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Reviewer Photos & Videos
I bought this for my daughter. She loves it. It’s super clear to hear when speaking on loud speaker. Very happy
Everything has been very easy to setup and to use. With No hidden costs and very easy for my daughter to use. We are both very happy with this purchase.
1 comment
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Happy ParentsSouth East Queensland, QLD
- 2 reviews
Peace of mind
We are very happy with our purchase. Bought two watches for our 10 and 12 year old. Love the features and payment plans. They were easy to purchase and set up. We have told everyone about this great alternative to smart phones
1 comment
MoochiesMoochies
Hi there! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies watches! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
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Fiona
- 3 reviews
Very Satisfied
What we were looking for. My son is a happy chappy. Parents feel relieved.
Very happy with customer service and prompt response to problems that arose.
Would recommend to all in need a Moochie watch.
1 comment
MoochiesMoochies
Hi Fiona! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and the service! Please do not ever hesitate to email us with any queries that you may ha... Read more
ve. Remember, we are always here to help! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
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chrisGreater Melbourne (Outer), VIC
- 4 reviews
Do not waste your money. Terrible everything. I cannot find any good in this product. Broken screen on first use. Weak.
GPS is terrible
Won't take calls.
Video call is poor quality
Screen cracked with protector on.
On the first use.
We are very disappointed in your response and handling of the situation.
Not happy
2 comments
MoochiesMoochies
Hi Chris, we are extremely sorry to see this review and for these issues you have been experiencing. Our Moochies watches will give you an accurate GPS reading and allow incoming/outgoing calls if the... Read more
Moochies is connected to strong 3G Vodafone signal (for our Australian customers) and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. Our screen watches are durable and they can only crack or smash with impact. Please kindly email us at [email protected] where we will be more than happy to assist you. - Moochies TeamNo....
These r a waste of money........
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A disappointing experience
I bought two watches for my kids for Christmas. One or both watches has been plagued by glitches ever since. I had to return both and received replacements promptly but a set of different issues arose and I’ve had to return and get a refund. Such a shame because for the few hours they did work they were fantastic. However I have spent hours back and forth with Moochies trouble shooting and I can’t afford to spend another minute trying to resolve the many problems. Maybe I’ll buy in the future when/if they’ve resolved their many glitches and inconsistencies. Based on the reviews here it really seems entirely pot luck as to whether you receive a good or poor product.
1 comment
MoochiesMoochies
Hi Annelise, we are extremely sorry to see this review and we are truly sorry to hear of the issues you have experiencing. We hope that you can be a Moochies customer with us again and if you ever hav... Read more
e any queries at all, please email us at [email protected] where we will be more than happy to further assist you. Many thanks - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
MathewGreater Melbourne (Outer), VIC
Not what i wanted
To whom it may concern,
We had purchased one of you watches for our son and now we are starting to regret it. The following issues are:
1- the GPS service is not accurate as it is showing him at a different location close by.
2- the GPS tracking is very slow, as we expected constant tracking it is delayed and if something were to happen, the tracking system is too slow and have to wait 5-10 minutes to see if he has moved or not....Read more
3- the SOS function is too slow, can take a 30 seconds to a couple minutes, again, something goes wrong, its too late. 4- the app keeps logging us out. 5- Sometimes we cant set a safety zone. 6- we cannot see messages anymore and also the gallery through our apps. 7- at times we have to turn off and on the watch to get it to work again due to the fact that at times it will not show us where he is. Lucky he is with us when this happens but what if he wasn't? So many issues we are having with the watch and we thought it was going to be a great idea and product to ensure our childs safety while at school, to and from school, excursions ect.Seems like more cons than pros. We are nearly at the point of asking for our money back due to being very unsatisfied with your product and looking else where. If you have any suggestions or can help with a refund or something, please contact us so we can resolve this issue. Regards, Mathew1 comment
MoochiesMoochies
Hi Mathew, really sorry to hear of these issues! This is our Product Review site, not our email address so we sadly cannot assist you further here as we will need to request your personal information ... Read more
to assist you further with these issues. Can you please email us at [email protected] where our Customer Care team will be able to further assist you with these issues. We look forward to hearing from you. Many thanks! - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Pleasantly surprised, overall very happy with mooches
I bought this watch for my daughter for Christmas and after compearing other watches on the market, moochies was a stand out Best Buy, other kids safe watches did not have Video calling witch is what I thought would be the main function for all watches, and moochies was one of the only that came with a built in SIM card so very easy to get it up and running without having to buy a pre paid sim and fill out all the paperwork and recharge it each month moochies, it’s already direct debited each month so u don’t need to do a thing once iv done the first sign and set up,
Pleasantly surprised, very happy, would definitely recommend to all parents
1 comment
MoochiesMoochies
Hi Hugo! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
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- Verified customer
OK for Australia. Wouldn't recommend for overseas travel.
