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I'v had no issues with my orders from this site, far better than I expected and I prefer this over other discount sites. Within a couple days of making an order I've received emails to say my items are on the way, and sure enough they're delivered within the week. I keep in mind each order that the dispatch time is between 7-9 days, I might be lucky but I usually recieve my stuff in that time with no damage or faults. I've ordered books, makeup and clothes over a period of time and never had an issue. I don't think I'd ever order food or large...r stuff like prams/carseats etc just because personally it's impractical, and with thing 's like that I'd rather inspect the actual product in person before handing my cash over. Couldn't fault my experience with this site, thanks mumgo ❤❤
Dirty unpackaged products
I recently purchased a backpack and Tommee Tippee formula dispenser from Mumgo. The backpack was dirty inside i had to clean it before letting my son use it. The formula dispenser came without any packaging at all, I can't be sure that it didn't belong to someone else before. Very unprofessional, even though they have some good specials I wouldn't trust them to buy from again.
Poor service- faulty product
I ordered valco baby stroller few weeks ago, while assembling it I can across couple of parts missing in the box.
I tried contacting mumgo via email, and they replied after approx ten working days asking me for more information.
I am really not happy with the service provided and I also had a bad experience with one of the product I ordered before.
Items always damaged
I have used Mumgo quite a few times now. The last two items I have received (on separate occasions) have been damaged. The funny thing is the box is not damaged at all. So the conclusion I come to is that the items were packed already damaged.The items were quite sturdy and not easily breakable. The time it takes to get the items delivered 10-14 days and the lengthy process you have to go though to have the items reviewed for refund is definitely not worth the savings.
Great customer service
I ordered two items from Mumgo and when I got them, one item was the wrong size.
I contacted the company and within a few hours they had gotten back to me and are now refunding both items and I don't have to send anything back.
It makes so much difference when you don't get the run around, I'll definitely be shopping with them again.
Excellent and prompt customer service
Obviously the packing error that caused the problem in the first place
Do your research
Like a lot of others are saying, be very careful not to get caught out paying more than the actual brand charges themselves. I have found some great bargains however I do research before I buy ANYTHING from sites such as these. In some cases I have found this site advertising items for at least $50-$100 more than the manufacturer/retailer. You also don't pay postage a lot of the time buying direct from the brand.
Some good bargains if you really do your research
Sometimes charging $50-$100 more than the manufacturer/retailer
No discounts here!
Example: Mumgo is selling 10 baby wipe packs for $24.70. Woolworths online is selling 3 packs for $6. So if I buy them from Woolworths I get an extra 2 packs, which totals 12 packs altogether for $24. I am yet to see where the discounts are offered on this website.
they don't really offer discounts
Found the baby booster seat we wanted on this website for 2/3 of the price of other websites (and many other websites had sold out). Placed order on the website and received an email straight away saying that our order had been received and then another one two days later saying it had been dispatched, along with the Australia Post tracking number. Received the parcel five working days after the order was placed. The seat is great. Very happy with the website.
Inexpensive, quick delivery
Great price fast service delivery
I wanted to buy some gifts for friends who had recently become mums! What an easy way to shop Mumgo proved to be! Love it and will definitely use again, all Australian site, the best, thanks Mumgo ! And then I found links to sister sites CstchoftheDay, Eat Now and Grocery Run !! I am a busy mum myself ! Will update you with the time I save and convenience of using these other on-line sites .
Fast reliable money back guarantee
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