Ricky B.Greater Melbourne (Metropolitan), VIC
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
1 comment
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ClaySydney
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...Read more
s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!1 comment
Michael S.Mint Telecom
Hi Clay,
We are a small business ourselves so we get it. Things need to work and you don't have time to chase people to get them updated when you need a change or a fix - so changing that perception ... Read more
of service is what is at the core of what we do for other small businesses right across Australia. Great to get the feedback and Grant will be especially pleased to hear its all working well and our efforts are appreciated.
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Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
1 comment
Michael S.Mint Telecom
Hi Russell,
Great to hear that our friendly approach is appreciated and valued!
We aim to make the onboarding process as simple as possible and definitely ensure the service works as we both expect, s... Read more
o it's always great to get feedback that we are succeeding.
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Amazing communication between every involved at Mint.
The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.
1 comment
Michael S.Mint Telecom
Hi David,
We definitely focus very much on great communication coupled with the best products possible (we can't control tower upgrades unfortunately!) so great to hear that flow through in your exper... Read more
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TechMafiaGreater Melbourne (Metropolitan), VIC
- 8 reviews
- NBN 50 (Standard Plus)
- Verified customer
Really bad
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
2 comments
Michael S.Mint Telecom
Hi TechMafia,
This is not true.
There are no additional charges, albeit if you don't pay your bill then there would be late fees or dishonour fees (they are easily avoided and not common with us, but ... Read more
Lol. Read the comment. I said services that are being hosted......... I didn't say it was MINT hosting it. Don't get tilted. This is a review. Wonder how people would react once they see your comment.... Read more
Doesn't seem like good customer service now eh? Anyway, it is a review. Everyone can traceroute their connection to verify. Thanks.Similar opinion? Write a review on ieatwords.com.au!
Perfect
Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.
1 comment
Michael S.Mint Telecom
Hi Joe,
Great to hear that the connection went through effortlessly for you. We work very hard to make the onboarding process as simple and efficient as possible so its always great to get feedback t... Read more
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DesignKinkSydney Surrounds, NSW
- 5 reviews
Very good internet service, 100% uptime, very fast support
I have been using this service for 11 months and am extremely pleased by the quality of the service and support. I either have to have an amazingly good or amazingly bad experience before I can ever be bothered to write a review, I highly endorse Mint Telecom.
1 comment
Michael S.Mint Telecom
Hi DesignKink,
Great to hear the service is working as we both expect it to. We work very hard on ensuring we deliver great products backed up with local support so its always fantastic to get feedba... Read more
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Smooth sailing
Easily the best customer service I’ve ever received from a telco. Quick turn around on connection and reliable speeds.
Had a problem connecting with my previous router and the service crew identified and provided a solution instantly.
Highly recommended.
1 comment
Michael S.Mint Telecom
Hi Rhino,
There are so many routers in the market these days that it can sometimes cause a problem establishing the initial connection. Whilst we aren't experts on all as its just not possible, we do... Read more
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Paul
- 2 reviews
A refreshing change
Believe it or not, there is a telco in Australia where the staff are knowledgeable, genuinely helpful and proficient in English. Keep up the good work Mint Telecom, you're leaving the big boys for dead.
1 comment
Michael S.Mint Telecom
Hi Paul,
Thanks for the feedback! Operating out of Hobart we think is key to our focus on great service and great products.
Always good to hear that these items are valued by our customers. ... Read more
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Find out how Mint Telecom NBN 50 (Standard Plus) compares to other Internet Service Providers
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Roy G.Darling Downs, QLD
- 2 reviews
- NBN 50 (Standard Plus)
- Verified customer
Very satisfied overall
We have been connected through Mint Telecom for a couple months now. The personal service we received during setup and followup after that has been truely outstanding and greatly appreciated. The connection works perfectly.
1 comment
Michael S.Mint Telecom
Hi Roy,
It's always great to hear that our focus on service is truly appreciated. Even better when the product also works as we both expect!
Thanks for the feedback, it's much appreciated. ... Read more
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Awesome service
Seemless services from the guys at Mint. From ordering my service, to NBN installation, the service tech being not only time but phoned ahead. Speed is spot on. Even when I went to connect at 6pm one evening I was even able to reach Mint to guide me through.
1 comment
Michael S.Mint Telecom
Hi Kirk,
Glad to hear the installation went well and was on time. Whilst we don't control the NBN techs its great to hear of their proactive approach with regards to calling in advance.
Whilst the ca... Read more
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Davona C.Sydney, NSW
Mint!
