I bought this watch for my 9 year old Son as a Christmas gift, after setting the watch up for him he wanted to wear it but couldn’t switch it on as the function button had come off, I sent an email to inform the Support Team but nobody had replied so after a few weeks of waiting I sent another email and had a rapid, professional and efficient response from Andrew who was very supportive and friendly he told me to send the watch back and I will receive a new one, now I have one very happy Son :-)

On our 3rd generation of watch, more impressed each time. Can honestly say that they are constantly updating to iron out identified kinks. Customer service is second to none (Andrew is a legend!), couldn’t be more impressed. Our latest watch arrived 24 hours after purchased online and we’re already using it to video chat with friends overseas. Fabulous on every level :)

We are really happy with the Moochies watch we bought for our daughter. She loves having a phone and we love that it is safe. My online inquiry relating to downgrading the sim plan was answered and actioned within minutes. The service provided by Febril was professional and polite. Thank you Febril.

A big thank you to Angel for your help this morning, something happened to my son's moochie and she was able to fix the issue straightaway! This watch is giving me piece of mind and my son is in love with it, Thanks again

Very unsatisfied! Bought two watches for my 9yo and 10yo.
Have had about 4 exchanges between the two. When the wathes work they do pretty much what they suppose to do. But after about a month or so they suddently stop working. The service is good. But then you embark on an endless trail of emails trying to trouble shoot, eventuating in a replacement with new device and sim card. need to set up from scratch again with new contacts and all. WASTE OF TIME AND frustrating.

Thank you so much Andrew for assisting me and promptly resolving my requests to change over sim plans and move costs from my old device to new one. It’s been a great pleasure dealing with you.

I purchased this product for my daughter and for my piece of mind. I'm happy with the product and believe the customer service to be great too. I could not remember the password, so emailed customer service. Angel responded very quickly and resolved my issue. Thank you Angel and Moochie for a wonderful product.

You have to pay monthly for the watch to work. Its not easy to set up and not as entertaining as it should be for a child. My daughter’s one worked for less than two months and all of the sudden the watch stopped working. Tried to solve the issue with technical support but they couldn’t and refused giving me a refund. Ive got a very frustrated child at home now and feel like i wasted 120 pounds!

I can't receive emojis or voice messages any more after the app did an upgrade. It was working perfectly until then. I even uninstalled and reinstalled the app but that hasn't fixed the problem

Chloe from customer service was extremely helpful and friendly. Each of my questions were answered promptly and professionally. I am very happy with my purchase and their customer service. Thank you Chloe.

I had a lot of questions I could not find on the website before I purchased this watch. Andrew from customer service was very prompt with response to Any questions I had

App isn't compatible with Samsung Galaxy s9+. I unfortunately purchased off the website. I've sent multiple equests for a refund for a product that can't be used and have been told to download non verified versions of the app to the latest correspondence of "we'll let you know when it works".

If they can even get an app to work I wouldn't be entrusting them with location tracking of children.

Complete waste of money and they've the audacity to charge me for a monthly SIM fee that I can't even use.

I will be making this a tribunal matter. Do not recommend this company or product at all. Complete and utter scam rats.

Contacted support for answers on something, ended up being nothing they could help with was something completely out of their hands but Andrew was the person I spoke with, very prompt, excellent support. Only new purchase but definitely be getting the other kids one.
They should look at making one for adults.

Great watch but had a few technical issues. Angel from customer support was fantastic, she quickly resolved the issue and got a replacement sent straight away. Thanks again Angel for your prompt service.

The watch has been great. We have had a few small issues along the way (e.g., break in the watch, and it needed to be replaced; was getting billed for new and old watch for a period of time). However, every issue has been resolved promptly. Andrew was kindly supportive and sorted out a swift refund of the over charge - thank you : )

Awesome watch for my son, was quick to order and fast delivery. Had a problem with the Sim but Febril was quick at answering my multiple emails and had great customer service, highly recommend.

Was so excited to get this watch for my daughter but after 3 days, watch stopped working
Have left msg to customer care but no one bothered to contacted me ... glad I bought it from HARVEY NORMAN dp returned them easily but money is still deducting from my account for sim which not using more than a month
Kindly refund my money ASAP

I was very excited to purchase this watch for my son after reading reviews. Since receiving the watch we have had charging issues and sim card problems. All enquiries have been met with poor customer service.

Our daughter loves her Moochie watch it’s a perfect first smart watch for young kids!
Very easy to use
Angel in customer service was amazing, so helpful and very quick to respond to my questions 5 stars to Angel