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Reviewer Photos & Videos
Loretta P.South East Queensland, QLD
Shocking customer service!
We are due to fly out on our holiday to Fiji in 3 days time and have not yet received our tickets or any travel documents, I have called twice in the last 2 weeks. The customer service has been terrible! No apology at all! I was told “if our documents team has time they will send it today”! Starting to wonder if we have been scammed...
1 comment
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- Verified customer
Happy
Natasha was great and was very helpful with ever aspect and her correspondence with us. The best one at MyFiji we have encountered in the years we have booked through MyFiji
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Review collected in partnership with My Holiday Centre
- Verified customer
Thank you Cristiana and My Holiday
Thank you Cristiana for a wonderful package and your ongoing help over the years planning our family holidays. Can't wait till Fiji again in November at The Westin.
Been to the Outrigger and Sheraton and both amazing.
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- Verified customer
Was great!
Was a great experience start to finish. Made everything really simple & straight forward. Found cheap deals & had a great experience with everyone that we spoke to. It was a great time.
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Review collected in partnership with My Holiday Centre
Julie Billinghurst
- 2 reviews
- Verified customer
Family Holiday
Thank you for all your help when booking our Fiji holiday. We found our consultant extremely helpful and patient especially when we changed our dates and bures a number of times. Thank you also for your professional guidance.
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Review collected in partnership with My Holiday Centre
Carolyn CurtisSouth East Queensland, QLD
- Verified customer
Customer Service
The Agents were very easy to speak to and their quotes were instantaneous in emails.
If the person who was doing the quote was not available the other agents had my information immediately at hand.
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Review collected in partnership with My Holiday Centre
Julia BarrattSydney, NSW
- Verified customer
Helpful responsive staff whole process was so easy!!
Will definitely use My Fiji again I was very impressed throughout booking process and the deal we got is great value!! Highly recommend their services to anyone booking fiji holiday.
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Review collected in partnership with My Holiday Centre
MothHunter Region, NSW
- 2 reviews
- Verified customer
Great company to deal with
Staff member was very helpful, service provided was exceptional and I would recommend this company to family and friends.
Nothing was to much bother and staff went out of their way to assist.
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Review collected in partnership with My Holiday Centre
Greg SherriffLaunceston, TAS
- Verified customer
Very good
Tracee and the team at MyFiji were great to deal wit. I would recommend them to anyone who is looking to book a holiday, everyone was lovely to speak with. Tracee was excellent.
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M FritchleySydney, NSW
- 2 reviews
- 1 like
- Verified customer
Lovely staff! And very helpful
All fees and prices were informed accurately.
I was making a booking for my employer so had to get varied options and I was made to feel that this was not a problem and the staff were very helpful.
The staff member I dealt made sure that my employer was on the same activities as other guests attending the event - even though we were late at making the booking.
Next fiji trip will definitely be booked using MyFiji!
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Ros R.Hunter Region, NSW
- 3 reviews
- Verified customer
Great so far
Booking was easy and staff helpful. We have not had our holiday yet so can’t comment on that. Maybe some contact between booking and leaving just to say our booking is still ok would be good.
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Nick MandaruGreater Melbourne (Metropolitan), VIC
- Verified customer
Great deal and helpful staff
We booked a villa at the Sheraton in Denarau for 4 adults and one toddler. The experience we had in booking the holiday was very good and it met my expectations.
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KSTSydney, NSW
- Verified customer
Fiji is my second home
We have found our past experiences with My Fiji to be very good and everything that was stated on the schedule we received. all of our hotel stays have been more than expected and the friendly Fiji people make this place a welcoming and magical place to visit and relax.
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Pamelia JacksonSouth East Queensland, QLD
- Verified customer
Helpful staff easy process
We have booked Fiji 3 times. The fact we keep comming back says it all. The staff are knowledgable and very helpful. We have always had a very prompt and carefree service
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Don GriffithsCanberra 2600, ACT
Thanks MyFiji.
Having booked with them over 10 times now they have exceeded all our families expectations. So easy to deal with and transparent with no hidden charges. Will keep going back to them for sure.
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Superb Value Holiday
Our MyFiji Package included almost everything except for cocktails and massages!
We had an amazing time away and Dani our consultant was prompt in answering queries and following up on any special requests. Would be more than happy to book with the MyHoliday network again.
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TanjaGreater Melbourne (Inner), VIC
Easy, friendly and helpful
Justine was very helpful, friends and easy to deal with.. she offered great advice and suggestions that were helpful. She answered all the queries i had and was happy to look into all the things I asked.