What can I say!! Mint is Mint. Top notch Customer Service, awesome assistance from Kelvin, Grant and Josh, nothing was too hard for them, answer all my questions (I had many LOL) I'm not tech savvy, so having Josh jump in and help me out was bonus in itself. The sign up process was easy and straightforward, the turn around time from my old provider disconnecting and Mint taking over was within hours which I thought was pretty fantastic.
1 comment
Michael S.Mint Telecom
Hi Davona,
Great to get feedback that aligns with the experience we aim to deliver!
We have a very experienced team which we think makes a big difference in getting you connected and online as efficiently as possible.... Read more
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BOCK CORPGreater Melbourne (Inner), VIC
- NBN 50 (Standard Plus)
- Verified customer
Awesome service
The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.
1 comment
Michael S.Mint Telecom
Hi Bock Corp,
With the multi technology roll-out that is now in place for NBN it does mean that there is quite a difference between addresses. Accordingly we will review what your address is capable o... Read more
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Nick M.Hobart, TAS
Customer Service without peer
I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.
1 comment
Michael S.Mint Telecom
Hi Nick,
Definitely not the easiest NBN connection and we sure wish it could be done faster, but with patience and perseverance we do always get the end result we are both after.
Appreciate you workin... Read more
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JoeSydney Surrounds, NSW
- 2 reviews
This is how service should be.
The story begins with me ringing Mint,I get courteous advice and sign up at 1PM .
At 4PM i am on the net with MInt and they help me configure my Modem/Router.Service with a smile and knowhow and this is what customers of Mint are so happy about. Can highly recommend Mint to anyone .
Keep up the good work.
1 comment
Michael S.Mint Telecom
Hi Joe,
Great to hear our onboarding process worked as we designed and aim. It isn't always as easy as it should be but we definitely aim and work as hard as we can to make it like that.
Thank you fo... Read more
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Find out how Mint Telecom NBN 50 (Standard Plus) compares to other Internet Service Providers
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Great customer Service
We have been with Mint Telecom since we opened our business 5 months ago and they provide amazing customer service. They never give up until your service is perfect and you are happy with everything. They go above and beyond which is a rare quality in telecommunication service providers. We couldn't be happier with our connection and Mint Telecoms service, particular thank you to Kelvin for his persistence and patience.
1 comment
Michael S.Mint Telecom
Hi Susan,
We definitely are persistent and as long as you are willing to work with us we will keep going until it's the best it can be. We get how frustrating it is when things don't work as they shou... Read more
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Fantastic Product and Support
This has to be the easiest company I have dealth with in the last 10years. Such a smooth transition and so prompt in answering questions no matter how silly. I would highly recomend MINT to everyone.
1 comment
Michael S.Mint Telecom
Hi Paul,
We definitely focus on our communication and ensuring we are easy to reach and to deal with - so its awesome to get that feedback.
Thanks for taking the time to let us know, its definitely appreciated.... Read more
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I LOVE MINT
Mint was amazing. Decided to switch after Optus failed to set up my NBN, after 5 weeks. Made the switch to Mint yesterday morning, and now 24hrs later have recieved my modem and have working internet. Cannot believe I didnt switch sooner.
Customer care team is an absolute delight to deal with. An Australian call centre who I didnt have to wait on hold for. I was assisted by helpful, competent, friendly and easy to understand staff.
I have also reached out over facebook messenger and requested a call. I promptly got a reply and a call time org...Read more
1 comment
Michael S.Mint Telecom
Hi Tiff,
Wow, thank you!
What you've described is what we aim to deliver. ... Read more
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Paul
- 4 reviews
- 10 likes
You'll struggle to find a better company!
After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, ...Read more
but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...1 comment
Michael S.Mint Telecom
Hi Paul,
Great to here its all working as it should. As you noted, we monitor our entire customer base daily for drops and where we think there is a problem we'll start a conversation - after all we w... Read more
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MaileHobart, TAS
- 2 reviews
- 1 like
- NBN 50 (Standard Plus)
- Verified customer
Best NBN provider around
I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!
1 comment
Michael S.Mint Telecom
Hi Maile,
Great to hear your experience in getting setup and thereafter contacting us is exactly what we aim for.
Operating from Hobart makes us nice and easy to reach and to deal with and we focus he... Read more
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Questions & Answers
Tezasked
do mint have email addresses?
3 answers
Michael S.Mint Telecom
Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael
Thanks Michael.
Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com
midgeasked
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
4 answers
Michael S.Mint Telecom
Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael
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Michael S.Mint Telecom
Hi Ricky,
ng process to ensure things work as we both expect them to. Really appreciate you taking the time to provide us with the feedback and great to hear that it's all working fine now.It's certainly frustrating when hardware doesn't perform as it should. However we're pretty persistent to ensure we fix items and replacing a faulty modem is simply part of the troubleshooti... Read more