The staff were incredible so helpful even when out of hours.
Great connection and service better than I have experienced in many years. They were there last minute and when all other companies were out of hour they helped out. The best customer service I have had for as long as I can remember.
We are an SME that places a great deal of importance on personal service, quality, knowledge & support ... Mint Telecom not only ticks all boxes, but also does it in a competitive manner.
No doubt the right move for us when we changed over to the NBN for both internet & phones; the transition & setup was sooo smooth.
The equipment turned up ready to plug & play, it works well and the ongoing support is excellent.
We only gave 5 Stars because there aren’t any more to give ...
- NBN 50 (Standard Plus)
- Verified customer
The A team.
I had previously had ongoing issues with my isp switching between isp's and still getting no results, No assistance nor anyone capable of getting a tech to come and work it out.
Switching to mint was my saving grace. Being minutes away from ripping the box off the wall and using it as a Frisby to my dog the mint team assured me they'd sort it. A few tests and a couple days the mint team had a tech out replacing my antenna, redirecting my service to an alternate tower and my speed tests from 2mbps to averaging 20 plus at peak.
This was going on 12 months ago(ish) and I'm still yet to have a single issue with their service. Kudos to mint! You've slowed my balding and grey hair production.
Fantastic customer service and provider
We recently left Mint Telecom, but not because of a bad service. Michael and his team are absolutely terrific. They monitored our service for any issues and promptly raised them when they were identified. We had the unlimited 50/20 package which served us really well. We would highly recommend Mint Telecom, Michael and his team and will certainly be back if it doesn't work out at our new provider.
Best ISP Ever!
Prior to moving into my unit, I check on this website for the best telco provider and was impressed with Mint Telecom having the highest rating to everyone else. I went to their website and joined up with my move in date and the very next day even though they are located in Tassie and I'm in SEQLD, I received my modem the next day. It was complete plug and play and I've never had an issue with my internet. The team are so friendly and warm and they go above and beyond to give you the best advice and service. I was thinking since I had a 4K ...TV that I should upgrade to the highest NBN service and they saved me $20 a month extra by assessing my situation and said that it would be a waste of money as my service is premium now and upgrading would not make a difference. Do yourself a favour and sign up to the best. You won't regret it.
Best Customer Service!
Mint Telecom have the best customer service we have encountered from an ISP. We have never had an issue getting through on the phone & they are available out of hours via Facebook Messenger. They always respond promptly when we message them.
Our experience with our NBN Fixed Wireless over the last few months has been horrible, with lengthy dropouts & extended maintenance. All the issues we have had can be attributed to NBN.co and not to Mint Telecom. Mint Telecom have spent hours via Facebook Messenger working with me to try and troubleshoot our connection issues, much of this time out of normal business hours.
I can highly recommend Mint Telecom to anyone looking for an ISP with an Australian based support & customer service team.
Mint Telecom provides quality help and prompt service that is exemplary!
Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.
Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.
Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.
I cannot recommend even considering any other service
Best customer services and friendly staffs
I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!
Great small company with real people and excellent service
I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.
Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.
Service is second to none!
The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!
Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
Mint have the absolute best team behind them!
I moved into a new house 3 weeks ago and from day one I was with Telstra and had obvious problems with over 700 dropouts in these few weeks! I was sick of calling Telstra and talking to a stupid computer before Id speak to a real person and then repeat what I just said to 10 different people!! They made me sit at home while no one showed up two days in a row! Well I can tell you now I made the jump to mint and my modem was sent to me literally the next day! Then yeh I had same problem because it was nbn problem that the Telstra guy stuffed up w...ith the wrong cable. Let me tell you, I called mint up and boom straight away Im talking to an Aussie! He seemed to of fixed the problem and I thought it was all good but over the weekend I had issues because at that stage didnt realise it was nbn cable issue. I get an email from mint first thing Monday morning saying, hey we see that you have had dropouts over the weekend and we want to get this problem sorted ASAP so we have organised nbn to come out tomorrow. I didnt even need to call anyone! I did nothing! No phone call, no worrying, no stressing, no anger! Nothing! And boooom my internet is perfect!!!! Man, after 3 weeks of Telstra and 100 phone calls they couldnt even help or do anything because I was talking to ten different people Mint fixes it within a bloody day mate!! Legends!!! Go with mint! Trust me! I love you mint team! No stress for me now woohooo
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!
Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
Amazing communication between every involved at Mint.
The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.
- NBN 50 (Standard Plus)
- Verified customer
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.
Questions & Answers
do mint have email addresses?
Michael S.Mint Telecom
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
Michael S.Mint Telecom
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
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