MoneyMe Questions & Answers

Hi Nat,

The credit reporting agencies we use are Equifax and Illion.

If you have any other questions please don't hesitate to reach out on 1300 669 059 or via email at [email protected]

Hi Nick,

Thanks for reaching out.

If you would like to update your bank details, please contact us on 1300 669 059 or send an email to [email protected].

Thank you, Funky_Cathy!

Hi Nikih,

Sorry for the inconvenience.

Can you please email your contact details to [email protected] and I'll personally look into this ASAP for you.

Cheers, Jon
Head of Operations

Hi itsmeteens,

If you applied during business hours you should have had an outcome the same day.

If you could please send an email to [email protected] with your contact details I can look into your account and I'll be able to provide you an answer ASAP today.

Hope to speak soon.

Cheers, Jon
Head of Operations

Hi Kae,

Thanks for reaching out!

You must be an Australian resident in order to apply with MoneyMe.

Hi Mala,

Apologies for the delay in responding to your questions.

If your application is under review, you'll generally receive an outcome within an hour during business hours or in the morning of the following business day if you applied outside operating hours.

We are open on public holidays. You can check our public holiday hours on Google if you're ever unsure.

Hope this helps! If you have any further questions, please don't hesitate to reach out on 1300 669 059 or [email protected].

Hi Bianca,

Apologies for the delay in answering your query!

For St. George customers it takes up to 1 business day to see the funds hit your bank account. As you were approved after hours on a Friday, the earliest you would receive the funds is the next business day, which is Monday.

Hope this helps!

Hi Baie,

Thanks for reaching out.

We've had a look into your account and it appears that you withdrew your available credit balance to your bank. You can expect to see the funds hit your bank account shortly if they haven't been received already.

If you have any questions, feel free to give us a buzz on 1300 669 059 or email [email protected].

Hi Baie,

We tried giving you a buzz but didn't manage to get through.

As you bank with ANZ the money should be in your account within 3-4 hours from time you withdrew the funds. If it hasn't hit your account within the next hour, please give us a call on 1300 669 059 and we'll investigate this further.

Hi Erin,

Yes, your loan application would have been reviewed as you applied on a weekday (we're open till midnight).

Our operating times are 8.00am-Midnight Monday to Friday, and 9.00am-9.00pm on Saturday & Sunday.

If you have any other questions, feel free to contact us on 1300 669 059.

Hi Teresa,

Thanks for reaching out!

We take many factors into account when reviewing a loan application, so were unable to determine whether or not you would be approved solely based on your credit score.

If you have any questions about your eligibility, feel free to check out the FAQs at moneyme.com.au/FAQ or give us a call on 1300 669 059.

If you have any other questions please don't hesitate to get in touch.

Hi Asad,

Thanks for reaching out.

We're more than happy to check whether you're eligible to re-apply. If you could please give us a call on 1300 669 059 or email us at [email protected] with your full name and contact number we'll be able to look into this for you.

Hi there,

Thanks for reaching out!

As a rough indication, you can expect to receive your funds within 1 hour if you bank with Commbank, 3-4 hours for ANZ, Bankwest, NAB and Westpac and 1 business day for all other banks.

Hope this helps! If you have any further questions, feel free to get in touch on 1300 669 059 - were open until midnight tonight.

Hi Kylie,

Thanks for reaching out.

We cant review an application while you are on a bridging visa, however we can once your visa status is confirmed.

With regards to your employment income, we just need to see 90 days of consistent income on your bank statements. We also take other factors into account when assessing your application, including your MoneyMe history, recent transactions and credit report.

Hope this helps! If you have any more questions, feel free to get in touch on 1300 669 059 or [email protected].

Hi there,

Thanks for reaching out!

The costs associated with our personal loans include an establishment fee and interest rate starting from 8.99%. These costs are tailored to your personal circumstances and credit profile and are added to your outstanding balance.

You can expect to receive a decision within an hour if you apply during business hours, which are 8am to midnight Monday to Friday and 9am to 9pm on weekends. We send you the funds instantly upon approval, however how quickly you receive them depends on your bank. If you apply outside of business hours it may take a little longer to know the outcome of your application.

I hope this helps! If you have any further questions, feel free to get in touch on 1300 669 059 or [email protected].

Cheers, Jon
Head of Operations

Hi Bridget,

That's completely understandable and I'd like to assure you that nobody can view your banking credentials.

We simply use Illion Open Data Solutions to retrieve your most recent 90 days of bank statements. Illion Open Data Solutions allows us to review your application quickly by uploading your statements in a categorised, read-only format.

If you’d like to know a bit more, you can review some frequently asked security questions using the link below:

Hi Pamela,

Thanks for reaching out.

Unfortunately we were unable to approve your most recent application as you did not meet our lending criteria on this occasion.

We’re sorry we couldn’t help you out. If you’d like to discuss the outcome in more detail, feel free to give us a call on 1300 669 059 or email [email protected].

Cheers,
Team MoneyMe

Hi Biglije2,

MoneyMe does not offer payday loans nor are we considered one. We offer a line of credit up to $5,000 and personal loans up to $25,000 with repayment terms up to 3 years.

If you’d like to learn more about us or have any questions, you can visit our website www.moneyme.com.au or call us on 1300 669 059 – we’d love to chat!

Hi Tamia,

Thanks for reaching out!

You can apply for a MoneyMe loan while paying off another loan, subject to our assessment and suitability.

If you have any further questions please don’t hesitate to get in touch on 1300 669 059 or [email protected].

Hi Jennifer,

Thanks for reaching out.

It generally takes us a bit longer to review manual applications. We have received your bank statements and will fast track your application to get you an outcome ASAP.

If you have any further questions, please don’t hesitate to get in touch with me on 1300 669 059 or [email protected].

Cheers, Cal
Underwriting Manager

Hi Judith,

Thanks for reaching out.

I'm sorry to hear about your experience with us on Friday. I’d love to connect to understand how I can help.

Let me assure you that MoneyMe will never ask you to purchase a prepaid card during the application process.

As I’m having trouble finding a loan application under “Judith B.“, if you could please get in touch on 1300 669 059 or [email protected] that would be great.

I look forward to speaking with you soon.

Cheers, Cal
Underwriting Manager