Reviewer Photos & Videos
Bit disappointed
Used the auto fill and some pictures were so small for the size of the page you see more white that picture. The quality is good and the speed of delivery good.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Maitland InternationalHunter Region, NSW
Amazing service and quality product!!
Maitland International Salon of Photography enlisted the services of Momento Pro to produce 110 x A4, 54 page catalogs. The entire process was made super easy with the help of Libby and Lisa. The quality and cost of our order was very very pleasing. Thanks Momento Pro!
1 comment
Libby J. and Geoff H.Momento
Thanks so much for the positive feedback Sharron, and congrats on attracting 12,500 entries from 42 countries! We hope everyone enjoys seeing their photos in a printed publication. - Libby
Similar opinion? Write a review on ieatwords.com.au!
Amazing Service
I am so impressed with the quality of Momento, and their software is easy to use. I have been using Momento for years and have always been happy with the results. Recently I had two Family History Books printed, this project took me nine years to complete. I am thankful that I entrusted Momento to print this project for me as their quality as always was excellent. What I consider to be equally important is the after sales service which I have found to be absolutely amazing.
1 comment
Libby J. and Geoff H.Momento
Cassie - congrats on your serious achievement! The effort and time involved is impressive. We hope you and your family, and future generations enjoy them often. Thanks so much for the feedbac - Libby (co-founder)
Similar opinion? Write a review on ieatwords.com.au!
Find out how Momento compares to other Physical Shops
Know better, choose better.
Rosslyn C.South East Queensland, QLD
Brilliant job! Thrilled with the quality.
I received my book today. The quality of the printing, paper and cover was brilliant. I’m so glad I went with your program. The program was easy to use and the template choice was excellent. The website was very helpful providing examples to inspire you.
1 comment
Libby J. and Geoff H.Momento
THANK YOU Rosslyn, that has made our day :) We hope you enjoy your book many times over. Stay well!
Similar opinion? Write a review on ieatwords.com.au!
KathyMSouth East Queensland, QLD
Amazing
I was extremely anxious waiting for my first book which had taken me 5 months to prepare. I am so thankful I went with Momento, the quality of the cover, paper and printing is just incredible, as well as great service when I needed advice. I am still speechless how amazing this book looks. Thank you so much and I can't wait to start on replacing 5 old typed family history books.
1 comment
Libby J. and Geoff H.Momento
Hi Kathy - THANKS for such a lovely write up. Enjoy your book often and all the best with your family history project - I'm sure you'll find it rewarding. - Libby (co-founder)
Similar opinion? Write a review on ieatwords.com.au!
RozFar North Queensland, QLD
Easy to use, no restrictions with designing. However system constantly crashes.
Really love this product. It's very easy to use & I can design our photo book exactly how we want it. The only issue we have... and it's rather annoying is that the program is constantly crashing. If I don't save it every 5 mins... I risk loosing any work i have done since my last save. I have to restart my computer every time it happens to be able to reopen the program and continue working (it won't allow me to reopen Momento after a crash if I do not restart). It's pretty frustrating... I have learnt to save constantly!! I really do lik...Read more
e this product as I can do what I want... no restrictions when designing, etc Just really wish it wouldn't crash so much!!! Would love to have some advise/help to fix this problem we're having. Thank you1 comment
Libby J. and Geoff H.Momento
Hi Roz
Thanks for taking the time to review us. I'm really sorry to hear about all the crashes. We have a new release due in a few weeks, and if it is OK with you, I'd like to learn more about the cra... Read more
Similar opinion? Write a review on ieatwords.com.au!
Thrilled with results. By Judy, 28th Dec, 2022
I have recently received my 2 large photo books of our travels. As this was my first experience with Momento after using another company, & as I had just used my phone camera, I was amazed at the quality.
The program was enjoyable & easy to use.
1 comment
Libby J. and Geoff H.Momento
Thanks Judy - that's great to hear, and a great way to start our year. Enjoy your books often :)
Similar opinion? Write a review on ieatwords.com.au!
Sandy
- 2 reviews
Great quality, excellent service!
We highly recommend Momento and have used their books to record our many overseas trips. Every album is beautifully presented with high quality printing and binding. We have had excellent service over many years! Thank you Momento!
