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Reviews

4.4

3,340 reviews
5
(2,549)
4
(286)
3
(63)
2
(81)
1
(361)
  • Build Stage
    • Post-Construction (1,010)
    • Mid-Construction (193)
    • Pre-Construction (121)
  • Customer Service
    4.3 (1,021)
  • Site Admin
    4.5 (875)
  • Timeliness
    4.5 (861)
  • Structural Integrity
    4.6 (739)
  • Plumbing & Waterproofing
    4.5 (714)
  • Electrical & Lighting
    4.5 (714)
  • Flooring
    4.6 (687)
  • Transparency
    4.3 (837)
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S De Cicco

S De CiccoGoulburn Valley, VIC

Excellent site supervisor, poor studio M experience from management!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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Ariane

Ariane

  • 3 reviews

Post handover

published

10 mos post handover. Issues with our tile and driveway has not been resolved. Called our service warranty team and week after week Still no actions done on the site to rectify items in the house. I have waited more than 48business hours for someone to give me an update on the concerns I have post handover but not a single response to my email or call back received. Very frustrating customer service for the top dollars We paid for the build... so frustrating.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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Wayne J.

Wayne J.Gippsland, VIC

First home builders- Great finished product

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Henryk

HenrykGreater Melbourne (Outer), VIC

A place we love to live

published

From the beginning of the building process our site manager [name removed] has kept fully informed on a weekly basis. Each stage has been been extremely well coordinated, nothing was too trouble and we are very satisfied with the end result.
Excellent work [name removed]. Also a great thank you to [name removed] as building support coordinator for her role in ensuring everything ran smoothly.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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sam.osman.779

sam.osman.779Greater Melbourne (Outer), VIC

  • 2 reviews

Replying to Metricon comment on my last review

published
Build StagePost-Construction
Construction End DateJanuary 2020
Guohao C.

Guohao C.Greater Melbourne (Inner), VIC

Great job

published

9415414763155
Contact number: 683807
Parliament 209 Modern,

[name removed] and his team did a great job, and he kept me updated on progress periodically and answer all my questions throughout the whole process. Another good point is under such special conditions, (COVID-19), [name removed] and his team continue work on this project and finish it on time, so I truly thank to [name removed] and [name removed], of course, Mectrion as well.

Again, thanks for you guys for the excellent job.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
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Hayley B.

Hayley B.Central Highlands and Goldfields, VIC

Beautiful first family home

published

Contract: 696383
KYTON 24 coastal
Our metricon team ([name removed] and [name removed]) did an absolutely fantastic job. Our build was stress free and now we have a beautifully built home for our family to make many memories. Would recommend Metricon to anyone who is wanting to build.
Thanks again guys
Hayley and Aaron

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Khris N.

Khris N.Central Highlands and Goldfields, VIC

Very good experience, and the time frame to build is fast, seen some minor difference from the contract.

published

I'm very much satisfied with my Metricon experience in building our house Agar 26, Kingston with our contract 702445, the building teams, [name removed] (Operation Support Coordinator), and [name removed] (site supervisor) well informed me about the development of every stages of the project, [name removed] ask me to visit the site for every stages done. [name removed] is very well attended if ever I have concern to the project. There is a variation of the cost to the estimated cost due of the upgraded products, but Overall I'm satisfied.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Shailen S.

Shailen S.Greater Melbourne (Metropolitan), VIC

Review of after-build warranty

published
Build StagePost-Construction
Construction End DateAugust 2020
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Sanjay S.

Sanjay S.Greater Melbourne (Outer), VIC

Start of Construction to Settlement and Handover

published

Metricon did a great job building my first home. My double storey house was all completed in the November-March time frame with settlement in first week of April. My site manager Quentin was very good, and he kept me updated on progress periodically and answer all my questions through out the process.

I enjoyed the process and would use them again when I need to.

Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateApril 2020
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Felicity C

Felicity CGreater Melbourne (Metropolitan), VIC

Great Team, Great Service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateSeptember 2020
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Rochelle S.

