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Reviews

(1,568)
(139)
(11)
(25)
(135)
  • Transparency
    4.4 (377)
  • Customer Service
    4.5 (388)
  • Loan TypeVariable Rate (310) · Fixed Rate (49) · Split (7) · Line of Credit (2)
  • Application Process
    4.4 (377)
  • Timeliness
    4.2 (371)
  • Loan used for
    • Refinancing (175)
    • Investment Property (54)
    • First Home (38)
    • Second Home (29)
    • Home Construction (16)
    • Renovation (8)
  • Loan Term26.393 years (173)
  • Online Tools
    4.2 (141)

Reviewer Photos & Videos


Damien M.

Damien M.Greater Melbourne (Metropolitan), VIC

The Best broker going around!!!

published

Spoke with Mevan at Mortgage House and he was able to get us the best rate possible that other brokers couldn't come close to. Wouldn't waste my time looking anywhere else.



Transparency
Customer Service
Application Process
Timeliness
Loan Start DateFebruary 2020
Loan used forSecond Home
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1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Damien, thank you for sharing your experience with us. We have passed your feedback onto Mevan and the team. Cheers.

The reviewer stated that an incentive was offered for this review


Len Y.

Len Y.Sydney, NSW

  • 2 reviews

Highly responsive

published

On request for Mortgage House to review my housing loan, Mortgage House was very responsive and highly efficient. I am very pleased with the customer service that they provide. Notwithstanding, the review was beneficial in my case.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Len, thanks for sharing your experience with us and providing us with some feedback. This has been passed onto the lending team. Cheers.

Nick

NickPerth, WA

  • Verified customer

Professional and excellent customer service

published

I have been dealing with Quintin with my finance right from the beginning and cannot thank him enough for his excellent customer service. He is very knowledgeable and trustworthy.
I would love to deal with him again in future and would certainly recommend him and mortgage house to my friends and family too.



Transparency
Customer Service
Application Process
Timeliness
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1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Nick, thanks for sharing your experience with us and providing us with some feedback. We have passed this onto Quintin and the team. Cheers.

Job well done, under pressure .

published

I have worked with wilson a couple of times now and he has always delivered. Especially dealing with limited time he maintained himself in a calm and efficient way.
I would recommend mortgage house. Unfortunately when interest rates dropped the last time they didn't pass on the full interest rate cut. Like most of the lenders.

Loan TypeVariable Rate
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Marco, thank you for sharing your feedback and experience with us. We have passed this onto the team. Cheers.


Amazing deal... Ask for Jimmy!!

published

The process was a little slow to begin with however once Jimmy took over it was so fast and well communicated. Jimmy made clear appointments that he stuck to and made sure to call every week or so to update us. Could not be happier with his service.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Kristin, thank you for sharing your experience with Jimmy with us. We have passed this onto him and the team. Cheers.


Greg

GregGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Home loan application

published

I have found my mortgage broker Pierre Bezuidenhout to be professional, communicative, friendly and someone that achieves what the brief is. I am extremely happy with his service and would thoroughly recommend him to anyone that is in need of finance, thanks again

Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forRefinancing
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1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Greg, thanks for sharing your experience with Pierre with us. We have passed this onto him and the team. Cheers.


Glenda77

Glenda77AU

  • 2 reviews

Highly recommended

published

Thank you Pierre - your customer service is excellent! You had a few hoops to jump through for us and you did it - would highly recommend you to others. Thanks again.

Transparency
Customer Service
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Glenda, thank you for sharing your feedback about Pierre with us. We have sent this onto him and the team on your behalf. Cheers.


BJF

BJFSouthwest, VIC

Purchasing investment property

published

I went with mortgage house after hearing about their better rates compared to other major lenders. The team were very helpful in helping me purchase an investment property interstate. Can't recommend highly enough.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forInvestment Property
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1 comment
Mortgage House
Mortgage H.Mortgage House

Hi BJF, thank you for sharing your experience with us. We have passed this onto the team for you. Cheers.

The reviewer stated that an incentive was offered for this review

Better place to refinance

published

Mortgage House is genuine platform to refinance. I have refinanced my loan with lower interest rate. It is is much easier than i thought because staff is amazing as they helped me through out the whole process to achieve my goal successfully

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Ujay, thank you for sharing your refinancing journey with us and providing us with some feedback. We have passed this onto the team on your behalf. Cheers.

Renee Bell

Renee BellGreater Melbourne (Outer), VIC

Trust the Process!

published

Having a slightly complicated Set Up of Affairs, seemed to be all to hard for ANZ. I was referred to Mitch from Mortgage House who I explained my situation to. I found the whole process to be very thorough, easy to upload all information required. Mitch and Mortgage House made the process seamless. Would highly recommend to people who have Business Interests as well as Personal Lenders. I'll definitely be recommending Mortgage House to my family and friends!!

Transparency
Customer Service
Loan TypeVariable Rate
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Renee, thank you for sharing your experience with us and providing us with your feedback. Cheers.


Louise Mazoletti

Louise MazolettiSouth East Queensland, QLD

Excellent Communication

published

Our case advisor Nick was very clear and thorough with his communication. He kept us in the loop and contacted us straight away when he required further information. There was a bit of a discrepancy with the amount of the deposit, however Nick was very forthcoming with options

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forSecond Home
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Louise, thank you for sharing your experience with us. We have passed this onto Nick and the team on your behalf, along with your feedback. Cheers.


