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Reviewer Photos & Videos
HowieGreater Melbourne (Inner), VIC
- VIC, Metropolitan Melbourne
- Verified customer
A great site manger
Metricon is well managed and quality of the build is in acceptable range. Also The site manager is very friendly and he does a very good job! There were few issues during build. However, they took those seriously and fixed most of them. Overall I'm satisfied with the built process and highly recommend for others!
1 comment
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LydiaGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great Journey with Metricon
From the very first discussion with the Sales Consultant to the keys being handed over by the site manager, I could never have imagined how seamless the whole process would be. All the staff we had contact with were very friendly, professional and nothing was ever too much trouble. In particular, I would like to make a special mention about our site manager [name removed] who from our first phone conversation to the completion of our beautiful home, was the most approachable person who put our mind at ease with every stage of the project. He is definitely a great asset to Metricon. I would not hesitate to build with Metricon again.
1 comment
Team M.Metricon
Thanks for the great 5 Star review, Lydia! We love knowing what a fantastic time you had working with our team and that you're happy with your beautiful new home. We'll be sure to pass your kind wor... Read more
ks on to be shared and celebrated internally. Emily
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Richard CGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Forever Home Complete
We Built the Bentleigh 38 and It was managed by [name removed] our site Supervisor.
He was very Friendly and seemed like a really genuine guy from Day 1, which was reassuring as we finally we’re building our forever home after 4 years of looking and not sure in what builder to use.
Always happy to take calls and answer any questions we had.
Enjoyed our weekly chats and updates which made the process of Building much easier.
The Build of the home is great and like any project we had our normal ups and downs during the build, but think it’s a t...Read more
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Hameed MGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Professional Metricon Site Manager delivers fantastic home
I put my positive building experience and final quality output down to my Site Manager. Until the very end of the completion of the construction phase he has been amazing and has gone above and beyond my expectations. A key standout was when an oversight (permit not requested) caused by either head office or a 3rd party was brought to his attention. I had given notice on my rental property therefore needed to reach settlement by a given date. While this was really my own problem, my Site Manager was able to engage all the powers that be to fast track the process. Resulting in house keys in my hand before the end of my lease! Can't thank him enough.
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Jovielyn S.Greater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great Customer Experience!
Extremely satisfied with the level of professionalism, they're proactive in providing information and resolution to any of our concerns, efficient and great teamwork in metricon greenfields. Thank you and salute to all! We would like to thank [name removed]-Sales Consultant, [name removed] - Pre-Site Manager and our Site Manager -[name removed] for an amazing job! We received an excellent customer service!
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M DavaraGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great Build Experience
We have just completed our home build with ABC-Metricon Home.It was a great experience from initial consultation to build with them.Our House has been finished in a very short time frame with fantastic workmanship and build quality.Our Building Supervisor [name removed] was great to deal and easily approachable with any concerns in regards to construction stages progress.He always communicated timely,efficiently and make entire build journey smooth and stress free.We're very happy with the end results and his professionalism. Thanks [name removed].
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PerryGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Good Experience With Pre-Construction, Now Looking Forward to the Build
We are about to embark on our DualOcc build in the next few weeks & looking forward to the finished product. It seems like a long road to get to this point (18mths) dealing with Sales Reps, Studio M and Pre-Construction staff, but we are nearly there & hope we are happy after all this preparation. The Metricon staff we dealt with was knowledgeable in all aspects & we are very happy with their input. The only small thing that frustrated us a little, was when our pre-construction supervisor went on leave for 4 weeks and then resigned straight aft...Read more
er her return to work, which set things back a little. Her replacement, [name removed], has been excellent since taking over our project. Extremely pleasant to deal with, very knowledgeable in all aspects and regularly providing us with status updates, a true professional. Even when council was providing us with some grief with their constant changes to plan requirements, she managed to stop me from losing it. If the construction team is half as good as [name removed], I know we will be happy with end product. Our experience with the construction phase will be posted after the build has been completed.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Metropolitan Melbourne
- Verified customer
Great experience from Sales to Build
We just completed our second home with ABC/Metricon Builders and the experience was consistent with the first one...which is, it was great. Our Site manager was was diligent and very professional. He gave us updates by calling us at regular milestones and sometimes even weekly to update across on the progress, for our peace of mind we had independent building inspector, and our site manager was very accommodating working with them and also advising them of various stages. Also want to acknowledge the back of house staff, who were very professional and kept us updated across all variations etc. Overall a great experience, build in 5 months and quality build. cant complain and would highly recommend the site manager.
