I wanted to know how to change the sim plan on my sons moochies and Allih got back to me very quickly and helped me to do so. Thank you very much Allih

I sent an email to have my sim cards suspended during the covid-19 lockdown. Within 10 mins I had a reply from Allih confirming the suspension was processed. Very fast and polite. Thank you.

Staff was very polite, and helpful and assistance
was provided promptly regarding my request to cancel the SIM card as well as getting reimbursed. I’m very satisfied with the way it was resolved effectively

I have used this for a week for my son. Location showing 6 km some where in the bush, when he is with us at home. Moochies still deduct $$ for the service which we dont use.

Andrew’s customer service is absolutely perfect ! He responded to my queries quickly and was able to resolve my problem. Thank you very much for your help. My daughter very happy with her watch.

Thank you to Andrew for your fast and effecient service. My problem was resolved quickly. These watches have been a godsent for our family. I will continue to recommend the product.

I bought this for my daughter for Christmas and she loves it! It was delivered quickly, was easy to set up, worked as described and when I contacted them for something through their website my request was actioned by Andrew shockingly fast and without any messing around, 10/10 for customer service.

The company has been delightful to do business with and I will be recommending them whenever the opportunity arises :)

Thank you for all your help and prompt responses to my query. Its great to have technology that you can rely on for children other than having an actual phone. We have rexommended to friends.

The customer service I received 18 months after the original purchase was excellent. Both Andrew and Emmanuel responded in super fast time and responded to all the questions I had.

There was a bit of confusion initially after recieving my daughters moochies watch. But thank you to Allih for guiding us through setup it is now working great. Thank you moochies and Allih

Service received from support line was fantastic. Febril responded quickly, and resolved my issue in a matter of minutes. Love when a company has really effective and helpful support staff.

Our Moochies is so perfect for my little boy!!! Tracking is always 100% accurate, both watch/app are incredibly easy to use and has given our family peace of mind - Highly recommend!

I bought this watch for my 9 year old Son as a Christmas gift, after setting the watch up for him he wanted to wear it but couldn’t switch it on as the function button had come off, I sent an email to inform the Support Team but nobody had replied so after a few weeks of waiting I sent another email and had a rapid, professional and efficient response from Andrew who was very supportive and friendly he told me to send the watch back and I will receive a new one, now I have one very happy Son :-)

On our 3rd generation of watch, more impressed each time. Can honestly say that they are constantly updating to iron out identified kinks. Customer service is second to none (Andrew is a legend!), couldn’t be more impressed. Our latest watch arrived 24 hours after purchased online and we’re already using it to video chat with friends overseas. Fabulous on every level :)

We are really happy with the Moochies watch we bought for our daughter. She loves having a phone and we love that it is safe. My online inquiry relating to downgrading the sim plan was answered and actioned within minutes. The service provided by Febril was professional and polite. Thank you Febril.