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Moochies (page 3 of 25)
Reviewer Photos & Videos
Excellent Customer Service
The customer service I received 18 months after the original purchase was excellent. Both Andrew and Emmanuel responded in super fast time and responded to all the questions I had.
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Moochies great after sorting issues
There was a bit of confusion initially after recieving my daughters moochies watch. But thank you to Allih for guiding us through setup it is now working great. Thank you moochies and Allih
1 comment
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Tegan C.Richmond-Tweed, NSW
Great Support Staff
Service received from support line was fantastic. Febril responded quickly, and resolved my issue in a matter of minutes. Love when a company has really effective and helpful support staff.
1 comment
MoochiesMoochies
Hi Tegan! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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JackMetropolitan Adelaide, SA
- Verified customer
Poor app and product quality
Purchased the moochies watch from Kogan and my first experience setting it up was dreadful. Downloaded and installed the Android app to my phone. Attempted to pair the watch. It failed to pair. Then I tried to pair again and ended up with two watches paired. Pairing was successful on the third attempt. App crashed while I was using it. I then tried to call the watch from the app interface and the watch kept rejecting my calls. I tried calling from the watch to my phone and it worked ok. Tried calling from outside the app using the normal phone ...Read more
interface and it worked ok. Conclusion the app is buggy. The build quality of the product is not like the photos on any of the website. It is cheap plastic. Even the screen is plastic which will be all scratched after a very short time. The UI on the watch is very laggy and takes a long time to respond, something you don't expect in this modern age. Location does not seem as accurate as stated on their website. Call audio quality is also very poor. I regret purchasing this and will returning it for a refund. It is cheap quality which will not last more than a few months. There are much better watches out there.1 comment
MoochiesMoochies
Hi Jack, we are very sorry to see this review and we truly apologise for the issues you have been experiencing with the app. Please kindly email us at [email protected] where our Customer Care team wo... Read more
uld love to further assist you with these issues. We look forward to hearing from you, Jack. - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Gazza A.Darling Downs, QLD
Not suitable for everyone.
Bought a Moochie watch for my son with high hopes. Their website says it has GPS but this is a deception. It doesn't connect with Satellites as the name suggests but rather uses cell tower triangulation which is completely useless in an area that has poor reception and hardly any cell towers. On their website it clearly states, "Track your child at any time. Anywhere in the world." A straight up lie because it won't work in 95% of Australia. Their is no warning on their website that the watch requires a good voda phone network. If that was clea...Read more
rly mentioned I never would have bought one. I emailed them about my issues but because I purchased the item second hand they didn't even email back to me. Even though I believed I was purchasing the item brand new in box. They couldn't even confirm with me if that was the case or not. I just wish I had seen these reviews before I purchased. Item likely would be good in a good service area as it has not had any physical issues but almost none of the functions are reliable due to the poor reception.1 comment
MoochiesMoochies
Hi Gazza, we are extremely sorry to see this review. Can you please confirm your email address that you had emailed us from so we can investigate your correspondence with us? As our Customer Care team... Read more
always reply to emails within 24 hours. We do clearly advertise that our Moochies watches are locked to our 3G sims that run off the 3G Vodafone network via this link: www.moochies.com/aussims and we clearly advertise this on our website so we ensure to make our customers aware of this prior to purchasing and customers can also check themselves via the Vodafone coverage checker which we have also applied on our website as shown via this link: www.moochies.com/aussims if their addresses have strong 3G Vodafone coverage to help them determine whether or not to purchase our products. Hope this clarifies things for you and please do let us know if you have any other queries at [email protected] as we would be more than happy to assist you. - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Peace of mind - Amazing device!!!
Our Moochies is so perfect for my little boy!!! Tracking is always 100% accurate, both watch/app are incredibly easy to use and has given our family peace of mind - Highly recommend!
