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431 questions from our users

Alis J.

Alis J.asked

Metricon

Hi, want to build an older design of Metricon house ....Prada 28, circa 2004/2005. Please provide floor designs. Thank you.



1 answer
Metricon
Team M.Metricon

Hi Alis, Thanks for your recent inquiry. The floor plans for the Prada are no longer available. However, one of our New Home Advisors may be able to help find a current floor plans similar to the Prada 28. Should you wish to discuss further, please contact our friendly team on 1300 METRICON (1300 638 724) Alternatively, our website showcases all of our present designs/floor plans which are available for viewing here: https://www.metricon.com.au/?utm_source=google&utm_medium=cpc&utm_campaign=mu~mel%7Cmsu~melgf%7Cmcn~InnovateOnline-PPC-Melbourne%7Cbd~gen%7Caid~001&gclid=CjwKCAjwq4fsBRBnEiwANTahcIl2_ve0QCIVTdaS3jILOX3FEXOn9L2SGbM-PQhsH9XOhLJVVRclvhoCig8QAvD_BwE Kind regards

Songs of Yvonne -.

Songs of Yvonne -.asked

VIC, Metropolitan Melbourne

hi. may i ask something
is there any home display for Lunetta 19? thank you

3 answers
Metricon
Team M.Metricon

Hi Songs of Yvonne, thank you for your interest in our Home Solution, Lunetta 19 design. We do not currently have a Lunetta on display in Melbourne or regional Victoria. However, should there be anything we can assist with, please do not hesitate to contact our helpful team on 1300 METRICON (1300 638 742) or via the website https://www.metricon.com.au/?utm_source=google&utm_medium=cpc&utm_campaign=mu~mel%7Cmsu~melgf%7Cmcn~InnovateOnline-PPC-Melbourne%7Cbd~gen%7Caid~001&gclid=CjwKCAjwwvfrBRBIEiwA2nFiPWXIh7JoW_FX9-tyfTUXz6ZgtBFjzUuV6dQVf2zb-yqOtU48L3nCMxoCePIQAvD_BwE and facebook page https://www.facebook.com/HomeSolutionbyMetricon/
Many thanks

Songs of Yvonne -.
Songs of Yvonne -.

Thank you so much.. i already choose lunetta because there is no other option but hopefully it will finish in 16weeks as shown in contract



Metricon
Team M.Metricon

Hi Songs of Yvonne, Thank you for your message. What a beautiful design you have selected. Yes, our teams always aim to have our homes completed in the earliest time possible, without compromising the quality. If there is anything we can assist with, please contact us at [email protected] - Many thanks, Metricon Customer Care

Mon

Monasked

Metricon

Hi could you please tell me the name of main floor tiles used in la Pyrenee signature home in Balwyn please? Thank you.

6 answers
Metricon
Team M.Metricon

Hi Mon, Thanks for your query regarding the floor tiles in the Metricon, La Pyrenee display. If you are a current Metricon customer, please contact your assigned representative who will be able to advise further. Alternatively, our supplier, Beaumont Tiles, would be able to provide more information. We suggest visiting one of their showrooms or by viewing the website - https://www.beaumont-tiles.com.au which showcases their full range of colours & styles. Thank you

Mon
Mon

Hi, I was at the display home on Saturday and was told the supplier is Beaumont tiles, not national tiles per your reply? We are currently considering a building project with metricon and would appreciate if you could kindly provide this information? Thanks



Metricon
Team M.Metricon

Hi Mon, That's correct, the tiles are provided by Beaumont Tiles - https://www.beaumont-tiles.com.au/
Our sincere apologies for the miscommunication. Thank you

Raj

Rajasked

VIC, Metropolitan Melbourne

Whom do I reachout if the service & warranty person doesn't respond to my emails or calls.

7 answers
Yee Chuan
Yee Chuan

Hi Raj,
As far as I know, Metricon will repair and has repair all faults within three months of the handover.
There should be a Customer Service Rep allocated to assist you with any issues in the three month service period.
After that, you may have look for the warranty in your contract.

Raj
Raj

Hi Yee, what do you do if the customer service rep., doesn't respond to calls/ emails.whom do we approach.

Tina C.
Tina C.

Hi Raj, sorry, cannot help because I am about to start construction.

Cathy Gibbons

Cathy Gibbonsasked

NSW, Baulkham Hills

How long is warranty on electrical work done on new house builds?

