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Reviews

4.1

285 reviews
5
(163)
4
(52)
3
(22)
2
(18)
1
(30)
  • Value for Money
    4.2 (246)
  • Product Quality
    4.2 (243)
  • Return Claim MadeYes (6) · No (217)
  • Customer Service
    4.3 (243)
  • Transparency
    4.4 (237)
  • Booking Process
    4.4 (204)
  • Vehicle Condition
    4.1 (203)
  • Received Booked Vehicle
    • Yes (150)
    • No, I received a worse vehicle (10)
    • No, I received a better vehicle (3)
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Kerry A

Kerry A

  • 3 reviews
  • Verified customer

Excellent Service

published

What a great service, just pay, pickup and use! The staff at BP Midvale were helpful. My wife had already booked and paid for the trailer online, so we just had to enter our booking number and we were away. It was really handy to move our friend to new premises.



Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Very Helpful

published

Needed a trailer to assist friends to move. This location suited our needs. The booking process was easy, as was the payment process. Trailer was as ordered. Customer service at point of hire was excellent. Return process was just as easy. Thank you, to all concerned. Highly recommend this outlet.

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Will be easier the second time

published

Clearer information regarding the self serve process of Pick up and Return would be useful for first timers. Apart from that every thing else was satisfactory and went quite well

Review collected in partnership with Move Yourself Trailer Hire



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  • Verified customer

Trailer hire was just ok. Trailer as specified but tyres were borderline roadworthy.

published

Trailer hire was just ok. Trailer as specified but tyres were borderline roadworthy. I had to do 2 tyre changes due to low pressure and leaks. Went to beaurepairs for tyre change and they were unaware if the policy? Rang customer service and had to visit another trailer rental depot to swap spare tyres on outbound trip and same on return trip. Guy on the phone was helpful in sorting out the problems but would have preferred not to have any issues. The trailers could be checked more regularly for any maintenance issues. Looking elsewhere for next hire. Transaction were easy. Kiosk easy to use. Customer service helpful.

Review collected in partnership with Move Yourself Trailer Hire

Leonnie

LeonnieMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Easy move

published

Made the move very easy, will be hiring again in next few weeks. Prices were cheaper than I thought as well! Will be telling friends about move it yourself trailers...… Thank you

Review collected in partnership with Move Yourself Trailer Hire

Richard

RichardButler

  • 2 reviews
  • 1 like
  • Verified customer

Excelent.

published

I booked the trailer for pick up after hours (02am) so the guy from the petrol station was a bit worried but he manage to do everything right and the trailer was perfect so it all worked quite well in the end.
The suggestion would be not schedule to pick up a trailer after hours as the shop keeper have to login on the machine in your behalf but other than that was all good.
I will use the service again, for sure.

Review collected in partnership with Move Yourself Trailer Hire

Debanie de Bruyn

Debanie de BruynSouth East Queensland, QLD

  • Verified customer

Did the job, but had to be cleaned first

published

Trailer itself was great, good price and made for a cheap move. However, trailer was full of old motor oil and we had to clean it out before use. Our soft furnishings could have easily been destroyed if it wasn’t noticed.

Review collected in partnership with Move Yourself Trailer Hire

Leandra Richards

Leandra RichardsMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Simple and affordable process!

published

Couldn't have been happier with the way my hire went recently. I discovered that not only did I save 10% by pre booking online, but it also meant I didn't need to pay a bond payment!! Upon collection of my trailer the process was so simple. The return process proved to be just as straightforward and overall it was a very efficient service. I will definitely be using move youtself trailer hire again!

2 comments
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Glad you found the whole process relatively simple and thanks very much for leaving a review.

Leandra Richards
Leandra Richards

No dramas, look forward to using your service again when needed!

Review collected in partnership with Move Yourself Trailer Hire

Maurice Reid

Maurice ReidGreater Melbourne (Metropolitan), VIC

  • Verified customer

Left indicator would not work

published

Left indicator would not work. I tested my car plug and tried over five different harness from the counter. Took a long time over 40 minutes before I could even drive off with the trailer. EXTREMELY FRUSTRATING!