1 comment
MoochiesMoochies
Hi Celia! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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SarahGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Quality not great for price
Area where watch band joins watch rusted out in less than one month (after getting wet once! Replaced through Kogan on warranty with no issues though, which was good, but did require a complete change of sim etc which was a pain). Extra band is a complete waste of money and is very poor quality compared to the main band. GPS location is sometimes great (within meters) and sometimes very poor (as in: across the other side of the state, or occasionally a different country altogether). The website lacks the functionality to change sims / delet...Read more
e sim plans and is not located at all in the app (which it should be). The “class-mode” functionality is set in 30 minute blocks which does not fit with our school. At one point, an alarm was set on the watch that we could not control in the app - again, full app control should be possible. For us, the two positives are that it states the best waterproof rating of any watch tracker for kids and that it has allowed us to communicate with our daughter when she is in times of high stress. Will I buy another for my son? Yes - but only if no other manufacturer has the same waterproof rating at that time. Otherwise, I’m jumping-ship.1 comment
MoochiesMoochies
Hi Sarah, we are very sorry to see this review. We are in the middle of developing a self-service portal where you will be able to change your sim plan and update your account details, however at the ... Read more
moment only we are able to change or update your sim plan details ourselves via you requesting this on email, we truly apologise if this causes you inconvenience and we do appreciate your patience with our portal which we are currently in the process of creating to make things much easier for you and all of our customers. We are sorry to hear about your dissatisfaction with the class mode settings and rest assured we plan to upgrade our class mode feature so you will be able to set any times you wish, we really do appreciate your patience with this also. In regards to the GPS, our Moochies watches can only give an accurate GPS reading if the Moochies is connected to strong 3G Vodafone signal (for our Australian customers) and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. The network is sadly beyond our control and it is never our intention to cause you any inconvenience. Hope this clarifies things and please do email us at [email protected] if you have any more queries and we would love to assist you with any other queries that you have. Many thanks - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
EmmaNortheast, VIC
Do your research, pay a little more for a lot better
I never post reviews but we've had a terrible experience - as it looks like many have. Worked great for a couple of weeks then as soon as we tried to connect to a different WIFI nothing would work properly. Apparently this is because I'm in Regional Victoria and we are 'black listed' however they allowed us to pay for and receive the watch to our home address. The run around to get to a refund was immense & I had to be quite horrible & pushy to get to a place where they stopped being defensive and actually tried to help. The multiple cut & p...Read more
aste defensive responses that repeatedly told us that we were 'doing it wrong' and all their bad reviews were from people who don't pay attention and are doing everything wrong.... please stop that. It's frustrating, time wasting and you end up admitting that your product isn't always suitable so please just be helpful! Certainly wouldn't recommend, we now have a Spacewalk that we are very happy with, and everyone we know with kids are also very happy with. Pay the extra to save the angst.4 comments
MoochiesMoochies
Hi Emma, we are very sad to see this review as we have tried our best to help you with any query that you have sent to us. Your address had sadly fallen into an area where there is weak to no 3G Vodaf... Read more
one network coverage and this is sadly why your Moochies had been experiencing these issues, our colleagues via email had sent you photos confirming this and had explained this all to you. The network issues are sadly beyond our control - our Moochies watches work just like a mobile phone, for example if you were to take your personal mobile phone into an area with little to no coverage it would also experience connection issues. Our Moochies watches indeed work perfectly if it is in an area with strong 3G signal. Hope this clarifies things for you, Emma, and please do not hesitate to email us with any more queries at [email protected] Many thanks! - Moochies TeamThanks for replying much quicker than you were able to help me in the real world. We did indeed come to this conclusion after I pushed & probed after MANY back and forth conversations telling us we w... Read more
ere not reading instructions properly and basically 'doing it wrong'. Massive waste of time, you made me get forceful, I even had to request a specific support member that others who had left semi-negative reviews had said they FINALLY found assistance with. PLEASE start being responsible for your short-comings and if you are able to send me a map with a blacked-out area - DONT ALLOW ME TO BUY IT! Simple as that. Your company was neglectful, then kind of insulting (your pre-made responses make it clear you get a lot of complaints) and please don't make people have to waste so much time and get forceful. Yes, we are waiting on a refund but it has been a terrible experience, waste of time and there are better products out there. Hopefully people don't make the same mistake. Don't need other little kids being so disappointed with their Christmas presents.MoochiesMoochies
Hi Emma, we are very sad to hear this as with every single query you had emailed us with our support team had gotten back to you straight away with instructions and helpful steps to try and get your M... Read more