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Tom FerraroGreater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Easy to Deal with, Great Finishes and Excellent Service
Development Approval Number # 4100464452883
Contract Number # 703646 - Delta 28BP Kingston
Metricon just finished our house and it has come up fantastic. The whole experience from initial consultation to Handover was made simply and conducted in professional manner.
Our Building Supervisors [names removed] were great to deal with, they handled all our requests and concerns in a professional and timely manner making it all stress free.
We are extremely happy with the workmanship and build quality and would highly recommend Metricon.
Our house came in on budget and there were no hidden extras.
I would also like to thank our initial sales person [names removed] for making our experience stress free..
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Sonia L.Greater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Excellent site manager
The Metricon home built for us was managed by a fantastic site manager. He was friendly, super efficient, and very knowledgeable in this trade. He was very reassuring at all stages of the build, keeping us updated and promptly tended to all our queries and concerns.
The house is just amazing, we are truly amazed at how beautiful the home looks and feels, and still kept within budget.
Our site manager certainly made the experience with Metricon a great one.
1 comment
Team M.Metricon
Thanks for the great review, Sonia! We're thrilled to read your Site Manager was excellent and you love your beautiful new home. We'll make sure this is shared internally with him and his Managers, they'll be just as thrilled as we are!! Emily
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Kuldip T.Greater Melbourne (Inner), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Great experience...
Just completed the house and very happy and Stisfaide.
The project manager ([name removed]) was great through the Journey. Gave me the progress report Every week and very well explained when it was hand over time. Can't complain for anything. I have to the sales [name removed] was great too she help me to get the great deal and contract on time.
1 comment
Team M.Metricon
Thaks for taking the time to share this 5 Star Review, Kuldip. We're so glad to know you had a great experience! It's awesome to know your Site Manager and New Home Advisor were great to work with, ... Read more
we'll be sure to pass this feedback on to them. All the best in your new home. EmilySimilar opinion? Write a review on ieatwords.com.au!
JayGreater Melbourne (Metropolitan), VIC
- 3 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Easy and stress free process
Just finished my home building. Site supervisor ([name removed]) and his team at metricon done a great job. I was informed every Friday what stage construction is and what should be expecting in next couple of weeks. My private inspection reports are well taken care of.site supervisor was very professional and friendly and pleasant to deal with. All my friends told building a house will be a headache.but form signing contract to handover Keys were so smooth and easy with metricon. Thanks to metricon team for making dream true.
Thanks
Jay
1 comment
Team M.Metricon
Thank you for sharing this review, Jay. Building a new home is a big process from the planning stage right through to construction however it's fantastic to hear you had such a pleasant experience. We... Read more
love knowing you were kept up to date every Friday which ensured an excellent working partnership with your Site manager. We're thrilled we assisted in making your dreams come true and wish you all the very best settling in. TiffSimilar opinion? Write a review on ieatwords.com.au!
TomD
- 2 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Greenwood 232 Chateau in Mickleham
The process of building a new home is always stressful but the team at Metricon made the entire process simple.
[name removed], the building supervisor kept us up to date on everything, including processes, sending photos and answering any questions. [name removed] was incredible also and was able to provide quick responses when we needed them. I cannot speak highly enough of this team, they managed to de-stress the process!
The final product surpassed our expectations and the quality was superb. If you are thinking of building, Metricon is the way to go.
