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Reviews

4.3

1,240 reviews
5
(950)
4
(84)
3
(24)
2
(33)
1
(149)
  • Build Stage
    • Post-Construction (482)
    • Mid-Construction (92)
    • Pre-Construction (15)
  • Customer Service
    4.3 (470)
  • Site Admin
    4.5 (428)
  • Timeliness
    4.5 (419)
  • Structural Integrity
    4.6 (363)
  • Plumbing & Waterproofing
    4.5 (347)
  • Electrical & Lighting
    4.5 (349)
  • Flooring
    4.6 (332)
  • Transparency
    4.2 (400)
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Howie

HowieGreater Melbourne (Inner), VIC

A great site manger

published

Metricon is well managed and quality of the build is in acceptable range. Also The site manager is very friendly and he does a very good job! There were few issues during build. However, they took those seriously and fixed most of them. Overall I'm satisfied with the built process and highly recommend for others!



1 comment
Metricon
Team M.Metricon

Thanks for sharing your review, Howie. It's wonderful to know you're happy with your new home and the Site Manager did a great job! Thanks for choosing to build with Metricon and thanks for your recommendations! All the best, Emily

Lydia

LydiaGreater Melbourne (Metropolitan), VIC

Great Journey with Metricon

published

From the very first discussion with the Sales Consultant to the keys being handed over by the site manager, I could never have imagined how seamless the whole process would be. All the staff we had contact with were very friendly, professional and nothing was ever too much trouble. In particular, I would like to make a special mention about our site manager [name removed] who from our first phone conversation to the completion of our beautiful home, was the most approachable person who put our mind at ease with every stage of the project. He is definitely a great asset to Metricon. I would not hesitate to build with Metricon again.

1 comment
Metricon
Team M.Metricon
Richard C

Richard CGreater Melbourne (Outer), VIC

Forever Home Complete

published
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Hameed M

Hameed MGreater Melbourne (Metropolitan), VIC

Professional Metricon Site Manager delivers fantastic home

published

I put my positive building experience and final quality output down to my Site Manager. Until the very end of the completion of the construction phase he has been amazing and has gone above and beyond my expectations. A key standout was when an oversight (permit not requested) caused by either head office or a 3rd party was brought to his attention. I had given notice on my rental property therefore needed to reach settlement by a given date. While this was really my own problem, my Site Manager was able to engage all the powers that be to fast track the process. Resulting in house keys in my hand before the end of my lease! Can't thank him enough.

Jovielyn S.

Jovielyn S.Greater Melbourne (Outer), VIC

Great Customer Experience!

published

Extremely satisfied with the level of professionalism, they're proactive in providing information and resolution to any of our concerns, efficient and great teamwork in metricon greenfields. Thank you and salute to all! We would like to thank [name removed]-Sales Consultant, [name removed] - Pre-Site Manager and our Site Manager -[name removed] for an amazing job! We received an excellent customer service!

M Davara

M DavaraGreater Melbourne (Outer), VIC

Great Build Experience

published

We have just completed our home build with ABC-Metricon Home.It was a great experience from initial consultation to build with them.Our House has been finished in a very short time frame with fantastic workmanship and build quality.Our Building Supervisor [name removed] was great to deal and easily approachable with any concerns in regards to construction stages progress.He always communicated timely,efficiently and make entire build journey smooth and stress free.We're very happy with the end results and his professionalism. Thanks [name removed].

Perry

PerryGreater Melbourne (Metropolitan), VIC

Good Experience With Pre-Construction, Now Looking Forward to the Build

published

Great experience from Sales to Build

published

We just completed our second home with ABC/Metricon Builders and the experience was consistent with the first one...which is, it was great. Our Site manager was was diligent and very professional. He gave us updates by calling us at regular milestones and sometimes even weekly to update across on the progress, for our peace of mind we had independent building inspector, and our site manager was very accommodating working with them and also advising them of various stages. Also want to acknowledge the back of house staff, who were very professional and kept us updated across all variations etc. Overall a great experience, build in 5 months and quality build. cant complain and would highly recommend the site manager.

Tom Ferraro

Tom FerraroGreater Melbourne (Metropolitan), VIC

Easy to Deal with, Great Finishes and Excellent Service

published

Development Approval Number # 4100464452883
Contract Number # 703646 - Delta 28BP Kingston
Metricon just finished our house and it has come up fantastic. The whole experience from initial consultation to Handover was made simply and conducted in professional manner.
Our Building Supervisors [names removed] were great to deal with, they handled all our requests and concerns in a professional and timely manner making it all stress free.
We are extremely happy with the workmanship and build quality and would highly recommend Metricon.
Our house came in on budget and there were no hidden extras.
I would also like to thank our initial sales person [names removed] for making our experience stress free..

