When our ducted air conditioning stopped working on Tues, 28/1/20, I contacted
Mitsubishi and was given 3 local repair agents names in the Forster/Tuncurry area. We rang Ethical Electrical & Refrigeration (Neil Thompson) on Wed, 29/1/20. How lucky were we to have chosen this business. Neil called on us on Fri morning 31/1/20. He fixed the problem quickly, explained the repair and showed us the problem. It was very pleasant dealing with Neil who was very honest and definitely lives by the words on his business card "Ethical Electrical & Refrigeration, putting people before profit. We would highly recommend Neil to anyone in our area.
Thanks Neil for great service.
Trish & Tommy

My ducted unit was installed and running on the 4th November 2022. It worked well until the 9th December. I contacted my installer who managed to come out yesterday, 29th December. There seems to be a valve issue with the unit. He contacted Mitsubishi who won't have technicians available until next year. Never mind I care for a 91yo father who's just surviving the 40c+ temps we're having. Way to go Mitsubishi. You're all heart.

I have recently purchased two split systems. one is 7.1KW and another one 3.5kw. unless I put the units on the powerful mode they do NOT blow icicle air. and it's not summer yet. I very disappointed as I thought MHI is the best in the market

Our Mitsubishi 3.5kw airconditioning unit is so quiet and efficient we are delighted. The neighbour must be appreciative of the outdoor unit - you have to stand right next to it to hear anything. It is an attractive unit inside the house and outside.

I have just had the Avanti 2.5kW installed in my daughter's nursery. A great unit that is perfect for the room. I dealt directly with MHIAA and the whole process from purchase to install was seamless. Highly recommended

From the first contact, Gary and the guys from Globalrez did an amazing job, the installers arrived on time, efficiently and professionally installed the Mitsubishi ducted system which is really quiet and when the work was completed they cleaned up and removed all the packaging. I have no hesitation in recommending Globalrez.

My unit was faulty from the moment it was installed. After 4 weeks of phone calls, emails and requests of many videos from Mitsubishi Heavy Ind they now have offered me a refund. But first they want to rip out my unit and leave me with just a hole in the wall in the hot tropical heat until they get the the unit and decide when to refund me so then I can replace it with a better brand like Daikin which could take up to another month. It is a cheap piece of Chinese crap and they have the service to match. I'll never touch another Mitsubishi product again

Absolutely love this air conditioner. We purchased this brand and another and we definitely regret the other. But this is wonderful. Chills/heats the room in minutes. We've had it since November and we love it.

Also we have found the customer service to be great, we purchased via a respectable appliance company when Mitsubishi industries were offering a cashback with purchase. Claim for cashback was simple and easy and received in a timely manner. Had communication with company regarding cashback and they were great to deal with and Haven't have any issues with air conditioner either.

If we need any more airconditioners. This is our brand of choice.

A few weeks ago I substituted my noisy,40 DB on the quiet setting, Panasonic AC split system bedroom unit for a Mitsubishi unit. And wow what a difference. It is virtually silent (19db) when the fan is on the low setting and the unit is very powerful. I have quite a few AC units across several houses and I'm happy with the 9 Mitsubishi units, less happy with the Daikins and dislike and distrust the Panasonic units and their customer service.

We have used plenty of MHI's and many of our family and friends have done the same. Their after sales support is second to none. After reading some of the below reviews, its obvious people are using electricians to install air conditioners! We have only ever used qualified Refrigeration and Air Conditioning Tradesman, electricians aren't licenced to service, repair or do warranty work on A/C's anyway. Our installers tell us that a lot of problems with A/Cs come from a bad install anyway.

This post is in relation to the Customer Service Team and the Summer Cash Bonus promotion offered in 2016. We submitted our application for the Summer Cash Back Bonus on Friday, 16 December, 2016. We were advised that:
"Once checked and approved, your Cash Bonus will be sent to your nominated bank account in 4 to 6 weeks."
However, after no payment from Mitsubishi Heavy Industries in two months, we contacted Customer Care on Friday, 3 February and again on Monday, 6 February, 2017. We are still awaiting a response from the Customer Care team. Quite disappointed in the lack of communication and delay with the payment process.

Has all the features I wanted, good quality and very well priced compared to similar units. The unit is very quiet and you hardly hear it running. The remote is easy to use and it cools the house quickly. Highly recommend this brand and comes with a 2 year factory warranty. I also received $100.00 cash back, which made the system even more affordable.

System has failed 3 times now still under warranty and no one seems interested or knows how to fix it.DO NOT buy this rubbish brand MHI are currently waiting on a part( another one) while me and wife sweat like pigs