- Verified customer
Customer Service
Very efficient booking staff Chris provided excellent communication detailing work required I always use Metropolitan because of prompt same day service my new toilet was arranged by Chris for install today
1 comment
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- Verified customer
Installation of taps
Very happy with Chris and Bart’s work. Very efficient and well mannered. They turn up on time and are very friendly and professional. Would definitely recommended. Thank you very much again.
1 comment
Customer Service M.Metropolitan Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Metropolitan Plumbing, we believe in providing exceptional service and advice from beginning to end at every... Read more
job we attend to ensure our Customers’ needs are met. A large proportion of our work comes from Customers who have returned due to great service or referred Customers. Kind Regards, Metropolitan Plumbing 791388Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Outrageously expensive
Logged a call online which stated someone would call in 3 minutes. Asked in comments to be contacted next morning. Received no call that night or next morning. Called and was advised that they never received the online request! Anyway needed a call on a faulty air con unit and was charged $150 over the phone for call out fee. Technicians attended and requested instruction manuals once we advised error code that was appearing. We discussed the fact that the unit had not been serviced since installation and this was probably causing the fault. Th...Read more
ey advised a service package would cost $900. As we were unfamiliar with servicing prices and had already paid a call out fee we agreed. We were also told the service would probably take 90 minutes as it hadn’t been done for 3 years. Technician was on site for 50 minutes. Since then we have had another similar unit serviced for a cost of $315 with another company and tech was onsite for 90 minutes. Metropolitan plumbing technician also left marks on our freshly painted walls when accessing the ceiling via the manhole. Certainly won’t be using again.2 comments
Customer Service M.Metropolitan Plumbing
To professionally and totally service the type of air-conditioning unit you have, including any parts and labour is the correct amount that we quoted you before commencing any work. There is differe... Read more
nt pricing to do smaller or larger units, ducted or split systems and this may be where your variance in pricing has come from. Kind Regards. Metropolitan Group
Thank you for your response but I didn’t imply that you quoted an incorrect amount. I’m just pointing out that your pricing is outrageously expensive in comparison to other companies. Our other proper... Read more
ty is of the same size, the system is fully ducted and yet the cost for a professional and total service was a third of the cost. Just letting people know to shop around first!Similar opinion? Write a review on ieatwords.com.au!
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matthew.john.hoyMetropolitan Adelaide, SA
- Verified customer
Fantastic service
Super easy to book and organise and tradies were on time. Lindon was especially helpful and went above and beyond in the plumbing work that he did for us. H
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your great review. Our technicians' knowledge and expertise enable us to be a leader in our field and we pride ourselves on the high quality work our technicians deliver to our Customers... Read more
at each job we attend. Kind Regards, Metropolitan Plumbing 789263Similar opinion? Write a review on ieatwords.com.au!
Yi C.Metropolitan Adelaide, SA
- Verified customer
Not all hero’s wear capes
Joe was great in retrieving my stud earrings from the kitchen sink today. He called to let me know when he is coming, then came on time. Then he very quickly got the earring out from the trap and fished the earring out for me. I was very relieved. Thanks Joe for saving the earring and my weekend.
JN#788282
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Metropolitan Plumbing 788282Similar opinion? Write a review on ieatwords.com.au!
MICK ODEEAdelaide
- 5 reviews
- 1 like
- Verified customer
prompt service
Called them one day to fix the leaking tap of the back of my rental property and it was fixed promptly. Took off the old rusty tap and put on a new one
3 comments
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan PlumbingIt wasn't positive initially, you bribed me into deleting my real review, so I could receive a partial refund from you for being overcharged.
You initially charged me over $600 to replace an outside tap. Once I complained and put in a negative review, you told me to delete my comment and you would refund a partial payment.