oochies up and running for you. Additionally our team had never stated to you that you were "doing it wrong", they had only ever sent you instructions and trouble-shooting to try their best to help you. Prior to you purchasing with us, Emma, we sadly cannot predict where you are based to let you know to not buy the product, as of course this is impossible. As already mentioned, your personal mobile phone and all mobile phone devices will lose signal if it is an area with weak network/signal. To clarify this for you further, if you were to purchase a normal mobile phone which is locked to a network that has weak coverage in your area, it also will experience connectivity problems, and it is not possible for companies to predict this and let you know this prior to you purchasing. The majority of our customers are happy with their products as they are indeed in areas with strong 3G coverage and this is what is needed for a mobile phone/device to work perfectly. We clearly advertise that our Moochies watches are locked to our 3G sims that run off the 3G Vodafone network via this link: www.moochies.com/aussims and we clearly advertise this on our website so we ensure to make our customers aware of this prior to purchasing and customers can also check themselves via the Vodafone coverage checker which we have also applied on our website as shown via this link: www.moochies.com/aussims if their addresses have strong 3G Vodafone coverage to help them determine whether or not to purchase our products. Hope this clarifies things for you Emma and please do let us know if you have any other queries as we would be more than happy to clarify any other queries for you. - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent Support Team
I bought this watch for my 9 year old Son as a Christmas gift, after setting the watch up for him he wanted to wear it but couldn’t switch it on as the function button had come off, I sent an email to inform the Support Team but nobody had replied so after a few weeks of waiting I sent another email and had a rapid, professional and efficient response from Andrew who was very supportive and friendly he told me to send the watch back and I will receive a new one, now I have one very happy Son :-)
1 comment
MoochiesMoochies
Hi Joanne! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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Love it!!
On our 3rd generation of watch, more impressed each time. Can honestly say that they are constantly updating to iron out identified kinks. Customer service is second to none (Andrew is a legend!), couldn’t be more impressed. Our latest watch arrived 24 hours after purchased online and we’re already using it to video chat with friends overseas. Fabulous on every level :)
1 comment
MoochiesMoochies
Hi there! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you m... Read more
ay have. Remember, we are always here to help! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Alice D.Hobart, TAS
Excellent customer service
We are really happy with the Moochies watch we bought for our daughter. She loves having a phone and we love that it is safe. My online inquiry relating to downgrading the sim plan was answered and actioned within minutes. The service provided by Febril was professional and polite. Thank you Febril.
1 comment
MoochiesMoochies
Hi Alice! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you m... Read more
ay have. Remember, we are always here to help! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Great support team
A big thank you to Angel for your help this morning, something happened to my son's moochie and she was able to fix the issue straightaway! This watch is giving me piece of mind and my son is in love with it, Thanks again
1 comment
MoochiesMoochies
Hi Amy! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you may... Read more
have. Remember, we are always here to help! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Minna HSydney, NSW
Waste of Time and Money
Very unsatisfied! Bought two watches for my 9yo and 10yo.
Have had about 4 exchanges between the two. When the wathes work they do pretty much what they suppose to do. But after about a month or so they suddently stop working. The service is good. But then you embark on an endless trail of emails trying to trouble shoot, eventuating in a replacement with new device and sim card. need to set up from scratch again with new contacts and all. WASTE OF TIME AND frustrating.
1 comment
MoochiesMoochies
Hi Minna, we are extremely sorry to see this review. We have always tried our best to help you with every single query you have had and we have always ensured to rectify any issues you experience. Ple... Read more
ase do not hesitate to email us at anytime at [email protected], if you have any other queries. Many thanks - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Jels
- 2 reviews
Great Customer Service !
Thank you so much Andrew for assisting me and promptly resolving my requests to change over sim plans and move costs from my old device to new one. It’s been a great pleasure dealing with you.
1 comment
MoochiesMoochies
Hi Jels! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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Fantastic product!!!
I purchased this product for my daughter and for my piece of mind. I'm happy with the product and believe the customer service to be great too. I could not remember the password, so emailed customer service. Angel responded very quickly and resolved my issue. Thank you Angel and Moochie for a wonderful product.
1 comment
MoochiesMoochies
Hi Joanne! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you ... Read more
may have. Remember, we are always here to help! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Moochies compares to other Jewellery Shops & Brands
Know better, choose better.
- Verified customer
Waste of money
You have to pay monthly for the watch to work. Its not easy to set up and not as entertaining as it should be for a child. My daughter’s one worked for less than two months and all of the sudden the watch stopped working. Tried to solve the issue with technical support but they couldn’t and refused giving me a refund. Ive got a very frustrated child at home now and feel like i wasted 120 pounds!
