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Reviews

(119)
(7)
(2)
(0)
(10)
  • Customer Service
    4.7 (33)
  • Timeliness
    4.7 (34)
  • Job Satisfaction
    4.6 (30)
  • Rates and Fees
    4.1 (29)
  • Verified customer

Customer Service

published

Very efficient booking staff Chris provided excellent communication detailing work required I always use Metropolitan because of prompt same day service my new toilet was arranged by Chris for install today



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1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing
  • Verified customer

Installation of taps

published

Very happy with Chris and Bart’s work. Very efficient and well mannered. They turn up on time and are very friendly and professional. Would definitely recommended. Thank you very much again.



1 comment
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing
  • Verified customer

Outrageously expensive

published
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2 comments
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Naive and conned
Naive and conned
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matthew.john.hoy

matthew.john.hoyMetropolitan Adelaide, SA

  • Verified customer

Fantastic service

published

Super easy to book and organise and tradies were on time. Lindon was especially helpful and went above and beyond in the plumbing work that he did for us. H

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Customer Service M.Metropolitan Plumbing
Yi C.

Yi C.Metropolitan Adelaide, SA

  • Verified customer

Not all hero’s wear capes

published

Joe was great in retrieving my stud earrings from the kitchen sink today. He called to let me know when he is coming, then came on time. Then he very quickly got the earring out from the trap and fished the earring out for me. I was very relieved. Thanks Joe for saving the earring and my weekend.

JN#788282

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MICK ODEE

MICK ODEEAdelaide

  • 5 reviews
  • 1 like
  • Verified customer

prompt service

published

Called them one day to fix the leaking tap of the back of my rental property and it was fixed promptly. Took off the old rusty tap and put on a new one

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3 comments
Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing
MICK ODEE
MICK ODEE

It wasn't positive initially, you bribed me into deleting my real review, so I could receive a partial refund from you for being overcharged.

MICK ODEE
MICK ODEE

You initially charged me over $600 to replace an outside tap. Once I complained and put in a negative review, you told me to delete my comment and you would refund a partial payment.

  • Verified customer

Airconditioning issue, incorrect diagnosis & price gouging

published

Prompt with call out, fixed price even for weekend however that’s where the positives end, advised of incorrect fault with air conditioner & told had to be replaced, given ridiculously expensive quote of $4490 for this - 2.5kw unit. Engaged alternative company who advised of different problem & air conditioner repaired for $375, now working perfectly. I have just read a similar review from someone else - I too would have liked to give negative stars. Legitimate question - are the technicians even qualified?

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Paul D

Paul DMetropolitan Adelaide, SA

  • Verified customer

Be warned!! Their service technicians are not honest!!!

published

It's a pity I can't give this company negative stars. My 85 year old father called them to have a look at his air conditioner as it was blowing warm air. He was told that the compressor had failed and the unit had lost its gas. He was then quoted $8000 for a split system (7 times more expensive than the average) and $20,000 for a new ducted unit (2 times more expensive than average system). I dropped past to see the quote and had a look at the control panel. I simply put it on cool mode and the unit started cooling the house. Strangely enough, it's working beautifully on a 42 degree day. I would never recommend Metropolitan Plumbing for any services. You lied to an elderly couple. Disgraceful

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  • Verified customer

Pleased with the result.

published

Last week we discovered we had a gas leak in our house, we called Metropolitan Plumbing and they came to investigate. After spending an hour here and being unable to locate the leak, the technician told us he could keep exploring (at additional cost), or just replace the pipes. We chose the latter option at a cost of $6,000. The work was done quickly and effectively. The technicians were very knowledgeable, and they had new pipes fitted within hours. It is an expensive problem to have fixed, but having it done at short notice meant we were only without gas to cook and shower for about 24 hours. They are quick to follow up and make sure that everything has gone well. We will keep them in mind if we need any future work done.

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Verity

VerityMetropolitan Adelaide, SA

  • Verified customer

Fast turn around by Daniel 773784

published

Here was for the evaporative cooler, was really polite honest and fast paced. Really happy with how he conducted professionalism and coutesy with a fast response rate to fix the problem.

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Rebecca

RebeccaMetropolitan Adelaide, SA

  • Verified customer

Fixed my leaking toilet

published

Thank you guys so much.
Worked with me to fit in my schedule.
Very knowledgeable and efficient.
Cleaned up with themselves
and the finished product looks great.
Reliable local honest service.

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Helen

HelenMetropolitan Adelaide, SA

  • Verified customer

Must have hot water

published

Very fast service and on time installed new hot water service and guy was great.
Quite expensive but when you have no hot water no time to get other quotes.
Good job

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Sean

SeanMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Fantastic work

published

Service with a smile. Proficient & excellent.
Thank you so much joe for coming out on a Friday to sort out a few issues around the house. Your professionalism is second to none.
767739

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Raymond C.

Raymond C.Metropolitan Adelaide, SA

  • Verified customer

Job no. 764290

published

Worried about our sinking pavers, thought we have a leaking/cracked storm water or sewerage pipe, called for a camera inspection. Chris came and carried out the inspection. He was quite efficient and explained thoroughly the findings to us. Happy with the findings..

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  • Verified customer

Gas Leaks

published

Chris was so helpful, he picked up so many faults in the gas work I wasn’t even aware of. He and the office staff were so flexible and very friendly.

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  • Verified customer

Good job done quickly with little fuss - job 764262.

published

My hot water service sprang a leak, shorting out the electrics in my apartment. Chris came early and quickly identified the problem and clearly explained the process of replacing my hot water service. Kosta completed the job with a great attention to detail. Both Chris and Kosta were super courteous, helpful and respectful.

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Metropolitan Plumbing
Customer Service M.Metropolitan Plumbing
  • Verified customer

Gas leak

published

Job number 764178

Streamlined booking process though head office very efficient technician arrived within the hour

Was able to identify and resolve issue with gas cootop leak and make compliant

Thanks to chris

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Melissa

MelissaMetropolitan Adelaide, SA

  • Verified customer

763542

published

Excellent service by Daniel and Caleb. Plumber out same day. Advised was under warranty and saved a whole lot of money. Would recommend this company to anyone. Thank you very much

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Mel

MelMetropolitan Adelaide, SA

  • Verified customer

New hot water system

published

Chris was punctual and got the job rolling quickly. Kosta arrived to complete the job. It was a big job to convert my 2 storey in roof system to a new mains system. Kosta completed the job the same day. Nothing was too much trouble. He explained everything and made sure the customer came first. Very friendly and great service. Would definitely recommend this company and would have no hesitation to use this service again in the future.

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Louise

LouiseMetropolitan Adelaide, SA

  • Verified customer

763265

published

Thanks Daniel for installing my hot water system today. You were very professional, thorough and informative and the job was done with care. I would recommend Daniel for excellent service. Louise

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