1 comment
Libby J. and Geoff H.Momento
Thanks Sandy, what a lovely way for us to end our working year. We hope you enjoy your books often, and wish you a happy and safe holiday season :)
Similar opinion? Write a review on ieatwords.com.au!
JennySydney, NSW
Highly recommend Momento
Our family has produced a very large photo book through Momento and are delighted with the quality of the Momento product and the helpful office staff when we needed assistance.
1 comment
Libby J. and Geoff H.Momento
Morning Jenny! That's lovely to hear. We hope you all enjoy them often. All the best for a fabulous festive season :)
Similar opinion? Write a review on ieatwords.com.au!
Find out how Momento compares to other Physical Shops
Know better, choose better.
Brett CooperSouth East Queensland, QLD
I'm hooked on these Photo books
After seeing the Photo book my Sister prepared for my Parent's 60th Wedding Anniversary, I couldn't believe the quality of the reproduction of some very aged photos and the beautiful presentation. I decided to do one for my Daughters 21st Birthday and am working on my 2nd for my Wife of our wedding.
The software is very user friendly though if you get stuck there are very helpful people available to talk you through.
Overall an amazing way to preserve your memories and show the ones you love all the good times you have shared.
Love it!
Similar opinion? Write a review on ieatwords.com.au!
TinaSouth East Queensland, QLD
Great Book but was shocked at priority delivery price.
Tried several other companies to start photo book for a Christmas present. Found that momento had the easiest app to use to create book. It was very easy to use and add detail. Checked that I could have it dispatched by Christmas, they did say priority was extra and I was expecting it to be approximately $ 30 extra and was happy to pay. I spent several days creating a book and making sure I had finished in time for the deadline for Christmas. The app was easy to navigate and I liked the ability to personalize each page. When I went to check o...Read more
ut I found that priority is double the price of the book. A $153.00 book became over $300. I was devastated that I could not give for present. I received the book today and am very happy with the quality of the book. The open flat pages are fantastic and give the photobook a fantastic finish. I will absolutely use this company again but I will make sure that I leave plenty of time for when I need delivery.Similar opinion? Write a review on ieatwords.com.au!
JaneCanberra Central 2601, ACT
Very happy
I've used another book printer and the second book I got from them I was disappointed with the quality so decided to look around. I know a few professional photographers who use and recommend MomentoPro, so decided to use Momento. Initially I did a small book using Satin paper as I didn't know how it would look. I loved it. One of the photos was a bit pixelated but this was an image that would have been hard to print anyway and I used the photo enhance feature which added contrast. Otherwise loved it.
As I have a just come back from a holiday...Read more
that was a 'must go to place' for me and I am a very keen photography enthusiast, so I wanted to create a photo book I would be happy with. This time I used the grand size, as the landscape was very grand :-), landscape orientation and chose lustre paper as I have printed my photos on luster before and like the finish. As the pages were going to big, I wanted heavier paper to protect the pages. Oh my, the production is really very very good. A couple of the images with some blue sky have very minor banding in them but I doubt the average viewer will notice it. The colour rendition as how I saw it on my iMac. The paper is just the right thickness. It has a very slight texture and sheen to it which makes makes the images shine. One thing I would do if I doing this particular book again would be to adjust the contrast just ever so slightly on a few of the images before importing them into the book. A couple of things that will make it easier to do the book the could be improved - spell check software. No matter how many times I checked my text, I still missed a couple of typos. Also some grid lines so you could position the photos in the same position over multiple pages when creating a book without using a template.2 comments
Libby J. and Geoff H.Momento
Morning Jane - Thank you for the great review. We're so glad you like your book and paper. If you're keen we have ICC profiles you can download to soft proof your images before printing, and there are... Read more
Guides you can use in the software - learn all about them at https://bit.ly/2ryhqM0). Unfortunately we don't have spell check in the software as our team is relatively small compared to Microsoft Word's :) So we suggest people type up their text in their preferred word processor and do their spell check there. It is on our wishlist, but don't hold your breath as there is quite a long list! Enjoy your books often. - Libby (co-founder)Thanks for the feedback. Will come in handy for the next book.
Similar opinion? Write a review on ieatwords.com.au!