Review collected in partnership with Move Yourself Trailer Hire

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samier malouf

samier maloufGreater Melbourne (Metropolitan), VIC

  • Verified customer

Moving house

published

Excellent website booking. Excellent customer service over the phone. Product met all my needs. This is the second time I have used this service. Would recommend move yourself to anyone.

1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Hope your move went well, thanks for the kind review.

Review collected in partnership with Move Yourself Trailer Hire

Tim and Kas

Tim and KasDUNCRAIG

  • 2 reviews
  • Verified customer

Simple, easier than owning a trailer

published

I needed a box trailer for a few hours. A really simple process to book and pay online. Pick up and drop off was at a local servo. It was quick simple and easy. The trailer was in good condition and was exactly what I needed.

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Bad service

published

I rang and asked if they did one way trailer hire they said yes so I booked them in and paid. Then I got confirmation email saying we have to return trailer so I called back and asked them to explain why the had changed their mind. They said it was an error and they add shouldn't have said yes to one way hire. And that they will reimburse my money but will keep a fee off 10%. why when this was their error and it will take 5 days to reimburse my money. Disgusting business to deal with.

2 comments
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire
Rosemary Weber
Rosemary Weber

Please email me asap

Review collected in partnership with Move Yourself Trailer Hire

Freddy

FreddyCanberra 2600, ACT

  • 2 reviews
  • Verified customer

Easy to book and easy to return

published

I would recommend this service 100%. Only if they have 2 hrs minimum suggested price $59 inc. gst. Some people do not need 4 hours for one trip to the tip. Deposit can be the same amount. By the way the return of deposit within 24 hours.

Review collected in partnership with Move Yourself Trailer Hire

Andre

Andre

  • 2 reviews
  • Verified customer

Good trailer, but no compatible lead for car

published

The booking process was simple and straight forward. Sadly, no cable compatible with my European car was made available. This made the hire incredibly frustrating as I only had a limited window

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

HAPPY

published

Good quality clean trailer, safe and reliable, certainly impressed with the item hired. Easy to collect and easier to offload, good customer service over the phone, will certainly most surely hire when needed again.

1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Glad to have another happy customer, thanks very much for your review.

Review collected in partnership with Move Yourself Trailer Hire

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Ben Smith

Ben SmithSouth East Queensland, QLD

  • Verified customer

Simple

published

Easy online booking and payment, could have been a little cheaper. Moving furniture 30 minutes up motorway, safe tidy trailer, loads of anchor points, clean, good condition. Have used before and would use again.

Review collected in partnership with Move Yourself Trailer Hire

Bobby

BobbyVictoria

  • 5 reviews
  • 3 likes
  • Verified customer

Good service

published

Simple arrangement. But needs condition of trailer monitored better. Little bit expensive too. Handy for shifting as it allows you to book for as long as you need, and extend it if you need to.

Review collected in partnership with Move Yourself Trailer Hire

  • Verified customer

Easy to hire

published

Really easy system to book, pick up and return for trailer hire, thanks! Will use again in the future for any trailer hire requirements and recommend to family and friends. Thanks

1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Thanks Angela, we look for forward to having you back!

Review collected in partnership with Move Yourself Trailer Hire

steve d.

steve d.Perth, WA

  • Verified customer

Excellent

published

service was excellent,the hire price was so good and saved me a lot of worry over whether it was large enough,I actually had loads of room to spare and I only had the 7x4 for moving 4 massive bags of grass clippings(the bags were really large,made for the job from Bunnings)and a real load of branches fron a couple of trees.This is the second time I've hired a trailer from move yourself and was the same price as a year ago which I found surprising.

1 comment
Move Yourself Trailer Hire
Rob C.Move Yourself Trailer Hire

Thanks so much for the review, sounds like you had a busy day of yardwork.

Review collected in partnership with Move Yourself Trailer Hire

C C.

C C.Queensland

  • Verified customer

Easy, accessible, good quality!

published

Great customer service, shop owner was very helpful and knew what I needed to do.
Online payment process was simple and product hired was as expected for the price.
Only negative was the electric braking system was on high and was locking up when braking because our vehicle has electric brakes. Turned down to min and adjusted my own, towed perfectly after that!

Review collected in partnership with Move Yourself Trailer Hire

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