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43 questions from our users

Matt

Mattasked

W1 WKH130 WPS PWash&TDos AU

When you replace the cartridges do you need to reset the twin dos or does it do it automatically.



Regards,

Matt

1 answer
Janine
Janine

automatically

Dorotea

Doroteaasked

W1 WKH130 WPS PWash&TDos AU

Hey there, I am having an issue with the maintenance cycle of twindos for compartment 1. In accordance to the instructions, I have filled a container with water, but it keeps saying "insufficient cleaning agent". I tried filling it partially, filling it to the top, restarted the process at least 10 times - still the same message. Meanwhile it went smoothly with compartment 2 from the very first try. Do you have any suggestions?



1 answer
Miele
JoelMiele

Hi, we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.

Craig T.

Craig T.asked

W1 WKH130 WPS PWash&TDos AU

I have water leaking out of both hose brass connections any suggestions

2 answers
Miele
JoelMiele

Hi Craig,

This mailbox was unattended over the Christmas/New year break. We apologise for the inconvenience of the matter. Unfortunately we are not able to determine the issue regarding your washing machine. If you have not already done so, please book a service call using https://www.servicebooking.miele.com.au or call us on 1300 464 353 (please be aware these contact methods are for Australia only).
Kind regards
Joel



Anne
Anne

The water inlet filters may need to be cleaned.
Page 48 miele operating instructions washing machine manual.

Jeff.

Jeff.asked

W1 WKH130 WPS PWash&TDos AU

I don’t receive a message telling me the DOS is empty

No answers
Jeff.

Jeff.asked

W1 WKH130 WPS PWash&TDos AU

There is no message letting me know when the dos is low or empty

3 answers
Melbourne user
Melbourne user

Are the bottles near empty? if not and its been a while since using them, are you actually selecting twindos with every wash as this is not automatic. are rookie error so many people make haha

Jeff.
Jeff.

Hi, I use twin dos 99% of the time. The service guy said I’d get a message once the container where near empty. The machine has never given that information from new I was washing with empty containers until I realised.

Miele
JoelMiele

Hi Jeff, thanks for your question. Unfortunately we are not able to determine the issue regarding this. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353 (as they may be able to resolve over the phone). Kind regards, Anna.

Warwick

Warwickasked

W1 WKH130 WPS PWash&TDos AU

Our W1 washer let’s you start a wash cycle but after about 2 mins stops and call service appears on the screen .

1 answer
Miele
JoelMiele

Hi Warwick, thanks for your question. Unfortunately we are not able to determine the issue regarding your washing machine. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353. Kind regards, Anna

Darby S.

Darby S.asked

W1 WKH130 WPS PWash&TDos AU

My washing machine has Technical fault F0212

Call Miele. Does anyone know what it means?

1 answer
Miele
JoelMiele

Hi Darby, thanks for your question. You will need to book a service call for this issue, as the detergent flow sensor has failed. You can do so by calling 1300 464 353 (Australia) or making a service booking here https://www.servicebooking.miele.com.au/ .Kind regards, Anna.

Maida

Maidaasked

W1 WKH130 WPS PWash&TDos AU

1. I often use the 20 minute express wash cycle for washing a few items. It only does normal wash ( not light wash ) and hence uses too much phase one detergent. I have already reduced the amount of detergent dispensed as I live in Melbourne and have very soft water. For a light wash can I put, say 1 tsp or whatever amount you suggest, of PHASE ONE detergent in the drawer. I don’t need a big bottle of Ultra colour detergent. I would just transfer into a separate bottle a small amount of phase one detergent for this purpose. By the way is Ultra colour detergent the same product as phase one detergent?
2. I find the Miele wool wash very strong in perfume even if I use a small amount. Any suggestions as to an alternative wool detergent for this machine.

No answers
michael S

michael Sasked

W1 WKH130 WPS PWash&TDos AU

hi,
has anybody found out what fault F0220 is for model wkf130pw?

Michael s

1 answer
Miele
JoelMiele

Hi Michael, thanks for your question. There is the potential either the machine has a leak or a software upgrade is required. You will need to book a service call, which you can do here https://www.servicebooking.miele.com.au/. If you have any questions, please call 1300 464 353. Kind regards, Miele.

Louise B

Louise Basked

W1 WKH130 WPS PWash&TDos AU

Hi, I have a new Miele Front Loader W1 washing machine and i put a express wash load on and when i came back to the machine there were no lights on etc. I tried to turn back on - but nothing. checked the power supply - all ok. Can't seem to get hold of anyone at Miele to ask. Has anyone had this happen to them?

1 answer
Miele
JoelMiele

Hi Louise, thanks for your question. If the power supply has been checked and this is fine, you will then need to book a service call. You can book a service call here https://www.miele.com.au/domestic/service-enquiries-3077.htm or by calling us on 1300 464 353. Kind regards, Miele.

Deborah M

Deborah Masked

W1 WKH130 WPS PWash&TDos AU

Getting Hygiene info message. Have done clean machine maintenance programme and cleaned filters but keeps reappearing.Any ideas? Washing seems clean and does not smell.

