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Disappointed
- 2 reviews
Miele KM3054 wont stop beeping!!!
We just moved into a house with a Miele KM3054 cooktop, everything works beautifully on it except it wont stop beeping until it is perfectly clean, but today even after cleaning it the beeping continued and then it locked itself, and I cant unlock it by pressing the plus and minus buttons for a few seconds like I used to do before. Any suggestions?
Purchased in January 2021.
1 comment
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tammydownunder
- 2 reviews
Thank God We Are Renting!
The Miele cooktop is the absolute worst cooktop I have ever used.
Firstly, if the pot bubbles over, the instant ignite will start clicking and then turns off. I suppose it’s meant to be a safety issue but once it’s dirty, it’s dirty! Just let me finish cooking the meal and then I’ll clean it.
Secondly, the black ceramic part needs to be cleaned constantly. I mean every single time I use it.
Which brings up the third issue of the cooktop beeping. I was cleaning the top and now it won’t stop beeping.
We are building a new house and there is no way I would even consider putting in any Miele product.
2 comments
JoelMiele
Hi, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team will ... Read more
be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Joel.I don’t need to talk to anyone from your staff as I will not be purchasing any Miele products for our new home.
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KripaSydney, NSW
Endless beeps and does not ignite
Keeps beeping and won't let me ignite. User manual is useless and when i called Miele, i get like they were inconsiderate to my problem. They said i have to book in an electrician after many days. What am I supposed to do in the meantime. Very annoyed!
Purchased in December 2021.
2 comments
JoelMiele
Hi Kripa, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team... Read more
will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Joel.Have e-mailed
Similar opinion? Write a review on ieatwords.com.au!
Find out how Miele KM 3054 compares to other Gas Cooktops
Know better, choose better.
ManalSydney, NSW
- 2 reviews
- Verified purchase
The beeping is so annoying its driving me crazy
I don’t recommend this product at all. The beeping sound has all my visitors wondering. Its so annoying that i feel like ripping it off and throwing it. 3 service men came to repair it and there was no change. The cook top was replaced and still the same issue. And the burner just turns off all of a sudden. Was money wasted.
Purchased in January 2021 at Harvey Norman.
1 comment
JoelMiele
Hi Manal, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team... Read more
will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Joel.Similar opinion? Write a review on ieatwords.com.au!
Kheng J TanAU
- 2 reviews
Beeping will drive you crazy!
Same issue with most of the people on the beeping sound they make. Super annoying and the manual did not tell you what's going on or how to turn off! Have to turn off the power to reset it everytime. Spend your hard earn money else where.
Purchased in September 2021.
1 comment
JoelMiele
Hi Kheng, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team... Read more
will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Anna.Similar opinion? Write a review on ieatwords.com.au!
Julie KerinDarling Downs, QLD
I hate this cooktop - it wont stop beeping - how do I stop this?
Every time someone cleans the cooktop and wont stop beeping. It eventually stops. It we dont know how we did it. It is driving us insane. It is a KM3054 - how do we stop beeping. I have read the manual and there is nothing in there
1 comment
JoelMiele
Hi Julie, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team... Read more
will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Jack.Similar opinion? Write a review on ieatwords.com.au!
Rosa P
- 3 reviews
- Verified purchase
AVOID this product - Safety Alarm will drive you absolutely insane.
The worst cook top I have ever had to clean in my life, I use a microfiber cloth with just a touch of warm water and the so called safety alarm goes off, spoke to Miele they advised to use their ceramic cleaning product with a dry cloth, the miele cleaner is like putting polish or wax on a car it needs to be massaged in for ages in order to remove all streak marks. The only way to turn off the alarm is for me to pull out my cutlery drawer and switch the cook top off at the power point my drawer is 1100 mm wide and requires 2 people to put back in so you can only imagine how frustrating this would be. I HATE my cook top so much its awful and was so expensive.
Purchased at Bing Lee Physical store.
1 comment
JoelMiele
Hi Rosa, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team ... Read more
will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Anna.Similar opinion? Write a review on ieatwords.com.au!
lisaGreat Southern, WA
so disappointed in this product.
After months and months of service calls trying many different possible options to rectify my continually beeping cooktop Miele finally decided to replace my KM3054 gas cooktop, well today the service agent came and installed a brand new KM3054 and guess what the new one has exactly the same fault... still continually beeps every time you clean the glass surface and to top it off today my Miele CM6310 coffee machine dies - 3 months out of warranty!
Purchased in June 2021 at Miele.
1 comment
JoelMiele
Hi Lisa, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team w... Read more
ill be in contact as soon as possible? Please reference your Product Review username so we can identify you. Kind regards, Anna.Similar opinion? Write a review on ieatwords.com.au!
Audra E.Sydney, NSW
- 2 reviews
Poor design, unable to unlock easily - had to turn the power off to reset the stove.