1 answer
Metricon
Team M.Metricon

Thanks for getting in touch, Cathy. Warranty queries are best directed to the Service and Warranty team as they are in the best position to provide specific information on all warranty periods. In relation to the query you raised recently with Service and Warranty, we understand that particular item is no longer under warranty and your best point of contact is the installer whose details have been provided to you.
If we can be of any further assistance, our Service and Warranty team can be reached at [email protected]. Alternatively, we can be contacted via [email protected]

Thanks Cathy,
Emily

Cathy Gibbons

Cathy Gibbonsasked

Metricon

How long is the warranty for electrical work on a brand new house built by Metricon

1 answer
Metricon
Team M.Metricon

Thanks for getting in touch, Cathy. Warranty queries are best directed to the Service and Warranty team as they are in the best position to provide specific information on all warranty periods. In relation to the query you raised recently with Service and Warranty, we understand that particular item is no longer under warranty and your best point of contact is the installer whose details have been provided to you.
If we can be of any further assistance, our Service and Warranty team can be reached at [email protected]. Alternatively, we can be contacted via [email protected]

Thanks Cathy,
Emily

Victor S.

Victor S.asked

VIC, Regional Victoria

Hi Metricon. Which company do you use in Geelong to do your site tests? I would like to organise my own test but use the same company as you do. Thanks!

1 answer
Metricon
Team M.Metricon

Thanks for your question, Victor. Your Building Support Co-Ordinator or Site Manager are in the best position to answer any queries relating directly to your build. They will be able to assist you further regarding site tests.
Thanks again, Victor.

Goleta

Goletaasked

VIC, Metropolitan Melbourne

Hi Metricon - we are having a fantastic pre-build experience so far and happy with all our service and interactions to date. I have one exception though, that being, that we have upgraded by $17,000.00 to beautiful engineered wood flooring with Metricon’s provider Perfect Timber Flooring and have been advised several times by Studio M Mt Waverley that we do not have the option to avoid quad/beading/scotia by having skirts put on after floor laying.
Now l am aware that we do not have the Tempo flooring which can avoid the quad, HOWEVER, we have been advised by other Metricon customers currently building in Regional Vic that the Studio M in Traralgon and Shepparton allow their customers to pay a fee for the service of adding skirts post floor laying, including laminate and other floating floors. The same goes for current Metricon customers in South Australia and NSW. I have been advised the fee to have skirts added post laying in these areas is $2000, which we would be most happy to pay. I would really like to be advised as to why Metricon would allow so many other regions to install floating flooring without quad with payment of an extra fee but not for us out of the Mt Waverley Metricon? We are planning on installing such lovely flooring via your relatively new provider Perfect Timber Flooring and so would be great to have it looking it’s best as we would prefer, with no quad/beading/scotia. Can you please advise why other customers get this preferential treatment that we cannot? Thank you.

2 answers
Metricon
Team M.Metricon

Thanks for getting in touch, Goleta. We have sent you a direct message requesting some more information so we can have a look into this. Looking forward to hearing from you.

Metricon
Team M.Metricon

Thanks for your patience whilst we looked into your query, Goleta. The relevant trades are engaged for each region/area and customers are offered options in line with the individual agreements with each supplier.  Perfect Timber Flooring doesn't supply to Regional Victoria hence the different options with skirts and quad.  We can confirm for our Melbourne metro areas, pre-finished floating floors are installed with quad, as per our agreement with Perfect Timber Flooring, a supplier for this area.
We're very pleased to know you've had a great experience with our pre-site team.  We've shared your feedback with them as well as your query above and they are more than happy to answer any further questions you may have.  Alternatively, we can be contacted via [email protected]

Thanks,
Emily.

Vipul Behl

Vipul Behlasked

Metricon

Hi Guys,

Can anyone let me know if the timber laminate ‘Nordic Brown’ by Surfaces by Hynes is available in any of the display homes ?

1 answer
Metricon
Team M.Metricon

Hi Vipul, Thank you for your inquiry. This is not a supplier we currently use. Please contact them directly for further assistance. Kind regards

Renee

Reneeasked

Metricon

Hi Metricon,
Can you please provide a contact for the managers of the site supervisors for Northern Region builds?
I am getting sick of chasing our Site Supervisor for updates on issues with our facade which should have been completed weeks ago but still find myself every week having to chase for vague answers. I no longer have the time or patience and would like to escalate the matter.

3 answers
Metricon
Team M.Metricon

Hi Renee,

Thanks for getting in touch.

