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431 questions from our users

Rohit

Rohitasked

SA, Parkside

Hi there,



I bought an old house got it demolished and have two blocks now, I already initiated with a bulilder who made the drawings (two houses)and got them approved by the council in 7 months .

If I have to change the builder can I still use those drownings and approval or they are that builder’s property & I have to get new drawings and approval with new builder.

Would be really thank full is answered

Regards
Rohit
[email protected]



2 answers
Metricon
Team M.Metricon

Hi Rohit, Thank you for your question. We are unable to speak on behalf of other builders, but we recommend contacting your builder directly for further details on their copyright. Warm regards

Rohit
Rohit

Thanks for your kind reply.
Regards
Rohit

Maninder S.

Maninder S.asked

VIC, Metropolitan Melbourne

My quote says fixed site cost but also says
Important note subject to second feature survey and soil report does that means it can change

1 answer
Metricon
Team M.Metricon

Hi Maninder S.



Thank you for your recent inquiry to Metricon Homes. Should the final soil report differ from those set out in the site costs inclusions list, additional charges may apply and are subject to the engineer's final design. This will be presented during the preliminary contract or contract signing appointment.
If we can be of any further assistance, please feel free to contact our friendly team on 1300 638 742 (1300 METRICON).
Kind regards,

Hansika L.

Hansika L.asked

VIC, Metropolitan Melbourne

Building Vantage48 (Designer range) and contract signed in Oct 2018. Question regarding the staircase inclusion based on"Designer Inclusions" booklet. There are two bottom wooden steps which are wider than rest of the threads(steps) shown in the picture. I need to know what is included and what is out of scope. Do we have to pay extra to widen the steps or is that standard?

4 answers
Metricon
Team M.Metricon

Hi Hansika L, Thank you for your question regarding the staircase. We have sent you a private message requesting your personal information so we can locate your file and assist. We kindly await your reply to our PM. Warm regards

Hansika L.
Hansika L.

Could you please provide a direct email where I can send my details? I need to include an attachment explaining my query but I cant do it here.

Thanks

Metricon
Team M.Metricon

Hi Hansika L, Thank you for your reply. We have sent you a private message with the relevant email address. The team kindly await your email in order to assist. Warm regards

Ben L.

Ben L.asked

NSW, Baulkham Hills

Hey
My house will be finished within one month, and I would like to know more about toxic air in the new house.
How to dissipate the toxic air, e.g. formaldehyde? and how long would it take?

thanks
Ben

1 answer
Metricon
Team M.Metricon

Hi Ben,
Thank you for your recent question to Metricon. Formaldehyde does not persist for long in the environment. When it is present in the air, most of it degrades to molecular hydrogen and carbon monoxide. Should it be a concern, we suggest opening up the doors and windows which will help to lower levels in the home.
Kind regards

Shil

Shilasked

Metricon

Can I know the color theme used externally and internally for Bayville Melbourne display home?

What’s the flooring color used in ground floor of the house?

1 answer
Metricon
Team M.Metricon

Hi Shil,

Thank you for your recent interest in our Bayville display home located in Melbourne. The external colours are as follows:

Exterior render - Dulux Rakaia
Interior paint – Dulux Wairakei

We hope this information is helpful, for any other build related queries, please contact our team on 1300 METRICON (1300 638 742)

Kind regards,
Metricon

Mohit P

Mohit Pasked

Metricon

Hi,
We are in process of deciding brick vaneer/Hebel for our 49sq double storey house in a Melbourne suburb.
What compliance/requirements we should be aware of before engaging an external supplier to install say air conditioning on Hebel wall without risking the structural warranty??

1 answer
Metricon
Team M.Metricon

Hi Mohit P,
Thank you for your question regarding Hebel..
For Metricon customers, increased energy efficiency and acoustic qualities offered by Hebel products are highly beneficial. We recommend using Hebel as an external and internal building product because it’s efficient, stable and provides a high-quality finish while maintaining the look and feel of solid masonry. For more information regarding compliance/requirements for your specific location/home design, please contact your Pre-Site Manager who is in the best position to assist.
Kind regards,
Metricon

John F.

John F.asked

Metricon

Hi, what is the max slope Metricon builds on? We have a 5m front to back downward slope with the build area to be over a 3m downward slope. Would Metricon build on this?

