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Reviews

4.5

6 reviews
5
(5)
4
(0)
3
(0)
2
(1)
1
(0)
  • Build Quality
    4.8 (4)
  • Value for Money
    4.3 (4)
  • Ease of Use
    4.3 (4)
  • Cleaning & Maintenance
    4.8 (4)
  • Room Type
    • Large Bedroom (2)
    • Small Office (1)
    • Small Bedroom (1)
  • Noise Level
    4.8 (4)
  • Heating / Cooling Speed
    4.5 (4)
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Mick

MickSouth East Queensland, QLD

  • 4 reviews

Sooo quiet.

published

Really nice unit. Gets really cold. Super quiet, on the lowest fan setting its hard to tell it is on. Haven't even used quiet mode. One tip, if its for a bedroom then go to the menu and either reduce or turn off the LED display lights as they are very bright. Only been installed for a week so can't comment on it longevity.



Purchased in March 2021 at Bunnings Warehouse for $779.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Large Bedroom
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Bradley

Bradley

  • 5 reviews

Really disappointed

published

Purchased in December 2021 for $999.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Average
Room Type Small Office
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1 comment
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries
Amanda

AmandaSouth East Queensland, QLD

  • 7 reviews

Great product, very efficient

published

i purchased through a supply and install company and i was very happy with the promotion which Mitsubishi had going at the time which was cash back, the warranty is very easy to submit its all done online with no wait timed or phone calls

Purchased in May 2021 at harpers air for $2,500.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Small Bedroom
See all answers
Split System Air Conditioners

Find out how Mitsubishi Heavy Industries AVANTI SRK25ZSA-W / SETDXK09ZSA-W (2.5kW) compares to other Split System Air Conditioners

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R.singh

R.singhSouth East Queensland, QLD

  • 10 reviews
  • 2 likes

Love it

published

Air con is great.my room size is 17sqm. This unit is perfect.my first air con. Always go for Mitsubishi heavy industries.harldy hear in room.have checked consumption it’s accurate.love to own it

Purchased in October 2021 at Bunnings Warehouse for $719.10.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Large Bedroom
See all answers

The reviewer stated that an incentive was offered for this review

bizins

bizinsSouth East Queensland, QLD

  • 17 reviews
  • 8 likes

Very quiet and very high electrical efficiency

published

We installed it to do a bedroom so quietness was important. It is so quiet on both Superlow and Low speeds that I can't hear it running in the room.
We seem to run our a/c systems more for heating than cooling, so paying for 0.65kW of power at the meter and getting 3.2kW of heat into the house is pretty amazing.
The remote control is pretty easy to use. The system has many more functions than we expect to use, but good to know that we can set a timer to turn on automatically etc if need be.
Highly recommended.

Date PurchasedOct 2018
Sam C

Sam CBrisbane

  • 6 reviews
  • 7 likes

Brand New Model is Awesome!

published

This model came out a couple of months ago, really good brand but this product takes it to a new level. When comparing to the other brands I've noticed lower sound output, higher energy efficiency, higher inverter capacity. Rated at 2.5kw but can run to 3.5! Quality construction, all plastics are strong, obviously durable. Buy from a proper Air Conditioning company for a good price.

Date PurchasedOct 2017
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Questions & Answers

Steve R

Steve Rasked

AVANTI SRK25ZSA-W / SETDXK09ZSA-W (2.5kW)

Hi,
We had our new reverse cycle a/c unit fitted in December 2022 and was really quite on low speed cooling during the hot summer nights.
Recently on the same setting, we are now hearing a intermittent clicking type noise and it’s really annoying and now keeps my wife and I awake at night when the noise starts.
It’s a rotational clicking noise, like something faulty with the fan inside the indoor unit.
I have a couple of videos and you can clearly hear the noise.
The company who supplied and fitted the unit are sending out a technician this week,
Thursday 13th February 2020, hopefully it can be rectified.
Does anyone have any ideas what it could be, it’s so annoying but intermittent
Cheers,
Steve.

9 answers
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi Steve,

Really sorry to hear of the issues you're having.

If the installers aren't able to rectify the issue when they come out, please visit our website and submit a warranty service request and one of our service agents will get in touch to rectify the issue for you.

https://mhiaa.com.au/consumer-help-centre/warranty/warranty-service-request/

alitwino
alitwino

Yep, mine's a few weeks old and the indoor clicking was from the get-go.
MHI Warranty process is interesting - have to sign a waiver that you pay for a service call if not warranty and then their Service Agent asks for the same thing and credit card details and payment on the spot if it's deemed non-warranty.
if I knew I would never have bought this unit - should have read product review.

Steve R
Steve R

Hi Alitwino.
Wow, I’ve never heard of that before for a warranty!
I will call them now I’ve read your post, I was going to do a online warranty request but I’m not signing a waiver and giving my credit card details.
How did you get on or haven’t they been out to check your indoor unit yet?
The people who installed our system actually installed a different model than we were originally quoted. They didn’t tell us they fitted a different model, it was only when I checked the model number against the one they quoted via email.
When I called them up to see what was going on, they told me I have actually be given a upgraded/more expensive unit and was quieter and more reliable than the one quoted, they said we would still only have to pay for the original/cheaper unit quoted.
Make me wonder if anything strange is going on with these units!
I checked reviews before we purchased our system but obviously was looking at reviews for the original unit quoted and didn’t see any bad reviews!
Cheers,
Steve.

Brian

Brianasked

AVANTI SRK25ZSA-W / SETDXK09ZSA-W (2.5kW)

I have had6a Mitsubishi Avanti 2.5/3.2 unit for less than a year. It's supposed to be quiet (19 dB) on the lowest fan setting but it's making a continuous kind of clicking noise, which is really annoying at night. Is this normal? What could it be.

3 answers
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi Brian,

Sorry to hear of the issues you're having. While the unit will product some noise, it shouldn't be disturbing you. I'd suggest taking a video and sending this to us via our Facebook page (https://www.facebook.com/MHIAustralia/) so we can pass onto our technical team for assistance.

Steve R
Steve R

Hi Glen.
I’m new here and have just submitted a post about our a/c indoor unit making, what sounds like the same noise as Brian is complaining about.
Do you have any ideas what it is, it’s definitely not a normal noise?
Cheers,
Steve R .

Richard T.
Richard T.

I also have a SRK25ZSA which also has the annoying clicking noise from the indoor unit. Installed Nov 2022 in a spare bedroom, which we have just moved into with winter coming on - may have been noisy since installed, but only been used a couple of times since installed.
I'd be interested if Glen, Steve R & others had their units fixed.

Christine V.

Christine V.asked

AVANTI SRK25ZSA-W / SETDXK09ZSA-W (2.5kW)

How many decibels does the SRK25ZSA have?
Cheers

1 answer
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi Christine - The sound level of the indoor unit depends on the fan speed setting however, on the lowest fan speed setting the SRK25ZSA-W reads at 19 dB (A). You can learn more under the 'specifications' tab here - https://mhiaa.com.au/products/model/avanti-srk25zsa-w-dxk09zsa-w-residential/

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