Do not buy! Do not buy! Do not buy any microsoft device! Have you seen all the negative reviews? Has anyone from Microsoft replied to any of them? That is what you get when dealing with Microsoft: "You are in trouble? We don't care!".

I damaged the SD card slot on my Surface Book II. That happened just before I sent the item to Microsoft in Sydney to fix its charging issue (which now I know is a common problem). I was just hit hard when I heard that they can't repair my device's charging problem because the SD card slot is broken!!! No one to...Read more

After 11 months the connection between the keyboard and screen resulted in the keyboard not being usable. I took this into Harvey Norman where i purchased the laptop. Unfortunately if you have an issue ANY RETAILER of Microsoft laptops must post them into Microsoft be looked at, usually a new latptop is then shipped back to the retailer for you to collect. This means if you have an issue expect to be without a laptop for at least 7 days.

I use this laptop for work so this was extremely inconvenient. After just ONE MONTH of receiving a brand n...Read more

This was a commercial and educational version that i got from my office. If I need to buy it for myself I wont buy this because it is too expensive for the spec that I get. But the PC/tablet itself is great. The screen quality is the best you can find around. However it is not for rough usage. my first Surface is broken in less than 2 years. the screen cracked with no obvious reason (maybe it happened when I carried it around) and I got the constant detact-attact error from the keyboard. The keyboard cannot register some letters too. So the fir...Read more

I moved from a Surface Pro 2017 to this device mostly because I wanted a device with all day battery life and no compromise on power. I wasn't disappointed, this thing is a beast and it just keeps on going. The hardware is second to none, the screen is amazing and the keyboard feels fantastic.

In tablet mode the screen is responsive and the onscreen keyboard works well. I have had absolutely no issues with the screen detach mechanism or the fulcrum hinge.

This is a very solid, well made unit.

As far as the software goes, I'm running Windows...Read more

Bought the surface book 2 as an upgrade from a surface pro. Love the size, and the keyboard is a joy to type on. When detached was disappointed to find that the external sd card as well as the keyboard did not function. Not a deal breaker but managing extra storage had to be rethought.

Battery is impressive - although nowhere near what they claim. The power connector is simply awful and without a doubt the worst part of the surface stable.

The touch screen is simply wonderful and as I do much handwriting, equations, especially in Onenote, it ...Read more

I was using a Samsung Galaxy Note Pro 12.2 for several years before this. While that was excellent for what it was, the Surface Book 2 was better. I got the 512GB version, which I think is worth getting. I take a lot of notes, either handwritten or typed. I travel overseas for 1-2 weeks at a time, 1-3 times per year, as well as many conferences and meetings.

I really was torn between the 13" and the 15", wondering whether the extra desktop real estate was worth it for the 15" at the expense of the weight. I travel light, going overseas and onl...Read more

Short Story: Harvey Norman suggested I get a repair, I go 400km to the MS store in Sydney and they send me back to Harvey Norman after offering a Refurbished model instead of a new replacement model. I now have to go back home to the original Harvey Norman store to get a replacement because the Microsoft store refuses to replace my laptop that's 10 days old with a host of software issues, even after being told over the phone by MICROSOFT themselves, to make an appointment and take it in to get it replaced. (Yes, phone support said it would like...Read more

Bought this laptop to run my business and it has been surprisingly buggy and error prone given its premium price and flagship status. Turning screen on and detaching screen are constant problems. Left clicking on trackpad is unreliable. Accuracy of the pen is terrible and not professional standard for my work. Scaling issues with a second screen through the very expensive MS dock also not good enough for professional work. Text looks horrible on a second screen. Always have problems trying to print. Even have trouble logging in. Face recognitio...Read more

I thought this would be the ultimate top end machine for office and home because I'm mobile often but all it has done is remind me why I hate windows so much. Nice when out of the box but clunky for everything. ….. So I took it home and setup my preferences and app purchases and iTunes for synching my devices.
Two days later I took it to work and had it put onto the company domain.... suddenly Windows decided that it did not like this and it could not control the second domain and turned off the firewall and wiped all the apps as freshly inst...Read more

I update my work laptop every few years and when I heard of the 15inch Surface Book 2 coming out in March this year, I was excited and pre-ordered the device early. I'm a power user for work and use the device for things like 3d modelling, video rendering and coding- so I chose max specs and didn't mind forking out the nearly $4500 for the device.

I was initially happy with the purchase, but 2 months after purchase I started to notice that the keyboard would randomly detach and reattach itself to the tablet. As it was a rare occurence at the...Read more

This is certainly the most expensive, best performing & looking laptop that I have owned. It replaced a 2016 Dell XPS13 carbon fibre laptop. My ownership has not been without problems …. the first unit that I picked up from JB Hi Fi, worked fine, out of the box, until the first update. During the update the laptop locked up & couldn't be rebooted. This was promptly replaced & the second laptop worked fine for about 5 months, when the right hand speaker developed a 'rattly' distortion. On returning the unit to JB Hi Fi, it was replaced again, so...Read more

BEWARE......before you by a Microsoft laptop you need to know the cost of a cracked screen....During the purchasing process of a new Surface Book I asked about screen protection as screen damage is not covered under warranty. I was told there was no screen protector available and that as it was such a superior product that it would take a decent impact to crack the screen. I was, however, strongly encouraged to spend an extra $600+ to get extra warranty cover as the battery is known to have a short life and would need replacing......Having owne...Read more

I bought the surface book 2 a month ago, and I was so in between this laptop and the surface laptop, given the laptop has a sexier look, and much slimmer and lighter. I decided to go with this laptop since its more powerful than the surface laptop.
I was so worried about buying a laptop knowing that all the processing power and the chips are located just on the screen part, and the keyboard is just a keyboard + battery!
Something to note here, is that I didnt try to do any heavy video processing stuff like games.

The good...
- Good design...Read more