Really poor design, stove locks when you wipe it or anything set on it - we couldn't unlock it by following the directions and had to turn off the stove to reset it. No clear troubleshooting instructions from Miele. Would never buy any more appliances from Miele.
Purchased in May 2021.
1 comment
JoelMiele
Hi Audra,
Please accept our sincere apologies for the inconvenience. We are not sure what exactly you are being locked out on, or if there are any fault messages which would give us a better understa... Read more
nding of the problem. We would say that the electronic control has detected what it thinks is a boil over or spill, so has shut down. The controls are designed to do so if more than one 'touchpad' is operated at any one time. This is the same as moisture laying across, or a cloth, be it damp, or dry, sitting on the glass, or even a pot partially across the control area. The controls are not sure of the command requested, so sets of an audible beeping alarm, to warn you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Miele KM 3054 compares to other Gas Cooktops
Know better, choose better.
SimmoKellyville
- Verified purchase
Working well but sent 2nd hand product
Plumber installed gas cooktop last week and noticed rust marks along the whole edge on one side. Brand new product purchases for 3499. Really disappointing as I purchased several Miele products for kitchen. Pay a premium for product and you expect it to be of premium standard. Miele you have really let down a regular customer.
Similar opinion? Write a review on ieatwords.com.au!
Paul
- 2 reviews
- 1 like
No more Miele. Just Hype
When we did our kitchen renovation we went with Miele. In march 2016, we purchased Microwave, dishwasher, 60cm Oven 90 cm Gas cooktop, 90cm Range hood. All miele. Mainly due to the fact that they advertise and brag about their quality and customer service. Unfortunately we soon recognized that its all hype and realized that buying miele was a stupid mistake. Here are some true facts
1. Customer service : Horrible. They charged me $175 for a customer service call. They seems very rude and authoritative. You will feel like talking to a rude po...Read more
lice officer. They operating hours are NOT convenient. 2. Product quality : Nothing more than any other brands 3. General product usability : very hard. The manual would not cover many things and very vague. Complex menus and very difficult to follow. we are planning to create a step by step instruction and keep it. Our gas cooktop ($3400) keeps beeping and not sure why its beeping and don't know how to turn this off. Unfortunately the tech support service doesn't work after 5:00 PM. Finally we stopped it by turning off the power supply to the cook top. I would not buy another miele.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dineeshaasked
HORRIBLE COOK TOP EVER,after all Miele hype we bought this cook top,no reason for it to beep when turn on low flame.Make me frustrated with click sound.Still keep making click sound after the burner is on.My two front burners stooped workings after 2 years warrant finished.Now there is a call out fee of 179$,which is a rip off.
1 answer
JoelMiele
Hi Dineesha, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team will be in contact as soon as possible? Please reference your Product Review username so we can identify you. Kind regards, Anna.
franca p.asked
What does my cook top turn itself off and then begin beeping
2 answers
Usually it means you have some object on the stove and it thinks it’s a fire hazard, so it turns itself off and starts beeping. Ensure you don’t have any additional objects on the cooktop while the burners are on
JoelMiele
Hi Franca
You may also troubleshoot this issue by visiting our Service Booking portal https://www.servicebooking.miele.com.au/ . If the issue persists and you need to book a service you may do so via that link, or call Miele on 1300 464 353.
Kind Regards
Anna
Audra E.asked
I cannot unlock my gas stove, tried pushing both the plus and negative sign together to wait and hear the beep - but it won't unlock the stove. Any advice or tips?
2 answers
We turned off the power to it and it reset the stove and unlocked it. Only way to make that work. Would never buy one of these again.
JoelMiele
Hi Audra,
Please accept our sincere apologies for the inconvenience. We are not sure what exactly you are being locked out on, or if there are any fault messages which would give us a better understanding of the problem. We would say that the electronic control has detected what it thinks is a boil over or spill, so has shut down. The controls are designed to do so if more than one 'touchpad' is operated at any one time. This is the same as moisture laying across, or a cloth, be it damp, or dry, sitting on the glass, or even a pot partially across the control area. The controls are not sure of the command requested, so sets of an audible beeping alarm, to warn you.
The 'Operating Manual' has no mention of this type of issue in the 'Problem Solving' section, exactly, but does mention to turn off the unit with other problems, if previous advice has not worked. Please be aware of cleaning and then drying the control area straight away after spills, or when cleaning after use. Then to ensure that the control area is not covered in any way whilst in operation.
If you would like further assistance with this, please contact us on 1300 464 353 (Australia), or visit your local Miele Experience Centre where our Miele specialists can assist with any questions. You can find your nearest location here: https://www.miele.com.au/domestic/miele-centers-2242.htm
Kind regards,
Anna
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JoelMiele
Hi, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact number... Read more
to [email protected] and a member of our team will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Joel.