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- Verified customer
Airconditioning issue, incorrect diagnosis & price gouging
Prompt with call out, fixed price even for weekend however that’s where the positives end, advised of incorrect fault with air conditioner & told had to be replaced, given ridiculously expensive quote of $4490 for this - 2.5kw unit. Engaged alternative company who advised of different problem & air conditioner repaired for $375, now working perfectly. I have just read a similar review from someone else - I too would have liked to give negative stars. Legitimate question - are the technicians even qualified?
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Paul DMetropolitan Adelaide, SA
- Verified customer
Be warned!! Their service technicians are not honest!!!
It's a pity I can't give this company negative stars. My 85 year old father called them to have a look at his air conditioner as it was blowing warm air. He was told that the compressor had failed and the unit had lost its gas. He was then quoted $8000 for a split system (7 times more expensive than the average) and $20,000 for a new ducted unit (2 times more expensive than average system). I dropped past to see the quote and had a look at the control panel. I simply put it on cool mode and the unit started cooling the house. Strangely enough, it's working beautifully on a 42 degree day. I would never recommend Metropolitan Plumbing for any services. You lied to an elderly couple. Disgraceful
1 comment
Customer Service M.Metropolitan Plumbing
We are sorry if you feel we have misdiagnosed your unit. Please feel free to contact our office so we can get more information regarding this job as symptoms of an air-conditioner blowing warm air is ... Read more
normally something relating to the air compressor or the control panel that has failed. With more information on this job, we can then hopefully find a resolution moving forward. Kind Regards, Metropolitan Plumbing.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Pleased with the result.
Last week we discovered we had a gas leak in our house, we called Metropolitan Plumbing and they came to investigate. After spending an hour here and being unable to locate the leak, the technician told us he could keep exploring (at additional cost), or just replace the pipes. We chose the latter option at a cost of $6,000. The work was done quickly and effectively. The technicians were very knowledgeable, and they had new pipes fitted within hours. It is an expensive problem to have fixed, but having it done at short notice meant we were only without gas to cook and shower for about 24 hours. They are quick to follow up and make sure that everything has gone well. We will keep them in mind if we need any future work done.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Informative advice and upfront pricing assists our Customers in making the best decision for their circumstances. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
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VerityMetropolitan Adelaide, SA
- Verified customer
Fast turn around by Daniel 773784
Here was for the evaporative cooler, was really polite honest and fast paced. Really happy with how he conducted professionalism and coutesy with a fast response rate to fix the problem.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan Plumbing 773784Similar opinion? Write a review on ieatwords.com.au!
RebeccaMetropolitan Adelaide, SA
- Verified customer
Fixed my leaking toilet
Thank you guys so much.
Worked with me to fit in my schedule.
Very knowledgeable and efficient.
Cleaned up with themselves
and the finished product looks great.
Reliable local honest service.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians take pride in their work and the end result speak for themselves. Professional service and customer satisfaction keeps our customers returning time... Read more
and time again for all their plumbing needs. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
HelenMetropolitan Adelaide, SA
- Verified customer
Must have hot water
Very fast service and on time installed new hot water service and guy was great.
Quite expensive but when you have no hot water no time to get other quotes.
Good job
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing your experience. As an emergency plumbing company, we strive to always have plumbers on standby who are able to attend to your call right away. We use quality par... Read more
ts to ensure long term solutions are provided saving you time and money in the long run. Kind Regards, Metropolitan Plumbing. 767503Similar opinion? Write a review on ieatwords.com.au!
SeanMetropolitan Adelaide, SA
- 2 reviews
- Verified customer
Fantastic work
Service with a smile. Proficient & excellent.
Thank you so much joe for coming out on a Friday to sort out a few issues around the house. Your professionalism is second to none.
767739
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we really appreciate your support with sharing your experience. Our aim is to surpass our Customers expectations at each job we attend and we take great pride in the knowledge, expertise a... Read more
nd professionalism our technicians provide to our Customers on a daily basis. Kind Regards, Metropolitan Plumbing 767739Similar opinion? Write a review on ieatwords.com.au!
