Mitsubishi SRK-ZMA Series Questions & Answers

Hi Peter,

The temperature sensor (located within the wall mounted indoor unit) works in both heating and cooling mode. If you are are using a separate temperature sensor, it will produce a different reading to the temperature sensor within the unit itself given it being in a different location. If you find where you're located in the room is too hot (according to your separate temp sensor) we'd suggest reducing the temperature by a few degrees.

Hi Peter,

If your room thermometer and the sensor for your independent heating system are in an area which directly receives heated air from the air conditioner, it may result in a higher temperature reading and might not be reflective of the average room temperature. There are a number of factors which influence room temperatures and airflow however if you are using two different sensors in different locations it's likely that you always have a discrepancy.

You may wish to try and deactivate the offset temperature on the unit by turning the unit on. Once it is on, you can press and hold the main power button on the indoor unit (not the remote) for 30s until you hear two beeps. Refer to the user manual for the location of the power button.

If you still believe there is an issue with your unit, you can submit a warranty service request on our website - https://mhiaa.com.au/consumer-help-centre/warranty/warranty-service-request/

Hi Shawn,

If you'd like a quote, simply visit our Request a Quote page, leave some details and we'll get one of our authorised installers to get in touch! https://mhiaa.com.au/home/where-to-buy/request-a-quote/

Hi Kim,

There is no cover that sits on top of the unit. There will be a visible mesh - this is where the return air is drawn into the unit.

Hi Jarek. While there is no HEPA filter available for the ZMA series, the ZMA series incorporates a photocatalytic filter as standard which captures fine particles including smoke particles. Hope this helps!

Hi Peter,

The ZSA is our Avanti series which comes in capacities between 2kW and 5kW. The ZSXA is our premium and high efficiency, Avanti PLUS series which comes in capacities between 2kw and 6kW and has some additional features and functions such as motion sensor. The ZMXA series is an older series that has been superseded by the Avanti PLUS. You can learn more about both series on our website -https://mhiaa.com.au/products/category/residential/split-systems/

Hi Daniel, There are a number of factors to take into account when determing the correct size for your space. I'd suggest using our room sizing chart - https://mhiaa.com.au/document/srkdxk-room-sizing-chart/.

If you want anymore info - best speak to an installer who can offer a recommendation. You can find your closest one by visiting our 'Where to Buy' page and entering your postcode - https://mhiaa.com.au/where-to-buy

Hi Sandy,

The SRK50ZMA (5.0kW model) indoor unit is 294mm x 798mm x 229mm and the outdoor unit is 640mm x 800(+71)mm x 290mm. Hope this helps!

Hi Paul,

There's a a number of factors to take into consideration when sizing up a unit. I'd suggest having a look at our sizing chart which you can find here - https://mhiaa.com.au/document/srkdxk-room-sizing-chart/ and then also speaking to an authorised dealer to organise a quote. Ycan find a closest by visiting our dealer search page and entering your post-code. https://mhiaa.com.au/where-to-buy. Hope this helps!

Hi Mark,

Given this model has been discontinued, it may be hard to find however I'd suggest speaking to you closest dealer or wholesaler which you can find on our website below to see whether they could source one for you. If so, they'd also be able to provide you a quote.

https://mhiaa.com.au/home/where-to-buy/

Hi Don,

This is correct. The indoor model number will start with 'SRK' while the outdoor model number will start with 'SRC'. When looking for manuals or any other information, please use the indoor model number.

Hope this helps!

Hi Kane,

If you've started using your unit more frequently and for longer periods it will consumer more electricity however it shouldn't double unless you have drastically increased your usage. You can calculate how much power your unit should use by using the energy calculator on the Energy Ratings website - http://www.energyrating.gov.au/calculator. If you think you've been overcharged I suggest you speak to your power provider.

Hi Kane,
Id' suggest using the EnergyRating calculator to determine how much electricity your unit should be using and comparing this to your meter. If you find your power provider is charging you more than your meter reading, I suggest contacting them as they've been known to 'estimate' houses usage rather than check the meter correctly.

Hi Rod,

The above link is actually incorrect as it goes to MItsubishi Electric's website. You can find our manuals on our website - https://mhiaa.com.au/knowledge-centre/user-manuals/

Hi Riny,

User manual for the ZMA series is available on our website - https://mhiaa.com.au/knowledge-centre/user-manuals/

Hi Jan,

The ability to cool down a space from those high temperatures depends on a number of factors including the type of insulation your space has, window size and location, what type of floors you have, how many doors you may have open plus many more.

If the room has been exposed to alot of sunlight through the day and you are turning it on for the first time it will take some time to cool down. You may want to use the 'High Power' operation when you turn the unit on and ensure all doors are closed to allow the unit to cool the space down as quickly as possible.

Hi Sout,

The SRK20ZSXA is designed for smaller spaces and while it depends on a number of variables including your window location and which direction it faces, your wall and floor types, insulation, etc the unit should be capable of heating a room that is between 12-20 metres squared. We recommend heading to our website and speaking to a local installer who can assess your requirements and recommend a product that would be suitable.

Glen

Hi Peter,

You can purchase spare parts for your unit from our authorised spare parts provider MRE. Their website is http://mrespareparts.com.au/index.aspx.

Glen