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The reviewer stated that an incentive was offered for this review
Very reliable and great deals
Everything was taken care of
From transfers to travel insurance and the fun stuff like tours, massages, dinners etc ...
Christiana looked after us very well and was reliable
Thank you
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Melissa H.South East Queensland, QLD
Great Customer Service
Great customer service from Aliya, this was our 3rd time booking through MyFiji & we have recommended them to our family & friends. We are getting ready to book again keep up the great work
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TimSydney, NSW
Excellent customer service
Kiani made the booking process very easy and being our first visit to the Coral coast she answered all questions we had about transfers and accommodation.
Hideaway was fantastic excellent service and nightly entertainment. We took the meal and drink package which was very good value. We have traveled to different islands in Fiji on 10 other occasions and this this was one of the better holidays we have, planning to go back to Hideaway very soon. We would recommend My Fiji and Kiani to others.
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Questions & Answers
Sam.Wasked
Hi, just wondering how long before the trip I should expect to receive my documents through the mail?
Also will MyFiji notify me if there is a change in flights (or cancellation of flights)? In the booking confirmation email I received, they only provide flight numbers so I am concerned I will miss any flight changes/cancellations.
2 answers
We fly out in 3 weeks, once you have your booking ID you can check yourself in online with the airline - I assume the airline would notify you of changes or cancellations not my My fiji travel. I would Hope all transfers and inclusions have been properly booked in on their end. I had issues with the booking process - constantly having to get them
To update the invoice they sent with incorrect or insufficient details. Was also duped and told I had to pay for flights upfront, which I did, and the rest could go on a payment plan only to find out after that I could have booked the entire holiday including flights on the payment plan. Also need to be careful
With the payment plan to ensure youre repaying more than the minimum amount specified as you will then go over the 9 months interest free and will have to pay interest on your outstanding balance. When it came to booking, Had to go back and forth to get them to match prices I had found online through booking.com and skyscanner etc. So essentially with much less hassle and confusion could have booked accomodation and flights seperately online for the same price which were ultimately cheaper than their deals as I had to guide them to the sites I booked through and in that time delay prices for flights had slightly increased.Their transfers company much more expensive than what you could find online - so they booked through the site I found as I could have done myself - same goes for part of our accomodation. Will definately be booking myself next time.
Richard W.My Holiday Centre
Hi Sam,
We aim to send documents through the mail 2- to 3-weeks prior to travel. This allows time for inevitable flight time changes in the lead up, due to booking in advance, and provides you with the most up to date information possible, to minimise confusion. My Fiji will notify customers via phone of any changes to flights and will discuss solutions for any possible flight cancellations.
Thank you Edina to for providing your feedback also. In regard to our payment plan options, you can view the information regarding interest free* repayments here https://www.myfiji.com/interest-free/. Rest assured with our Price Beat Guarantee (https://www.myfiji.com/price-beat-guarantee/) we have done the research in order to save you the time trawling through deals, and confidently provide you with quality inclusions at unbeatable value.
My Fiji are committed to sourcing the best version of inclusions for our packaged holidays, based on quality and value. These elements are tried and tested and if we aren't satisfied, you wont find it on My Fiji. We take in to account the standard of service, reliability, location, facilities and ease, among our reasons for hand-picking elements that make it into our carefully curated holidays. Please feel free to contact us at any time to clarify any concerns. We are confident you will love your upcoming holiday!
Kind regards,
My Holiday Centre
Nadine Basked
Do the bookings have to be paid in one amount or can there be instalments?
1 answer
There is usually a deposit of around $2000 or a percentage of the amount, then you have till 2 months before the departure of the trip to have the trip paid in full.
Besides the deposit the rest of the bill can be paid in installments.
Pam Basked
Can u book direct flights from Melb and what airline do u use.
1 answer
Richard W.My Holiday Centre
Dear Pam, thank you for your enquiry. We offer package holidays inclusive of flights, transfers, accommodation and Bonus Value. Many of our My Fiji deals do fly from Melbourne, generally on Fiji Airways or Virgin however, airlines may differ per package. All Fiji packages can be viewed here: https://www.myfiji.com.au/hot-fiji-deals/ or please call 1300 003 454 for more information. Kind regards, Jessica.
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Richard W.My Holiday Centre
Hi Loretta,
ssible and confirm your holiday. Rest assured we wish to see you confidently on your way to a wonderful Fijian holiday. We apologise for this unusual hold-up and have escalated this issue to improve our processes. Kind regards, My Holiday Centre.Thank you for posting your concern here, we will be in contact shortly to rectify the situation. Please advise us of your booking number or surname so that we can contact you as soon as po... Read more