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Moochies Questions & Answers
180 questions from our users
Kylieasked
I got a watch for my son for Easter setting it all up was easy but just the gps isn’t working as we live in Glenorchy elanore place but it’s says he is on another street like on the other side if Glenorchy after hours trying to fix it I can’t any idea where it’s doing that
No answers
LINDA H.asked
My grandson can receive both text and vocal messages but can’t listen to the vocal messages. I receive his texts and vocal messages and can hear him. It was working yesterday. How can we fix it?
No answers
Benjaminasked
Watch was working fine for 3 weeks and as of tonight it is saying detecting sim card and then says insert sim card. Not sure what is happening but this is the second moochie watch as the first was replaced as it was faulty. Please help! Should of paid the extra $100 and got the spacetalk
1 answer
MoochiesMoochies
Hi Benjamin, we are very sorry to hear of these issues! Please kindly email us at [email protected] as our Customer Care team will be able to further investigate these problems for you and we would love to further assist you with these issues. We look forward to hearing from you, Benjamin. Many thanks! - Moochies Team
Natalieasked
Like many others here, my daughters watch does not connect to network, cannot use phone functions. Can receive calls, but can’t receive messages or send anything due to not being able to get past front screen. Please don’t tell me to email help. I have. Twice.
3 answers
Ps. It is 2 days old. Worked for first day.
MoochiesMoochies
Hi Natalie, we are very sorry to hear of these issues! Please kindly email us at [email protected] as our Customer Care team will be able to further investigate these problems for you and we would love to further assist you with these issues. We look forward to hearing from you, Natalie. Many thanks! - Moochies Team
Mines the same my son CANT recieve texts or calls and cant connect to a network worked for the first day and for then hasnt work. Im so frustrated as its coming up to year on the 09.06.2020 since i bought it and dont think they will do anything about it now. Its just been sat there doing nothing the whole time. You know when you get real busy and completely forget to sort stuff out yes it was one of them times. Now my sons asking for his watch and he cant have it as its like just a piece of costume its got credit and everything on!
Neecyasked
Hi, I would like to cancel the prepaid phone data coming out of my credit card. Can you please advise how I do this?
1 answer
MoochiesMoochies
Hi Neecy, please email us at [email protected] quoting your Moochies mobile number and request for it to be cancelled, once we receive your email we will disconnect it for you. Many thanks! - Moochies Team
Jodieasked
Hi, I would like to cancel the prepaid phone data coming out of my credit card. Can you please advise how I do this?
1 answer
MoochiesMoochies
Hi Jodie, please email us at [email protected] quoting your Moochies mobile number and request for it to be cancelled, once we receive your email we will disconnect it for you. Many thanks! - Moochies Team
SScottasked
Hi, I just recently got a Moochies watch for my daughter - I can’t talk to her via Video Chat. I can hear her on my phone but she can’t hear me.
1 answer
MoochiesMoochies
Hi SScott! We are very sorry to hear of this issue. Please kindly email us at [email protected] as we will need to find out more personal details in order to further assist you. We look forward to hearing from you. Many thanks - Moochies Team
Anne K.asked
My son received a Moochie watch for Christmas last year and all was well until now.
The watch was on full charge, my son held down the large button on the side accidentally sending an SOS which we received the alert and now the watch screen does not work.
Through the Moochies app, I can see the watch is on, has full charge and I can call it, but the screen does not light up at all. Please help resolve this issue!
Anne
1 answer
MoochiesMoochies
Hi Anne, thank you so much for your question. Can you please kindly hold down the SOS button without letting go for 20 seconds and let us know if your Moochies turns on? If the issues still persist, please email us at [email protected] so we can assist you further. We look forward from you, Anne. Many thanks! - Moochies Team
Martin P.asked
I set up my sons Moochies watch and have set it all up but it still won’t work.. when ever I try to make a call it comes up mobile network unavailable.. I think I may have missed the verify email step. Could this be the reason why? How do I verify after I have set it all up?
2 answers
MoochiesMoochies
Hi Martin, thank you so much for your questions. Please kindly email us at [email protected] as we will need to find out more information from you such as your Moochies mobile number and other personal details in order to further assist you. We look forward to hearing from you, Martin. Many thanks - Moochies Team
Martin. Have you had any resolution on this? I’m having same issues and very little communication from the help centre.
Jasmine T.asked
Hi the same question.my moochies watch. Activated Sim Card downloaded app onto my phone. When turned on watch it keeps saying it is search for network but does not connect? What am I doing wrong
4 answers
Same issue, contact them and keep pushing for a refund. It's a glitch that they obviously blame on other issues.
MoochiesMoochies
Hi Jasmine, thank you so much for your question. Please may you kindly email us quoting your Moochies mobile number and these issues you are experiencing at [email protected] - Our Customer Care Team would love to further investigate these issues for you and rectify this problem you are experiencing. Thanks Jasmine and we look forward to hearing back from you - Many thanks! - Moochies Team
Hi Jasmine. Have you had any resolution on this? I’m having same issues and very little communication from the help centre.
James N.asked
How do I assign my wife Admin rights?
1 answer
MoochiesMoochies
Hi James, there can only be one administrator for your Moochies, however if you wish for your wife to have administrative rights, can you please email us at [email protected] confirming the following:
- Your Moochies IMEI number (You can find this within the Settings menu of your Moochies).