We bought 3 watches for our kids ahead of our Japan holiday. Being separated from our kids in transit and at the snow was our biggest concern.
We were assured by Moochies before purchase that roaming would work in Japan, so we enabled it via the website. Once we arrived overseas we found it didn't work.
We exchanged several emails (Moochies email support were generally prompt and pleasant) but they said it relies on Vodafone network coverage to work - and it seems roaming doesn't work in Japan despite their assurances. They offered to exchange...Read more
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It’s ok but battery dosnt last more than 40 min
After fully charging the watch my son made 2 calls from it and Worthing 40 min to an hour the battery died, it can’t do what we bought it for with the battery life like that there for a waste of money and I can’t find who to contact about it
1 comment
MoochiesMoochies
Hi Nicole, extremely sorry to hear about these battery issues! Please can you email us at [email protected] where our Customer Care team will be able to further assist you. We look forward to hearing from you. Many thanks! - Moochies Team
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Katherine MowattWestern District, VIC
- 2 reviews
Fantastic product! Easy to use, so happy with the watch
Completely satisfied with the watch, its great for the price.
Exactly what i thought it would be, had no issues at all.
Exceeded my expectations completely, very happy with the product
1 comment
MoochiesMoochies
Hi Katherine! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
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Great Product and Idea - A bit disappointed with coverage on Vodafone network
Quick delivery, great product and functions, was a bit clunky to set up and I'm a bit disappointed I can't type a message to send, only emojis or voice message. I am also a bit disappointed that it can only run on the Vodafone network as this makes coverage very limited in rural ares, I would like to see option to go through other providers. Overall a great innovative product though.
1 comment
MoochiesMoochies
Hi Tim! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and we thank you so much for your feedback! We will see if we can update our messaging feat... Read more
ure and the feedback in regards to the network coverage has been cascaded to our team. We are always looking for ways to improve our products so we are very grateful for your feedback. Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Leesa I.Western District, VIC
Just what we were hoping for!
Does everything it’s promised.
My 10y/o son is wrapt with it and is now enjoying being able to be more independent and know that I’m only a call away.
- Very straight forward to set up.
- Battery life is at lease two days (have turned brightness of screen down and lowered how often the tracking happens)
- Extremely clear to talk and hear.
- Tracking is spot on
- mobile cover has been great (regional Vic)
A couple of small Improvements would make it perfect;
- battery life display to be larger (very hard to read)
- more pre set text and emojis
- the ability to use a photo as the screen background
1 comment
MoochiesMoochies
Hi Leesa! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and we thank you so much for your suggestions! Please do not ever hesitate to email us wi... Read more
th any queries that you may have! Remember, we are always here to help! :) - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Child loves it!
Product was delivered quite quickly considering it was over Christmas, watch band seems pretty good and easy to use. Good choice! Only problem I’m finding is messaging through the app.
