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S De CiccoGoulburn Valley, VIC
- VIC, Shepparton
- Verified customer
Excellent site supervisor, poor studio M experience from management!
The whole process of the build was very well managed by our site supervisor. My husband worked in Melbourne during the 4 months of our build and our SS was very accommodating with phone calls and updates during this time. Any concerns or questions and they were answered. We could not be more grateful and thankful for our amazing SS.
Our biggest downside was after our build in which we have had 4 months of being ignored and being told it is our problem not Metricon's and there's nothing they can do.
On the 1st of May 2022, we attended studio m ...Read more
in Shepparton were we picked our roman blinds for our house in which a young lady showed us swatches of. We picked a fabric which we would have chosen and had quotes for if we had not proceeded with Metricon. Metricon came in cheaper. We loved the fabric and the cost suited our build. Now we know why they were cheaper! However when they were installed in the 3rd last week of our build, we raised the concern with our SS that the fabric was not what we had chosen. He advised us to speak to Studio M, which we have done..for the last 4 months. Lots of going back and forward and being left on read, to being told its our problem and the fabric we chose in studio m was a "curtain fabric NOT a roman blind fabric". We DID NOT go up to a wall and choose the swatch colour nor fabric that was provided. The young lady presented us with a swatch group to which we chose and laid out on the table for the remainder duration of our appointment to make 100% sure its what we wanted. After liaising with multiple people and being spoken to very rudely on multiple occasions we were very gutted to be told they're not going to do anything about it and they've investigated it to the extent they can. We provided photos of what we chose on the day and a photo of what was installed during out build. One photo of the product we "supposedly" chose (the swatch GIVEN to us on the day) and the product installed is something they cannot assist us with as the product installed into our house is the same product in our contract and installed. If by some mistake studio m mucked up on the swatches and called us to say the wrong set of swatches was given to us on our selection day we would have very appreciative to have been told this and would have been more then obliged to return to studio m to choose a different fabric or colour or if unable to find something similar to what we would have liked we would have cancelling the item off our variations. The most disappointing thing about this whole experience is studio m and being ignored by management in a business they advised are professional and above standard.
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Ariane
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Post handover
10 mos post handover. Issues with our tile and driveway has not been resolved. Called our service warranty team and week after week Still no actions done on the site to rectify items in the house. I have waited more than 48business hours for someone to give me an update on the concerns I have post handover but not a single response to my email or call back received. Very frustrating customer service for the top dollars We paid for the build... so frustrating.
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4.7(806)Wayne J.Gippsland, VIC
- VIC, Traralgon
- Verified customer
First home builders- Great finished product
Contract- 705214, Amira 28
Metricon's display homes are presented beautifully made the choice very easy to choose to build with the company. Our first point of contact was a great bloke who knew his job very well and was very thorough helped us out with a lot of changes we wanted to make. Only a few minor issues but that was in the colour selection process. I felt as though we were rushed on this day for the colour selection and some errors were made. The person who was doing our colours was told 3 times to change something and then still order...Read more
ed the wrong item. She had great knowledge in areas and gave us things to think about that we didn't think of. Make sure if you are unsure of something you ask as many times as you need and that it is correctly written on paper if you don't it will trickle down into the build and they don't know what you have ordered that is something that is done in the office. The office is different to when you start building if you need to get a hold of someone in the office it can be very hard and they don't return phone calls. Our site manager was amazing. Could not have asked for a better person to guide us through this process. Explained every step, kept in contact weekly with us, always returned my phone calls, answered any questions no matter how silly they might have been, any concerns always took it on board, very organised and on schedule with everything had he had control of. We are very happy with the final product of our home looks beautiful Metricon builders have done a great job great quality.
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HenrykGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
A place we love to live
From the beginning of the building process our site manager [name removed] has kept fully informed on a weekly basis. Each stage has been been extremely well coordinated, nothing was too trouble and we are very satisfied with the end result.