EliSydney, NSW
Disappointed
I recently received my photo book from Momento. It took hours to prepare and was not cheap. My excitement in receiving the book quickly changed to disappointment as I turned the pages. The colours were wrong and the pictures looked 'muddy' and dull. I rang Momento and spoke to Ryan who suggested I needed to calibrate my monitor and also gave me a link to a website for further tips. He did offer me a 25% discount on reprinting the book but 75% of a lot.... is still a lot. I was not at all encouraged by the conversation.
However I did take steps...Read more
to calibrate my monitor as suggested and also downloaded a profile from their website to use when 'soft proofing' the photos. The calibration did not change the colour at all but did affect the brightness marginally. Now, when comparing the printed book to the 'soft proof' on the screen I am still very disappointed in the quality of the printing. The printed photos are definitely different in colour and very muddy. While I won't be returning to Momento, I will be more proactive in ensuring I am not disappointed with the next photobook.1 comment
Libby J. and Geoff H.Momento
Hi Eli
I'm sorry to hear that you are disappointed with our printing of your book. As Momento's founder, I try to ensure we deliver a good result every time, but it looks like we missed the mark here. ... Read more
Ryan has briefed me on your conversation and showed me some of your images. I am happy to reprint the book for you, but it will only come out the same if we use the same upload. Some companies will pump up the contrast and colours for you, but this isn't how we run our press. If you decide you'd like to redo this one, or a different project, please let us know. I'm happy to do a couple of test sheets for you to ensure you're happy. All the best in your book making, no matter who you end up using. Regards GeoffSimilar opinion? Write a review on ieatwords.com.au!
Rhiann and AaronYork
- 2 reviews
Unbelievable service and top quality product
These guys were so helpful. Elizabeth sent us beta software and helped us with any questions. Then they delivered the brilliant product way ahead of time which was a bonus. Thank you so much.
Aaron & Rhiann
Similar opinion? Write a review on ieatwords.com.au!
Old_GuySydney
- 10 reviews
- 1 like
- Verified customer
Look no further - Use Momento
Saw their article on Snap Happy show on Channel 10 Bold and then found out the local photo club used them to produce their annual photo book. I had a travel book I had to produce, but an issue was that it was made in another software (InDesign). Phoned Momento and Elizabeth directed me on how I could submit this job instead of doing it all over again in their template. The staff at Momento could not do enough to help as this project was an assignment that had a submission date.
Not being 100% familiar with the finer points of printing. They...Read more
stepped me through the process. The result was an excellent presentation and a high quality book. The people I dealt with Geoff, Ryan, Gina and Elizabeth fully understand customer service. I would recommend Momento to everyone.1 comment
Libby J. and Geoff H.Momento
Hi Old_Guy :) Thanks for the kind words. Glad to hear you were happy with the service and print results. I'm also happy to see you received super service. We're very lucky to have the team that we do.... Read more
Enjoy your book many times over. Libby (Co-founder)Similar opinion? Write a review on ieatwords.com.au!
Find out how Momento compares to other Physical Shops
Know better, choose better.
RodSydney Surrounds, NSW
- Verified customer
Superior Technical support
I had a rare software issue where Momento would not save my work - most likely as a result of me not managing memory well enough. However the outcome was that my MBK FILE “disappeared”. Technical support were super fast, super helpful, super patient and super investigators - the issue was resolved (related to cloud storage of my MBK file). Needless to say I’m extremely grateful and of course a Momento fan!
1 comment
Libby J. and Geoff H.Momento
Hi Rod - so glad to hear we got things sorted for you super quick, and that you're a new fan :) Enjoy your book/s often - Libby (Co-founder)
Similar opinion? Write a review on ieatwords.com.au!
gmwTasmania
disappointed
Finally got that 200 page photobook completed. Made sure I had it done before the 1st Oct so I could take advantage of the 20% discount offer (20% off Photo Books + Boxes until 1 October) only to find I cant have the discount because I am using a prepaid voucher which I purchased months ago … Bummer :-(
1 comment
Libby J. and Geoff H.Momento
Hi GMW,
I'm sorry you're disappointed. Sadly though, the Prepaid Photo Book product is sold already discounted, and if we were to add two discounts together it just wouldn't be worthwhile for us.
