CarolGreater Melbourne (Outer), VIC
- Verified customer
Thank you
I needed a plumber to fix a water leak Friday night. Matty from metropolitan plumbing came and stopped the leak, returned next day to complete. He did a great, professional job. Very happy customer.
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DarylGreater Melbourne (Outer), VIC
- Verified customer
Great service
Very happy with metropolitan were on time, Peter was very friendly and fitted our new heater in on the same day, would recommend metropolitan plumbing to friends and family. Job well done
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- Verified customer
Job no. 792178
I found metropolitan plumbing to prompt & curtious. Very professional in there business dealings.there diagnostic problem solving was very thorough. I would highly recommend this company. More than happy.
Cheers Norland
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Hannah B.Greater Melbourne (Outer), VIC
- Verified customer
Fantastic
Fantastic service. Was able to very quickly identify the problem and plan for it to be fixed when we had another plumber come out before and they were not able to identify the problem.
Job reference 791930
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- Verified customer
Replaced hot water service
792026 Daniel & Peter
Arrived promptly on time, worked professionally, knew their work cleaned up after themselves, good advice, would recommend to any of my friends, would use them again for any plumbing work
1 comment
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Senna C.Greater Melbourne (Outer), VIC
- Verified customer
Blocked drain
Had a blocked drain, had Callum come out & clear it with no fuss. Was a pleasure having him at our property. Will use again in the future for sure happily
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we really appreciate your support in sharing your experience. Ensuring our Customers have peace of mind at every job we are called out to be a high priority for us. A large proportion of ou... Read more
r work comes from Customers who have returned due to great service or referred Customers. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
KimAU
- 4 reviews
- Verified customer
Horrendous prices
We were charged $960 to change a basin hob set in the bathroom. We booked via Jim's Plumbing. The invoice was not itemized.
The plumber himself seemed really nice and we think he did a good job, however we were left feeling extremely ripped off, and he also lied about knocking off the call-out fee, as confirmed by the company. They take advantage of people who don't know any better.
We've told family, friends and colleagues about our experience and they were all shocked at the price. I see other reviews on here now that have had similar exper...Read more
iences, being charged WAY too much, for little amount of work and parts. Jim's also advertised that there are no extra costs for weekends/after hours, so it can't be more expensive because of when we booked. They finally sent us the itemized invoice 3 days later after we hassled them for it, and they charged over $500 for 1.5hrs labour which is RIDICULOUS. The rest was for the parts (which would not have cost them that much) and call out fee.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
scumbags
Paid $120 in advance via Credit Card for these guys to come on site to diagnose a leak.
Due to the leak being hidden behind the wall, the guy bought no tools to do any basic leak detection checks and demanded a $499 fee to cut down my plaster walls to find the leak (does not include repairs or putting the wall back together). Told him why should I pay him to cut my plaster walls in random locations when I could cut the plaster wall myself to find the leak for free.
Kindly showed him the door. PS, he offered to change a specific joint for $1...Read more
.3k which may not even be the cause of the leak. Also just noticed on my invoice that they have conducted tests on the leak. I can assure you, the only work the plumber did was take his shoes off before entering the house.1 comment
Customer Service M.Metropolitan Plumbing
Geoff, it was evident where the water was coming from, and to access the leak the gyprock needed to be cut and removed. You declined for the work to be done. We have an extensive amount of tools and ... Read more
technology to locate leaks, however, in this situation it was not necessary to use them because it was obvious where the leak was. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
devastatedVictoria
- Verified customer
Absolute rip offs - AVOID THIS COMPANY
My 15kWh ducted air conditioner failed right in the middle of a heat wave.
