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NBN 50 (XL Speedboost), NBN 100 (XXL Speedboost), NBN 12 (Basic)LindaGreater Melbourne (Outer), VIC
very happy with More Telecom
We are new but so far very happy with the speed of service with no issues
support were fabulous when setting up and the setting up was extremely seamless
so glad we chose More Telecom
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The reviewer stated that an incentive was offered for this review
BethkRichmond-Tweed, NSW
Great Customer Service
It was a rocky start with the service however with great customer service and knowledge, they resolved the issue and now I have awesome fast and reliable wifi. My son can do his gaming at the same time I am streaming TV. We are both happy
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The reviewer stated that an incentive was offered for this review
PeterGreater Melbourne (Metropolitan), VIC
My 3 teen children don't complain about poor internet speeds.
Awesome reliability, nothing but great reliable NBN, I didn't think NBN was necessary but my children don't complain that someone is using all the bandwidth anymore. So happy. Hannah was amazing, very friendly and best customer service, thanks for helping with getting my friends connected. Your a legend Hannah.
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Disgruntled customerGreater Melbourne (Inner), VIC
Terrible customer service, had to ring up every month to correct my bill since I have signed up.
Signed up with the South Melbourne service and shifted over because they claim they were "Local" and can offer businesses support near by. However, on my first day, my business's phone was down for more than 4 hours, I rang support and there was nothing they can do despite the promise of no down time as it is during business hours. With billing, every month since I have been with them, I have had to ring up and have a conversation about the amount. Just spoke with their manager today and was treated very abruptly and told me if I wanted to move on, then they can't stop me. Not at all what I signed up.
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Don CSydney, NSW
The best of the best!!...
Well what more can i say......
1. Customer experience 10/10
2. Technical support 10/10
3. Connection and setup experience 10/10 (signed up on a Thursday, NBN lead install on Tuesday......problem on HFC street tap found at the same time.......another NBN technician came on Wednesday to replace tap.....and got connected 2 hours after the replacement. Now that’s efficiency .
4. Internet speed 10/10. (very consistent)
Well done More Telecom
Big shout out to John from sales and Jess from tech support!!!....the dynamic duo!!
Will recommend More telecom to my family and friends once they’re able to connect to NBN.
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Bruce WSydney, NSW
Connecting was quick and efficient
More Telecom got our business connected weeks earlier than Telstra could offer. The connection process was smooth and everything worked first time. Download and upload speeds are as quick as promised.
1 comment
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The reviewer stated that an incentive was offered for this review
Tony SommersCentral Highlands and Goldfields, VIC
Fantastic, Wish more companies treat you this well
Transferred after Mynetfone on sold us to Southern phone. Noticed the difference straight away. Went looking for someone new and saw the reviews here so thought I would give them ago. Hanna was very helpful and went through all the information to sign up. I signed up to the 100XXL even though they tried to talk me out of it ( I get about 55 max on my connection) I just wanted the most service I can get. Has been fantastic, rock solid which is what I wanted. When we transferred I didn't have the new details so rang support and 5 minutes later we where humming.
1 comment
Support R.More Telecom
Hi Tony, glad to read your review. Thanks for the 5 stars!
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The reviewer stated that an incentive was offered for this review
Matt.RMelbourne
- 2 reviews
Great NBN & Amazing Customer Service
More Telecom are the best Telco I have ever dealt with. All the way through the ordering process and installation the staff were friendly, helpful & skillful. I had to reschedule a few time (building access issues) and they were so easy to deal with. I never waited more then 20 secs to talk to a person, who was able to fix my issue immediately, no call queues or hold times. More Telecom shielded me from any NBN issues, best service ever.
1 comment
Support R.More Telecom
Hi Matt, thanks for taking the time to leave your review and the 5 stars.
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CharlieSydney, NSW
Can't go wrong with More Telecom!
Great service from More Telecom. Easy and very quick to communicate with. Hanna has been very helpful with finding the right package for our business and personal needs. Lots of savings and benefits with More Telecom. Recommended.
Charlie from Manoosh Pizzeria. www.manoosh.com.au
1 comment
Support R.More Telecom
Hi Charlie, thanks for taking the time to leave us your positive review!