1 comment
Team M.Metricon
Thanks for sharing your review, Tom. We love knowing how happy you are with the quality and the finished product exceeded expectations. Building a new home is a huge undertaking and something most pe... Read more
ople only do once in a lifetime. As well as being an exciting time we agree that it can also be stressful and we're so thrilled to know our team was fantastic and ensured your experience was 5 Star. Thank you for your recommendations, we wish you all the best settling in and hope you love your new home for many years to come. EmilySimilar opinion? Write a review on ieatwords.com.au!
David D.Greater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
A Fantastic Experience and Top Quality Finish, Thank You Metricon for Completing Our Dream Home!
We knocked down and rebuilt Doulton 56 with Metricon in outer east Melbourne. Our Job Number [Number Removed]. Our construction with Metricon, it was a really smooth journey. After 9 months preparing, Our construction started on 24th Sept last year and was completed on 18th March 2020 which is less than 6 months. (Including Christmas holidays and New Year breaks). This is the best gift for us. Because we knocked down & rebuild, so we rented a house nearby, been able to move in early, not only will give us lots of time to organize furniture, la...Read more
ndscaping and also save us rents and less the stress, especially at the current COVID-19 situation. To make it all happen, I cannot thank enough to Metricon’s construction team, specially my site manager, [name removed] and building support coodinator [name removed]. Through the whole building process, [name removed] has demonstrated to me, his excellent building experiences, extensive professional knowledge, and great communication skills. Put in my own words to describe him, “He is a nice man, but very disciplined”. I think this is why he made whole building process run smoothly, and make us comfortable from the beginning to the end, and also delivered us a top quality home. At frame and pre-plastering stages, [name removed] used his building methods and saved plenty of time and also maintained a great quality finish. My private inspector did not have any issues with frame stage, only a few at pre-plastering stage. What impressed me the most was when we started interior and fixing, [name removed] showed me how he cares about the quality finish and attention to the details. He reacts quickly to fix all the issues, and also allows me to spend length time with him together to make sure everything is right and make sure I am happy with works that had been done. If there is a defect, he will take photos and send to the tradies straightway and call them in front of me to make sure they understand where the issue is and ask when they can come to fix. One afternoon, when I finished work, I drive pass the site to have a look, and John also arrived minutes later. It was after working hours, but he still visited the site. I asked him how come he was still here? He told me that he found few spots that need to be fixed and he didn’t want to leave them overnight. I was really impressed by what he had done for us, and felt very fortunate to have a site manager like [name removed]. [name removed] also respects my private inspector’s reports. Any issues mentioned in the report, he will fix them in the next few days, and inform me about what had been done or when it will be done. I think because of his attention to the details, allowing me to be involved in checking the work, plus the professional private inspection, so our home is finished really well and it is what we liked and in top quality. On top of this, Metricon also has its own independent QA team to double check each site manager’s completion home and make sure it is top quality finish. At the home presentation day, my wife and I were really happy and excited, and we cannot wait to move in. Besides [name removed], we would also like to give a big applause to our building support coordinator [name removed]. She is not often at the site, but lots of things happen behind the scenes. Doing all the paper work, organizing the whole process, and communicating with us if there is a change, variation, or providing updated products details and monitoring our whole project and making sure everything is in order. She often calls us to make sure we are happy with what’s going on and tries to assist us if we have any requests. In my opinion, “She is a real nice lady, very quick to act and extremely comfortable to deal with.” For completing our beautiful new home, I would also like to thank our sales consultant [name removed], she provided us lots of designs to suit our needs, and not pushing but encouraging us as we go ahead to build with Metricon, and helping us to manage our budget for the best outcome we can achieve. I would also like to mention our interior consultant, [name removed]. She did a wonderful job to help us choose the right color, and make right decisions to suit us and fit in the current fashion trend, and she was very patient with us if we were to change our mind. [name removed], [name removed], [name removed], [name removed], [name removed] and [name removed] (Foundation Manager), We like to thank you all for helping us put everything together so we finally have our beautiful dream home. We think we made a very good decision in choosing Metricon as our home builder, and Metricon is definitely worth the title for Australian No.1 Home builder.1 comment
Team M.Metricon
Thank you for this fantastic review, David! We're thrilled to know our team went above and beyond to ensure not only a 5-Star experience but that you love your new home, can move in quickly and get s... Read more
ettled during these uncertain times, and you would build with us again. To read about the dedication, attention to detail and professionalism shown makes us incredibly proud and we're excited to pass this on internally and celebrate with the team who worked with you and their Managers, we know they'll be equally as thrilled. Enjoy your beautiful new home, we hope you love it for many years to come. EmilySimilar opinion? Write a review on ieatwords.com.au!
DevGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Stress free experience
The build was managed well and the supervisor is one of the reasons why it was stress free. Always available and ready to answer any questions.
The workmanship was good as far as some trades are concerned and average in some other areas. The final result is good but the time will show.
Metricon's team is great really. Starting with the team at the colour selection all the way to service and warranty team.
You have to read contracts and drawings carefully and ask questions. They are extremely friendly and fast in getting back to you....Read more
1 comment
Team M.Metricon
Thanks for this great review, Dev! We love knowing our team was fantastic to work with thanks to their excellent service and communication, and you're happy with the final product. We aim for 5-Star... Read more
service at every turn and it's awesome to know the team delivered. All positive feedback is shared and celebrated internally and we'll ensure the staff who assisted you receive your kind words. We hope you love your beautiful new home for many years to come and look forward to working with you in the future should the opportunity arise. EmilySimilar opinion? Write a review on ieatwords.com.au!
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WilliamGreater Melbourne (Outer), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Amazing [name removed]
House build from start to finish was absolutely amazing with Metricon. [name removed] our site manager has been flexible, honest and reliable and has given us the trusting feeling we needed as we built our new home. I recommend [name removed]’s attention to detail to anyone looking to build! Our peace of mind is fully catered for and we are very much satisfied with all the finishes produced and the look and style of this wonderful, no issue and drama free build!
1 comment
Team M.Metricon
We loved reading this review, William. Great to hear about the wonderful customer service your Site Manager provided. It's awesome he gained your trust due to his outstanding work ethics which left yo... Read more
u feeling satisfied with the whole process. Thank you for choosing Metricon! TiffSimilar opinion? Write a review on ieatwords.com.au!
Angela and Eddie soGreater Melbourne (Inner), VIC
- VIC, Metropolitan Melbourne
- Verified customer
Excellent house Doulton 56 provincial. Job no 696744
It has been a delight to work with our site manager [name removed]. He is very accommodating with good communication skill throughout the build. [name removed] knows his product, knowledgeable and organised.. It had been a smooth and stress free build for a house with 5 bedrooms and 5 ensuites. He will make sure any defects that he picked up were rectified to the highest standard. We love the house. Highly recommend Metricon to family and friends.
1 comment
Team M.Metricon
What a delightful review! We are so pleased to read about the outstanding service your Site Manager provided it must have been so enjoyable to work with him as it sounds like he went above and beyond ... Read more
to ensure your build was done perfectly. We appreciate and thank you for your future recommendations. Enjoy your new home!Similar opinion? Write a review on ieatwords.com.au!
- VIC, Metropolitan Melbourne
- Verified customer
Job number-6959892126
From start to end I had excellent customer service and throughout the process I felt well supported. I was well informed and was provided with regular updates, and whenever I had a question I was provided with an adequate and immediate response. I was impressed with build and workmanship and had little to fault. Throughout the experience I felt that I was in good hands and was always provided with friendly and accommodating service from the staff. I was also impressed with the timeliness of the build as it was ahead of schedule.
1 comment
Team M.Metricon
Fantastic review Vinisha, we loved reading about your positive experience with Metricon. It's great to hear that you felt well supported through the building process and that the workmanship lived up ... Read more
to your expectations! We hope you enjoy living in your new home. AngelaSimilar opinion? Write a review on ieatwords.com.au!
