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Pat ConnorSydney, NSW
Don't use
Please do not book through this company as I was provided incorrect information which i found out when i received booking confirmation i tried calling during business hours to rectify and was greeted by a voicemail which i left a message and never received a return call.
Still nothing to this date.
I emailed to cancel 3 minutes after receiving a confirmation that was incorrect to the information provided they then proceeded to charge a $130 cancellation fee.
I have a recorded conversation of being told false information and have lodged this with the governing body.
This is a brokerage service that is not about the customer at all.
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Eamon kearnsSouthwest, VIC
- 2 reviews
Perfect service!
Arrived in a week and in perfect condition. Great to deal with and professional. Would recommend to anyone. Thanks heaps Charlie and the company! Can't recommend more highly !!! Thanks again
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Worst customer service I have ever encountered.
After making a cash payment they claimed my reservation never existed and that I never made payment. Charged a booking fee for a booking they never even made. Horrible service.
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frans tkatchewSydney, NSW
thy are crooks, when thy have your money you cannot contact them any more .never use them
what ever your intention, do not use this company thy take your money that is you cannot contact
what ever you try thy are crooks, I do not need 30 words one word crooks
frans
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Craige Wade
- 2 reviews
car moving made easy
great price and great service cant ask for better AAA+++ looked at other car movers and these were the cheapest and fastest and a very easy tracking system to follow,
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Jane PritchardGreater Melbourne (Metropolitan), VIC
Great service
Dropped my car easily at Brisbane depot. Car was delivered to Melbourne depot within a week. Great communication. Great service. Great price by dropping car at depot and collecting at depot. Would definitely recommend
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Ursula M.Victoria
Very good company
Professional stuff and available to answer to any question, the pick up day was also after hour till 10pm.
I moved both my cars from perth to Melbourne and did not have any issue.
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DisgruntledPerth, WA
Waste of Time
Posted a job on their site which wasn't difficult - simple move for a hatchback Perth to Melbourne.
Never received a quote or any feedback whatsoever.
Will use someone who gets better reviews.
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GazzaSouth East Queensland, QLD
Great service
Customer service was great. Car arrived in Brisbane before us and the price was amazing. It was a simple process made easier by great staff. I was notified before it even turned up to tell the me the due date.
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AJNGreater Melbourne (Metropolitan), VIC
Warning..! Bunch of evil crooks
DO NOT USE THEM - I GIVE THEM MINUS 5 stars, they are a bunch of dishonest rude crooks who stole money from me, I made a booking mistake which I never completed or never received a receipt. I had to use another transporter to transport my vehicle, however they still kept some of my money.
Shame on you Moving Cars, you have stolen money from a disadvantaged person, you should have acted professionally and done the right thing and fully refunded all of my money, I have not given up on your greedy shifty tactics to milk money from me and I intend to take this issue to Consumer Affairs..!
After reading the other reviews, I am not surprised to see such a negative rating, as a lot of the other people have said - Warning, do not use them.
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PTCFar North Queensland, QLD
Excellent Service
Our Nissan Leaf was delivered from Melbourne to Cairns very quickly and efficiently. Car was delivered clean and tidy. I have used other carriers in the past and the car has been delivered covered in bugs and road grime. This carrier is sooo much better.
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Lizzy L.Greater Melbourne (Outer), VIC
Easy Peasy
Prompt quotation and clear communication. Ceva Logistics were the carriers and the whole process was way simpler than I possibly imagined. Tracking advice and then notification that it had arrived; all good. Collection was apparently smooth and uncomplicated. Very happy.
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PaulPerth, WA
- 2 reviews
- 2 likes
Rip off
Received quote and paid then received email saying price had increased by $56. Then passed onto SMB car carriers and received confirmation that no goods allowed in vehicle however original quote said goods allowed. Sent email complaint and received invoice for $110 for goods in car. That was unacceptable so cancelled goods in car. Realised that you are only booking company so paid over $100 more than I should have by booking directly with SMB. Book directly instead of through these rip off booking companies.
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rachealPerth, WA
The worst company - do not use !!!!
The quote you initially receive is NOT the amount - they add hundreds of dollars onto it and tell you its in the fine print - they tell you the car will be picked up within 24hrs - not true - they tell you it depends on the company and availability - I moved from NSW to Perth on the website it says 12-25 days its been 5 weeks and the date is constantly changing - adding another week to it. They give you the number for the carrier and the carrier they used S&B or some crap tell you they will call you back - they dont - then they say unfortunately thats just the way it is
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1971 Clubman GTMetropolitan Adelaide, SA
Prefect service and communication.
They took care of my classic car and delivered it as if it had never been transported 1,000's of kms. It is clean, unmarked and I can't thank them enough.
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Deb.North-West & West coast, TAS
Efficient and satisfaction achieved.
Ordered the service without any problems it was very easy to follow and the information given was easy and understandable, efficient responses to questions asked, efficient collection of car. overall very happy with the service.
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No mopSouth East Queensland, QLD
- 3 reviews
Great Service
Contacted Moving Cars for a quote to move car from Brisbane to Melbourne. The price was excellent and after accepting quote all information concerning the transport was provided to me. The car was transported within 7 days and collected after hours from Laverton depot. Very easy to organise and very efficient.
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Car turned up damaged
Car was damaged in transit by a Moving Cars carrier we payed extra for a non runner but it was a driver, no refund for the car being driven onto a car trailer, and the rear suspension was damaged either in transit or there telling me in there holding yards, worst service ever
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Jess T.North Queensland, QLD
Good Service
I used moving cars to collect a car from Sydney and drop off to Townsville. The cost was about $1200ish. I asked the car to be collected on a Friday. The car arrived in 13 days. The company was easy to deal with and I experienced no issues whatsoever. I called to give a different number for them to contact on drop off and they passed on that information to the truck driver no problems. No damage to the car. Really happy with the service.
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Chris GSydney, NSW
- 2 reviews
Moving Cars from Sydney to Brisbane
Moving Cars was easy, simple and quick.
Communication was fast and clear. Car was transported efficiently and communication at recievers end was also fast and clear.
There was no tracking information supplied.
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Questions & Answers
Gary Seboasked
Do they move cars local?
1 answer
Hi Gary. I don't know, my move was interstate. I would guess the best idea is to email them directly with your question.
simonasked
Has anyone headed of car guide moving?
No answers
Laura Richardsasked
Does anyone have the contact number for this company? I’ve tried emailing them several times and I’ve had no response at all.
Thanks
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