1 comment
MoochiesMoochies
Hi Margie! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! In regards to the messaging, please kindly email us at [email protected] so we can furt... Read more
her assist you with the queries that you have. Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
VeBBSydney
- 2 reviews
It is a great smartwatch for kids
The watches have great functionality and are relatively easy to set up. They give great control to parents about the whereabouts of the kids. I don't know yet how the mobile coverage will perform in country areas. They could be improved by having some simple game apps or music that kids can download and play/listen in the watch.
1 comment
MoochiesMoochies
Hi VeBB! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and we thank you so much for your suggestions! Please do not ever hesitate to email us wit... Read more
h any queries that you may have! Remember, we are always here to help! :) - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
Tenille P.South East Queensland, QLD
Watch is not Waterproof
I bought a Moochie Watch for my son for Christmas, he was so over the moon and excited when he opened his gift that day. He loved it wouldn't take it off. Then he hoped into the water, forgetting he had it on, then realizing he jumped out straight away and took it off, there were buzzing electrical type noises and the watch stopped. I contacted the support line, received nothing, so I contacted them through fb messenger, explained the situation and was asked to email photos which show water inside the watch to them. I did this thinking finally ...Read more
I'm getting somewhere. I received one email back asking me to confirm how long he had been in the water for. Again confirming he was in and straight out. That was it and I haven't heard from anyone one since. Now the watch I'm still paying off is sitting on the dresser broken and I have a devastated son. And no one seems to want to contact me back. Im at an ends point, and feel i will have no other option now but to cancel payments and take the issue further. Really disappointed in the lack of communication. It was a really good watch until he got it wet, and it's ment to be waterproof.2 comments
MoochiesMoochies
Hi Tenille, we are very sorry to see this review and to hear of your water issues with your Moochies. We can see that our colleague, Stephanie, had emailed you the day before yesterday, she had sent y... Read more
ou troubleshooting and had asked you to confirm some details in regards to your original order so we can further assist you, but you sadly have not replied to her as of yet. If you could please kindly get back to us via email this would be great as we would love to further assist you with this. Many thanks! - Moochies TeamI did reply to Staphanie I have screen shots of all communication. It wasnt until i contacted afterpay that someone responded. I have sent the watch back on Thursday 09/01/2020 via express post. I ema... Read more
iled Stephanie to let her know that i had sent it and also a photo of the receipt for postage. I have not heard anything since Thursday.Similar opinion? Write a review on ieatwords.com.au!
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Matilda L.Sydney, NSW
Gives you peace of mind
I brought this watch for my 8 year old daughter. Definitely gives me peace of mind when she is away from me. You can view tracking history and can contact her via phone call, messages and video call.
1 comment
MoochiesMoochies
Hi Matilda! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
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- Verified customer
Very easy to use and set up
We got this for our 7 year old son, mainly for after school. Very easy to use and set up, he absolutely loves it. He’s only complaint is there are no games. I love the safe zones and it notifies me when he has left the safe zone and the gps with his location. It’s great being able to control who can contact him. One of my sons favourite features is the pedometer, he tries to beat the days before steps.
1 comment
MoochiesMoochies
Hi Robyn! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
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RimaSouth East Queensland, QLD
- 2 reviews
A watch every parent should get for their kids
Great product with amazing customer service. Their repose is very quick and helpful. My son loves it and I can know contact him at his break time / lunch or in the after school care
1 comment
MoochiesMoochies
Hi Rima! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you ma... Read more
y have! Remember, we are always here to help! :) - Moochies TeamSimilar opinion? Write a review on ieatwords.com.au!
DonPerth, WA
Nothing but issues
Watch not working, got the top mobile plan, when I ring the watch, states number not available, date in American style, can’t change details on app, second watch as the other one didn’t charge, having to wait long periods of time for a reply email, watch still not working
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- Verified customer
False advertisement - careful before you buy!!
At first, we were quite happy with the moochie just a couple of things we weren’t aware of:
-calls have a timer on them and switch off after 5 mins
-battery power is rubbish, needs charging twice a day.
-child can’t type a message, they can only send an emoji or voice recording.
