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Does not do what it is supposed to do. Poor customer service
The dryer was faulty. Dried on delicates and on gentle tumble at over 50 degrees Celsius destroying my clothes. Clothes always still damp. Needed to be restarted multuple times to complete a load. Returned for refund and it has been over a month since it went back with no sign of the refund. When I call I am told someone will call me back with a solution and no call. I am not impressed with the customer service at all.
Purchased in March 2021 at A. Cummings & Co. for $1,999.00.
1 comment
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annieexplorerWide Bay-Burnett, QLD
- 37 reviews
- 1 like
Perfect dryer
Miele dryer T 1 eco - I purchased this as a combo with Miele washing machine 2 years ago as they were having a deal that if you purchased a washing machine the dryer was half price.
It can be stacked on Washer or wall mounted
Quite functioning
I have found it to be quite efficient and muliple of drying options to select from ie minimum iron.
It withdraws the water into a container that can be removed and the water is safe to use for the garden.
Vey happy with purchase.
1 comment
JoelMiele
Thank you Annie for the lovely feedback! Glad to hear you're enjoying the dryer!
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Sheppy S.
- 2 reviews
Had an issue - Miele responded and resolved it quickly.
UPDATE - 28/01/2020: I replied to Miele via the link provided in the comment they responded with below. I was quickly contacted by their support and they organised for a tech to come out to our place and upgrade the dryers firmware. I've only tested it by watching it run for a short time empty however, it now turns forwards and then backwards a lot more regularly (the problem with sheets ending up tangled is due to the dryer running in one direction for too long and not reversing for long enough). At this stage, I really believe the issue has b...Read more
een resolved. I'll give it a good workout later this week when it comes to bed washing day though! Thanks to Miele for quickly jumping on this and providing a solution. I've altered the rating due to this. INITIAL REVIEW - Our first one was replaced under warranty due to faulty drum and compressor. It used to tangle linen into a tight, twisted ball. We got a new one (they updated the replacement to this model), and it does the same. I've tried every setting to no avail. Linen ends up very tightly tangled and twisted inside itself. I've just spent 10 minutes trying to untangle the last load. Then, because of this, everything is still wet, so I need to run it 1 or 2 times more to dry.
3 comments
JoelMiele
Good morning
Please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our t... Read more
eam will be in contact as soon as possible. Please reference your Product Review username so we can identify you.Hi Anna / Joel. I've done as you suggested and the issue appears to have been resolved today (fingers crossed!). I've altered my review based on this.
JoelMiele
Great to hear this has been resolved! Don't hesitate to reach out to the email above if you have any further issues and we can assist. Kind regards, Anna.
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Find out how Miele TCE630WP compares to other Heat Pump Clothes Dryers
Know better, choose better.
This is rubbish dont want to live with it
This dryer is terrible. Two queen sheets all caught up together not dry. One queen doona couple small items not dry. Certainly not Eco have to put things in twice to dry. Had Miele for 12 years this generation hopeless it is less than year old and I am replacing it No fluffing plenty of balling up of bedding all the time
1 comment
JoelMiele
Hi Irene, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team... Read more
will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Jack.Similar opinion? Write a review on ieatwords.com.au!
MichaelGreater Melbourne (Metropolitan), VIC
Definitely Do Not Buy This Dryer
The worst of a line-up of products that are not reliable and expensive to fix, this dryer firstly doesn't dry clothes (ie. doesn't do what it's supposed to do), repeatedly has error F066 displaying (despite already having it's main logic board replaced), and rolls bed linen up in to tight balls that will never dry. Searching for reviews on this product, I see that these issues are known faults with this particular model.
Miele have been utterly unsympathetic to the fact that this machine has not worked since the day it was purchased. We have...Read more
requested that the machine should be recalled with no action forthcoming, even after repeated calls from us and missed commitments from Miele to followup and call back. We're not only totally disappointed with this product, but with Miele's customer service which is way below what could be expected as reasonable from a company that claims to sell at a premium level. When we first purchased the product, Miele sent a letter opening with "Dear Valued Customer" - honestly I have to say that this is not our experience....Purchased in December 2021 at Harvey Norman Retail Stores - Appliances for $2,354.00.
3 comments
JoelMiele
Hi Michael, I'm sorry to hear about your experience and would like to look into this further with you. If possible, can you email your full name and best contact number to [email protected] and ... Read more
a member of our team will be in contact as soon as possible? Please reference your Product Review username so we can identify you. Kind regards, Anna.Hi Anna, thank you for your initial response, I've emailed details as requested.
JoelMiele
Thanks Michael, I have received your email and we will be in contact as soon as possible. Kind regards, Anna.
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Do not buy! Terrible dryer - fan of Miele till now.
This is actually a swap out and a slightly newer version of the machine I originally bought. Unfortunately it shows the very same fundamental design flaw.
If you intend to dry bed linen, it will simply ball up every time, crumble them beyond belief leaving the ball damp in the middle. Essentially, you will have to constantly stop, untangle and restart.
For clothes and towels it works perfectly.
Miele clearly have fundamental issues to address with these new dryers - the fact they have released them onto the market with such a (testable) flaw makes me wonder about Miele’s previously excellent reputation!
Purchased in November 2021 for $1,400.00.
2 comments
JoelMiele
Hi Alex, I'm very sorry to hear about the troubles you are having with this machine. We would like to discuss this further with you to try and resolve this matter. If you provide your full name and be... Read more
st contact number to [email protected]. Kind regards, Anna.Hi - thanks - I will say this, Miele are certainly trying and called (same day as I emailed them) and have suggested swapping this one out for a newer model that has a specific bed linen option. Finge... Read more
rs crossed! The product may have issues (in this instance, my other Miele appliances have been awesome) but they are showing excellent customer service and are trying to resolve...Similar opinion? Write a review on ieatwords.com.au!
