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Reviews

4.4

385 reviews
5
(262)
4
(77)
3
(5)
2
(6)
1
(35)
  • Transparency
    4.4 (192)
  • Customer Service
    4.5 (194)
  • Loan TypeVariable Rate (164) · Fixed Rate (20) · Split (4) · Line of Credit (3)
  • Application Process
    4.4 (178)
  • Timeliness
    4.4 (173)
  • Loan used for
    • Investment Property (73)
    • Refinancing (45)
    • First Home (16)
    • Renovation (4)
    • Second Home (4)
    • Home Construction (1)
  • Loan Term27.113 years (75)
  • Online Tools
    4.2 (66)
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Adam

AdamSydney, NSW

  • 7 reviews

Anthony Atkins is fantastic

published

Fantastic service from Anthony Atkins. He understands customer service and turned around questions and concerns very promptly. For those who are considering using mortgage ezy going forward, think no further! Highly recommend !!!



1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy
Trevor N.

Trevor N.Greater Melbourne (Metropolitan), VIC

Great result, extremely happy customer

published

Great Customer Service

published

As an existing customer with Mortgage Ezy for the past 2 or so years, my rates appeared to be higher than those advertised for new loans. I contacted Mortgage Ezy to see if they would match those new rates and was pleased to find that they were able to reduce my rates. I spoke to Rona and I am happy with the outcome she was able to provide.
As with any service provider it pays to check your current rates annually. MEzy rates are super competitive and they provide a basic but very satisfactory online banking platform.

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Mat

MatPerth, WA

  • 3 reviews

Very competitive home loans

published

After a few small teething issues during the application and approval process the home loan has been running very smoothly. A very competitive home loan interest rate, no fees and the ability to renegotiate interest rates during the life of the loan is great. Mortgage Ezy has proven itself to be much more helpful than the major banks I've previously dealt with.

Pleasantly Surprised

published

I am pleasantly surprised by the level of customer service that Mortgage Ezy has. I have talked to the same person, Angel, since taking out our mortgage some years ago and she has always been extremely polite, thorough, concise and professional. We have never had any issues with the loan and/or amendments to the loan. Would highly recommend their services.

Client Service

published

Thank you to Gino Lockwood. After a few discussions, he was able to navigate an extremely competitive rate for our existing loan. We greatly appreciate Gino's excellent and attentive client service.

Nemo

NemoGreater Melbourne (Outer), VIC

  • 5 reviews

Great lender

published

I have owner occupied home loan refinanced and settled last year. Extremely competitive rates in the market. Customer Service is great and very cooperative.
Highly recommend. Thank you MEzy. Special thanks to Gino.

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy

Hi Nemo,
We are so pleased to hear that you have had such a positive experience with Mortgage Ezy. It is always great to hear positive feedback about our dedicated staff. We look forward to continuing as your mortgage manager.

Great customer service

published

Existing customer with multiple home loans. Customer service in response to recent queries was professional and responsive. Gino has been very helpful and happy with the outcome delivered. Would recommend.

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy

Hi James D,

Thank you for taking the time to let us know that you are so happy with our service. We look forward to the future with you as your mortgage manager.

Great Job

published

Gino Lockwood, has been a great help and had my queries sorted in a timely manner.
Easy to deal with and doesn't beat around the bush.
Keep up the good work Gino!

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy

Hi CIP,

Thank you for your kind words about Gino. It is always very rewarding to read that our clients are happy with the hard work our staff put in. Looking forward to our future endeavours with you.

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Great friendly team, Dylan sorted out my new internet rate no fuss and fast service

published

Happy with the reliable & fast service in lowering my interest rates, thanks Dylan and the team. Very good service also easy to get a hold off and no waiting on hold.

Professional and help with best outcome

published

Ron Dylan and the team offers professional service, and took time to explain things. Had options discussed and supported with best out come for my situation. Would highly recommend to others in this service.

Davethecat

DavethecatPerth, WA

  • 3 reviews

Too long to process

published

We were looking at refinancing to get the lower rate. Initially the application was going well. We started the process in June and had to bail in October as it was just taking so long. Your not only dealing with their in office broker but also someone processing the application in the Philipines. So there was a disconnect in communications and who I was actually handing information over to.