I could not get anyone to come out to look at the problem for days and then found Metropolitan who could come out when I called them. They just looked at the unit specification plate and told me that the unit was using the banned gas and could not be repaired, and that it could not have the now approved gas used. They quoted $24,000.00 to install a new outside unit, roof unit and piping. I have since found out that this should have been a $10,000.00 to $12,000.00 job, I...Read more
also found out that the gas could have been replaced with the new gas which would have saved me the installation of a new system. I am now $10,000.00 to $12,000.00 poorer than I should have been, and would have been even less poor if they had fixed my original unit. This company is a liar and a total rip off, with no business scruples AVOID THIS COMPANY!! I would have liked to have given a negative star rating if it existed.2 comments
Customer Service M.Metropolitan Plumbing
Thank you for your feedback, however you will see from our competitors’ prices that the pricing we have given you is comparable, especially as we are installing a complete brand new unit which will s... Read more
ervice your house completely and sized correctly so that you don’t have similar break downs. Yes you can get far cheaper types of air-conditioning systems. However with what we discussed with you on site and advised would be your best option, we still stand by and will not install an option we believe will perform adequately. Kind Regards, Metropolitan PlumbingWhat competitor’s prices are you referring to? You have not provided any information from any source, it sounds like you are just trying to justify your over pricing by fictitious and misleading infor... Read more
mation. Your organization did no sizing of the replacement unit, they just replaced what I had with the exact same brand and size replacement unit, another lie.Similar opinion? Write a review on ieatwords.com.au!
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ClintGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
AVOID THIS COMPANY!
A technician from Metropolitan came out to look at our split system air conditioner. He brought in no tools, didn't test anything, and told us we needed a new air conditioner. He quoted us $5000 for the unit plus installation (the unit he recommended is $1200 at Harvey Norman). He didn't mention that it would leave a huge hole in the wall which we would need to get another tradie in to repair. We paid over $140 for this visit.
Then another guy from another company (Nortan) came to give us a free quote on installation a new air conditioner. He ...Read more
2 comments
Customer Service M.Metropolitan Plumbing
Clint, the $4,000 that we quoted includes the installation. We sized the unit you had existing, as it was too small for your room and included repairing the wall, in which a larger hole would have be... Read more
en evident. It is important that we are quoting apples for apples and we feel we have given you the best options. Kind Regards, Metropolitan PlumbingYour comment is misleading in the following ways:
1. the quote was for $5000
2. I was told on the phone that the quote did not include repairing the wall... Read more
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Glenn S.Greater Melbourne (Outer), VIC
- Verified customer
Same day service for a new air con unit
Last night in the extreme heat our old evaporative air conditioner died :-(
This morning I rang Metropolitan Plumbing.
They had a technician here straight away who diagnosed the fault and walked me through the issues and provided prices to fix it or replace it.
I chose to replace it. They arranged a new unit, a skip bin to take away the old unit, gave me interest free payment options on the spot so I didn't have to take a hit financially and then came and then sent a team to install it same day.
By the afternoon it as 40degrees outside but nice and cool inside.
...Read more
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 782878Similar opinion? Write a review on ieatwords.com.au!
ChrisGreater Melbourne (Metropolitan), VIC
- Verified customer
Out with the old in with the new
Just bought this house. New heating and cooling gives us peace of mind. Metropolitan were fantastic. They removed, installed and cleaned up all in one day. I certainly would recommend them.
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic review. Providing a professional and informative service is a priority of ours at Metropolitan Plumbing and we aim to surpass our Customers' expectations at each j... Read more
ob we attend by efficiently and effectively resolving your plumbing needs every time. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
NimalGreater Melbourne (Outer), VIC
- Verified customer
Total Ripoff
I have call Metropolitan for to check the water leaking from my Airconditioner. They have asked me to pay the diagnose fee $141 before coming to inspect. Once the guy arrive he did not do any service and too lazy, left without doing anything. The water still leaking its utter waste of money paying these guys. Total rip off!!!!
1 comment
Customer Service M.Metropolitan Plumbing
Nimal, we feel that it is more than fair to attend your property and charge only $141 to come and diagnose the fault on the air-conditioner. You’ll find this is cheaper than most of our competitors. Kind Regards, Metropolitan Plumbing 780757
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Sharon B.Greater Melbourne (Outer), VIC
- Verified customer
Fast service that goes the extra mile
A pipe burst in my kitchen wall. Ryan from Metropolitan came promptly, noted that the water pressure was too high (after recent watermain works), fitted a flow restricter & fixed the pipes really quickly. Then Shane fixed the brick wall and painted it so it looked good as new. He even went the extra mile painting another section of wall (from a renovation I'd had done 10 years ago) so the house looks better than before!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your fantastic experience. Providing a fast, professional and informative service is the number one reason our Customers choose Metropolitan Plumbing. Our technicians are proacti... Read more
ve in providing long term solutions so you can avoid these problems in the future. Kind Regards, Metropolitan Plumbing. 778636Similar opinion? Write a review on ieatwords.com.au!