1 answer
Metricon
Team M.Metricon

Hi John F.
Thank you for your interest in Metricon Homes. With our new Split Level Living Offering, there is an amazing selection of modern home designs customised for unique topography of the land. We suggest speaking to one of our Split Level Living Experts via our website https://www.metricon.com.au/melbourne/split-level for a free (no obligation) consultation or contact our friendly team on 1300 603 615 for further information. Kind regards, Metricon Homes

Ljoy27

Ljoy27asked

Metricon

I haven't signed the official contract with metricon(which normally after the Colour and electrical appointment). I had given my initial deposit of 3000. Would I get a refund if I am not planning to proceed with Metricon?

5 answers
Ljoy27
Ljoy27

The land has not been titled yet. Its expected to be in July 2022.

Metricon
Team M.Metricon

Hi Ljoy27,

Thank you for your question. We are sorry to read you are not planning to move forward with your Metricon journey. We have sent you a private message requesting your personal details, so we can locate your file and look into this for you. We look forward to hearing from you. Kind regards

Ljoy27
Ljoy27

Hi
I have sent a private message. Thanks

zest s.

zest s.asked

VIC, Metropolitan Melbourne

Hi,
Why cant you more transparent on site cost?
I got 28k for my land site cost and no one can explain the reason.
it's a flat land.

Is the site cost based on the engineering plan or soil test?
I got tender from another builder that they quoted 12k. Even my neighbour;s site cost was 15k.

How come it's 28k for you?

How come two builders give two extremely different site cost for same address?

3 answers
Metricon
Team M.Metricon

Hi zest,
Thank you for your interest in building with Metricon. We are unable to speak on behalf of other builders, however, we undertake an extensive process in determining the soil type of each individual site to ensure accurate soil classification. This information enables our Structural Engineers to design a suitable slab and helps ensure a more site-specific slab is prepared with great emphasis and placed where required. If we can be of any further assistance, please don't hesitate to contact our friendly team via 1300 603 615 or via private message.
Kind regards
Metricon

zest s.
zest s.

Thanks for the reply.
However, I got quotes from two Metricon offices for my land.- two sales consultants
One gave 22k and the other 28k.

Why is that?
On which basis you decide the site costs

Jess
Jess

What you guys expect from Dodgy builder !! Dont trust them !!

Tdang

Tdangasked

VIC, Metropolitan Melbourne

I signed the contract already and then they ask me to pay DCP infrastructure levy only do I have to pay or not before they told me not to pay anything but now they told me to pay why

2 answers
LRE
LRE

I can't help you there. Infrastructure levies are governed by council. You would have to refer to your local area council regarding their charges.

Metricon
Team M.Metricon

Hi Tdang, Thank you for your inquiry. We have sent you a private requesting your personal information so we can locate your file to assist. We look forward to hearing from you. Kind regards

jgaurav2006

jgaurav2006asked

Metricon

Hi, is ABC a sister company of Metricon ?

1 answer
Metricon
Team M.Metricon

Hi jgaurav2006,
Thank you for your query. Australian Building Company (ABC) is owned by Metricon. At ABC, we are determined to make it easier and simpler for Australians to build beautiful new homes that always offer exceptional value for money. For more information, please don't hesitate to contact our friendly team on 131 828 or via the website www.abchomes.com.au
Kind regards,
Metricon

Dee

Deeasked

Metricon

How much is the exposed aggigate drive way for regional victoria

1 answer
Metricon
Team M.Metricon

Hi Dee, Thank you for your interest in Metricon. Pricing can vary depending on the size of the project. For information and quotes relating to our products please contact our friendly team on 1300 METRICON (603 615). Our team looks forward to assisting you. Warm regards, Metricon.

Buva

Buvaasked

VIC, Metropolitan Melbourne

We have just signed a contract to purchase a single storey home built by Metricon. I would like to see how the display house looks like and how the interior décor looks like. I am not able to find this design in the Metricon website. The name of the house is Saffire 25. Would you be able to send me a link or pdf copies of previous design ideas for this home please. Thank you.

1 answer
Metricon
Team M.Metricon

Hi Buva, We apologise for the delay in getting back to you. The Saffire 25 is a range provided from Australian Building Co. The Saffire 25 can be viewed at: https://www.abchomes.com.au/home/saffire-25 - We thank you for your interest in Australian Building Co. Warm regards,

Bruce Anne T.

Bruce Anne T.asked

Metricon

Are Metricon financially viable?
I see 'premium rental returns' of 8%, but if one looks at nearby properties for rent, the weekly amounts are nowhere near what Metricon seems to advise.
Can you tell me how this would be so before I consider anything further?