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Sonia L.

Sonia L.Greater Melbourne (Metropolitan), VIC

Excellent site manager

published

The Metricon home built for us was managed by a fantastic site manager. He was friendly, super efficient, and very knowledgeable in this trade. He was very reassuring at all stages of the build, keeping us updated and promptly tended to all our queries and concerns.
The house is just amazing, we are truly amazed at how beautiful the home looks and feels, and still kept within budget.
Our site manager certainly made the experience with Metricon a great one.

1 comment
Metricon
Team M.Metricon

Thanks for the great review, Sonia! We're thrilled to read your Site Manager was excellent and you love your beautiful new home. We'll make sure this is shared internally with him and his Managers, they'll be just as thrilled as we are!! Emily

Kuldip T.

Kuldip T.Greater Melbourne (Inner), VIC

Great experience...

published

Just completed the house and very happy and Stisfaide.
The project manager ([name removed]) was great through the Journey. Gave me the progress report Every week and very well explained when it was hand over time. Can't complain for anything. I have to the sales [name removed] was great too she help me to get the great deal and contract on time.

1 comment
Metricon
Team M.Metricon
Jay

JayGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Easy and stress free process

published

Just finished my home building. Site supervisor ([name removed]) and his team at metricon done a great job. I was informed every Friday what stage construction is and what should be expecting in next couple of weeks. My private inspection reports are well taken care of.site supervisor was very professional and friendly and pleasant to deal with. All my friends told building a house will be a headache.but form signing contract to handover Keys were so smooth and easy with metricon. Thanks to metricon team for making dream true.
Thanks
Jay

1 comment
Metricon
Team M.Metricon
TomD

TomD

  • 2 reviews

Greenwood 232 Chateau in Mickleham

published

The process of building a new home is always stressful but the team at Metricon made the entire process simple.

[name removed], the building supervisor kept us up to date on everything, including processes, sending photos and answering any questions. [name removed] was incredible also and was able to provide quick responses when we needed them. I cannot speak highly enough of this team, they managed to de-stress the process!

The final product surpassed our expectations and the quality was superb. If you are thinking of building, Metricon is the way to go.

1 comment
Metricon
Team M.Metricon
David D.

David D.Greater Melbourne (Metropolitan), VIC

A Fantastic Experience and Top Quality Finish, Thank You Metricon for Completing Our Dream Home!

published
1 comment
Metricon
Team M.Metricon
Dev

DevGreater Melbourne (Outer), VIC

Stress free experience

published
1 comment
Metricon
Team M.Metricon
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William

WilliamGreater Melbourne (Outer), VIC

Amazing [name removed]

published

House build from start to finish was absolutely amazing with Metricon. [name removed] our site manager has been flexible, honest and reliable and has given us the trusting feeling we needed as we built our new home. I recommend [name removed]’s attention to detail to anyone looking to build! Our peace of mind is fully catered for and we are very much satisfied with all the finishes produced and the look and style of this wonderful, no issue and drama free build!

1 comment
Metricon
Team M.Metricon
Angela and Eddie so

Angela and Eddie soGreater Melbourne (Inner), VIC

Excellent house Doulton 56 provincial. Job no 696744

published

It has been a delight to work with our site manager [name removed]. He is very accommodating with good communication skill throughout the build. [name removed] knows his product, knowledgeable and organised.. It had been a smooth and stress free build for a house with 5 bedrooms and 5 ensuites. He will make sure any defects that he picked up were rectified to the highest standard. We love the house. Highly recommend Metricon to family and friends.

1 comment
Metricon
Team M.Metricon

Job number-6959892126

published

From start to end I had excellent customer service and throughout the process I felt well supported. I was well informed and was provided with regular updates, and whenever I had a question I was provided with an adequate and immediate response. I was impressed with build and workmanship and had little to fault. Throughout the experience I felt that I was in good hands and was always provided with friendly and accommodating service from the staff. I was also impressed with the timeliness of the build as it was ahead of schedule.

1 comment
Metricon
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Alex H.

Alex H.Greater Melbourne (Metropolitan), VIC

On Time, On Budget & On Request

published

We just recently completed our custom Hampshire 45 build with Metricon in an inner metropolitan suburb of Melbourne. Although the contract signing and spec selection process was quite lengthy, the build one site start commenced was well executed and managed.

We had a responsive and delightful experience dealing with our site manager, [name removed] and our contract admin, [name removed. Both were responsible and accommodating. The build was completed well ahead of schedule, with little to no variations and on the quality that we wanted.

Overall we were happy with the process and would not hesitate to give good recommendation to others.