Alex H.Greater Melbourne (Metropolitan), VIC
- VIC, Metropolitan Melbourne
- Verified customer
On Time, On Budget & On Request
We just recently completed our custom Hampshire 45 build with Metricon in an inner metropolitan suburb of Melbourne. Although the contract signing and spec selection process was quite lengthy, the build one site start commenced was well executed and managed.
We had a responsive and delightful experience dealing with our site manager, [name removed] and our contract admin, [name removed. Both were responsible and accommodating. The build was completed well ahead of schedule, with little to no variations and on the quality that we wanted.
Overall we were happy with the process and would not hesitate to give good recommendation to others.
1 comment
Team M.Metricon
Great choice in selecting our Hampshire home design, it has a gorgeous layout! It's fantastic to hear that your on site team were responsive, accommodating and you love the quality of your home. Alex,... Read more
we love knowing based on your terrific experience that you would not hesitate to recommend Metricon to others. Angela National Customer Care [email protected]Similar opinion? Write a review on ieatwords.com.au!
AnuragGreater Melbourne (Inner), VIC
- 4 reviews
- VIC, Metropolitan Melbourne
- Verified customer
Poor office work but amazing building supervisor
The building supervisor and I are trying to track the office staff to send us paperwork guess what 2 weeks over no response. I have been promised after initial bad experience Metricon will try to make things better but complete lack of accountability.
After initial setback with a change in sales rep now Building Support Coordinator is changed and not even replying to mail or calls just not at all professional.
The only person who try to help is [name removed] (site manager).
2 comments
Team M.Metricon
Hi Anurag
Thank you for your product review, we are extremely pleased to know your Site Manager has been assisting you, throughout this time. However, we are concerned to know there has been a delay ... Read more
Team M.Metricon
Hi Anurag
Hope you're well.
We have reached out to you on several occasions, in the hope of assisting you with the issues you have briefly outlined above. Unfortunately, to date you have not responde... Read more
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Questions & Answers
Nilanga S.asked
Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.
"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.
We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."
I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).
1 answer
Team M.Metricon
Hi Nilanga S.
Thanks for your question via Product Review,
We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.
A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.
As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.
As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.
We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.
Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.
We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.
Regards, Nathan National Customer Care, Metricon Homes
JMTCasked
Yes was wondering what type of skirting was used in a colarado 21 built in 2004. Need to find similiar skirting.
1 answer
Team M.Metricon
Hi JMTC
I am guessing you require to replace some skirting boards in your property? If so, can you provide me with your building contract number and property address so we can locate the file in archives. Please be aware this may take some time seeing it goes back to 2004.
Looking forward to your reply.
Regards
Metricon National Customer Care
Simionasked
Hello,
we have moved in a new house built by Metricon. Since about 3 weeks ago I reported a toilet drainage issue. This started approximately 2 weeks after we moved in. This most probably is either bad pipes layout or a pipe if filled with construction debris. I haven't seen a blocked toilet in 20 years and now I have one on brand new house, it is almost unbelievable.
The thing is in almost 3 weeks Metricon have been unable to get somebody to really investigate this issue.
Then I have doors which do not close.
Nothing can be logged via My Metricon because my account do not exist even in the handover documents it says it is. So I communicated a couple of time via phone with some individuals who never follow up, neither update us with the status.
I am wondering how would be that anybody from Metricon to pay $400,000+ for a brand new house, then to have issues and the builder ignore you ? Is this some Metricon resolve method to ignore the customers in the warranty period ? It seems like some pattern by looking at these online reviews. I cannot otherwise explain how in 3 weeks really nothing is fixed.
No answers
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Team M.Metricon
Thanks for sharing your review, Howie. It's wonderful to know you're happy with your new home and the Site Manager did a great job! Thanks for choosing to build with Metricon and thanks for your recommendations! All the best, Emily