE250d, 2017. Have had a smell come through the car 6 months ago, had the internal air conditioning filter replaced. The smell has returned (it's Spring now) and the dealer is charging me $500 to repair, saying it's not covered under warranty. They are replacing the internal and external filters as well as cleaning the whole system out. How is this normal for a car that is 2 years old and why is this not covered under Warranty?
3 answers
If you car is within the warranty period, then, its a warranty repair.
Ive had to pay for it to have inside and outside air filters replaced (they are consumables) and for the liquid to destroy bacteria in the cats air con.
I dont trust the dealership where I take my car, which is where I bought it from on the North side of Sydney. I wont be buying a Mercedes again, very poor service and they dont just service, they up sell is all. So disappointed with Mercedes. Their customer service sucks, honesty and integrity is questionable and care factor from service staff, once you drive away with the car, is zero.
This is a common problem with a lot of vehicles. It is caused by the carbon filter not allowing air to circulate after the vehicle is turned off. You can either open windows when the car is parked or turn the AC off a few minutes before you park up to dry out the AC element. I have taken the carbon filters out and left the outer filter in place. If you have the smell you should also take these carbon filters out a spray into the fan ( from the engine bay) with Glen 20, do not turn the fan on, just leave it sit for 12 hrs, this should kill the bacteria on the element.
Hope this helps. Just remember the element ( looks like a heat exchanger. google it) gets wet and this is like leaving a wet towel in a locker if the air doesn't circulate.
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