MoneyMe Questions & Answers (page 2 of 3)

Hi Jennifer,

Thanks for reaching out.

It generally takes us a bit longer to review manual applications. We have received your bank statements and will fast track your application to get you an outcome ASAP.

If you have any further questions, please don’t hesitate to get in touch with me on 1300 669 059 or [email protected].

Cheers, Cal
Underwriting Manager

Hi Judith,

Thanks for reaching out.

I'm sorry to hear about your experience with us on Friday. I’d love to connect to understand how I can help.

Let me assure you that MoneyMe will never ask you to purchase a prepaid card during the application process.

As I’m having trouble finding a loan application under “Judith B.“, if you could please get in touch on 1300 669 059 or [email protected] that would be great.

I look forward to speaking with you soon.

Cheers, Cal
Underwriting Manager

Hi Celio,

If you're after a statement of account, you can email us your account details or respond to any emails you receive from us and we'll be able to send you a copy.

Alternatively, you can give us a call on 1300 669 059 and we'll get this sorted for you.

Hi Celio,

We found your account and have sent a copy of your statement of account to your email.

If you need anything else please don't hesitate to reach out.

Hi Terri,

Thanks for reaching out.

I’d like the opportunity to look into the account personally. If you could please give me a call on 1300 669 059, I’ll look into this ASAP.

Cheers, Jon
Head of Operations

Hi Gengen,

Sorry for the delay in getting back to you.

Our transfer times vary depending on which bank you’re with. If your loan is approved on the weekend and you bank with Commonwealth Bank, you’ll receive the funds on the same day. For other banks, the earliest you’ll see the funds in your bank account is the next business day.

If your loan is approved on a public holiday, the earliest you’ll receive the funds is the next business day.

Hope this helps!

Hi William,

In order to provide your bank statements online you'll need to use the secure and safe portal powered by our partners Illion Bank Statements (formerly known as Proviso). It simply captures a 90-day screenshot of your bank statement transactions which automatically analyses your income and expenses allowing our agents to review your application to get you an outcome fast.

As security is our #1 priority, it's important to know that nobody at MoneyMe or Illion Bank Statements has access to your banking credentials.

If you give MoneyMe a call on 1300 669 059 we'll be able to run you through the available alternative options.

Hope to speak soon!

Hi William,

If approved, your repayments will be direct debited from your primary income account. We align your repayments with your income cycle to ensure there’s sufficient funds in your account to clear the payments. If you wish to change the payment method or your repayment schedule, simply get in touch.

Hope this helps!

Hi Shanti,

To be eligible to apply for a loan with us you must be an Australian resident or meet our residency requirements in accordance to our lending policy.

If you'd like to know more about our eligibility, feel free to contact us on 1300 669 059 or at [email protected].

Hi Shinea E,

Thanks for reaching out. My name is Jon and I’m the Head of Operations here at MoneyMe.

At MoneyMe, our application process is entirely online and cashless. We will never require you to purchase a prepaid card as a part of the application process.

Could you please give me a call on 1300 669 059 as soon as possible so I can investigate this matter further? Alternatively, you can email me at [email protected] with your full name and contact number. In the meantime, please do not follow any of the processes you have described.

Thanks for letting us know and I look forward to hearing from you soon.

Cheers, Jon
Head of Operations

Hi Lynette H,

Thanks for reaching out. My name is Jon and I’m the Head of Operations here at MoneyMe.

At MoneyMe, our application process is entirely online and cashless.

Can you please contact us as soon as possible and importantly, please do not follow any of the processes you have described.

You can reach me on 1300 669 059 or send an email to [email protected] with your full name and contact number.

I look forward to speaking with you soon.

Cheers, Jon
Head of Operations

Hi Fecta,

You can apply for a loan with us via our website at www.moneyme.com.au

If you have any questions or need help, feel free to contact us on 1300 669 059.

Hi Ely,

There are no penalty fees for making early repayments or paying your loan off in full - just the way it should be!

Cheers, Team MoneyMe

Hi Jess,

Sorry for the delay in getting back to you.

Our transfer times vary depending on who you bank with. In your case, Bendigo Bank takes 1 business day to clear.

For Commonwealth Bank customers it takes a few minutes, other major banks take up to 4 hours and smaller banks take up to 1 business day.

Cheers,
Team MoneyMe

Hi there,

It depends on your loan amount, term and repayment behavior. As a general rule, you'll need several months of consistent payments before you are eligible to apply again.

So we can give you a response specific to your account, please contact us on 1300 669 059 or email your contact details to [email protected] and we'll get in touch.

Look forward to speaking to you soon!

Cheers,
Team MoneyMe

Hi reaymeister,

Thanks for reaching out.

Our customers are required to submit their bank statements using their online banking details. We use bank-level encryption, so no-one has access to your account. We only receive an encrypted, PDF version of your bank statements which allows our algorithms to analyse and review your statements for a fast outcome.

We understand your concern for security, so if you’d like to know more about our process, feel free to give us a call on 1300 669 059.

Cheers, Team MoneyMe

Hi Jason,

Thanks for reaching out.

To be eligible for a second loan, you will need to have repaid the majority of your current outstanding loan. Unfortunately, we cannot combine your loans and each application will be treated as a separate loan contract.

If you would like to find out more about your loan eligibility, feel free to give us a call on 1300 669 059 or send an email to [email protected].

Cheers, Team MoneyMe

Hi Mark,

If you choose to take out the $1,000 line of credit, your repayments are scheduled over a period of 12 months. You have the option to make extra repayments if you wish to pay out your loan earlier at no additional cost.

If you decide to take out a personal loan between $2,100 - $15,000 the loan duration ranges from 3 months to 3 years. You can choose the loan term when you make an application, however the duration in your final loan offer may be adjusted slightly to be aligned with our responsible lending criteria.

We hope this helps! If you have any further questions feel free to give us a call on 1300 669 059 or send an email to [email protected].

Cheers, Team MoneyMe

Hi ECC,

Thanks for reaching out!

Good news, you’re still able to apply for a loan with us even if you have a joint bank account. The only difference is you may be required to submit your pay slips so we can verify your income on the bank statements.

If you have any other questions feel free to give us a call on 1300 669 059.

Cheers,
Team MoneyMe

Hi Beth,

If you're self-employed and receive regular income you're eligible to apply with us.

Cheers, Team MoneyMe

Hi Shawnee,

Thanks for getting in touch.

Our application process is simple, fast and completely online. We base your eligibility on your financial circumstances such as credit history, income and expenses.

If approved, the repayments on a $4500 loan depend on the term you choose and are aligned to your income cycle. All of this will be clearly set out in the application process before you have to commit to anything.

Hope this clarifies our process for you, and feel free to reach out on 1300 669 059 if there’s anything else we can help with!

Cheers, Team MoneyMe