Mortgage Ezy (page 2 of 19)

Gino was very prompt in reviewing our mortgage details and secured a rate reduction for us. Very happy! He managed the process end to end and kept us informed as per the timeline details he provided

Level of service provided by Angel was excellent. prompt reply and anticipated action required and responded. happy with the rate offered. looking forward to confirmation of interest rate advised. would recommend this lender.

I was so impressed on how Ron handled my request, explained everything, great sense of humor, gave regular updates on process, if it wasn't for his help I would have gone to a different lender. i did not know there was a premium help division and so happy to get Ron work out my request. He also saved me on some initial costs. very very pleased thank you so much Ron from frank

Gino from Ezy was just fabulous - he responded efficiently and effectively to my request to have my existing home loan rate reviewed.
His follow up with me was nothing short of stellar, and he got me exactly what I needed.

Ron (who I dealt with before) once again provided an excellent and very time efficient service. He returned to me very promptly and managed to arrange paperwork I requested within a very tight time frame.
I highly command his customer service skills and will have no hesitation to deal with him next time I need to make any changes to my Mortgage Ezy loans.

I had a few queries regarding my home loan and Mortgage EZY/Angel E. was receptive, helpful and timely in her responses. I have been dealing with Mortgage EZY for about two years and have found them to have a high customer focus
and willing to assist.

Gino, the home specialist that I am dealing with provided me with superb customer service. He went over and beyond my expectations. I was applying for a top up on our home loan and he was very helpful and assisted us very efficiently. He even offered that we might get a lower interest rate from what we currently have. After a day, he called us up again and has given us the great news that he can reduce our current home loan rate. So far its been nearly 2 years since we are with MEZY and we are happy and satisfied. Great online stuff too, easy to navigate. Thank you and keep it up!

Not so easy as far as I’m concerned . I have been trying to get an answer from these people for 4 months. They have asked for the same information 4 times and just when I feel I have provided everything they ask for something else. This process commenced last September . They take too long and are not very efficient as far as I’m concerned

How pleasing to have communication when promised. Very happy with the flexibility and service offered. Thanks especially to Angel for listening to my requests and following up promptly. I am keen to stay with MortgageEzy.

Great product. 5 stars as they are willing to be competitive with other companies to keep their clients.
I found Gino easy to work with. Calling their front desk can be troublesome, email them and they will call back.

Gino is very consistent and helpful. Reduce is a good bank to have a home loan with and the interest rate is always beating the going rates around. Thank you Mortgage Ezy.

We've been with Mortgage Ezy for a couple of years now, and when we noticed that our rate wasn't as competitive as it was when we joined, we shot them a quick email and asked them what they could do. Angel was fantastically responsive, got back to us straight away to initiate a rate review and then kept us in the loop about what was happening and how it was tracking. Managed to knock nearly .2% off for us which keeps the rate down there with the best. Very happy!

I have been with Mortgage Ezy for a short while and recently enquired to up our credit limit.
Previously was with one of the big four banks and despite years of "loyalty" on my behalf (not theirs),they were unwilling to even get close to the rate offered by Mortgage Ezy, so we walked.
Mainly we have dealt with Ron via email or the odd phone call, he has been very prompt and polite with all things asked. Ron got things done through the Xmas stampede for us nicely.
The process does have a small burden of paperwork attached, but nothing difficult to understand. Well worthwhile.

I have been with Mortgage Ezy for over 2 years. I've had the best variable rate that I can find in Australia. Had no issues at all.
Good staff on the phone.
Just have to be aware that the application process takes a fair amount of your own time and everything is online or over the phone.
Would recommend.

Happily reduced my rate as requested.
They follow up when they say they will, offer good customer service.
Don't have to wait long on the phone when you do need to call them.

Great rates and speedy service. From the first day they have provided prompt and excellent service. Thanks a lot to Gino for helping us reduce our rates done in record time!

Fantastic customer service and the lowest rates around. The process is quick and simple and I highly recommend Mortgage Ezy. Ron, who I dealt with, is great at responding to my queries.

We've been a NAB customer for years from both a business and personal perspective and been continually frustrated in recent years by the shocking support and service.
So dealing with Mortgage Ezy has been a refreshing change with great service and support. You get straight onto their extremely helpful staff who follow up and through immediately on the query. So impressive and happy we've gone with Mortgage Ezy.