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More Telecom NBN 50 (XL Speedboost)
LindaGreater Melbourne (Outer), VIC
very happy with More Telecom
We are new but so far very happy with the speed of service with no issues
support were fabulous when setting up and the setting up was extremely seamless
so glad we chose More Telecom
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The reviewer stated that an incentive was offered for this review
BethkRichmond-Tweed, NSW
Great Customer Service
It was a rocky start with the service however with great customer service and knowledge, they resolved the issue and now I have awesome fast and reliable wifi. My son can do his gaming at the same time I am streaming TV. We are both happy
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PeterGreater Melbourne (Metropolitan), VIC
My 3 teen children don't complain about poor internet speeds.
Awesome reliability, nothing but great reliable NBN, I didn't think NBN was necessary but my children don't complain that someone is using all the bandwidth anymore. So happy. Hannah was amazing, very friendly and best customer service, thanks for helping with getting my friends connected. Your a legend Hannah.
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Find out how More Telecom NBN 50 (XL Speedboost) compares to other Internet Service Providers
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Disgruntled customerGreater Melbourne (Inner), VIC
Terrible customer service, had to ring up every month to correct my bill since I have signed up.
Signed up with the South Melbourne service and shifted over because they claim they were "Local" and can offer businesses support near by. However, on my first day, my business's phone was down for more than 4 hours, I rang support and there was nothing they can do despite the promise of no down time as it is during business hours. With billing, every month since I have been with them, I have had to ring up and have a conversation about the amount. Just spoke with their manager today and was treated very abruptly and told me if I wanted to move on, then they can't stop me. Not at all what I signed up.
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LenSouth East Queensland, QLD
- 8 reviews
Customer Support
I've been with MT for just over 2yrs now, 26 months in fact. The ride has been pretty smooth. Hannah signed me up originally and that all went well, thanks. I have only called in on a few occasions for speed related matters; e.g. trying out the faster speed or when the speed was slow for some reason. Sales told me to turn off the modem for 20 secs, so I did. Seems to be working fine now, der! Anyhow, I got two call backs, one within a minute, another about 15 mins from service dept to check on my speed progress, which is running well. So can't ...Read more
fault them. I'm not inclined to believe the bad reviews. In my experience over the past two years they have always, I mean 'always' followed up and sorted things out. From the sign up process and from day one of active NBN connectivity. Go figure, I ain't switching, too scared lol. Doesn't worry me HO is in Melbourne and the call centre is based in the Philippines. They're polite, focused, friendly and everything works fine.1 comment
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Questions & Answers
Sorry, there are no questions about More Telecom NBN 50 (XL Speedboost) but you can read 5 questions about More Telecom.
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Support R.More Telecom
Hi Len, thanks for the 5 stars and positive review!