Emma ESouth West, WA
Absolute rubbish
We have had service technicians out three times with the same problem - an F66 error message. Nobody is able to fix the problem and we are left with a drier that does not dry our clothes and the sound of constant beeping to assault our ears. To make things worse, there are no Miele service technicians in our area meaning that we are having to call Miele, then call an outside agency - of which there is just one - to come out and try and fix the problem. The wait time on a technician is generally close to a week meaning that I’m travelling into t...Read more
own with three young boys and using the drier in the laundromat. As a busy mum of three young (and messy boys), a nurse and the wife of a drive in drive out shift working husband, I bought this drier to alleviate some of the laundry pressure. The efficiency is hard to beat as the only electricity it uses is the amount requiring to power the incessant error message alarm.Purchased in October 2021.
1 comment
JoelMiele
Hi Emma, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name and best contact number to [email protected] and a member of our team w... Read more
ill be in contact as soon as possible? Please reference your Product Review username so we can identify you. Kind regards, Miele.Similar opinion? Write a review on ieatwords.com.au!
RitaStrathfield
- 2 reviews
One of my favourite dryers i have used
I can put anything in the dryer together cotton, nylon and it does dryer them perfectly, no crease, gentle on clothes,very quiet. very easy to use with a delay button should you wish to delay the dryer. Led Light.
The filter is the best and easiest to clean, the air Freshener gives it the nice fresh scent and easy to fit.
I cannot fault this dryer.
1 comment
JoelMiele
Thank for Rita for your feedback!
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agilestorm51Sydney, NSW
- Verified purchase
Miele TCE630WP Clothes Dryer
I've only used this dryer on two washes, but these are my first impressions.
It was super easy to set up, however the first time I used it on the Normal Cottons setting was disappointing because the clothes came out damp. The next time I tried it with a full load on the Extra Dry setting and the clothes came out as they should. Dry.
I was also pleasantly surprised that the two sheets included in the second load did not tangle and were fairly wrinkle free. Apparently this dryer has reverse tumbling although you can't see it because the door i...Read more
1 comment
Update: people seem to be having problems with programming as this facility is far from intuitive. Here's how to fix it: To go into programming mode you need to (1) select a program, (2) open the drye... Read more
r door so the green start/stop indicator disappears, (3) now here is the totally unintuitive part. Press the dark area where the stop/start indicator is supposed to be and hold it!!!! (4) Keep holding and close the dryer door. Keep holding. The start/stop sensor will start flashing, but keep holding until the flashing turns to a steady green. Now let go. A few seconds later the panel will go into program mode where you can change the settings. Now you can follow the manual's programming instructions to change preferences.Similar opinion? Write a review on ieatwords.com.au!
Find out how Miele TCE630WP compares to other Heat Pump Clothes Dryers
Know better, choose better.
resusjamMelbourne
- 4 reviews
- 9 likes
- Verified purchase
Quality unsurpassed. 10 star efficiency rating!
Our first Miele purchase and very satisfied.
Clothes come out beautifully dry and dust particles are collected by the filter. We did not realise how much dust particles are otherwise stuck inside the linen and clothes!
No guilt in using it, as it is 10 star energy rating!
Clothes are protected as it turns both ways and dries gently.
Laundry just becomes an enjoyable thing!
Definitely considering changing everything else to Miele later on!
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Questions & Answers
GaryPasked
What is the weight of the machine?
What are the dimensions of the footprint of the machine (I can see the dimensions of the machine outer casing)
1 answer
JoelMiele
Hi Gary, please find all product information via this link https://www.miele.com.au/domestic/tumble-dryers-1575.htm?mat=10632090&. Kind regards, Anna.
Gary P.asked
Hello I have just purchased the Miele TCE630WP Dryer and am looking to hinge the door on the other side as I am close up against a wall. I see there is provision with the screw holes already built into the machine but I haven't been able to find how to do it. I am sitting here with the door in pieces and scratching my head.
2 answers
JoelMiele
Hi Gary, thank you for your question. It is not possible to exchange the hinge side on this model due to the internal configuration, the front panels are used in many different models worldwide some of which may come with the hinge set to the right from the factory. Kind regards, Anna.
OK, no problems, thank you for your kind help Anna
Rinaasked
How do I deactivate the buzzer I hear once the dryer has finished its drying cycle for a TCE630WP dryer? It is extremely annoying.
2 answers
JoelMiele
Hi Rina, please use this link to view the operating manual https://www.miele.com.au/professional/inactivem-user-manuals-177.htm. Type your product as 'TCE 630 WP', download the operating manual and on page 66 are the instructions for 'Buzzer Volume'. Kind regards, Anna.
Poor unintuitive instructions are probably the worst features of the TCE630WP. To solve your problem you need to go into programming mode. To do that you need to (1) select a program, (2) open the dryer door so the green start/stop indicator disappears, (3) now here is the totally unintuitive part. Press the area where the stop/start indicator is supposed to be and hold it!!!! (4) Keep holding and close the dryer door. Keep holding. The start/stop sensor will start flashing, but keep holding until the flashing turns to a steady green. Now let go. A few seconds later the panel will go into program mode where you can change the settings. Now follow the manual's programming instructions to alter the buzzer behaviour.
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JoelMiele
Hi Ali, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name, the state you reside in [so we don’t call you too early] and best contact nu... Read more
mber to [email protected] and a member of our team will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Joel.