Chromagen Midea 170L Heat Pump Questions & Answers (page 3 of 5)

Check the back of your manual, it has a list of error codes. If the code is the same as in our manual, you need to call a technician, but try turning it off at the power meter then back on. If the error comes on again, you have a problem.

Check that the LED light next to the on/off button is on. If this light
is not lit, then the system is not operating.

Yes it does

It does however it does not keep the time and you have to re-do your time settings.
It will just operate with you last mode setting and temp setting.

thank you mike all good we will never run out of hot water our power bill is way down

HI,id try economy mode set temp to 65(or what ever) and Don't set the timer just have the unit turned on.Hope this workes

I would check that your tempering valve.
This valve automatically adds cold water when the hot water exceeds a set temp.
From the manual
"As heat pump water heaters can generate water temperatures in excess of 50°C, regulations require that a tempering valve be fitted to
the heater to prevent water temperatures going to the home exceeding a pre-set safe maximum. A tempering valve must be connected
to the hot water outlet line from the water heater."
If this valve goes faulty you will see the issue you have described.

I don't know if it's right, but it is normal, ours does the same.

Thank you for your answer. In this case what did you have to do, aside from letting it drip? Is your hot water is very hot? mind is. Any suggestions?

Hi, I think you’ll find some of the water is expansion from the water heating up and realising the pressure from the tank and some is condensation from the compressor all of which is normal for this type of system. Sorry for the late reply and rest easy it’s all good

Being a 'newbie', I really can't advise one way or the other John. The best bet would be to access the Chromogen website. There is really helpful information there regarding the pump. I am sure you will be able to find what you are looking for there.

No unfortunately this is one downfall of the unit.

Dave hi ......... am not really the right person to be asking ..... have only had the unit for 5 days so am still learning about it. Perhaps someone else can assist you?

Hi Dave, I have no idea what the disinfected mode is as the installer didn't explain much to me at all but I do know that setting it at 50 is too low, it must be set at 60 which will disinfect itself but also it should only allow hot water out at 50 even though it is set at 60.

Only had solar panels put on the roof last Wednesday so still very new to it. Tried to look up on the internet but have not been successful.
I don't know if you require battery storage to do; we are on tank water so it could be different for you. I am not very helpful, perhaps someone else can offer a solution??

I'd suggest having it run during the warmest part of the day, so perhaps set it to run from 9.00 AM through to 6.00PM. Economy mode means the system will only run on the heat pump. Hybrid mode allows the system to change between the heat pump and the back up electric element. With only one person using the system, you're better off just leaving the system on "economy" mode.

I don't put any time restriction on mine, I do run it on economy though as that is the cheapest setting. I was running mine on 50 degrees but because we were always running out of hot water I have increased it to 55 which has been a little better. I also was told we were buying a 170 lt heater but on it it says 190lt. No matter what it is we cant get 2 showers out of ours where our old unit did it easy.

Judy G; agree with Jamie ...... I usually set it to run between 10am and 6.00pm and if you have solar panels, you get hot water for free! Economy is the most efficient mode in which the system runs. Other than that, study up on the manual and make up your own mind.

You'll find in colder weather the system will take longer to heat, so it'll run longer. However, unlike a normal water heater that's drawing 3600 watts of power per hour, your heat pump is only drawing 700 watts, so it won't be costing much to run. In the warmer months it'll run a lot less. As a general rule of thumb, the system will use around 65% less electricity than a standard water heater.

Mine is the same. Winter it runs more but It's waaaay cheaper than a normal HWS.

The clock is 24 hours. 00:00 is Midnight and 23:59 is 1 minute before midnight;
if you walked out at 3:33pm the clock should read 15:33 or 14:33 (depending on daylight saving).
If you did not set the timer then the unit will run when it needs too.
Take the time to read the manual

It depends on how your installer set it up. Best to call customer service or your installer.

You could try reading the manual.
To check the set temperature
1. unlock the unit by pressing the unlock button for three seconds
2. simply press the up or down button to check (or set) the set temperature.
After 30 seconds of inactivity the panel will lock itself

For manuals go to:
https://www.chromagen.com.au/hot-water/heat-pump
and select your manual (170L or 280L).

I think you can until the hot water in the tank runs out. It will not commence reheating until you reset the settings after your power is back on.

Download your User Manual and all will be revealed.

Hi Nathan. Have you found out the answer to your question? If not, we also had this error and it relates to one of the sensors malfunctioning. We had to have it replaced as did our friends who also purchased this product not long after us. Cost of parts and labour $180. The units were just over a year old. See question and answer further down.

All that will be needed is a power point where the old existing services are and 2 hours for install maximum more than happy to help if required thanks..

Hi
I want to install this hot water system.
Please send me quote and other information

me personally id install it in the garage as long there is sufficient room and ventilation it will be fine and yes if its warmer then the unit will perform a lot better..
more than happy to help if you need the unit installed regards Dan 0408937905

You're able to claim up to 2 systems on your property. If you purchase directly from Chromagen, you'll pay as little as $99.00 installed, for each unit.

If you push the Mode button, you can select either "hybrid" or "E Heater" mode. If you want a quick boost, simply select E Heater. There is an easy start guide on the Chromagen website.

call chromagen direct for a quote some times you can get them supplied and installedfor
$100,i paid $250 all up. worth the call

Thanks Snakeman for your reply, thinking you live in Victoria as the Govt there are offering great Rebates as well as STC's you lucky guys! I probably got ripped off but I was desperate at the time as I had no hot water. I went with the $1800 supply & install including Qld Govt incentive of STC's $900. For people living in QLD Bunnings sell the 170L for $1799

its all in the manual or d/l one

The system should be set to run through the day. The beauty of these systems, is they can utilize solar electricity as it's being generated. If your system has been connected to an "off peak" type tariff, get an electrician to wire it directly to your switchboard. The unit has a timer that can set to run when you like. I'd suggest from 9.00AM to 4.00PM to maximize solar power contribution.