Reviewer Photos & Videos
Great Store
"The store was well laid out, lighting was bright enough to make shopping easy without being harsh. The staff was excellent."
“I would recommend the Launceston location to anyone who was looking for a beautiful piece.”
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DanielGreater Melbourne (Outer), VIC
A Warm Journey
the whole experience was a warm journey making me look forward to the next visit, the girls in the store made me feel welcome and i look forward to my next experience
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MK D.Southwest, VIC
Where is my ring MH?!?! stop the lies!!!
Where is my ring MH!!!!??? After the 10th interaction with your 'customer service team' I am in tears! My engagement ring that was entrusted with MH Geelong store is now missing. I was told it was there, then not, then it was back at Geelong, then it was in the workshop...lies lies lies. I was finally given a tracking number for my ring to be retured via courier, 5 days later the tracking number had not been lodged with AusPost. After ANOTHER call I was told it would be sent. The parcel arrived today and guess what.... NO RING!!!!! I received s...Read more
ome random pair of earnings, NOT MY 1.5 carat platinum solitair diamond ring with a value of $18,000 (not purchased from MH). No note or message, nothing! Have you given my ring to someone else? Are the earnings a decoy to find more time to find my ring? No one is telling me the truth, I keep being told someone will call. I have gone ahead and made a call for myself and lodged a police report. Tell the truth! The emotional pain for this extremely valuable item, both financially and emotionally is unbearable. I just need the TRUTH!1 comment
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Excellent customer service & beautiful range.
The server I had met me on my level and maintained a professional image for the brand during my purchase. Was very knowledgeable on the products and after care also.
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Such a beautiful range.
How do you decide on only one piece. Easy..You don’t. Great value for money and great variety. The care and deals are what I love most of all. Thank you
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The reviewer stated that an incentive was offered for this review
FionaHunter Region, NSW
Great customer service and outstanding range of jewellery
My in store experience exceeded my expectations of customer service. The range of fine gold earrings was outstanding. I’ll be returning in future. The customer service team understood was I was looking for and were courteous and helpful.
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JasmynGreater Melbourne (Metropolitan), VIC
Shines bright like a diamond !
Michell knew exactly which ring I was looking for and although it wasn’t in store she found It online ordered, sized my finger correctly & got me the best possible price and 2 weeks later It shining bright like a diamond just as Michelle at Dfo Essendon! No pressure, just thorough, warm customer service .
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Thank you for your help .
I was so pleased with my purchase . I bought a ring that needed sizing and was able to get it sized very quickly and wearing my ring everyday I love it so much . I first went into purchase a ring but was told the sizing may not be available in this ring so I thought long and hard about choosing another ring and I am so glad that I did. Thank you for giving the experience to enjoy a pleasant opportunity to buy some thing else with out being pressured to buy . Thank you Kay.
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I love Shopping at Michael Hill Store
Very Satisfied Excellent The Jewelry are Beautiful and the range
and quality are Outstanding I wouldn't Shop any where else the service was excellent and Staff are always helpful it is 30 words
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KatieSydney, NSW
Maintained regular communication. Personalise our experience and give great advice.
Our jeweller was very knowledgeable and made our experience very personalised and positive. Excited for more milestones to come to revisit and make a purchase through the Parramatta store. Thanks again.
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kylieSouth East Queensland, QLD
- 3 reviews
Exceptional
Recently went to Michael Hill in Ipswich... Wendy served me and her efficiency and patience in making my experience exceptional must be applauded ..... I don’t shop in this centre usually but will definetly go back to this store again...
The other staff members were friendly and polite and nothing was a concern... they all worked together well as a team.... Thankyou so much x
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Nicole LSouth East Queensland, QLD
Fantastic Customer Service
Loved my recent experience with Michael Hill at Browns Plains QLD.....The sales lady was very interested in all that I was saying and very helpful.....the other two attendants there at the time were super amazing as well and so nice...."