Excellent work [name removed]. Also a great thank you to [name removed] as building support coordinator for her role in ensuring everything ran smoothly.
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sam.osman.779Greater Melbourne (Outer), VIC
- 2 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Replying to Metricon comment on my last review
Hi
Thanks for replying on my last review( very disappointed ) the reason I used new review because you replied with wrong information to my old review and I need to attach some evidence to what I’m writing which didn’t allow me in the reply.
. But again I need to add some attachment .
I think u got the wrong information
In regarding to the mixer ( You saying the construction team said it had been replaced I’m sorry that’s not true.it hasn’t been changed still here I got promised in the settlement date to be replaced after a week but nothing...Read more
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Guohao C.Greater Melbourne (Inner), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great job
9415414763155
Contact number: 683807
Parliament 209 Modern,
[name removed] and his team did a great job, and he kept me updated on progress periodically and answer all my questions throughout the whole process. Another good point is under such special conditions, (COVID-19), [name removed] and his team continue work on this project and finish it on time, so I truly thank to [name removed] and [name removed], of course, Mectrion as well.
Again, thanks for you guys for the excellent job.
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Hayley B.Central Highlands and Goldfields, VIC
- VIC, Metropolitan Melbourne
- Verified customer
Beautiful first family home
Contract: 696383
KYTON 24 coastal
Our metricon team ([name removed] and [name removed]) did an absolutely fantastic job. Our build was stress free and now we have a beautifully built home for our family to make many memories. Would recommend Metricon to anyone who is wanting to build.
Thanks again guys
Hayley and Aaron
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Khris N.Central Highlands and Goldfields, VIC
- VIC, Geelong
- Verified customer
Very good experience, and the time frame to build is fast, seen some minor difference from the contract.
I'm very much satisfied with my Metricon experience in building our house Agar 26, Kingston with our contract 702445, the building teams, [name removed] (Operation Support Coordinator), and [name removed] (site supervisor) well informed me about the development of every stages of the project, [name removed] ask me to visit the site for every stages done. [name removed] is very well attended if ever I have concern to the project. There is a variation of the cost to the estimated cost due of the upgraded products, but Overall I'm satisfied.
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Other Home Builders
Shailen S.Greater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Review of after-build warranty
This is my review of my experience with Metricon warranty support.
We built a double story Vantage 46 house with Metricon in Bentleigh East in 2022.
After moving in, we logged warranty items into their online support portal.
We were told that we would be contacted "until the service period has ended".
This is when our nightmare began:
- The representative was supposed to contact us in Feb/2020 but has not
- We sent multiple emails and made repeated phone calls, but the emails went unanswered and the phone calls always go to voicemail...Read more
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Sanjay S.Greater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Start of Construction to Settlement and Handover
Metricon did a great job building my first home. My double storey house was all completed in the November-March time frame with settlement in first week of April. My site manager Quentin was very good, and he kept me updated on progress periodically and answer all my questions through out the process.
I enjoyed the process and would use them again when I need to.
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Felicity CGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great Team, Great Service
Contract No: 703854
Franklin 53 Provincial
We are half way through our build and so far our site manager has been great! This is our second time building. Our first house was also a 53 square house but built by private builders (started 2014, finished 2016). From experience we knew that the efforts and the work ethic of the site manager was key to the successful completion and finish of the house.
Despite initial concerns due to a bumpy start (7 months in pre-construction and Studio M issues), I was very pleased to see that the construction ...Read more
phase/s has been quite smooth. Any concerns or issues that I raised was quickly addressed. Our site manager has always been contactable and EXTREMELY knowledgeable. He has kept us updated on a regular basis and has been amazing to deal with. In the end, the overall quality of the build depends on the various contractors that work on the house but how well they do their job is managed by the site manager. I am pleased to say that our site manager has been very detailed in his acceptance of workmanship - more often than not, he has been the one who has pointed out any deviations. We have had private building inspectors go through the property at the key stages of the build and overall there were not many concerning issues picked up. All issues that were raised was promptly rectified or justified. Reading and hearing various reviews, there seems to be a lot of issues post handover so I will reserve my final review for when we move in BUT overall I have been extremely pleased with the service I have received from our site manager and his team.Similar opinion? Write a review on ieatwords.com.au!
