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Reviews

4.3

1,234 reviews
5
(945)
4
(85)
3
(24)
2
(31)
1
(149)
  • Build Stage
    • Post-Construction (476)
    • Mid-Construction (91)
    • Pre-Construction (15)
  • Customer Service
    4.3 (464)
  • Site Admin
    4.5 (422)
  • Timeliness
    4.5 (413)
  • Structural Integrity
    4.6 (358)
  • Plumbing & Waterproofing
    4.5 (342)
  • Electrical & Lighting
    4.5 (343)
  • Flooring
    4.6 (330)
  • Transparency
    4.2 (394)
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This is my dream house

published

The house that Metricon helped me was too satisfying to me. The team led by [name removed] completed the construction of the house as quickly as possible, and it was completely built according to the contract. I am very happy that they built the house of my dreams. The two-story house only took more than five months, which was beyond my expectations. Thank you very much Metricon and their employees.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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Henryk

HenrykGreater Melbourne (Outer), VIC

A place we love to live

published

From the beginning of the building process our site manager [name removed] has kept fully informed on a weekly basis. Each stage has been been extremely well coordinated, nothing was too trouble and we are very satisfied with the end result.
Excellent work [name removed]. Also a great thank you to [name removed] as building support coordinator for her role in ensuring everything ran smoothly.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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sam.osman.779

sam.osman.779Greater Melbourne (Outer), VIC

  • 2 reviews

Replying to Metricon comment on my last review

published
Build StagePost-Construction
Construction End DateJanuary 2020
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Guohao C.

Guohao C.Greater Melbourne (Inner), VIC

Great job

published

9415414763155
Contact number: 683807
Parliament 209 Modern,

[name removed] and his team did a great job, and he kept me updated on progress periodically and answer all my questions throughout the whole process. Another good point is under such special conditions, (COVID-19), [name removed] and his team continue work on this project and finish it on time, so I truly thank to [name removed] and [name removed], of course, Mectrion as well.

Again, thanks for you guys for the excellent job.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
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Hayley B.

Hayley B.Central Highlands and Goldfields, VIC

Beautiful first family home

published

Contract: 696383
KYTON 24 coastal
Our metricon team ([name removed] and [name removed]) did an absolutely fantastic job. Our build was stress free and now we have a beautifully built home for our family to make many memories. Would recommend Metricon to anyone who is wanting to build.
Thanks again guys
Hayley and Aaron

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Shailen S.

Shailen S.Greater Melbourne (Metropolitan), VIC

Review of after-build warranty

published
Build StagePost-Construction
Construction End DateAugust 2022
Sanjay S.

Sanjay S.Greater Melbourne (Outer), VIC

Start of Construction to Settlement and Handover

published

Metricon did a great job building my first home. My double storey house was all completed in the November-March time frame with settlement in first week of April. My site manager Quentin was very good, and he kept me updated on progress periodically and answer all my questions through out the process.

I enjoyed the process and would use them again when I need to.

Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateApril 2020
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Felicity C

Felicity CGreater Melbourne (Metropolitan), VIC

Great Team, Great Service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
Construction End DateSeptember 2020
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Job Number (704156) in Victoria

published

Metricon did a very good job building my first home.
Construction started mid-Decemeber and finished late April.
My site manager (Ryan Simmons) was great. He was very responsive and answered all the questions that I had during the build.
I had a private building inspector who confirmed that building was to a good standard in each stage, and came up with few minor recommendations which Ryan took into account in most cases.
Overall, there have been minor issues during the build, which is normal with every real-life build, but Ryan did explain and fix them.
I enjoyed the journey with Metricon and will use them again when I need to.

Build StagePost-Construction
Construction End DateApril 2020
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Harsh

HarshGreater Melbourne (Metropolitan), VIC

Will never go back to Metricon again

published

I had the worst experience with Metricon and it all comes down to the Site Supervisor who was in charge. He had absolutely no idea what he was there for. I would ask him if he were to build a house for himself would he do it this way? He waited for me to point out any issues. For example pouring of the concrete in the driveway and the outdoor looked like a child had done that. I will never never go back to Metricon. And their service is pathetic and rude. And all this at a time when there are fewer people constructing houses.

Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
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1 comment
Metricon
Team M.Metricon
Olivia and Sam

Olivia and SamGreater Melbourne (Outer), VIC

Our perfect first home!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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The reviewer stated that an incentive was offered for this review

Perfection!

published

My build was so well managed that I am excited to recommend my building supervisor, [name removed] to others. Ilce is a very professional, competent and caring building supervisor who manages well, and provides excellent workmanship. I have not have any major issues pre, post, or during construction, any small issues that arose were handled swiftly and professionally. I am very satisfied with how well everything was handled. My final cost was spot on with my estimate. You can't ask for more than that.
A massive thank you to all involved, from the sales, admin and build teams. I look forward to making my new house a home. Thank you.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Mark R

Mark RGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent Experience with Metricon

published

We have had a great experience building our dream first home with Metricon. The process was very smooth for us, and as first time buyers all of our queries and concerns were always answered. Our site manager was very approachable and professional throughout the entire build, we are very appreciative of the work he produced for us. He was always transparent with us, very accommodating and always timely. We would highly recommend Metricon to our family and friends.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Rob

RobGreater Melbourne (Outer), VIC

  • 3 reviews

Highly recommended

published

Very happy. Great to deal with from start to finish. [name removed] the building supervisor was very efficient and well organised. Office people were easy to contact and very prompt in their response. Thank you very much for building such a lovely home for us. Cost of the construction was same as what we been quoted at start.
Thank you
Jas & Akshita Patel

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Brett A.