I ... Read more
Similar opinion? Write a review on ieatwords.com.au!
PaulSouth East Queensland, QLD
- 2 reviews
- 1 like
Would not even think of using another company
I have used Momento 9 time for albums and twice for Christmas cards. The only occasions I have had problems have been self inflicted usually when I have forgotten how to size my photos on the page as I always manually make up the page layouts. When I have had to ring in for help the assistance given by the staff has been excellent. The quality of the albums is terrific and I aways have great enjoyment showing them to family and friends.
1 comment
Libby J. and Geoff H.Momento
Thanks for your loyalty and glowing review Paul, I'll make sure the service staff get your feedback too. Enjoy your books often :) Libby (Co-founder)
Similar opinion? Write a review on ieatwords.com.au!
Kerri MSouth East Queensland, QLD
- 2 reviews
Australia's number one Photo Book company
I have been a loyal customer of Momento for many years now. Their quality is second to none and their software is very user friendly. For all of those important moments in your life these guys and girls are the people you should trust to immortalised them in print. Their customer service team and technical team are so helpful and friendly. I recommend Momento anytime I hear the word photo book.
1 comment
Libby J. and Geoff H.Momento
Hi Kerri - you certainly have been loyal, and we totally appreciate you engaging with us on our social feeds - it is noticed :) THANK YOU for your review and enjoy creating and reading your books. Libby (Co-founder)
Similar opinion? Write a review on ieatwords.com.au!
Seagull R.South East Queensland, QLD
- 2 reviews
- 1 like
Quality Product
I have just ordered 5 new Momento photobooks of our travels. I already have 9 myself and have given away another 4 as gifts. I know I can get photobooks cheaper elsewhere, but I find the Momento software, whilst not perfect, easy to use, and the end result to be of excellent quality. I did try another company that offered a cheaper service, but I found it clumsy in terms of putting the album together and gave up after a couple of pages and went back to Momento. I also like the way that I can save the draft album to my computer at home (with a back-up on an external hard-drive) until I'm ready to upload, rather than having to upload each time I work on it. Works for me.
1 comment
Libby J. and Geoff H.Momento
Thank you for your lovely review Seagull! You have made us very happy and we hope you enjoy books often. FYI, we're also always working on ways to improve the software, but compared to most photo book... Read more
software companies, we have a rather small team :) Please send any requests to [email protected]. - Libby (Co-founder)Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Kateasked
What would be a suitable dollar value for a gift voucher for n engagement photo album
Sue N.asked
Is it possible to add a shadow on photos once placed into photobook. Maybe Im looking in wrong place but dont seem to find any information in regards to shadowing
4 answers
As far as I remember Momento does not have a "shadow" option for photos. Some of the frames (e.g. curling corners) will create a shadow. However you can use a dark or black background (drag to page and then select option to clear background - it will change to a square/rectangle which can then be edited) to create a shape a little larger than the size of the photo and then change its opacity and put the photo above that shape and then adjust the spacing to create the shadow offset you require. That will work.
Thank you Rod
Nope
Malvoleoasked
When I attempt to download the cover backgrounds I get an error message saying that there ia problem with the internet or server connection: Http Code: 0x403. I am however connected to the internet and there does not appear to be other connection issues.
4 answers
Libby J. and Geoff H.Momento
Hi Malvoleo
I'm sorry this isn't working for you.
Can you tell me a little more:
- is the issue with installing packages from the Updater panel on the right side of the software?
- and what is the name of the pack that you're trying to download?
Cheers
Geoff
Libby J. and Geoff H.Momento
Hi again
I have just restarted the Updater server. Please let me know if you still have this issue. I've just tested it and it appears ok.
Cheers
Geoff
Yes, it is downloading from the side panel in the software. Specifically I have been trying to download the cover background colours but I have checked and the other backgrounds, with the exception of the Texture backgrounds also will not download.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Libby J. and Geoff H.Momento
Hi GBo, sorry to hear you were disappointed with some of the auto layouts. Should you feel like making another check out our Yearbook Quickbook (https://www.momento.com.au/inspiration/family-photo-boo... Read more
ks-stationery#yearbook) as it has some great clean layouts with images in larger sizes. Hope that helps!