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DonnySouth East Queensland, QLD
- 2 reviews
Best jeweller around
Always gone to Michael Hill for jewellery good quality beautiful pieces recently went to Mt Ommaney and was served by Alicia could not of asked for any more she got the kids involved picked out a nice affordable piece made it very enjoyable won’t go anywhere else
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Nimmy J.Peel, WA
My experience at Michael Hill
"Just wanted to share my experience in Mandurah store. I had a lovely lady helped me to buy my perfect set of earrings.She explained me about the products very well. Helped me to choose the best one among others. Also was very helpful in everything as I had my toddler with me. I’m so grateful and will be visiting you again. 100% satisfied with the product and the staff.
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Ben 13Metropolitan Adelaide, SA
A pleasure
Great range of products the ladies working at the time were very positive and helpful.
Paid less than i expected to and recieved helpful advice on more than just the jewelry.
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Jennifer C.Mid North Coast, NSW
Just the best customer service
Brought my bridal wedding set and my fiancee engagement a nd wedding rings also, this was our first time buying from Michael Hills. Because of our wonderful experience I recently brought necklace and earing set, because of how nice the pieces were and excellent customer service. My fiancee was going to buy me a watch for my birthday coming up in a few months, but since the staff know my style and promoted it so well, he brought the watch at the same time as the jewelry purchase.
The staff are great and are enthusiastic to just let you brouse and if you decide to purchase are great with deals and all paperwork required. Good job keep it up.
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NikSydney, NSW
Always enjoying shopping with this shop
Always happy to go to the parramatta branch to get jewellers, as a gift or bonus for myself. All staffs there are so friendly especially Eva and Riza. Their professional opinions can always help me to find the perfect one, and they always so patients and show me different range of designs.
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RhondaGreater Melbourne (Outer), VIC
Happy Birthday shopping
Messina at Fountain Gate MH thank you
She introduced herself to us, gave us options and did not push for a sale, we ended up spending more than we intended because of her knowledge and patience with us
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Fantastic customer service
"Both team members from Frankston and Karingal stores didn't make me feel rushed and took their time to listen to what I wanted."
I was very satisfied with the product that was purchased and it was at an amazing price
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The reviewer stated that an incentive was offered for this review
Such a nice store!
The saleswoman was genuinely friendly. She asked about our son and showed interest in how old he was, what he liked and happily spoke to him while I was looking at products
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Questions & Answers
Matthewm8asked
I think I got indirectly scammed by Michael hill. I bought a stud earring, it got sent but I wasn’t home at the time. I went to the post office and they couldn’t find the number but told me to come back a few days later. I got sidetracked so it had been over 10 days which meant it got sent back to them. I contacted Michael hill and they said they are looking into it and will send it again. It’s been ages now like a month. I’m done playing games how do I get a refund?
1 answer
Customer S.Michael Hill
Hi Matthewm8
So I am able to investigate your comments further can you please send me an email to [email protected] with Attn Tracey in the subjest line advising your order number.
Kind Regards
Tracey
Sue B.asked
How do I find out the size of the michael hill flower stud diamond earings
No answers
Richard Sasked
Are you positive spamming your ratings? Remarkable that you get a huge bunch of really positive ratings all in the same 2 week period. And they even read like the same person wrote them, with the odd deliberate spelling mistake thrown in to disguise. And your overall stats don't look typical of a good company's, they are clearly distorted. People seem to mostly dislike you or think you're brilliant. Nothing much in between.
4 answers
Got to love how people are giving 5 star ratings to their stores after getting such wonderful service over the past week or so .. when all their stores have been closed for the past month, think the only person still working for them is their review writer
Awesome point. Nice one Sptitzer. But, gee, if it's that good when they're closed, just imagine how awesome they are when they're open! Product Reviews take note!!
It’s interesting that all of their stores are shut but they are still getting positive reviews about in-store experiences!
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Customer S.Michael Hill
Dear MK D
Thank you for taking the time to provide us with the details of your experience. I believe you have now been contacted by our Management team and a resolution is being found.... Read more
Kind Regards Tracey