Rochelle S.South East Queensland, QLD

Best ever site manager and builder

published

My site manager was managed by [name removed]. All I can say is wow! He is mega efficient, knowledgeable, resourceful and knew his stuff!. Whenever I rang he knew who I was and where I was up to with my build. Could not have done this without him! Thanks [name removed]

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Job Number (704156) in Victoria

published

Metricon did a very good job building my first home.
Construction started mid-Decemeber and finished late April.
My site manager (Ryan Simmons) was great. He was very responsive and answered all the questions that I had during the build.
I had a private building inspector who confirmed that building was to a good standard in each stage, and came up with few minor recommendations which Ryan took into account in most cases.
Overall, there have been minor issues during the build, which is normal with every real-life build, but Ryan did explain and fix them.
I enjoyed the journey with Metricon and will use them again when I need to.

Build StagePost-Construction
Construction End DateApril 2020
Patrick

PatrickSydney, NSW

  • 2 reviews

Glendale 41 our Dream home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Good, but not up to the standard you would expect.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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The reviewer stated that an incentive was offered for this review

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Harsh

HarshGreater Melbourne (Metropolitan), VIC

Will never go back to Metricon again

published

I had the worst experience with Metricon and it all comes down to the Site Supervisor who was in charge. He had absolutely no idea what he was there for. I would ask him if he were to build a house for himself would he do it this way? He waited for me to point out any issues. For example pouring of the concrete in the driveway and the outdoor looked like a child had done that. I will never never go back to Metricon. And their service is pathetic and rude. And all this at a time when there are fewer people constructing houses.

Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
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1 comment
Metricon
Team M.Metricon
Tenee Collins

Tenee CollinsSouth East Queensland, QLD

Amazing from start to finish!

published

From our first meeting with our sales person to hand over we have been so happy with the process. This is our first home so we were super in-experienced, Metricon helped us through out the whole build. Their staff are always happy to answer questions and go out of their way to help. We have every intention of building investment homes in the coming years and very safe to say we will be using Metricon.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Cara A.

Cara A.Metropolitan Adelaide, SA

Worst Experience!

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateNovember 2020
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1 comment
Metricon
Team M.Metricon
Pat W

Pat WSydney Surrounds, NSW

Great Build Experience

published

We were very happy with our build with Metricon Homes from the first stage of the process with [name removed], the studio team, our pre construction supervisor [name removed] to our Site Supervisor [name removed]. Our build was complete in record time thanks to [name removed] and his team. We would highly recommend Metricon Homes.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers

Excellent experience

published

I’m very pleased with the experience I’ve had with metricon. From the moment I got the quote to the end of the build. I have remained well informed of were we were at at all times. The most impressive part was when I went to site and the action and pace that the house was built.
Coming into uncertain times(COVID 19) the superviser put in extra effort to get me into my home and remained positive throughout.
Thanks metricon

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
See all answers
Page 1 of 167

Questions & Answers

SageMaker

SageMakerasked

Metricon

Hi,

I recently purchased an 18 months property from the original owners which was built by Metricon. I have asked Metricon to send me the hand-over documents which has all inclusions (features, fixtures, etc) and a login details to their warranty portal.
I have been refused to these requests and was told that such request should come from the original owners before they can send the documents to me as new owner.

The original owners have nothing to do with the property anymore and have no obligations to get involved.
As the second owner who has all relevant papers to prove that, why can't I request to have these pass on to me?

Thanks in advance.

1 answer
Metricon
Team M.Metricon

Hi SageMaker, please be advised we have received this same request via our website, and have responded with relevant information, details and next steps. We wish you all the best with your established Metricon Home.
Regards,
Nathan
National Customer Care
Metricon Homes

Paula S.

Paula S.asked

Metricon

Who in this day and age doesn't want nbn to their house? Apparently we don't because we weren't given the option of connecting it.

No answers
Nilanga S.

Nilanga S.asked

VIC, Metropolitan Melbourne

Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.

"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.

We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."

I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).

1 answer
Metricon
Team M.Metricon

Hi Nilanga S.

Thanks for your question via Product Review,

We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.

A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.

As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.

As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.

We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.

Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.

We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.

Regards, Nathan National Customer Care, Metricon Homes

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