1 comment
Metricon
Team M.Metricon
Anurag

AnuragGreater Melbourne (Inner), VIC

  • 4 reviews

Poor office work but amazing building supervisor

published

The building supervisor and I are trying to track the office staff to send us paperwork guess what 2 weeks over no response. I have been promised after initial bad experience Metricon will try to make things better but complete lack of accountability.

After initial setback with a change in sales rep now Building Support Coordinator is changed and not even replying to mail or calls just not at all professional.

The only person who try to help is [name removed] (site manager).

2 comments
Metricon
Team M.Metricon
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Page 4 of 62
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Questions & Answers

Nilanga S.

Nilanga S.asked

VIC, Metropolitan Melbourne

Hi I live in NSW and build a house in Melbourne. Now the house is ready for final inspection and Metricon wants me to appoint somebody to do the final inspection and settlement or it will go for settlement as per the contract. Please see below the exact wording from Metricon Management. (Knowing the situation of the country I believe its unfair to force me to accept conditions as per the contract.

"In accordance with the signed contract clause 36, Notice of Completion has been issued and seven days has now passed. We understand due to current circumstances you are unable to attend the inspection and would like to appoint a Power of Attorney on your behalf.

We request that you please provide your POA by close of business Monday 6/04/2020, in order for the inspection to be conducted. If you are unable to organise your POA, the home will be completed and we will proceed to settlement."

I am happy to appoint somebody to do the final inspection. However I want to be the settlement to take place when the travel restrictions are over as I want to be satisfied that I am getting what I was promised.
(I believe that I only get 90 days warranty to point out any further issues or any items not as per the contract)
If Metricon is in a hurry to settle it, All what I want is to provide 90 days from the date the travel restrictions are lifted (When it is safe to travel).

1 answer
Metricon
Team M.Metricon

Hi Nilanga S.

Thanks for your question via Product Review,

We understand your concern regarding travel restrictions. Travelling to facilitate obligations under the building contract for the purposes of a home settlement (including final inspection) is permissible. It is challenging for all of us, nevertheless, we have needed to find ways to still meet our obligations under the contract.

A Travel Certification letter, confirming you are a customer of Metricon Homes, can be provided. This should be carried during travel, verifying to any authorities that it is permissible for you to do so. Metricon Homes and the residential construction industry continues to be an essential service and travel is allowable between Metricon Offices, displays, design studios or build sites.

As per contractual obligations, Metricon is required to proceed with your home settlement as scheduled. We are unable to hold on to the home, having it sit dormant for an indefinite period. Metricon continues to operate with our Construction operations building homes to meet our obligations for all customers.

As outlined, if you are unable to be present at the home settlement, a Power of Attorney will be required to assist the handover of your home, or the home will be handed over without final inspection.

We are confident that the customer travel letter will provide peace of mind. Please contact us at [email protected] with your Contract Number and/or Site Address and we will send you the travel letter as soon as possible.

Rest assured, whichever way you decide to go, you will have 90 days to raise any Service items that you feel require inspection/correction. You may use a Power of Attorney for this activity as well.

We appreciate your understanding for Metricon to continue performing “business as usual” in line with our obligations to you under the building contract, and we look forward to hearing from you with regards to what measures you are taking in order for settlement of your new home to take effect.

Regards, Nathan National Customer Care, Metricon Homes

JMTC

JMTCasked

VIC, Metropolitan Melbourne

Yes was wondering what type of skirting was used in a colarado 21 built in 2004. Need to find similiar skirting.

1 answer
Metricon
Team M.Metricon

Hi JMTC
I am guessing you require to replace some skirting boards in your property? If so, can you provide me with your building contract number and property address so we can locate the file in archives. Please be aware this may take some time seeing it goes back to 2004.
Looking forward to your reply.
Regards
Metricon National Customer Care

Simion

Simionasked

VIC, Metropolitan Melbourne

Hello,
we have moved in a new house built by Metricon. Since about 3 weeks ago I reported a toilet drainage issue. This started approximately 2 weeks after we moved in. This most probably is either bad pipes layout or a pipe if filled with construction debris. I haven't seen a blocked toilet in 20 years and now I have one on brand new house, it is almost unbelievable.
The thing is in almost 3 weeks Metricon have been unable to get somebody to really investigate this issue.
Then I have doors which do not close.
Nothing can be logged via My Metricon because my account do not exist even in the handover documents it says it is. So I communicated a couple of time via phone with some individuals who never follow up, neither update us with the status.

I am wondering how would be that anybody from Metricon to pay $400,000+ for a brand new house, then to have issues and the builder ignore you ? Is this some Metricon resolve method to ignore the customers in the warranty period ? It seems like some pattern by looking at these online reviews. I cannot otherwise explain how in 3 weeks really nothing is fixed.

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