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NBN 50 (Standard Plus), NBN 25 (Standard), NBN 100 (Premium), NBN 12 (Basic)Mint has been MINT
Great support to get everything set up for our first NBN connection. Michael provides all the support required for this technophobe to bring the household out of the dark ages.
1 comment
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Paul
- 2 reviews
A refreshing change
Believe it or not, there is a telco in Australia where the staff are knowledgeable, genuinely helpful and proficient in English. Keep up the good work Mint Telecom, you're leaving the big boys for dead.
1 comment
Michael S.Mint Telecom
Hi Paul,
Thanks for the feedback! Operating out of Hobart we think is key to our focus on great service and great products.
Always good to hear that these items are valued by our customers. ... Read more
Cheers Michael
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Roy G.Darling Downs, QLD
- 2 reviews
- NBN 50 (Standard Plus)
- Verified customer
Very satisfied overall
We have been connected through Mint Telecom for a couple months now. The personal service we received during setup and followup after that has been truely outstanding and greatly appreciated. The connection works perfectly.
1 comment
Michael S.Mint Telecom
Hi Roy,
It's always great to hear that our focus on service is truly appreciated. Even better when the product also works as we both expect!
Thanks for the feedback, it's much appreciated. ... Read more
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Find out how Mint Telecom NBN compares to other Internet Service Providers
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So easy
I can't believe how easy it was to deal with Mint Telecom. After dealing with another nightmare provider I decided to research for a new ISP and stumbled across Mint Telecom. A quick phone call to customer service and we were on our way. Within a few hours I recieved a SMS to inform our NBN was connected. Michael was fantastic, I had my own router which he researched on my behalf to ensure it would be capable, not once was I hassled or coerced to purchase any additional products. I even received step by step information by email on how to set up my connection. I can not recommend this company enough.
1 comment
Michael S.Mint Telecom
Hi Jack,
Great to hear that our onboarding process operated exactly as we both expect it should!
Operating from Hobart our focus is all about being easy to reach, easy to deal with and delivering gr... Read more
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Awesome service
Seemless services from the guys at Mint. From ordering my service, to NBN installation, the service tech being not only time but phoned ahead. Speed is spot on. Even when I went to connect at 6pm one evening I was even able to reach Mint to guide me through.
1 comment
Michael S.Mint Telecom
Hi Kirk,
Glad to hear the installation went well and was on time. Whilst we don't control the NBN techs its great to hear of their proactive approach with regards to calling in advance.
Whilst the ca... Read more
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Davona C.Sydney, NSW
Mint!
What can I say!! Mint is Mint. Top notch Customer Service, awesome assistance from Kelvin, Grant and Josh, nothing was too hard for them, answer all my questions (I had many LOL) I'm not tech savvy, so having Josh jump in and help me out was bonus in itself. The sign up process was easy and straightforward, the turn around time from my old provider disconnecting and Mint taking over was within hours which I thought was pretty fantastic.
1 comment
Michael S.Mint Telecom
Hi Davona,
Great to get feedback that aligns with the experience we aim to deliver!
We have a very experienced team which we think makes a big difference in getting you connected and online as efficiently as possible.... Read more
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AngelaSouth East Queensland, QLD
- 4 reviews
Best Internet Service Provider
I regret not switching to Mint Telecom sooner. Would’ve saved a lot of time arguing with customer advisors in Phillipines working for a major ISP providing sub-standard service.
I stumbled upon Mint Telecom on ieatwords and was skeptical at first as they were too good to be true. We took the plunge 2 years ago and switched to Mint Telecom, best decision ever made. We couldn’t believe the ADSL modem arrived and ADSL transfer all ready to go within 2 days. What’s even more surprising was we had some drop outs in our area (black spots) and o...Read more
ne of the Mint Telecom staff contacted us to ask how our internet connection was as they had seen our download speeds slowed down on their end. We were mind blown by the customer service, the problem was solved before it ever became an issue! We recently switched to Mint Telecom NBN and we can stream Netflix, Youtube with no drop outs during the evenings. To think of it, we never had any problem since we picked up the phone and signed up to ADSL. When you call them, the call is answered straightaway by an Aussie, working in Australia. You are not greeted with a pre-recorded menu and put on hold until the call drops out or speaking to a different person each time and repeating things with no resolution and want to pull your hair out. What really prompted me to write the review today is Kelvin’s amazing customer service through the Mint Telecom online chat. No robots asking for prompts, I spoke to a real human being. I asked him some questions about my mum’s NBN installation issues and he provided more information in 20 minutes than my mum’s incompetent ISP in 3 weeks. I did want to sign my mum up to Mint Telecom NBN today and be rid of the other sub-standard ISP but Kelvin was very honest with me and said I’d be better off making a direct complaint to NBN Co. as I’d get more answers there. He even found the email on the NBN Co website fine print (they hide contact details quite well). I have used the internet services of many major ISPs in Australia and I can truly say Mint Telecom is by far the best, by a good 10 miles ahead the rest of the competition. Please keep up the good work and never outsource your call centres!1 comment
Michael S.Mint Telecom
Hi Angela,
Great to hear our focus on local, proactive service from Hobart backed up with great products is appreciated so much!