We're sorry to read your comments and would like to follow up on your concerns. We have sent you a private message requesting further information so we can locate your file.

Renee, we look forward to hearing from you.

Warm regards

Metricon
Team M.Metricon

Thanks for providing the requested information, Renee. As mentioned in our message, because you are now in your service period, our Service and Warranty team are in the best position to assist. We have forwarded your concerns to them on your behalf.
Should you have any questions, they can be contacted directly via [email protected]

Metricon
Team M.Metricon

Hi Renee, just confirming all items have been addressed and completed.
Thanks again for getting in touch to raise your concerns and provide feedback. Should you require any further assistance, we can be contacted via [email protected]

We hope you enjoy your new home,
Emily

Joyce S

Joyce Sasked

Metricon

Hi I built with Metricon 11 years ago and my kitchen pot draws are coming apart from the Blum hinge and cannot find replacements anywhere the same please help we’re can I purchase some from

4 answers
Metricon
Team M.Metricon

Hi Joyce S,

Thank you for your question.

Given the time that has passed, we are not in the position to provide this information as the suppliers may have changed over time.
However, our Service and Warranty Team would be able to further advise who can be contacted at: [email protected] - Please be sure to include your full property address and reference number in order for them to locate your file.

Our Service and Warranty team look forward to hearing from you.

Kind regards

Joyce S
Joyce S

Thank you for your reply but if you can’t help how are the service and warranty going to

Joyce S
Joyce S

We’re do I get the reference number from please

MalinFrida

MalinFridaasked

Metricon

I was planning on doing a dual-occ with Metricon, haven't signed the official contract (only prelim), but have given $4,700 plus $7,000 in deposits (2K for planning+ 2.5K each home). The proposed build is not suitable (council won't approve the required excavation) so must cancel the development. Being told now by pre-contract administrator that nothing at all is refundable? Is this really true?

2 answers
Metricon
Team M.Metricon

Hi MalinFrida,

Thank you for your recent inquiry.

Metricon is entitled to retain the costs incurred on a file including obtaining foundations data for the specific land and the cost to prepare the contract. Due to monies spent on the file, a refund may not be applicable. However, we have sent you a private message requesting your details so we can look into this further for you.

We kindly await your reply.

Kind regards

Metricon
Team M.Metricon

We apologise for the delay in getting back to you, MalinFrida. We understand our Customer Service Manager was in contact when your inquiry was first posted. As advised, we have sought the approval for a refund, less the monies that have already been expended on the file. We confirm the credited amount has been paid to your nominated account. Thank you for allowing us to review the matter and we wish you all the best with your future build.

Mel

Melasked

VIC, Metropolitan Melbourne

Hi Metricon homes, Could you tell me the colours of the cabinetry used in the kitchen and in the master ensuite of the Metricon Bourdeaux home in Greenvale, VIC please? Thank you

1 answer
Metricon
Team M.Metricon

HI Mel, Thank you for your question in relation to our Greenvale display home. Should you be a current Metricon customer, please contact your appointed representative who will be able to provide the details. Otherwise, our supplier Laminex/Formica, can be contacted for further assistance. Thank you

Sally F.

Sally F.asked

Metricon

Can you please provide the external colour of the La Pyrenee house in Melbourne. Are the moulds a darker shade?

1 answer
Metricon
Team M.Metricon

Hi Sally,

Thank you for your interest in our paint colours. Currently, all of our paint is supplied by Dulux. We suggest visiting their website for inspiration and selections - https://www.dulux.com.au/
Alternatively, visiting one of their stores located across Australia may assist with colour matching and selections.

However, should you be a current Metricon Customer, please contact your representative who can assist further.

Thank you

Jody F.

Jody F.asked

Metricon

Hi I’m hoping you can tell me the the tiles used in the bathrooms in your new bayville display in Dee why.

2 answers
Metricon
Team M.Metricon

Hi Jody, Thank you for your question. We are currently looking into this with the relevant team and will get back to you as soon as we can. We thank you for your patience during this time. Kind regards

Metricon
Team M.Metricon

Hi Jody,

Thank you for your recent contact to Metricon. Should you be a Metricon customer, please contact your current representative who will be able to advise. Alternatively, our supplier National Tiles would be able to assist further. We suggest visiting one of their showrooms across Australia or simply by viewing the website - https://www.nationaltiles.com.au/deals#page=1 which showcases their full range of colours & styles.

