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Reviews

4.9

291 reviews
5
(284)
4
(2)
3
(0)
2
(0)
1
(5)
  • Value for Money
    4.8 (83)
  • Transparency
    4.9 (72)
  • Customer Service
    4.9 (84)
  • Adequate Speeds Yes (98%) · No (2%)
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Ming

MingSydney

  • 4 reviews

First class customer service

published

The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.



1 comment
Mint Telecom
Michael S.Mint Telecom
Peter H.

Peter H.Hobart, TAS

Excellent customer service

published

Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.

1 comment
Mint Telecom
Michael S.Mint Telecom
David c

David cSydney, NSW

Mint have the absolute best team behind them!

published
2 comments
Mint Telecom
Michael S.Mint Telecom
David c
David c

Thanks again mate!! Awesome!!



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Ricky B.

Ricky B.Greater Melbourne (Metropolitan), VIC

45 Mbps download speed at 5pm - perfect

published

Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.

1 comment
Mint Telecom
Michael S.Mint Telecom
alison

alisonGreater Melbourne (Outer), VIC

Nothing will compare

published

After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!

2 comments
Mint Telecom
Michael S.Mint Telecom
alison
alison

For us, we were just grateful for the support and we had confidence in our dealings with you. From our perspective it wasn't a big issue. just consumed a bit more time for you . Thanks heaps

Kurt

KurtSouth East Queensland, QLD

  • 5 reviews

Finally! A proper, customer focused ISP!

published

I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.

1 comment
Mint Telecom
Michael S.Mint Telecom
Christine

ChristineHobart, TAS

Brilliant provider with outstanding customer support

published

We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!

1 comment
Mint Telecom
Michael S.Mint Telecom
Clay

ClaySydney

Sick of poor customer service with Telcos? Go with Mint Telecom!

published
1 comment
Mint Telecom
Michael S.Mint Telecom

Professional and Helpful

published

Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.

Very friendly customer service team too.

1 comment
Mint Telecom
Michael S.Mint Telecom
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Amazing communication between every involved at Mint.

published

The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.

1 comment
Mint Telecom
Michael S.Mint Telecom
TechMafia

TechMafiaGreater Melbourne (Metropolitan), VIC

  • 8 reviews

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

2 comments
Mint Telecom
Michael S.Mint Telecom
TechMafia
TechMafia
Brett C.

Brett C.North-West & West coast, TAS

What a refreshing and pleasant team to deal with

published

Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem

1 comment
Mint Telecom
Michael S.Mint Telecom

Great speed and awesome customer service

published

Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for

1 comment
Mint Telecom
Michael S.Mint Telecom

Small efficient team, always on hand to help !!!

published

I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.

1 comment
Mint Telecom
Michael S.Mint Telecom

No problems

published

I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.

1 comment
Mint Telecom
Michael S.Mint Telecom
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Claire

ClaireHobart, TAS

Incredible customer service

published

After my router died, the Mint Telecom team helped me attentively to get my WiFi running smoothly again. Customer service was incredible. They were immediately onto the issue, even while on the road! And I learned how important it is to have a good router – really helpful tips. Thank you Mint Telecom!

1 comment
Mint Telecom
Michael S.Mint Telecom

Perfect

published

Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.

1 comment
Mint Telecom
Michael S.Mint Telecom
DesignKink

DesignKinkSydney Surrounds, NSW

  • 5 reviews

Very good internet service, 100% uptime, very fast support

published

I have been using this service for 11 months and am extremely pleased by the quality of the service and support. I either have to have an amazingly good or amazingly bad experience before I can ever be bothered to write a review, I highly endorse Mint Telecom.

1 comment
Mint Telecom
Michael S.Mint Telecom

Smooth sailing

published

Easily the best customer service I’ve ever received from a telco. Quick turn around on connection and reliable speeds.

Had a problem connecting with my previous router and the service crew identified and provided a solution instantly.

Highly recommended.

1 comment
Mint Telecom
Michael S.Mint Telecom
Greg Baxendale

Greg BaxendaleSydney Surrounds, NSW

  • 2 reviews

Mint Telecom - incredible service!

published
1 comment
Mint Telecom
Michael S.Mint Telecom
Page 3 of 15
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Questions & Answers

Greg W.

Greg W.asked

NBN

I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Greg,
All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
Cheers Michael

Tez

Tezasked

NBN 50 (Standard Plus)

do mint have email addresses?

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael

Tez
Tez

Thanks Michael.

DesignKink
DesignKink

Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com

midge

midgeasked

NBN 50 (Standard Plus)

if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem

4 answers
Mint Telecom
Michael S.Mint Telecom

Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael

midge
midge

thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.

Mint Telecom
Michael S.Mint Telecom

If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael

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