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Nerida C.Mid North Coast, NSW
Not up to scratch
Bought in Feb 2017 had problems turning it on and off immediately but it did eventually work ok for about 6 months then it wouldn't turn off again, also life of battery was only 2 to 2.5 yours nowhere near the supposed 8. Contacted Microsoft and they replaced it with a reconditioned laptop in August 2017. This worked ok until March 2022 then the hard drive crashed in this one, Microsoft said as this was out of warranty they would not replace it but I could buy a Surface Pro 4 for $675 ( probably another reconditioned lemon). Now I'm $1200 out of pocket and no computer. Stay away from this product warranty should have been a new product not a reconditioned lemon.
Purchased in February 2021 for A$1,200.00.
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Phuong
- 2 reviews
A defective device was sent to replace a defective device
Just provide an update on my previous review on this product. 3 devices they sent to me in about 1.5 years are all defective, not working. They kept replacing a defective device with another defective device for me. Very very very disappointed.
I bought a Surface Pro 5 in June 2017 with the top specs at more than $3000 plus the Microsoft Complete Package. In the first 1.5 months, the device must be replaced immediately because the Surface Pro became completely frozen if I left it turned on without touching it for a while. And after I left it c...Read more
harging for about 1 hour, the device became very hot. I got the second device as a replacement and again I detected the battery was not charging after a year or so. Note that I rarely use this device, basically, use it when traveling only. This time I detected the malfunction on the night before I was preparing for a 3-week overseas trip, so I contacted Microsoft again in the morning while preparing for my night flight on the same day. It took me nearly all morning until noon to work with the Microsoft Customer Support staff to know that my replaced device is malfunctioning again and needed a replacement. That means I would need to fly on an overseas business trip without a computer although my work requires a computer. Thus, I asked them to refund me and I will send the defective device back such that I can use the refund to buy a new laptop that I can use to work overseas. But they refused to refund me since I bought it for more than 30 day It is still not the end of their very disappointing and unprofessional manner. I got a replacement that is a refurbished and dirty device in March. And again this 3rd Surface stop working immediately after I finished the Microsoft setup. And they marked my cased as RESOLVED when I called them to ask them to fix the third defective device they just sent me.Purchased in June 2021 for A$3,000.00.
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ZetaMetropolitan Adelaide, SA
Don't buy Surface Pro. Frequently Malfunctioning, expensive and terrible customer support.
Don’t buy any Microsoft hardware products unless you want to get defective devices and terrible customer service. I strongly recommend you NOT buy their devices if you do not want to pay the huge amount of money, to get malfunctioning devices, to waste tons of time on fixing the expensive but defective devices, and to travel for work without a computer like me.
I bought a Surface Pro 5 in June 2017 with the top specs at more than $3000 plus the Microsoft Complete Package. In the first 1.5 months, the device must be replaced immediately becaus...Read more
e the Surface Pro became completely frozen if I left it turned on without touching it for a while. And after I left it charging for about 1 hour, the device became very hot. I got the second device as a replacement and again I detected the battery was not charging after a year or so. Note that I rarely use this device, basically, use it when traveling only. This time I detected the malfunction on the night before I was preparing for a 3-week overseas trip, so I contacted Microsoft again in the morning while preparing for my night flight on the same day. It took me nearly all morning until noon to work with the Microsoft Customer Support staff to know that my replaced device is malfunctioning again and needed a replacement. That means I would need to fly on an overseas business trip without a computer although my work requires a computer. Thus, I asked them to refund me and I will send the defective device back such that I can use the refund to buy a new laptop that I can use to work overseas. But they refused to refund me since I bought it for more than 30 days. It is very disappointing and unprofessional. I have felt they cheated their customers by producing such defective devices and it seems like they charged customers with very high prices, keep replacing the defective devices until the warranty package ended. And then customers can actually use their devices in about ONLY ONE YEAR or so with the current malfunctioning rate of their device.Purchased in June 2021.
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Find out how Microsoft Surface Pro (2017) 512GB/Intel i7 - 16GB Ram compares to other Laptops
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happysharkAU
- 4 reviews
- 2 likes
- Surface Pro (2017) 512GB/Intel i7 - 16GB Ram
- Verified purchase
I didn't think it was possible to like a computer this much
I replaced my MacBook with a Surface Pro in July this year. I don't regret it one bit!
The touchscreen and pen are genuinely useful and the ability to detach the keyboard and just use it as a tablet is amazing. It's just fun to use, but doesn't get in the way when you want to do actual work.
It's quite pricey, but the design and quality of the materials is top notch. I *did* have to return my original device, as the screen was bulging at the top - so if you buy one, make sure it's flush with the case. But I think it says a lot about the Surface that I still like it regardless of that fact!
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