No need to worry about our call centres, we are passionate Tasmanian's ... Read more
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teresaMid North Coast, NSW
- 5 reviews
value
I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .
3 comments
Michael S.Mint Telecom
Hi Teresa,
You'll only ever speak to someone in Hobart - nice and easy to reach and to deal with!
Great to hear the service was exactly what we aim for.... Read more
my name is not Teresa
my name is warren smith!!
Michael S.Mint Telecom
No worries Warren! Your account name shows as Teresa for some reason.
Thanks for the feedback.
Cheers Michael
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BOCK CORPGreater Melbourne (Inner), VIC
- NBN 50 (Standard Plus)
- Verified customer
Awesome service
The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.
1 comment
Michael S.Mint Telecom
Hi Bock Corp,
With the multi technology roll-out that is now in place for NBN it does mean that there is quite a difference between addresses. Accordingly we will review what your address is capable o... Read more
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Find out how Mint Telecom NBN compares to other Internet Service Providers
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NerissaNorth-West & West coast, TAS
What a fantastic company to deal with..
I have had so many problems in the past with other providers but I stumbled across Mint Telecom on the internet and check out their reviews and decided to contact them. From day one I have only dealt with one person yes that's right the same person not a different person every time. Kelvin has been fantastic he had me up and running on the NBN in couple of weeks and could give me answer's to what the problem was, which no other company over 18 months could do. Kelvin is very responsive, gives great advice, gives assistance where needed and keeps you updated. I now have great internet throughout my home many thanks.
1 comment
Michael S.Mint Telecom
Hi Nerissa,
We strongly believe that experience matters as not all providers of NBN services are the same. 18 months is a disgrace for something that took us 11 days to have connected (with the major... Read more
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Kieran M.Perth, WA
Great NBN transition
In moving from ADSL to NBN, Mint Telecom were able to facilitate the whole process from start to finish. A problem with the outside FTTC connection was resolved quickly without any interruption to our internet services. I have found their support personnel to be accessible, efficient and extremely helpful on all occasions.
1 comment
Michael S.Mint Telecom
Hi Keiran,
Upgrading from ADSL with Mint to NBN with Mint does allow most components to be within our control and allows us to plan and manage to ensure we minimise or completely eliminate downtime. ... Read more
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CorinneWA, 6959
- 3 reviews
Seamless move to nbn
I had been avoiding doing anything about moving to the nbn, but Mint made it really easy and did a great job from start to finish. They listened to my concerns and questions, and resolved them right away. They suggested an appropriate plan based on likely speeds in our area, checked my current modem (incompatible with nbn) and offered me a pre-configured modem. The modem arrived on time, the cutover happened on time, and the modem worked perfectly from the very start. I'm very happy with Mint and recommend them to anybody who wants a seamless move to the nbn.
1 comment
Michael S.Mint Telecom
Hi Corinne,
NBN really isn't as bad as it can be made out to be. The vast majority of the time its an easy experience to change to and the product is significantly better than what people had prior t... Read more
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Phuc Truong
- 2 reviews
A rough start, but satisfying experience.
TL;DR: Excellent and experienced staffs, be patient and helpful with you. nbn speed is as promised currently.
I switched to Mint from another company. However, the last one was too slow and incompetent and did not even free my nbn port for Mint. Mint has been very helpful and understanding with the situation, guided me through every step. Mint has very experienced staffs and I believe they know things in the industry very well. After 5 days fighting with the previous company, I finally connected to Mint this morning and the speed is as promised. I hope this one will be a worthy experience.