SteveGreater Melbourne (Metropolitan), VIC
- Verified customer
Great service on Xmas Day!
Our Hot Water Service stopped working on Xmas Eve. Metropolitan sent a plumber on Xmas Day. Ronnie, provided us with a quick assessment and options for repair or replacement. His good explanations made it easy for me to make an informed decision. The repairs were done in the spot allowing us to enjoy Xmas Day. Thanks Ronnie!
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. . Customer satisfaction is a high priority for us at Metropolitan Plumbing and we strive to attend to all our Customer's needs promptly. Kind Regards, Metropolitan Plumbing 775621Similar opinion? Write a review on ieatwords.com.au!
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Ana and Andrew
- 2 reviews
- Verified customer
Great work. Great Service.
We had a water leaking problem. First thing Jayden had to do was find the problem. This was done very quickly. Told me that it was a crack in our old solar panels that had heated up our former water system. Because I didn't have the correct i.d Jayson needed to come the following day. This was very impressive as this was about week before Christmas. He returned the following day & got the necessary details. Gave us the decision of how we pay, we could pay no interest over 1, 2, 3 years. He Told me that the gentleman who would put the new hot w...Read more
ater service in for us would arrive in about 1 hour. This gentleman turned up in about 45 minutes & also an excellent job. We have been sent the compliance certificate and other necessary documents within 2 weeks, which is very impressive given the christmas holiday period. Melbourne Metropolitan plumbing, via Jim's plumbing would be our go to should we need a plumber again in the future.1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan PlumbingSimilar opinion? Write a review on ieatwords.com.au!
LITSAGreater Melbourne (Metropolitan), VIC
- Verified customer
Fantastic service 777129
My water system didnt need to be updated but nathan come over after my brother cut the gas and water pipes!!!! Ronnie T come and installed an aquarium max hot h2o heater and did a great clean job.. now I love it! Wish you the best R :) LM
1 comment
Customer Service M.Metropolitan Plumbing
Thank you, we are pleased to know that you are happy with the service we provided. Customer satisfaction is a high priority for us at Metropolitan Plumbing and we strive to attend to all our Customer'... Read more
s needs promptly. Kind Regards, Metropolitan Plumbing 777129Similar opinion? Write a review on ieatwords.com.au!
JblomGreater Melbourne (Metropolitan), VIC
- Verified customer
Hot water repair
Service was awesome and he was very polite, punctual and spot on on the job. Found the problem instantly and fixed it in no time. Job number 776996 will use service again
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Metropolitan Plumbing and our dedicated team of technicians are always on hand to ensu... Read more
re you receive a prompt and reliable service every time. Our technicians take pride in their work and the end results speak for themselves. Kind Regards, Metropolitan Plumbing 776996Similar opinion? Write a review on ieatwords.com.au!
Michael I.Greater Melbourne (Outer), VIC
- Verified customer
Great service!
Simon arrived on time and was extremely professional, well mannered and friendly. He diagnosed the problem in minutes, explained it and carried out the job perfectly and in an extremely timely manner, would highly recommend this company!
job #776557
1 comment
Customer Service M.Metropolitan Plumbing
Thank you for your fantastic review. Our technicians' knowledge and expertise enable us to be a leader in our field and we pride ourselves on the high quality work our technicians deliver to our Customers. Kind Regards, Metropolitan Plumbing 776557
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Zak S.Greater Melbourne (Inner), VIC
- Verified customer
Company Service
I was just charged a certain amount which was later reviewed and adjusted.
I would recommend this company and the after service they provide you is excellent.
Although i was initially shocked, after a thorough phone call explanation and discussion, my opinion of their service and commitment is exceptional.
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The reviewer stated that an incentive was offered for this review
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Customer Service M.Metropolitan Plumbing
Thank you for your support in sharing this great review. We pride ourselves on the knowledge and expertise our plumbers have on hot water systems and our technicians are extremely proactive to ensure ... Read more
long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind and being polite and courteous is all part of our service. Kind Regards. Metropolitan Plumbing