Raymond C.Metropolitan Adelaide, SA
- Verified customer
Job no. 764290
Worried about our sinking pavers, thought we have a leaking/cracked storm water or sewerage pipe, called for a camera inspection. Chris came and carried out the inspection. He was quite efficient and explained thoroughly the findings to us. Happy with the findings..
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Providing detailed explanations of outcomes assists our customers in making informed decisions that suit their needs. We are pleased we were able to help on this o... Read more
ccasion. Kind Regards, Metropolitan Plumbing. 764290Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Gas Leaks
Chris was so helpful, he picked up so many faults in the gas work I wasn’t even aware of. He and the office staff were so flexible and very friendly.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we really appreciate your support in sharing your experience with us. The skill of our technicians is complemented with on-going training to ensure the most up-to date methods are used so y... Read more
our faults can be diagnosed safely and efficiently. Kind Regards, Metropolitan Plumbing. 764183Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Good job done quickly with little fuss - job 764262.
My hot water service sprang a leak, shorting out the electrics in my apartment. Chris came early and quickly identified the problem and clearly explained the process of replacing my hot water service. Kosta completed the job with a great attention to detail. Both Chris and Kosta were super courteous, helpful and respectful.
1 comment
Customer Service M.Metropolitan Plumbing
We pride ourselves on the knowledge and expertise our technicians have on Hot Water systems and our plumbers are extremely proactive to ensure long term solutions are provided and your home is safe an... Read more
d livable with minimal impact to you or your family. Kind Regards, Metropolitan Plumbing 764262Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Gas leak
Job number 764178
Streamlined booking process though head office very efficient technician arrived within the hour
Was able to identify and resolve issue with gas cootop leak and make compliant
Thanks to chris
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic review. As an emergency plumbing company, we strive to always have plumbers on standby who are able to attend to your call right away. Our skilled technicians hav... Read more
e the knowledge and experience to diagnose your issue in a timely and efficient manner. Kind Regards, Metropolitan Plumbing 764178Similar opinion? Write a review on ieatwords.com.au!
MelissaMetropolitan Adelaide, SA
- Verified customer
763542
Excellent service by Daniel and Caleb. Plumber out same day. Advised was under warranty and saved a whole lot of money. Would recommend this company to anyone. Thank you very much
1 comment
Customer Service M.Metropolitan Plumbing
You're welcome and a big thank you for this great review. We strive to always have technicians on standby who are able to attend to your call right away. A large proportion of our work comes from Cus... Read more
tomers who have returned due to great service or referred Customers. Kind Regards, Metropolitan Plumbing 763542Similar opinion? Write a review on ieatwords.com.au!
MelMetropolitan Adelaide, SA
- Verified customer
New hot water system
Chris was punctual and got the job rolling quickly. Kosta arrived to complete the job. It was a big job to convert my 2 storey in roof system to a new mains system. Kosta completed the job the same day. Nothing was too much trouble. He explained everything and made sure the customer came first. Very friendly and great service. Would definitely recommend this company and would have no hesitation to use this service again in the future.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. No job is too big or too small for Metropolitan Plumbing and we are always happy to assist with having your problems resolved quickly and efficiently to... Read more
ensure your home is safe and livable again with minimal impact to you. We look forward to taking care of your future plumbing needs. Kind Regards, Metropolitan Plumbing.Similar opinion? Write a review on ieatwords.com.au!
LouiseMetropolitan Adelaide, SA
- Verified customer
763265
Thanks Daniel for installing my hot water system today. You were very professional, thorough and informative and the job was done with care. I would recommend Daniel for excellent service. Louise
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. We pride ourselves on the knowledge and expertise our technicians have on Hot Water systems and our plumbers are extremely proactive to ensure long term solutions ... Read more
are provided. Kind Regards, Metropolitan Plumbing -763265Similar opinion? Write a review on ieatwords.com.au!
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Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 791963