1 comment
Michael S.Mint Telecom
Hi Phuc,
Great to see you online and most definitely you have captured the difference that we offer in that we have a lot of experience and are very easy to reach and to deal with (even when things ar... Read more
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Nick M.Hobart, TAS
Customer Service without peer
I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.
1 comment
Michael S.Mint Telecom
Hi Nick,
Definitely not the easiest NBN connection and we sure wish it could be done faster, but with patience and perseverance we do always get the end result we are both after.
Appreciate you workin... Read more
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Rescued by Mint Telecom
For 10 days I was without internet and the provider I was with was unable to rectify the problem. Within days of moving over to Mint, the problem was resolved. The technician and client support communicated with me clearly and with transparency via email. I am very impressed and there has been no dropouts or problems with the service.
1 comment
Michael S.Mint Telecom
Hi Elna,
We do believe our experience makes a difference as it is not uncommon for your scenario where others have spent a long time with no fix and then quite quickly fixed with us.
Great to hear w... Read more
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Find out how Mint Telecom NBN compares to other Internet Service Providers
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JoeSydney Surrounds, NSW
- 2 reviews
This is how service should be.
The story begins with me ringing Mint,I get courteous advice and sign up at 1PM .
At 4PM i am on the net with MInt and they help me configure my Modem/Router.Service with a smile and knowhow and this is what customers of Mint are so happy about. Can highly recommend Mint to anyone .
Keep up the good work.
1 comment
Michael S.Mint Telecom
Hi Joe,
Great to hear our onboarding process worked as we designed and aim. It isn't always as easy as it should be but we definitely aim and work as hard as we can to make it like that.
Thank you fo... Read more
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The human touch
Excellent service. Modem works well. Great company to deal with. Very helpful, prompt and courteous in answering questions. They really care about their customers. Very reassuring when one isn't technically minded! Have no hesitation in recommending them to others.
1 comment
Michael S.Mint Telecom
Hi BSwann,
Great to here our commitment to helping our customers shine through in your review.
Operating from Hobart we are all about the best possible service with great products, so getting feedback... Read more
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Great customer Service
We have been with Mint Telecom since we opened our business 5 months ago and they provide amazing customer service. They never give up until your service is perfect and you are happy with everything. They go above and beyond which is a rare quality in telecommunication service providers. We couldn't be happier with our connection and Mint Telecoms service, particular thank you to Kelvin for his persistence and patience.
1 comment
Michael S.Mint Telecom
Hi Susan,
We definitely are persistent and as long as you are willing to work with us we will keep going until it's the best it can be. We get how frustrating it is when things don't work as they shou... Read more
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Wonderful nbn providers. Easy set up and great customer service
Very reliable connection, never had any problems.
Setting up was made very easy by customer service team, they were extremely helpful and easy to get in touch with.
I’m was extremely happy with how fast the connection was made and the modem arrived!
Would recommend this service to family and friends.
Thanks again guys!
1 comment
Michael S.Mint Telecom
Hi Madeleine,
Great to hear our focus on making onboarding nice and simple with preconfigured, plug and play, modems worked for you - its exactly what we aim for.
Operating from Hobart makes us nice and easy to get hold of and to deal with.... Read more
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David7321Devonport
- 5 reviews
- 4 likes
Top service
I switched over3 days ago, from the time of my first phone call to being conected was 4 hours .not days
The service team were great to deal with and all questions answered.
Speeds are good for what i am paying for
Keep up the good work.
1 comment
Michael S.Mint Telecom
Hi David,
When NBN is fully installed already its a relatively quick process to get you up and running.
Great to hear the speeds are as expected, we definitely focus on ensuring it works as it should ... Read more
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Questions & Answers
Greg W.asked
I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311
1 answer
Michael S.Mint Telecom
Hi Greg,
All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
Cheers Michael
Tezasked
do mint have email addresses?
3 answers
Michael S.Mint Telecom
Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael
Thanks Michael.
Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com
midgeasked
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
4 answers
Michael S.Mint Telecom
Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael
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Michael S.Mint Telecom
Hi Brook,
Cheers MichaelGreat to hear the experience all went as planned and the new NBN service is working exactly as we all expect it to.
Thanks for taking the time to provide us with the feedback, its much appreciated.... Read more