- Your Moochies Version number (You can find this within the Settings menu of your Moochies).
- Your Moochies mobile number.
- The email address you are using for as the username for your MyMoochies app.
If you could let us know these answers via email and quote that you wish for your Moochies to be reset so your wife can have admin rights, this would be great.
We look forward to hearing back from you via email, James. - Moochies Team
Jodie M.asked
Hi I’m wondering how to stop payment for a plan coming from my bank account, my daughter no longer uses her watch she moved onto an actual phone, I can’t find an opt out option anywhere
3 answers
MoochiesMoochies
Hi Jodie! Can you please kindly email us at [email protected] so we can further assist you with this? We look forward to hearing back from you. Many thanks - Moochies Team
Why don't you actually respond to the questions here for the benefit of all users????? Simply pasting "Hi Xxxxx! Can you please kindly email us at [email protected] so we can further assist "
Is completely useless - or I suspect you're using a bot - either way, not good enough!!!!
MoochiesMoochies
Hi James, this question requires personal data for us to know such as a Moochies mobile phone number and account details, which should not be sent on here via a public forum as this breaches privacy for the customer. Hope this clarifies things for you, James.
Hala A.asked
How to turn strong 3G on?
1 answer
MoochiesMoochies
Hi Hala! Can you please kindly email us at [email protected] so we can further assist you with your queries? We look forward to hearing back from you. Many thanks - Moochies Team
Celiaasked
Just my moochies watch. Activated Sim Card downloaded app onto my phone. When turned on watch it keeps saying it is search for network but does not connect? What am I doing wrong?
2 answers
MoochiesMoochies
Hi Celia! Can you please kindly email us at [email protected] so we can further assist you with these issues? We look forward to hearing back from you, Celia. Many thanks - Moochies Team
Hi Celia. Have you had any resolution on this? I’m having same issues and very little communication from the help centre.
Jenni R.asked
All of a sudden when my daughter sends me a voice message from her moochie it won’t download on the app and says 0 seconds when it fact it is voice message over 5 seconds. It used to come through now it doesn’t.
2 answers
That is same with mine. I am still waiting for Moochies to get back to me. I have noticed that many people are having the same problem since the Moochies App made an update.
MoochiesMoochies
Hi Jenni, we are extremely sorry to hear this! Can you please kindly email us at [email protected] so we can further assist you with these issues? We look forward to hearing back from you, Jenni. Many thanks - Moochies Team
Aimee B.asked
Hello,
We bought a Moochies watch for our daughter this month and the app does not work at all! No map on tracking, can't receive voice messages, can't add photos to profiles and cannot set safe zones! App crashes multiple times a day. Very disappointed. Please get in touch with me asap.
1 answer
MoochiesMoochies
Hi Aimee, can you please kindly uninstall and reinstall your MyMoochies app to see if this helps? If these issues still persist please email us at [email protected] and we would love to further assist you. Look forward to hearing back from you, Aimee. Many thanks, Moochies Team
Jessica Aasked
Hello, my daughters watch was stolen out my car and I no longer have access to the phone I used to set it up - is there any way around this please as I would at least like to try and find it with the gps
3 answers
You will need to contact moochies. This is just a review of the product and my personal experience.
Hope you obtain answers
The moochies team should be able to help - try emailing them directly
MoochiesMoochies
Hi Jessica, we are extremely sorry to hear of this issue. Please may you kindly email us at [email protected] so we can further assist you with this as soon as possible. We look forward to hearing from you, Jessica. Many thanks! - Moochies Team
Kylieasked
Hi there, just bought a Moochie but can't find app on playstore...
6 answers
Mymooshiesapp hope you have more luck and response than I have.
Oh no..have you been able to download it from anywhere?
I only have android
MoochiesMoochies
Hi Kylie, we are extremely sorry for any inconvenience caused to you with this. Our app developers are in the process of publishing a new version of the App to fix some issues and Google is just verifying the app right now. The app should return in a few hours. Thank you so much for your patience, Kylie, and if you ever have any more queries, kindly email us at [email protected] where we will be more than happy to assist you. Many thanks! - Moochies Team
s.nickasked
Why money is still deducting from my account when I m not using this watch anymore
2 answers
I can't answer that. I'm waiting for my plan to be cancelled and I'm struggling to obtain correspondence.
MoochiesMoochies
Hi s.nick and vab, can you please email us at [email protected] so we can further assist you with these issues? We look forward to hearing from you. Many thanks! - Moochies Team
Nathan W.asked
I wish I had read these reviews before i purchased this watch. My sons watch constantly says hes away from his safe place even when connected to WiFi. The whole reason we bought this was to see where he is. Surely you can improve the accuracy somehow. My boy spent all his Christmas money buying this watch for it to not do what its supposed to do.
1 answer
MoochiesMoochies
Hi Nathan, we are extremely sorry to know this. Our Moochies watches can only give an accurate GPS reading if the Moochies is connected to strong 3G Vodafone signal (for our Australian customers) and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. The network is sadly beyond our control and it is never our intention to cause you any inconvenience. Please email us at [email protected] anytime if you have any queries and we will always be happy to assist you. Many thanks! - Moochies Team
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