2 answers
Antoinette
Antoinette

This has just happened to me. According to the manual, it means you have been washing at low temperatures and possibly using liquid detergents for a while and the drum is not clean. Run a cycle without laundry, cottons, at 75degrees and your problem will be solved.

Deborah M
Deborah M

I have done that Antoinette. Still not resolved . But other than this glitch I love my Miele. Best washer ever

Icarus

Icarusasked

W1 WKH130 WPS PWash&TDos AU

Hi

I have a Miele WKH130WPS 8kg washer. There is always powder reside in the Tray 1 dispenser ( about a table spoon) after any type of wash. It does not seem to matter what brand of powder detergent is used. The detergent that is left is usually wet on top and in a line.

How can I stop this from happening ?

3 answers
m_rod
m_rod

Hi Icarus,
You should be putting detergent for the main wash in compartment 2 not 1. If you select a prewash, then you also put some detergent in compartment 1. For further information, refer to your instruction manual under the section 'adding detergent'
Cheers

Icarus
Icarus

m_rod hi
Thank you for your swift response.I appreciate your helpfulness and generosity.
I made an error with my question. I was indeed putting the detergent in the larger /deeper tray on the left ( which I can now see is marked with a II or 2 ) .
So I guess my question still stands. Why is there a residue of detergent left?

m_rod
m_rod

Hi Icarus,
This maybe due to low water pressure or the type of powder detergent you are using. If it's very fine, not granular it may clump and not break up properly. Another thing you could try is dry the detergent compartment and then place the powder in the compartment.

LAM

LAMasked

W1 WKH130 WPS PWash&TDos AU

Hi, my washing machine has a rank mouldy smell. I’ve run maintenance and cleaning cycles using the Miele powder, then I tried bleach and I’ve even tried running both bleach or washing order on the hottest cycle but the smell still returns after 24 hours. It’s terrible and it beginning to odour our clothes. Any help?

2 answers
Sam B
Sam B

Never had this problem yet after washing I dry the rubber & leave the door open a little bir

Leanne v
Leanne v

You need to do a 90degree wash regularly in between cycles try to leave the door open for it to dry out, you will notice the smell will go when you do this wash

Cindy

Cindyasked

W1 WKH130 WPS PWash&TDos AU

I have a Miele twin dos machine and it discolours my lingerie. It goes a bluey grey colour. Any ideas?

2 answers
Evan
Evan

Likely an oil leak

Ryan E.
Ryan E.

Experiencing the same. Whites come out blue/grey???

vfilweb

vfilwebasked

W1 WKH130 WPS PWash&TDos AU

Hi I just took delivery of a Miele WKH 132 WPS. I didn’t insert the twin dos bottles but ran the first cottons load without laundry to calibrate. At the end of two hours it said set up complete. I added the twin dos bottles but now it is making me calibrate again without laundry. Is this a fault?

1 answer
vfilweb
vfilweb

Hi all - an update on this. After I installed the twin dos containers I calibrated it again and it now works beautifully. So pleased I purchased this machine.

jlh

jlhasked

W1 WKH130 WPS PWash&TDos AU

I am using W1 machine for first time and I don't see any water or suds in machine. Is it because my load is not large enough (I put in queen set and a couple of towels)?

2 answers
Miz M K
Miz M K

Hi jih,

First and foremost, did you have the Miele man who delivered your machine set it up for you? If it was not set up for you by the Miele man, it is very important that you followed to the letter the instructions before using the machine, otherwise you will encounter problems. Front loading washing machines do not use as much water as top loaders and as a consequence you will not see a big amount of water sloshing around during the washing cycle. There are suds during the washing cycle but not excessive when using TwinDos. There will obviously be more water when rinsing.
Regards
Miz MK

jlh
jlh

Yes I had Miele man install machine but no explanation on use of machine.

mary1399

mary1399asked

W1 WKH130 WPS PWash&TDos AU

How to clean my washing machine?

1 answer
Miz M K
Miz M K

Mary 1399,
Look under "Further Programs" and scroll through until you reach the program for machine clean.
May I also suggest that you read the instruction manual which accompanied your washing machine.
Miz MK

DDWW

DDWWasked

W1 WKH130 WPS PWash&TDos AU

Error Code "call for service" when washing machine wouldn't work. We did that. He did a reset pressing 2 buttons and then opened the door and shut it again - I can't remember which buttons to press. Also had to have the dial on a certain setting. Can you help please?

1 answer
Kylie
Kylie

Did you get a solution to this? Thanks

Brianmieleuser

Brianmieleuserasked

W1 WKH130 WPS PWash&TDos AU

How do I disable the annoying bleeping which seems to go forever after a cycle has finished? Thanks

2 answers
Nat
Nat

Turn on machine
Use the right arrow to go to the next screen
You will see: KEYPAD TONE
Press Off

genXreviewer
genXreviewer

I have this machine & it just tinkles 3 times after it finishes.. definitely not annoying.. How long does yours go on for?

AnneB

AnneBasked

W1 WKH130 WPS PWash&TDos AU

How do I know when the twin dos liquids need replacing do I get msg from the machine?

2 answers
Gno
Gno

Yes, the display tells you to replace the cartridge in slot 1 or 2 or both.

Jeff.
Jeff.

My machine doesn’t give me a message why?

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