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Reviews

4.4

890 reviews
5
(649)
4
(116)
3
(35)
2
(30)
1
(60)
  • Product Quality
    4.2 (201)
  • Return Claim MadeYes (3) · No (193)
  • Shipping
    4.4 (159)
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Mark

MarkCanberra 2600, ACT

Poor quality

published

Ordered a few drawers and the finishes were terrible. Half spray painted panels, chips in corners, Sand particles under the paint. Really bad quality. Definitely not happy with the product

Product Quality
Shipping
Return Claim MadeNo
Nicole W

Nicole WSydney, NSW

Fast Delivery and Amazing furniture

published

I purchased the Aspen Cot & Change table and the Asta Rocker. Overall am happy with the quality and fast delivery, was also quite easy to assemble. Will be purchasing more items from Mocka

Product Quality
Shipping
Return Claim MadeNo
Sam S.

Sam S.Metropolitan Adelaide, SA

  • Verified customer

Great modern style

published

Look I’ll be honest as flat pack furniture goes it’s not to bad and easy to assemble my only problem that there are a few imperfections on the products such as uneven paint surface scratches
And a little damage here and there my 2 bed side tables had a few issues but nothing really big on the eye.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Hi there, thanks for your feedback. Please contact the team at [email protected] and they will be able to assist in resolving these issues. We hope this was helpful, Mocka

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  • Verified customer

Poorly made with limited life span

published

We purchased 2 jolt tallboys, in 2018 and they both have almost completely fallen to bits. The runner screws don't get deep enough fixing, and are all of 5mm. If you have kids be prepared to throw out within 2 years.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Customer service 10/10

published

Ordered the Boston change table for my nursery. Upon assembling it, found that the joins on one of the drawers weren't fitting together. I emailed Mocka and within 48 hours I had a response asking to clarify my order batch number and they would ship new parts ! Less than a week later, our package arrived. Have now completed the drawer set and couldn't be happier with the end product! Thanks for such great customer service. It makes me very likely to shop with Mocka in the future.

Product Quality
Shipping
Louise

Louise

  • 2 reviews

Glue failed on Mocka Box

published

Glue failed on Mocka Box wall units, in the middle of the night half came crashing down damaging much more expensive shells and glassware on top of console beneath. Mocka produces good items for the price/cost.
Mocka refunded cost of replacement of boxes straight away.

Product Quality
1 comment
Mocka
Mocka A.Mocka
Randy X

Randy XAuckland

  • 2 reviews

Extremely difficult to assemble

published
Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

100% Scammers

published

I bought a balance bike from them. It was covered in dents and scratches. Terrible quality construction. I contacted them, they firstly offered a tiny voucher to compensate, then never reply to my subsequent emails. Didn't even send the voucher in the end. These people are 100% scammers!!!

Return Claim MadeYes
1 comment
Mocka
Mocka A.Mocka
Mel

MelSouth East Queensland, QLD

Vigo buffet

published

Although I am happy with the overall purchase a few things to note... the wood tone of this unit is slightly red tinged not your normal oak. It doesn’t fit in exactly with my decor so I had to buy a rug to place under it and break it up. This took us about 3 hours to put together and a few of the screws were missing on one of the doors. I would buy from here again but it’s really hard to tell what time the wood look is of each item.

Product Quality
Shipping
Return Claim MadeNo
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shanika s.

shanika s.Greater Melbourne (Inner), VIC

  • Verified customer

Disappointing

published

I was so excited for this drawer as I bought my TV table from mocka and had no problem with it! Although whilst at the end of building these drawers there is a very evident gap as the backing is to small.
So disappointed and could not find anywhere to leave a review on their actual website.

Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Hi There, Many thanks for your review and we are sorry to hear of this issue. Can you please contact our Customer Service Team at [email protected] and they can assist further.

Great value for money

published

Considering how affordable this furniture is we are extremely impressed with the quality and the delivery fee was very reasonable. I got the Vigo coffee table and Asta arm chair and love them.

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

missing parts. no follow up.

published

Bought kids kitchen play and as we were assembling it realized there were couple of missing parts so couldnt complete it. Sent them emails straight away regarding it. It's been a few days now and still no follow ups. Very dissapointed.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Hi there, the customer service team are working as quickly as possible to respond to all enquiries. If you have not received a response, please check your junk/spam folders just in case.