Brett A.Greater Melbourne (Metropolitan), VIC

Half way and going great

published

[name removed] is the best building supervisor we have ever had. We are about half way through building our 4th house and it is going really well thanks to [name removed]. He is very thorough, checking all the trades do what is expected. He really has our back and his attention to detail is impeccable.

Site Admin
Build StageMid-Construction
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Vando

VandoGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Before you build with Metricon

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Metricon
Team M.Metricon
Trevor S

Trevor SVictoria

Metricon Review

published

Sales team were awful to deal with (Traralgon office) however the site manager ([name removed]) and tradies were excellent to work with and quite accommodating. The build was managed well by the site supervisor . The workmanship was excellent The only issue we had was with the efficiency of the sales staff who were misinformed didn’t include some of the features we requested in the contract. The contract signing procedure was badly executed. We have no towel rails in the bathrooms, we requested drawers in the walk in robe and got open cabinetry etc. Final estimate was as expected We built the Santorini 28. Development approval #5447498371765. Contract #[Number Removed]. Santorini 28 Building supervisor [name removed]

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Metricon
Team M.Metricon
Parvinder

ParvinderGreater Melbourne (Outer), VIC

Poor quality of work and No Liability

published

I built with Metricon a year ago. Poor quality of workmanship and cheap material used. I logged all the issues within the 90 days and still waiting for a response. It's been over a year.

My floorboards are swollen,water pressure is extremely low.Poor paint job

I will never recommend Metricon to anyone. They don't take responsibility and pass you on from one department to another. There is no complaints or escalation process.

I have emailed their Senior Management and awaiting response.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Metricon
Team M.Metricon

simple and uncomplicated way to build a new home.

published

The display home consultant [name removed] was amazing. Knowledgeable, helpful and on the ball. She had no problem going out of her way to assist in the planning and design and followed up with us regularly.The site supervisor [name removed] was helpful and also always available. Arranging site meeting were easy with him and he was always on top of the trades who where at time casual and thoughtless. One warning when at the Metricon studio do not be rushed as once it's written in the contract there is no changing.

Customer Service
Transparency
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Vivian

VivianGreater Melbourne (Inner), VIC

Building with quality and ease.

published

We are very have happy with Metricons build quality and options provided to us. We feel lucky to have had [name removed] as our Site manager, he made our experience in the whole process much easier, as he was understanding and patient with us, great communication, time management was impeccable which has allowed us to go and take our final inspection way ahead of our scheduled time.

We thank you Metricon and [name removed] for getting our lovely home built. We strongly recommend your services.

Cheers.

Ryan and Vivian.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Page 1 of 62
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Questions & Answers

Nilanga S.

Nilanga S.asked

VIC, Metropolitan Melbourne

Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.

"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.

We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."

I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).

1 answer
Metricon
Team M.Metricon

Hi Nilanga S.

Thanks for your question via Product Review,

We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.

A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.

As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.

As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.

We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.

Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.

We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.

Regards, Nathan National Customer Care, Metricon Homes

JMTC

JMTCasked

VIC, Metropolitan Melbourne

Yes was wondering what type of skirting was used in a colarado 21 built in 2004. Need to find similiar skirting.

1 answer
Metricon
Team M.Metricon

Hi JMTC
I am guessing you require to replace some skirting boards in your property? If so, can you provide me with your building contract number and property address so we can locate the file in archives. Please be aware this may take some time seeing it goes back to 2004.
Looking forward to your reply.
Regards
Metricon National Customer Care

Simion

Simionasked

VIC, Metropolitan Melbourne

Hello,
we have moved in a new house built by Metricon. Since about 3 weeks ago I reported a toilet drainage issue. This started approximately 2 weeks after we moved in. This most probably is either bad pipes layout or a pipe if filled with construction debris. I haven't seen a blocked toilet in 20 years and now I have one on brand new house, it is almost unbelievable.
The thing is in almost 3 weeks Metricon have been unable to get somebody to really investigate this issue.
Then I have doors which do not close.
Nothing can be logged via My Metricon because my account do not exist even in the handover documents it says it is. So I communicated a couple of time via phone with some individuals who never follow up, neither update us with the status.

I am wondering how would be that anybody from Metricon to pay $400,000+ for a brand new house, then to have issues and the builder ignore you ? Is this some Metricon resolve method to ignore the customers in the warranty period ? It seems like some pattern by looking at these online reviews. I cannot otherwise explain how in 3 weeks really nothing is fixed.

No answers

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