Rochelle S.South East Queensland, QLD
- QLD, Robina
- Verified customer
Best ever site manager and builder
My site manager was managed by [name removed]. All I can say is wow! He is mega efficient, knowledgeable, resourceful and knew his stuff!. Whenever I rang he knew who I was and where I was up to with my build. Could not have done this without him! Thanks [name removed]
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- VIC, Metropolitan Melbourne
- Verified customer
Job Number (704156) in Victoria
Metricon did a very good job building my first home.
Construction started mid-Decemeber and finished late April.
My site manager (Ryan Simmons) was great. He was very responsive and answered all the questions that I had during the build.
I had a private building inspector who confirmed that building was to a good standard in each stage, and came up with few minor recommendations which Ryan took into account in most cases.
Overall, there have been minor issues during the build, which is normal with every real-life build, but Ryan did explain and fix them.
I enjoyed the journey with Metricon and will use them again when I need to.
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PatrickSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Glendale 41 our Dream home!
Build Glendale 41 Contract: 699353 Building Supervisor : [name removed]
We have a long journey due to new and inexperience to build a new home.
It was quite difficult to understand what you really need and make sure you feel happy about what you choose and select. Hard to get yourself into the Project specially with Zero knowledge of Building.
With all that we need to admit without Metricon Sale Team [name removed] and [name removed], won't be easy way to start and assist to go through the selections and infrastructure of our home. I'm glad t...Read more
hat they have been such a great helper for me and my family. M Studio, all staffs are pleasant to deal with apart from our interior designer definitely could be more helpful to provide some ideas and understand customer more, not only take note and go your easy way to get a job done! Tile studio, [name removed], I want to mention her name my wife and I really like her work and willingness to go above her scope responsibilities to get job complete Perfectly for us. We're really happy to have her as our consultant. She provided us with outstanding services, passion and patient to give the best to the client.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Traralgon
- Verified customer
Good, but not up to the standard you would expect.
The build was managed very well and complete on time but when it finally come to handover there was such a stuff around to get the keys and a mess was left at my house. My house was suppose to have its “final clean” but when I arrived there for handover there was still dust on the walls and footprints on the floor boards. If that was the only problem I would have been very happy. It was later that I discovered none of the bathrooms had exhaust fans in them and my rear sliding door to the backyard did not have a lock on it. Things I just assumed...Read more
a new house would have but maybe that’s my mistake for assuming I guess. After all that I decided to stick my head up into the manhole for the roof space just to have a quick look. Upon climbing into the roof I noticed that the exhaust ducting for my Kitchen range hood had not been correct plumbed up to the flue that had been installed and the ducting was just flapping about. I also noticed that the service light that had been installed in the roof had also not been mounted properly either and it was just hanging from a single screw of one of the roof trusses. Both very poorly done I must say. Overall the house looks good but the finishings that you would expect in a modern day house we’re not there. Being the second home I have built I knew the standard for which I was expecting and Metricon just did not deliver or meet those standards. Also it has been a month since the build and there countless texts and emails none of those things have been rectified and I am now having to spend more money to get them done
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The reviewer stated that an incentive was offered for this review
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HarshGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Will never go back to Metricon again
I had the worst experience with Metricon and it all comes down to the Site Supervisor who was in charge. He had absolutely no idea what he was there for. I would ask him if he were to build a house for himself would he do it this way? He waited for me to point out any issues. For example pouring of the concrete in the driveway and the outdoor looked like a child had done that. I will never never go back to Metricon. And their service is pathetic and rude. And all this at a time when there are fewer people constructing houses.
