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More Telecom ADSL
JJJJJJJBallarat Central
Rude customer service
BAD SERVICE. Customer representative extremely unpleasant to talk to and impatient(raised his voice and cut me off). Big disappointment :(
1 comment
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Selwyn Morales a credit to your organisation
Selwyn was so calm and helpful with great patience - he resolved our problem and I enjoyed the experience of getting our problem fixed with him .
1 comment
Support R.More Telecom
Hi Phil, thanks for the 5 stars!
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Davud
- 2 reviews
- 3 likes
Relocation
How good it was to receive quality service. Thank you Jennalyn Canlas for the effort you put into making relocation trouble free.
I have been with Moretelecom and have had nothing but 100% satisfaction. Moving to a new suburb i was reluctant to change providers.
Thank you again.
1 comment
Support R.More Telecom
Hi Davud, thanks for the positive review and glad that everything went well with your relocation.
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ToppyMurray Region, NSW
- 2 reviews
How bad can it get
This has to be the worst company of all time I'm in small business 6weeks ago before I had an adequate service which was 2 phones with one base station a fax machine and eftpos, it had its limitations but it worked satisfactory.NOW neither of my phones will work with the modem I don't have a choice on the ph have to use there's which we can't hear it's as loud as it can go have to buy a new fax machine,
Speed is slow and drops out. They are very unhelpful. I don't understand why I have to use there phone
1 comment
Support R.More Telecom
Hi Toppy, sorry to read your review. We've reached out for your account number via Private Message so we can properly review your account. Our phones are required when using the NBN for connection so ... Read more
from your description I'd assume you're actually connected to NBN. We offer a range of phones and can also provide an additional loud speaker ringer for businesses that need it. With the rollout of the NBN changes are needed to the way a business accesses phone and internet services and we are usually able to make the transition smooth and beneficial to a business. Please reply with your account number so we can review your account and assist with resolution ASAP. Thanks.Similar opinion? Write a review on ieatwords.com.au!
DisappointedTraralgon
Be wary of small print
We have an ADSL connection. The setup time was good but the service is unreliable and, despite at leats two calls, we have been unable to make it any better. There are frequent dropouts. When I inquired about cancellation fees I find that there is a $440 fee (two services) plus $140 for the hardware that's not working properly. I couldn't see on the contract any mention of the charges.
1 comment
Support R.More Telecom
Hi there, sorry to read your review. We have reached out via Private Message for your account number so we can properly review your account and work on resolution for you. Looking forward to your reply and resolving your reported issues.
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Damien SNSW, 2168
- 2 reviews
- 2 likes
- ADSL
- Verified customer
I Wish I Found This Company Sooner
Just changed over to More Telecom last week after years of painfully slow connection with iinet. I was with iiNet for 7 years and although I had no issues with their customer service, I was pretty much paying ADSL 2 price for ADSL 1 speed. I'm quite some distance from my local exchange & this was always the excuse I was given when making complaints about my speed. After signing up for More Telecoms business grade ADSL 2 my internet is definately a lot faster and im very happy I made the change. Their customer service is also top notch & as the ...Read more
connection was classed as a business service you get the the added bonus of having a personalised account manager. I will definitely be recommending More Telecom to any family or friends who are not happy with their current ISP.1 comment
Support R.More Telecom
Hi Damien, thanks for the 5 stars, glad you are happy with everything.
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- ADSL
- Verified customer
Great Customer Service
We have just swapped all of our landlines, mobiles, and internet to More Telecom because we were fed up with the poor customer service of our previous Supplier. Our experience has been fantastic and I am glad we have changed. Hannah was very polite and courteous in waiting for us to make the decision and she was a great help. Mike in customer service has been fantastic in resolving our minor problems and he does it straight away which is miles ahead of our previous carrier. The changeover has been seamless and easy.
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UPPER MAIN ARMUPPER MAIN ARM
Jen Canlas, ADSL - FANTASTIC AND COMPETENT!
I have been talking and registering myself with Jen Canlas, manager at MORE TELECOM for the last few days.
She was very polite, intelligent, AND SPOKE PERFECT ENGLISH!!!
She will connect me to Moretelecom in a few days, and I am extremely excited to start using their service.
My neighbor next door (Macas Campground), is with MORETELECOM and he is getting 13.5 GB download speed.
I hope to get similar or better speeds.
My current ISP promised me "up to 25GB download speed".
My download speed today was fluctuating between 1GB and 2GB !!!
...Read more
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The MancMelbourne
- ADSL
- Verified customer
At last we have quick INTERNET!
After finding the guys at More Telecom online I spoke to one of the team and quickly set my company up with quick internet. Running an online company as we do the speed of our connection is vital. I'm happy happy with the great service I'm getting. Cheers Team!
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Questions & Answers
Sorry, there are no questions about More Telecom ADSL but you can read 5 questions about More Telecom.
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Support R.More Telecom
Sorry to read your review JJJJJ. This is certainly not usual feedback of our team. We've reached out via PM for your account number so we can check what has happened.