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The reviewer stated that an incentive was offered for this review
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LenSouth East Queensland, QLD
- 8 reviews
Customer Support
I've been with MT for just over 2yrs now, 26 months in fact. The ride has been pretty smooth. Hannah signed me up originally and that all went well, thanks. I have only called in on a few occasions for speed related matters; e.g. trying out the faster speed or when the speed was slow for some reason. Sales told me to turn off the modem for 20 secs, so I did. Seems to be working fine now, der! Anyhow, I got two call backs, one within a minute, another about 15 mins from service dept to check on my speed progress, which is running well. So can't ...Read more
fault them. I'm not inclined to believe the bad reviews. In my experience over the past two years they have always, I mean 'always' followed up and sorted things out. From the sign up process and from day one of active NBN connectivity. Go figure, I ain't switching, too scared lol. Doesn't worry me HO is in Melbourne and the call centre is based in the Philippines. They're polite, focused, friendly and everything works fine.1 comment
Support R.More Telecom
Hi Len, thanks for the 5 stars and positive review!
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Great Support!
Sel was great, Emailed Saturday sorted the issue over on a Sunday! Recommend this provider, they won’t leave you high and dry, when you need them most.
1 comment
Support R.More Telecom
Thanks for the 5 stars Nats!
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RangerPenrith
- NBN
- Verified customer
Fast response and quick to deal with questions
I have only just signed up with More Telecom but they have been super easy to deal with and respond to any issues quickly. Hannah does great follow up and has been wonderful to deal with.
1 comment
Support R.More Telecom
Hi Ranger, thanks for the positive review!
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ssnAU
- 12 reviews
- NBN
- Verified customer
Goes worse and worse day by day....
Our connection quality has been declining since we connected to Moretelecom.
Constant connection drops, speed declined from 65Mbps to 38Mbps. Moretelecom claims to provide business service, but it has never been as bad even when we used personal dialup. On a number of occasions I have tried to escalate the report the connection issues, but was given standard answers that NBN says it's all ok. They seem not being able to do anything themselves and claim that the connection is ok when I ring them.
I have now had the connection dropped on me twice while typing this message. Will be leaving with great regret and disappointment.
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Leigh JCairns Bay
Great customer service, really helpful! 5/5
Great customer service, really helpful, reliable service and if anything happens to go wrong, they are quick to pick up the phone and help.
1 comment
Support R.More Telecom
Hi Leigh, thanks for the positive review and 5 stars!
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Craig EAU
Extremely poor customer service
I signed up with aussie based// aussie support company. Then along comes more telecom to buy them out, haven't had internet in over a week, speaking to their reps no one cares, poor service, cant find a new isp quick enough! account number 21811
1 comment
Support R.More Telecom
Hi Craig, sorry to see your review. On review of your account NBN did have some issues transferring your service to More Telecom. This was of course out of yours and our control and we apologise for t... Read more
he delay encountered. Happy to see your service has been stable and working well since then.Similar opinion? Write a review on ieatwords.com.au!
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OdinMosco
Perfect Customer & Technical Service
Honest and Easy 2 communicate with, they will do there very best 2 provide Flawless NBN speeds and Service.
and the best part is NO TELSTRA MUSIC !!!!, < o memories
-Klangkarussell -
1 comment
Support R.More Telecom
Hi Odin, thanks for the 5 stars!
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mel rcentral coast nsw
So easy to deal with! Never and issue.
NBN, Very fast set up, reliable connection,customer service is great!! Could not be happier with the services provided and have never had such service.
1 comment
Support R.More Telecom
Hi Mel, thanks for the 5 stars!
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Marg POakey
Excellent Customer & Technical Service
NBN....hiccups at the start, but with the Technical Support, the transition went smoothly with their support and we have a reliable connection. Very few dropouts, only occurring due to other Services connecting NBN in the area. We are very pleased with the service to date with More Telecom along with the follow up calls from Jen and the Customer Service given by her is helpful and a big bonus, when you are running a business.
Thanks to Jen and the Team.
1 comment
Support R.More Telecom
Thanks for the positive review and 5 stars Marg!
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Excellent Service
NBN Service, no problem fast efficient service. No drop outs & reliable
Excellent customer service from Jen, thank you
1 comment
Support R.More Telecom
Hi Rebecca, thanks for the 5 stars!
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KayAdelaide
- NBN
- Verified customer
Excellent Service
NBN, could be more reliable and certainly faster, disappointing.
The customer service from Jenn has always been helpful & efficient right from the very start. She has been very patient with all my Questions, I would certainly recommend her and am very happy with More Telecom. She also does follow up calls which is a real bonus. Thanks Jenn
1 comment
Support R.More Telecom
Hi Kay, thanks for the 5 star review!
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Questions & Answers
JoJoasked
Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?
2 answers
Yes the speeds are fast as always, even up to know. And i am a proud customer.
Support R.More Telecom
Thanks Don!
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Support R.More Telecom
Hi Bruce, thanks for the 5 stars!