1 comment
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Tenee CollinsSouth East Queensland, QLD
- QLD, Robina
- Verified customer
Amazing from start to finish!
From our first meeting with our sales person to hand over we have been so happy with the process. This is our first home so we were super in-experienced, Metricon helped us through out the whole build. Their staff are always happy to answer questions and go out of their way to help. We have every intention of building investment homes in the coming years and very safe to say we will be using Metricon.
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Cara A.Metropolitan Adelaide, SA
- SA, Parkside
- Verified customer
Worst Experience!
As a first home owner and builder I expected a couple of hurdles but i also trusted the “professionals” to help with the process.
Everything through the build was great.
Then i moved in.
I noticed that when i emailed through my carpet choice i indicated that i wanted to select a different tile.. i never got a response, so i assumed then that she has chosen a tile like i described. But that didn't happen, although she definitely got my email because the carpet was correct.
Empty promises! My site manager then said he would close the gap Under the cupboard in my dishwashing provision with a kickboard and change the handle on the butlers pantry.. never happened..
...Read more
1 comment
Team M.Metricon
Thanks for sharing your review, Cara. We appreciate you taking the time to raise your concerns here and via our website. The items mentioned are currently being looked into and further information w... Read more
ill be provided via email as soon as possible. Should you wish to contact us directly in the meantime, we can be reached at [email protected]. Thanks again, EmilySimilar opinion? Write a review on ieatwords.com.au!
Pat WSydney Surrounds, NSW
- NSW, Baulkham Hills
- Verified customer
Great Build Experience
We were very happy with our build with Metricon Homes from the first stage of the process with [name removed], the studio team, our pre construction supervisor [name removed] to our Site Supervisor [name removed]. Our build was complete in record time thanks to [name removed] and his team. We would highly recommend Metricon Homes.
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- VIC, Geelong
- Verified customer
Excellent experience
I’m very pleased with the experience I’ve had with metricon. From the moment I got the quote to the end of the build. I have remained well informed of were we were at at all times. The most impressive part was when I went to site and the action and pace that the house was built.
Coming into uncertain times(COVID 19) the superviser put in extra effort to get me into my home and remained positive throughout.
Thanks metricon
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Questions & Answers
SageMakerasked
Hi,
I recently purchased an 18 months property from the original owners which was built by Metricon. I have asked Metricon to send me the hand-over documents which has all inclusions (features, fixtures, etc) and a login details to their warranty portal.
I have been refused to these requests and was told that such request should come from the original owners before they can send the documents to me as new owner.
The original owners have nothing to do with the property anymore and have no obligations to get involved.
As the second owner who has all relevant papers to prove that, why can't I request to have these pass on to me?
Thanks in advance.
1 answer
Team M.Metricon
Hi SageMaker, please be advised we have received this same request via our website, and have responded with relevant information, details and next steps. We wish you all the best with your established Metricon Home.
Regards,
Nathan
National Customer Care
Metricon Homes
Paula S.asked
Who in this day and age doesn't want nbn to their house? Apparently we don't because we weren't given the option of connecting it.
No answers
Nilanga S.asked
Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.
"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.
We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."
I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).
1 answer
Team M.Metricon
Hi Nilanga S.
Thanks for your question via Product Review,
We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.
A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.
As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.
As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.
We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.
Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.
We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.
Regards, Nathan National Customer Care, Metricon Homes
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Team M.Metricon
Hi Harsh
can be a gamut of emotions and frustrations experienced along the way, it is a rare occurrence for everything to run smoothly from start to finish. However, we sincerely apologise for the behaviour and the circumstances you were confronted with. We seek additional information from you to enable us to assist you, along with escalating the performance of your Site Supervisor to Senior Management. I will send you a message shortly seeking that information. Regards Metricon National Customer CareThank you for your feedback. It is very disappointing to read what you have experienced throughout your build. We understand throughout the process of building your dream home there are and... Read more