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy
Timbo

TimboPerth, WA

  • 2 reviews

Helpful, Easy and the Best!

published
SteveB

SteveBPerth

  • 4 reviews

Beware! 1 Star is being Generous!

published
1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy
John Sheehan

John SheehanWide Bay-Burnett, QLD

  • 7 reviews
  • Verified customer

Good to deal with

published

Considering a huge back log of applications in teh pipeline, Mortgage Ezy were very accomodating during the entire process. Follow up phone calls and updates were timely. Happy to recommend Mortgage Ezy.

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Good overall experience

published

Overall I am happy with the process at Ezy mortgage. Got everything sorted in the end. Would use them again in future if needed another loan. Happy with the outcome.

Crusaders F.

Crusaders F.South East Queensland, QLD

Very happy at the outcome

published

As a Mortgage Ezy customer of 2 years it can be disappointing with the Customer Service I have received however, this is more directed at Origin MMS more so than Mortgage Ezy. Mortgage Ezy have been very helpful when I have dealt with them direct. In this instance I was dealing with Rona from Mortgage Ezy over converting an Interest Only loan to Principal and Interest, and Rona was very customer focused who even got her Manager involved in helping sort an issue I had with Origin MMS who are the Loan funders. It took a while but it was resolved in the end and this was only due to Rona's perseverance with Origin MMS.

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy
Nick

NickSouth East Queensland, QLD

  • 2 reviews

Extremely happy

published

Would recommend. Anthony provided great customer service and was clear and concise with all communication throughout the process. Their rates are fantastic and they're willing to work with you to find you the best possible deal.

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy

Hi Nick, thank you for taking the time to let us know that you are so happy with our service. We look forward to the future with you as your mortgage manager.

Great experience!

published

Been very happy with the process of refinancing with Mezy! Our advisor Ron Dylan has been very responsive and helps us with the every step of the process. The process took a bit longer than normal but thats more due to the higher than usual volumes but not overly so. Thanks!!

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy

Hi Sarah G, we are glad to hear that you have had such a positive experience with Mortgage Ezy and look forward to supporting you in the future.

Sunny

SunnyNew South Wales

Excellent Customer Service with very competitive rates

published

I was looking for a cheaper loan than the banks. I contacted Jefferson Taylor from Mortgage Ezy, a very friendly person, easy to talk and through professional. He explained to me the offers in details and helped me throughout the loan application process and made sure loan is available on settlement day. Post settlement he contacted me to make sure everything is ok. If you need the best deal call Jefferson Taylor from Mortgage Ezy he is your go-to person.

1 comment
Mortgage Ezy
Mortgage E.Mortgage Ezy

HI Sunny, We are glad to hear that you have had such a positive experience with Mortgage Ezy and look forward to supporting you in the future.

Page 4 of 20
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Questions & Answers

sharon k.

sharon k.asked

Do you offer SMSF loans? If so do you have fixed rates?

1 answer
Mortgage Ezy
Mortgage E.Mortgage Ezy

Hi Sharon
Thanks for your query.
We have several options for SMSFs up to an LVR of 80% for residential & commercial security. Please contact me by phone or email for more info or if you have a scenario & I will provide our best solutions - [email protected]
Regards
Paul Robinson
Account Manager
0400444399

Chrissy

Chrissyasked

Hi, I’m an Australian citizen working in USA. I work for a Fortune 500 company and would like to borrow 80% for an investment property in Sydney. Is it possible?

No answers
Catherine

Catherineasked

We recently got an investment loan. The rate has been increased TWICE in the last three months! This is not in line with RBA announcements. Prior to taking this query further we're providing Mortgage Ezy with the right of reply. Has an error been made?

2 answers
Brendan Smith
Brendan Smith

My rate when from 3.65% to 4.50% in matter of a few months due to lending costs which is crap as they are now offering new home loans at 3.49%. They are doing this to everyone and they wont reduce your rate and wont help you at all. Ask yourself this why am i paying 4.50% on a principal and interest loan my House is worth 700K and that is being modest and i only have $425,000 left on my loan that is more then 30% equity! but they are offering new loans which i would qualify for at 3.49% because it's to get you in the door and to rip you off this company is ripping you off.

Concern
Concern

Could you supply me with more detail before I choose mezy. I’m currently in discussion to bring my loan over.

Get an answer from our members and Mortgage Ezy representatives

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