1 comment
MoochiesMoochies
Hi Fernanda, we are very sorry to see this review. As already mentioned in our email correspondence, you have sadly been using your Moochies without activating a sim plan, sadly if a sim plan is not p... Read more
urchased then your Moochies will not work. You had also requested to have a refund nearly 3 months after you had made your purchase with us, like most companies we do not refund products after 30 days of purchase, so you are no longer eligible for a refund. We had also offered to assess your Moochies for you, to ensure we have it up and running for you ourselves, however, sadly, you have not replied to us. Hope this clarifies things for you, Fernanda, and please do let us know if you have any more queries by emailing us at [email protected], where we will be more than happy to help you! Many thanks! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
AndySouth East Queensland, QLD
App did an upgrade and now it doesn't work properly
I can't receive emojis or voice messages any more after the app did an upgrade. It was working perfectly until then. I even uninstalled and reinstalled the app but that hasn't fixed the problem
7 comments
MoochiesMoochies
Hi Andy, we are extremely sorry to hear this! Can you please kindly email us at [email protected] so we can further assist you with these issues? We look forward to hearing back from you, Andy. Many thanks - Moochies Team
I have already emailed and not received any help other than to uninstall and reinstall the app and when that didn't work I got a response saying that it must be an issue with my phone. I haven't heard... Read more
anything from Moochies since I sent another email saying that from what I have read online everybody is having issues with the app since the update and not getting answers. I have been waiting 3 days to hear from your support team, which is not good enough. This is supposed to be for children's safety. It seems like you people don't really care about thatMoochiesMoochies
Hi Andy, we are trying to locate your correspondence on our email system however we are unable to find this. Can you please confirm the email address you have been responding to us with so we can furt... Read more
her investigate your correspondence with us? We look forward to hearing back from you, Andy. - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Tammy R.
- 2 reviews
Very happy with my purchase.
Chloe from customer service was extremely helpful and friendly. Each of my questions were answered promptly and professionally. I am very happy with my purchase and their customer service. Thank you Chloe.
1 comment
MoochiesMoochies
Hi Tammy! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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Excellent customer service! Thanks Andrew
I had a lot of questions I could not find on the website before I purchased this watch. Andrew from customer service was very prompt with response to Any questions I had
1 comment
MoochiesMoochies
Hi Page! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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JulzoSydney, NSW
- 3 reviews
Fraudulent company do not deal with these rats
App isn't compatible with Samsung Galaxy s9+. I unfortunately purchased off the website. I've sent multiple equests for a refund for a product that can't be used and have been told to download non verified versions of the app to the latest correspondence of "we'll let you know when it works".
If they can even get an app to work I wouldn't be entrusting them with location tracking of children.
Complete waste of money and they've the audacity to charge me for a monthly SIM fee that I can't even use.
I will be making this a tribunal matter. Do not recommend this company or product at all. Complete and utter scam rats.
1 comment
MoochiesMoochies
Hi Julzo, we are extremely sorry to see this review. Can you please kindly email us at [email protected] so we can further investigate this issue for you? We would love to assist and rectify this for ... Read more
you as soon as possible. Many thanks - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Kylieasked
I got a watch for my son for Easter setting it all up was easy but just the gps isn’t working as we live in Glenorchy elanore place but it’s says he is on another street like on the other side if Glenorchy after hours trying to fix it I can’t any idea where it’s doing that
No answers
LINDA H.asked
My grandson can receive both text and vocal messages but can’t listen to the vocal messages. I receive his texts and vocal messages and can hear him. It was working yesterday. How can we fix it?
No answers
Benjaminasked
Watch was working fine for 3 weeks and as of tonight it is saying detecting sim card and then says insert sim card. Not sure what is happening but this is the second moochie watch as the first was replaced as it was faulty. Please help! Should of paid the extra $100 and got the spacetalk
1 answer
MoochiesMoochies
Hi Benjamin, we are very sorry to hear of these issues! Please kindly email us at [email protected] as our Customer Care team will be able to further investigate these problems for you and we would love to further assist you with these issues. We look forward to hearing from you, Benjamin. Many thanks! - Moochies Team
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MoochiesMoochies
Hi Ebz! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you may... Read more
have. Remember, we are always here to help! - Moochies Team