Kind regards

Osahon

Osahonasked

VIC, Metropolitan Melbourne

What is the price range of your KYTON 24 (ELK). House only

2 answers
Sam Maje
Sam Maje

400k

Metricon
Team M.Metricon

Hi Osahon,
Thank you for your interest in our Kyton 24 home. As our business covers a large area of Australia, pricing to our homes can vary from region to region. For further assistance, please kindly contact 1300 METRICON ( 1300 638 742 ) and a member of our friendly team will put you in contact with your local New Home Advisor.
The Team looks forward to assisting you.
Kindest Regards,
Metricon

Rohit T.

Rohit T.asked

Metricon

How it take you guys to give a building contract

2 answers
eaa
eaa

How long to get a contract? Too long. It took a year.

Metricon
Team M.Metricon

Hi Rohit T,

Thank you for your recent inquiry to Metricon Homes.

Due to the nature of building, no two constructions are the same. It is difficult to put a time frame as there are multiple steps that need to be considered and can vary depending on location and other aspects of the build (home design, planning, selections, council/developer requirements etc.)

If you are looking to build with Metricon or require further information, kindly contact our friendly team on 1300 METRICON ( 1300 638 741 )

Kind regards

hijih k.

hijih k.asked

Metricon

My email being ignored after building my house with Metricon Who Should I contact?

2 answers
Metricon
Team M.Metricon

Hi hijih k. Thank you for your question. We are sorry to read your feedback. We have sent you a private message providing the email address of our Customer Care Team who are in the best position to assist. The team kindly await your email so we can look into this for you. Warm regards

Metricon
Team M.Metricon

HI hijih k, Thank you for your email to our Customer Care Team in relations to your asset protection. As communicated, we are looking into this and will provide the response as soon as this becomes available. We thank you for your patience during this time. Kind regards

rasesh

raseshasked

Metricon

Hi,
How can I trust your ABC brand when they are having many quality issue ? Are you guys using a same staff for ABC build or what are the benefit to choose your sister concern company ??? if you can please guide us as a first home buyers.
Thanks,
Rasesh

4 answers
Aung A.
Aung A.

Metricon is not ABC build

rasesh
rasesh

Thanks mate, It's very helpful for many first home buyers and give bit knowledge to avoid this kind of tricks.

Metricon
Team M.Metricon

Hi Rasesh,
Thank you for your interest in the Australian Building Company (ABC). ABC Homes is a subsidiary company of Metricon Homes, who sell independently of Metricon. ABC Homes are determined to make it easier and simpler for Australians to build beautiful new homes that always offer exceptional value for money and great homes, built to last.
Throughout the build journey, quality assurance checks are done at the completion of each stage. This process guarantees each of our finished homes is completed to the highest building standard. With that said, customers can and do engage independent Building Inspectors for further peace of mind and additional support.
ABC Homes are committed to providing exceptional customer service and ensure our customer's concerns are addressed.
Please note, there are vigorous verification checks/processes put in place by Product Review. This ensures that all reviews posted are from genuine customers whose information is not shared with the third party. We have no influence nor do we offer incentives for customers to post reviews. Should you require more information on this, we suggest contacting Product Review directly.
We have a number of ABC display homes across Australia, showcasing our designs and are used for customer inspiration and selections. Should you have any other queries in relation to our services, feel free to contact our helpful team on 13 18 28 (ABC) Alternatively, further information can be viewed via our websites - https://www.abchomes.com.au
Kind regards

Priyanka I.

Priyanka I.asked

Metricon

Hi,
I signed up with Metricon and payed initial deposit of 1500$. I have decided not to go ahead with building currently as the current land value is really less and we will need to save up enough money to think about starting the build. Currently our land is not titled yet and no work has been done. We have contacted the sales team numerous times and we are either being not answered or kept redirected.
Can Metricon please refund the initial deposit payed. We did not even have colour appointment.
Thank you
Kind regards
Priyanka

6 answers
Metricon
Team M.Metricon

Hi Priyanka, Thank you for your question. We have sent you a private message requesting your personal information so we can locate your file and look into this further for you. We do hope to hear from you. Warm regards

Priyanka I.
Priyanka I.

Thank you. I have sent a pm to you with my details.
Kind regards
Priyanka

Metricon
Team M.Metricon

Hi Priyanka, Thank you for providing us with the requested information. We are currently looking into this and will provide a response as soon as we can. We thank you for your patience during this time. Warm regards

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