However after speaking to a few people on the moochie contact list, it became apparent that all the contact I had added could see my child’s location. I felt this was very unsafe given moochie pride themselves on “keeping our kids safety their highest concern!” I don’...Read more
6 comments
MoochiesMoochies
Hi Kelly, extremely sorry to see this review. The calls made on your Moochies do not have a timer and your child can call up to how many minutes they wish within their allowance limit. In regards to t... Read more
he battery, this all depends on the maintenance of the user. Our Moochies watches are constantly being used to find signal/report GPS position, make calls, etc and some customers think it would last as much as a normal watch would, which sadly is a mistake as our watch is more similar to a phone, than a simple watch that only displays the time. Please kindly ensure you charge your Moochies every night for 10 hours+. In regards to the texting, our Moochies watches cannot SMS text message, however they can send emojis, as well as photo messages/voice messages, and these require data. The reason why we have not applied texting from the watch to the phone is because some customers and their little ones found the watch screen way too small to type on it, hence why you can only send photos and voice messages where your little ones have more freedom to physically say more vocally via voice recording themselves. In regards to this clarification of inviting your trusted contacts via the SMS code, we had explained via our emails to you in regards to the GPS feature, however you sadly did not reply, we are not sure if you had received our email back, however via page 20 of our manual which you had received and which you can also access online via this link: https://moochies.com/manual.pdf - you will be able to see the two types of contacts you are able to add into your MyMoochies app - please kindly see this information copied below: “Only contacts added to the Moochies watch address book will be able to call the device, and your child will only be able to call the contacts you setup. You can add 2 types of contact within the MyMoochies App: Only the device administrator (the person who originally bound the device) is able to change settings / add contacts to the Moochies watch. Adding Contacts By phone number: This just gives the ability for phone calls, and is great for someone who doesn’t have access to the MyMoochies App By sending an invite to another user of the MyMoochies App: This allows for calling, video calling, 2-way messaging and tracking.”Please do not call me a liar! My daughters moochie does have a 5 minute timer on the top of the screen when she video calls and the moochie does switch off when the timer reaches zero. Also I am appal... Read more
led that you say I have not replied to your emails! I have had correspondence with [names removed] over this matter who told me the same information you have in this email. All of which I do understand!! I just found your advertising did not make it clear that my child’s location and gps tracking would be clearly visible for all to see. Your website, tv advert etc.. all make the buyer believe the administrator is the only one who sees their child’s location or can at least control who does. I accept you can control this by adding a contact by phone number only but then the child loses the main features of the moochie watch, ie video calling, messaging etc! As for the manual - I only opened the box and read the manual on Christmas Day as this was a gift! Very disappointed with the item, the instructions, the promises made and more so the service and patronising support.“If you do not wish to use it any longer you can sell it to a friend, family member or to a person interested in buying a Moochies watch.”
This was the only advise on how to solve the matter that I w... Read more
as given from Moochie. I find this very condescending!!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Kylieasked
I got a watch for my son for Easter setting it all up was easy but just the gps isn’t working as we live in Glenorchy elanore place but it’s says he is on another street like on the other side if Glenorchy after hours trying to fix it I can’t any idea where it’s doing that
No answers
LINDA H.asked
My grandson can receive both text and vocal messages but can’t listen to the vocal messages. I receive his texts and vocal messages and can hear him. It was working yesterday. How can we fix it?
No answers
Benjaminasked
Watch was working fine for 3 weeks and as of tonight it is saying detecting sim card and then says insert sim card. Not sure what is happening but this is the second moochie watch as the first was replaced as it was faulty. Please help! Should of paid the extra $100 and got the spacetalk
1 answer
MoochiesMoochies
Hi Benjamin, we are very sorry to hear of these issues! Please kindly email us at [email protected] as our Customer Care team will be able to further investigate these problems for you and we would love to further assist you with these issues. We look forward to hearing from you, Benjamin. Many thanks! - Moochies Team
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MoochiesMoochies
Hi Mal! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team