1 answer
Metricon
Team M.Metricon

Hi Bruce Anne T,
Thank you for your query and interest in Metricon Homes. Viability will depend an individuals finance position, this can be discussed with a finance advisor. Sorry, we are unable to assist with your finance query as this is outside our expertise. If we can assist with build related queries, kindly contact our friendly team on 1300 638 742.
Many Thanks,
Metricon Customer Care

John Townshend

John Townshendasked

Metricon

Hi
am looking to build with Metricon or Porter Davis on the Sunshine Coast Qld - any members had recent experience with either of these companies - feedback would be greatly appreciated.
Many Thanks
John

No answers
Parvati

Parvatiasked

Metricon

Hi Metricon, love the Bayville home. Can you please advise the render colours and the feature stone used?
Many Thanks.

2 answers
Metricon
Team M.Metricon

Hi Parvati, We are very sorry for the delay in getting back to you. We appreciate your interest in our Bayville Home. So we can supply you with the requested information, could you please provide the state of the Bayville display home you are referring to. Alternatively, our helpful team can be contacted on: 1300 638 742 to assist further. Warm regards, Metricon.

Parvati
Parvati

I am referring to the Bayville at Brighton East.

Dee

Deeasked

Metricon

Hi Metricon, can you please let me know the colours of the kitchen in the Riviera? Love the home.
Many Thanks.

3 answers
Metricon
Team M.Metricon

Hi Dee, thank you for your query.
For us to provide further information, kindly respond with the address of the specific display you are referring to. Many Thanks,
Metricon Customer Care

Dee
Dee

The Signature, on display in Sorrento. Thanks

Metricon
Team M.Metricon

Hi Dee,
Thank you for your recent enquiry. The Laminex colour of the kitchen are:
Aged Walnut - Absolute Grain for Overhead Shelves and Island Bench
Black - Nuance - All other cabinetry and cupboards.
We hope this information has come in handy, for any other build related queries, kindly contact our friendly team on 1300 METRICON ( 1300 638 742 ).
Thank you for your interest in our homes.
Regards,
Metricon

Danny

Dannyasked

Metricon

Hi Metricon homes, want to know if membrane failure in the shower is covered by 25 year structural warranty?

1 answer
Metricon
Team M.Metricon

Hi Danny,
Thank you for your enquiry.
The 25 years structural guarantee covers for the structure of the home only, this does not include the membrane of the shower.
For all other post build related queries, kindly email your local service and warranty team.
Kind Regards,
Metricon Customer Care.

Janette Thompson

Janette Thompsonasked

Metricon

Why are you still in business??!! I have read over 12 pages of reviews so far.......EVERY single customer review is of MANY, MANY COMPLAINTS. EVERY REVIEW gives METRICON the LOWEST possible rating!!

2 answers
Metricon
Team M.Metricon

Hi Janette,

We are sorry to read your feedback. We are committed to providing exceptional customer service here at Metricon, and always striving to ensure that our customer's concerns are addressed accordingly.

Should you have any other queries in relation to our service, feel free to contact our helpful team on: 1300 638 742

Regards,
Metricon

I researched your company, as we are doing a knock-down/rebuild in the future.
My neighbours SIGNED with you. BIG MISTAKE.
Metricon state that a two storey house will take approximately 28 weeks to build. My neighbours are now at 80 weeks and still waiting to move in. Meanwhile they pay $1,000 per week rent (dead money) around the corner.
The roof wasn't put in on one section, but the ceiling was. Consequently it collapsed under weight of rain. That's only one problem. Patches over holes etc etc. Cheap finishes that won't last long.
3 different foremans - all rude and unhelpful. Rude and nasty builders. BIG REGRETS.
We won't be making the same mistake. We'll go with another building company.

Anuradha M

Anuradha Masked

Metricon

Hi . Would you be able provide AGL contact email address for Metricon built house.
Is it "[email protected]"?
Thanks

2 answers
Metricon
Team M.Metricon

Hi Anuradha, Thank you for your message, This is something you would need to ascertain from AGL. We suggest contacting them directly or checking their website:
https://www.agl.com.au/get-connected/electricity-gas-plans?cide=jan18-agl-sem-ggl-disc-vic/&&s_kwcid=AL!7813!3!302871979863!e!!g!!agl&gclid=CjwKCAiAyfvhBRBsEiwAe2t_i66EevNLOsZhAfoFx_dnewCW0P2vZWxXurT9JIKzl9Tsm9mTPEmzixoCGfQQAvD_BwE&gclsrc=aw.ds#/
Warm regards, Metricon.

Mark
Mark

Hi Anuradha, I'm not sure what their email address is. I did contact AGL during the build and am still with them as they have a good rate but this was all over the phone with AGL.

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