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Reviews

4.8

52 reviews
5
(48)
4
(2)
3
(0)
2
(1)
1
(1)
  • Value for Money
    4.8 (47)
  • Cleaning & Maintenance
    4.8 (29)
  • Product Quality
    4.8 (46)
  • Return Claim MadeYes (3) · No (47)
  • Shipping
    4.8 (39)
  • Warranty Claim MadeYes (2) · No (44)
  • Purchase Type
    • Pool (32)
    • Servicing (9)
    • Spa (1)
  • Customer Service
    5.0 (47)
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Reviewer Photos & Videos

K. Rigby

K. RigbySouth East Queensland, QLD

Pool filter cartridge.

published

Whilst I gave a 4star review, it would be 5 for efficiency and delivery. The product itself does not function as well as it could. The filter cartridge is a little loose fitting, so, consequently, some sediment finds its way back into the pool when in the process of cleaning.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOn line
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Arik

ArikPeel, WA

Working well so far.

published

Had it for 2 days... easy to ensemble... Working well so far... no more worries of pool water level going down too low.

I do hope that the garden hose connected to it can handle the pressure, especially when I am not home. Has anyone experienced such problem?



Return Claim MadeNo
Warranty Claim MadeNo
Susan

SusanPerth, WA

  • 3 reviews

Great service

published

Fast and free delivery and the product is as described. I bought the chlorine testing tablets and saved a lot of money by buying them from this source. Very happy customer!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
Store LocationOnline
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Liz

LizHunter Region, NSW

  • 4 reviews

Great range

published

Easily found what I needed on website with lots of information making it easy to select and order as well as great saving.
First time customer will be using for future pool needs.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Sully

SullyPerth, WA

Great product, great price

published

Perfect replacement for my broken skimmer basket. Good quality, heavy duty, low cost and received in WA quite quickly.
Great communication from the seller who seems genuinely interested in offering proper customer service.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Thedoc

ThedocSydney, NSW

Purchased products perfect.

published

Dispatch of the items was extremely quick. Exactly what I needed to keep pool floor vacuumed and cleaned. No worries transaction and the overall service was excellent and very helpful

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOn line
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Pump lid

Pump lidGreater Melbourne (Outer), VIC

Money saved!

published

Needed a lid for pump for spa. Quoted $240 to supply and install ( twist on!!) by spa company.
Ordered one from mr pool man and had the correct one arrive by mail a couple of days later- perfect fit and installed in 30 sec by me- 70 year old lady!!
Cost about $40.
Thank you for great service.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationOnline
See all answers
docarbe

docarbeSouth East Queensland, QLD

  • 3 reviews

Parts for zodiac genie

published

I was very happy to find parts for my ancient zodiac genie pool cleaner at a reasonable price from the pool man. Delivery was prompt and installation was easy. I recommend the pool man.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOn line
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The reviewer stated that an incentive was offered for this review

Rockstar

RockstarSouth East Queensland, QLD

Awsome products

published

I use my pool at least twice a week & useing products from mr pool man have made it cheaper & easier to maintain.Defenately will use again & love the discounts mr pool man

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
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Anne - Mannering Park

Anne - Mannering ParkSydney Surrounds, NSW

Great pool advice that actually works!

published

Spend hrs phoning pool shops to get my pool back to normal from green. Took the advice from Mr Pool Man and haven't looked back since. Expert advice from dedicated professionals.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Sue Mitchell

Sue MitchellFar North Queensland, QLD

Pool filter

published

Rang & ordered new filter. Was despatched & delivered within days of ordering. Excellent service. Would highly recommend to anyone that needed anything from Mr Pool Man. Above & beyond for quality service!

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationCairns storeo
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Kath M

Kath MSydney, NSW

Genuine Zodiac product

published

This is the first time using Mr Pool Man. Ordering was so easy on line and product was delivered as promised. I will use Mr Pool Man in future. Thank you.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWyoming
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The reviewer stated that an incentive was offered for this review

Kim Crockford

Kim CrockfordSouth East Queensland, QLD

Pool Filter

published

Product was delivered fast and was as described on Website. Good communication via email after delivery. Easy order process. Will order again from this company for our Pool products if needed.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Maggie3029

Maggie3029Greater Melbourne (Outer), VIC

  • 43 reviews
  • 3 likes

Great service. Excellent Communication.

published

This is the first time I’ve used Mr Poolman and it won’t be the last. I’m particular impressed with their fast shipping and excellent communication. They’ve responded very quickly to the query I had and I’ve been very pleased with their service.

Customer Service
Value for Money
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline
See all answers
Lisa

LisaGreater Melbourne (Inner), VIC

Excellent product and exceptional customer service.

published

There was a problem with an item I purchased and the resolution was above and beyond excellent, really professional service. Will definitely be ordering from them again. Ten out of ten.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool
See all answers
Pool & Spa Shops

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JJS

JJSGreater Melbourne (Outer), VIC

Great service!

published

First time we have used The Pool Man, will certainly use again in the future. Very prompt delivery, great range of products, pump was very easy to install and well priced.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Steven G.

Steven G.South East Queensland, QLD

Excellent service

published

Easy to order, competitive prices, great delivery time, all products new all arrived. Easy to use web site. Would definitely use Mr Poolman again for my pool needs, love that they are australian company.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBrisbane
See all answers
Snoopy

SnoopyWide Bay-Burnett, QLD

A1 spot on

published

As usual the right items arrived in perfect condition. Moreover, the experience was a reflection of past online purchases with this online seller, A1 spot on, from order through to delivery.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

very helpful

published

thank you for all the help product arrived after assistance as described. great seller and would buy again and helpful in delivery issues that we had. excellent value for money.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Exactly as I wanted

published

Great product and service. Easy to deal with. Items seem to be of great quality and should outlast previous set. Would recommend. Will be using again. Thanks, keep up the good work.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
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