Mike F.

Mike F.South East Queensland, QLD

Mortgage House is a champion, helped me navigate re-mortgaging with great interest rates

published

I tried to negotiate with one of the big banks for better rates and a re-mortgage but came up empty handed. I decide to move banks, I applied online and saved a full percentage point on the interest rate which was exceptional.
The application for a mortgage these days is quite complicated as a result of changes to the banking Legislation. Mortgage House provides you with a single contact to help you through the application process. Mitch was my point of contact, his customer service and product knowledge were excellent. He provided me with continuous updates right through to the end of the settlement. I would highly recommend using Mortgage House.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2020
Loan used forRefinancing
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Mike, thank you for sharing your experience with us and providing some feedback on your refinancing journey, we're glad to have helped you out. Cheers.


Mitch

MitchRivett 2611, ACT

Fantastic experience start to finish

published

This is my second mortgage through mortgagehouse. Kevin made the process so easy and was always extremely responsive to any questions I had. He really helped to make the process painless and we ended up with a spectacular rate. Would highly recommend!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Mitch, thanks for sharing your experience with us and providing us with some feedback. We have passed this onto Kevin and the team. Cheers.


End result was great but took a long time

published

Kevin was terrific in keeping me in the loop on the progress of my application, and honoured his every word. Credit decision took too long. Valuer was rediculously conservative, but fortunately it didn’t matter

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forRefinancing
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Andrew, thank you for providing us some feedback and sharing your experience with us. Cheers.

Rene S.

Rene S.Metropolitan Adelaide, SA

Overall my experience was fantastic and I would recommend Chris from Mortgage house.

published

Offered and delivered a great rate.
Exactly as described with no extra costs or charges added.
Easy to deal with and highly efficient. I am extremely satisfied and would highly recommend Chris and Mortgage house.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Rene, thank you for sharing your experience with us. We have passed this onto Chris and the team. Cheers

Clay

ClayGreater Melbourne (Inner), VIC

Mortgage saved me

published

Mortgage house were brilliant, Kevin was fantastic, it was quick and easy from start to finish, would definitely recommend and Thank you Kevin for helping our loans out, much a appreciated

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Clay, thanks for sharing your experience with us and providing some feedback. We've sent this onto Kevin and the team. Cheers.


Resh

ReshBrisbane

  • 2 reviews

Our experience wit Mortgage House was excellent.

published

My experience was excellent.
Nick Milojevic dealt with us very patiently throughout the long and tedious process. It took me about one year from starting the process till finalizing it. Thank you Nick.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2020
Loan used forFirst Home
See all answers
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Resh, thank you for sharing your journey and experience with us. I have passed this onto Nick and the team on your behalf. Cheers.


Thank you Mevan & the Mortgage House Team

published

Overall, I was very satisfied with the service and finance products provided by Mevan and the Mortgage House team for an investment property purchase. Mevan was professional and responsive throughout the application process, responding quickly and professionally to any queries or concerns that I raised. I’m happy to recommend Mevan and Mortgage House and will be using them again for any future financing/refinancing activities.

1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Jamie, we are pleased we were able to help you with your investment property purchase. Thank you for sharing your experience with us and providing us with some feedback. We've passed this onto Mevan and the team. Cheers.


Nathan

NathanSouth East Queensland, QLD

Great service from Kevin and the Mortgage House team

published

Kevin made the process of refinancing my mortgage simple and straight-forward and I’m pleased with the loan and interest rate Mortgage House provided. I’m very happy to recommend Kevin and the Mortgage House team.

1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Nathan, thank you for sharing your experience with us and providing some feedback for Kevin and the team. We have passed this on to them on your behalf. Cheers.


A happy customer

published

Allan and the crew at Mortgage House were attentive to our home loan needs and answered the many questions and queries with professionalism and care. On top of that, our new interest rate saves us many $$$ each month. I'd recommend this service to anyone looking to refinance!

Transparency
Customer Service
Loan TypeVariable Rate
1 comment
Mortgage House
Mortgage H.Mortgage House

Hi Scott, thank you for sharing your experience with us. We're very pleased we could help you save some money on your home loan. We have passed this onto the team. Cheers.


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Questions & Answers

Stephani A.

Stephani A.asked

Morning,

Is it possible to disclose how much is your total discharge & other fees (e.g. legal fees)?

Cheers

1 answer
Mortgage House
Mortgage H.Mortgage House

Hi Stephani, discharge and other fees are dependent on the loan you acquire including the loan structure, how many security properties and state in which they reside. If you can let us know your circumstances and we will be able to get some information to you – alternative you can call us on 133 144.


Glenn C.

Glenn C.asked

Is it possible to borrow more than 90% with mortgage insurance?

1 answer
Sean Morton
Sean Morton

Best you ask them or your lender


Dino

Dinoasked

Good morning ive bein given the run around from my broker what is the availability of your brokers to come out and discuss my situation need approval asap already put a deposit down

1 answer
Mortgage House
Mortgage H.Mortgage House

Hi Dino, we're terribly sorry about the late response. Please call 133 144 to discuss your needs with one of our expert lending specialists, who will be more than happy to assist you. Thanks and have a great day.


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