Smith

SmithSouth East Queensland, QLD

Luna Cube storage - below average

published

We purchased 3 x Luna 6 cube storage. The quality of the product is well below average for the money paid. Not sure how they received 100% positive reviews on these, but ours were many with dented sides on unpacking, the paint job was uneven throughout and one top panel was not second-coated.
We ended up going to IKEA and purchasing new cube storages to replace these, which were much better quality and a third cheaper.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

We are sorry to hear of the issues with your product. Please contact the customer service team at [email protected] so they can assist you further.

Plants with A.

Plants with A.South East Queensland, QLD

Great products, great customer service

published

Ordered a nursery set and noticed a hole on the front of the drawers, contacted Mocka and within 24hrs received a reply stating they will replace any parts necessary. Ended up receiving those parts within days.
Definitely recommend, couldn't be happier.

Product Quality
Shipping
Return Claim MadeNo
Jess

JessMetropolitan Adelaide, SA

  • 19 reviews
  • 1 like

Chelsea 6 drawer wide and tall

published
Product Quality
Shipping
Return Claim MadeNo
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Disappointed

DisappointedGreater Melbourne (Inner), VIC

  • 2 reviews

Mocka - Jesse four drawer - do not bother

published

Assembly instructions are very light on and confusing eg panels are numbered 1,2,3.. and so are the steps in the instructions. The metal runners in the diagram do not look exactly like the actual ones so it’s hard work out if you’re putting the pieces in the right place. It would ha s been helpful to have worded instructions alongside the diagrams or even a YouTube video where you can see how it’s done.

Plus the screws for the side panels and runners are too small! The holes in the metal runners are bigger than the screws! So I’ve had to source and purchase washers that fit exactly. Very frustrating and I’m not even finished with the assembly after 3 hours of fiddling around.

Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka
Elyce

ElyceSydney, NSW

  • Verified customer

Waste of money and time

published

After purchasing and spending 2 hours putting together the sonata baby change drawers,
You discover the draw space is half the size of the unit. Absolutely waste of space even though the description of the draws boasts how spacious the draws are. I emailed to complain and was told to disassemble the item as best I could, and put back in original packaging ( which had already been put out in the trash.
Draws are push to open feature, which doesnt work unless you almost fully loosen the screws that hold the magnet in place.

Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

We do apologise for any issues you have experienced and can see the team has been communicating with you directly to get this resolved. Mocka Customer Service

S A K

S A KGreater Melbourne (Metropolitan), VIC

  • 9 reviews

Great designs, fantastic customer service

published

I was surprised to see so many negative customer service reviews. I actually got more than I expected dealing with Mockas customer service team. They clearly state how returns/refunds work on their webpage and their conditions are reasonable.
I ordered the Jimmy organiser, kids activity table, and original high chair. Whilst the quality was not as I expected, it was easily put together and the dents and defects on the products, resolved by customer service.
Great designs and affordable prices, especially when on sale. Would highly recommend

Product Quality
Shipping
1 comment
Mocka
Mocka A.Mocka

Hi There. Thanks for taking the time to place your feedback, whilst we are disappointed there were some quality issues we are glad we were able to have this resolved and appreciate the opportunity to do so.

Average customer service and horrible courier experience

published

My personal experience with Mocka has been dissapointing to say the least. The courier they used attempted to deliver the package the day after it's scheduled date, which had been confirmed. Then stated they had left a card to organise for delivery, but failed to do so. Customer service palmed me off to the courier company, and were incredibly slow in assisting.

Wouldn't recommend.

Product Quality
Shipping
1 comment
Mocka
Mocka A.Mocka
danineteen

danineteenSydney, NSW

  • Verified customer

Kennedy TV unit fits right in at home

published
Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

Page 1 of 45

Questions & Answers

Paula Greedy

Paula Greedyasked

How do i return a product,if i havent got the aridgnal packing????.

1 answer
Mocka
Mocka A.Mocka

Hi There,
Many thanks for your message.
Please contact our Customer Service Team at [email protected] and they can assist further.
Mocka.

Heather Farley

Heather Farleyasked

Is a delivery avail to GoolwaBeach within 2 to 3 weeks as we are moving. We are looming at the dining starter pack grey white and timber

3 answers
Mocka
Mocka A.Mocka

Hi There, Many thanks for your message.
Please contact our Customer Service Team at [email protected] and they can assist further.
Mocka.

Heather Farley
Heather Farley

Have done this twice

Mocka
Mocka A.Mocka

Hi Heather,
We have responded to your emails.
Please check the spam/junk folder if you have not received the response as the email may have appeared there in error.
Mocka.

S T.

S T.asked

Which country is your furniture made in? What country are the materials from? Thank you

1 answer
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